Ratings based on 366 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
95% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 20, 2014
Cons: better water pressure in the shower
I arrived late due to a delayed flight and received excellent service. The complimentary car service w/in 5 miles was a nice perk!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 8, 2014
I got the Deluxe Double Room with two Double Beds. The room was big, clean and very comfortable. The location of the hotel is great it near two underground station’s (bay and St Gorge) which covers two different underground lines.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Ballinafad

Luxurious stay in downtown Toronto

Posted Oct 28, 2014
A wonderful welcome on arrival,a beautiful sumptuous room, a lovely hot shower and presto all relaxed and ready for the wedding on the main floor. Everything was exceptionally well done at the wedding including the the staff being so ready to assist. After a great wedding breakfast the next morning ( although the table seating in the mezzanine area was a little cool and not very well lit) ,we checked out, were offered an emailed receipt and directions to start our journey home. That's where things deteriorated. The directions were wrong, so we had to back tract and then take a different route home than originally planned. And then......... when checking the bank online this morning, we found out we were charged $100. More than we had booked the room at. I called the hotel immediately and spoke with someone who very curtly explained that the $100 was just in case and would be removed in a couple of days. And when I said it would have been better if we had been informed this was happening, I was bluntly told all the hotels do this and basically too bad. I am quite upset at being treated in this way. Why quote a rate and then tack on more "just in case ". Not acceptable way to treat a client in an upscale hotel whether or not the amount is returned at a later date
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Top notch.

Posted Oct 27, 2014
Classy, well run hotel in a very convenient place in Toronto. Would definitely stay there again.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom West Lafayette, IN

Outstanding hotel location in downtown Toronto

Posted Oct 26, 2014
Pros: The staff was extremely helpful and professional. The beds were wonderfully comfortable.
Location: The Queens Park is nearby. The museum is just across the street. There is a wonderful shopping district just two blocks away. Excellent location.
Beautiful hotel with outstanding service. It is well positioned for access to Yonge Street, the downtown subway loop, Toronto University, and many other attractions. The hotel is quite elegant and first class.
5 out of 5
Recommended
for Couples
by A verified traveler

Great location amazing service

Posted Oct 20, 2014
Pros: Location, amenities, service, look and feel
My wife and I wanted a weekend get away for our 35th. The hotel was in a perfect location for our plans, the service was amazing, the room was clean and comfortable and the price was right. one of our best weekends ever.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel, great location.

Posted Oct 19, 2014
Pros: The location, the service. Incredibly comfortable room.
Location: Close to everything. Close to a subway stop. Easy walking distance to lots of areas.
This was my second visit in 2 weeks. I really like this hotel. Has fantastic staff, who are very helpful.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Korea

Excellent!

Posted Oct 4, 2014
Pros: Everything.
Location: At the heart of Yorkville. Couldn't be better.
My wife and I enjoyed the stay thoroughly. Just steps from Yorkville shops and restaurants. Staff were very kind, check in & out were very speedy, and the room was very clean and comfortable. Enjoyed the view of the 18th fl lounge over a few drinks!
2 out of 5
by A verified travelerfrom ontario

it is a over priced hotel with a big name

Posted Oct 4, 2014
Pros: location
Cons: a lot of things
Location: great location that is all
The bathroom celling was with an ugly plaster (you can see in comfort inn). The bathroom was very small and uncomfortable. I am not staying in this hotel again....
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Cornwall Ontario

Great hotel close to Yorkville!

Posted Sep 29, 2014
This Hotel has very convenient valet parking. Internet works excellent! And walking distance to the "Rodeo Drive of Toronto" Great breakfast also, with many healthy, even gluten free choices.