Ratings based on 513 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
90% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Clean but chilly!

Posted Apr 13, 2014
The room was very clean! Loved that there were laminate gloors instead of carpet! Unfortunately they were having water problems and we had no hot water. We were a little disappointed that there was no compensation for having to take a freezing cold shower in the morning.
4 out of 5
Recommended
for Business Travelers
by Ruben from Netherlands

Great Hotel in a Downtown Locaction

Posted Mar 27, 2014
Went for one night stay for business trip. Staff were very friendly and the rooms were clean. Did not like the fact that internet was an extra charge.
5 out of 5
Recommended
for Everyone
by kim from toronto

Nice hotel close to the eaton centre

Posted Mar 17, 2014
It was the actually the best hotel ive stayed in so far. The bed was so comfy, the whole set up was nice. The little bar was great too. The bath tub was also great! I will stay there again the next time i go to toronto
3 out of 5
Recommended
for Everyone
by Sue from Upstate NY

Location, location, location

Posted Mar 2, 2014
Friendly valet service with great customer service. Room was spacious and well appointed but a bit worn out. Paint chipping, bathtub seriously damaged -but patched- wood furniture scuffed and bathroom tile a bit grungy. Although my booking included breakfast, I had to argue for it until the lovely front desk lady agreed to correct it. By the way breakfast was delicious. Superb location made it a good base for exploring Toronto.
3 out of 5
Recommended
for Everyone
by Chad from Toronto,On

Centrally Located Downtown Hotel

Posted Mar 2, 2014
Pros: Staff and Location
Cons: Update Rooms
The overall experience felt more like a three start hotel for Canada. The staff were pleasant, and welcoming. The hotel's facilities were modestly clean, but the hotel lacked the qualities and charm id expect from a 4 star.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Feb 24, 2014
Pros: I like the location and the friendly staff.
Location: There was great shopping on Yonge St and at the Eaton Centre. Good restaurants were close by and Massey Hall was a couple of minutes walk away.
The hotel was located in the perfect location for me. I was at a conference at another nearby hotel and this hotel provided me with a great location for dining and shopping. The staff were friendly and efficient. The room was clean and comfortable. There was no problem with the internet service. I would stay here again.
3 out of 5
Recommended
for Everyone
by Alex from Goldman

Good location

Posted Feb 18, 2014
Excellent location ... nice environmental. . Great bar
4 out of 5
Recommended
for Business Travelers
by Event Diva from Bolton ON

industry conference

Posted Feb 2, 2014
Pros: very new - creative breakfast offering of fruit sushi and smoked salmon, staff very helpful
Cons: if humidity can be added in the frigid artic chill... boy it was cold. and super dry
Location: milestones and jack astors nearby, the senator is a landmark deli - eaton center for great shopping - nordstroms will be there by year end.
very new and modern - rooms a bit small and bed way too small - great location near eaton center and restaurants and subway
3 out of 5
by A verified traveler

Good location in downtown Toronto

Posted Feb 2, 2014
Pros: Location
Cons: Raise standards for housekeeping, repair chipped paint in hallways and in rooms, and train hotel staff to be more professional.
This hotel was redone in a 'hip' style, but inexpensively, so the fa├žade is starting to show some wear. Room was pretty clean but there were fingerprints, and shower needs a good scrub. Staff was nice, but lacked a professional edge. Restaurant had good food but the menu was limited. Location right next to Dundas subway stop and parking is excellent.
4 out of 5
Recommended
for Everyone
by Lukas from Montreal

One night at Pantages

Posted Jan 13, 2014
Pros: The room comfort, the nice bed. Friendly staff.
Cons: I prefer having a carpet instead of a wood floor, but thats just personal preference.
Location: Its right around the corner of the busiest spot in toronto, Dundas square. Theres bars, restaurants, cinemas, clubs... everything you need.
It was a very pleasant stay. Not much to add. Im overall very satisfied and would book it again. The only negative point id have to add is the following: In my booking i requested late checkout at 2pm but never got confirmation, so i called and left a message which wasnt answered. So i asked in person once i checked in. I was told that until 1 its free, and that they have to ask the manager regarding prices for a later check out, and that they would call me about it. I never heard anything back.