Ratings based on 1,343 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
87% of guests recommend
3.8 Room cleanliness
3.7 Service & staff
3.9 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver BC

Convenient, friendly, comfortable

Posted Oct 19, 2014
Cons: Better thermostats in the room so I could turn the heat down easily. Would be nice to have decaf coffee in the rooms
Location: Close to the airport but I on a good bus route to get downtown
Friendly and helpful staff and in a convenient location. Good sized rooms with all the facilities you need. Wifi worked well
4 out of 5
Recommended
for Everyone
by A verified traveler from Seattle

Good hotel for a short stay or overnight.

Posted Oct 18, 2014
Clean and comfortable room. Close to a couple of good eateries. Hotel has a bar/restaurant with limited hours with no lunch served but dinner until 2300 and a good value breakfast buffet from 0630. To 1100. Shuttle runs at 45 minute intervals in off-peak hours so be prepared for an extended wait of up to 45 minutes or more at the airport.
2 out of 5
by A verified traveler

Tired Hotel

Posted Oct 16, 2014
Pros: Great staff
Cons: Modern updated room, cleaner carpet.
Location: Close to the airport
Great Staff, but the room we had was very tired, small pillows, air conditioning very poor. Even if it worked which it didn't the fan was so loud you would not be able to sleep.
1 out of 5
by A verified traveler

Expensive parking

Posted Oct 15, 2014
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2 out of 5
by A verified traveler

A suite at a good price close to the airport.

Posted Oct 15, 2014
We had requested a crib, but still had to ask for one. It was a bit dingy, carpets stained etc. but the room was clean.
2 out of 5
by A verified traveler from Montreal QC

Smoking room

Posted Oct 15, 2014
Pros: -location good and easy to find, staff very friendly
Cons: replace or fix furniture, clean or replace carpet. Some regular quality control -check the rooms to see if everything in good order before booking
Location: Easy access to highways, not too far from downtown and from tourist areas. Lots of restaurants within walking distance
Very disappointed with the room cleanliness and condition. We asked for a smoking room, and it is normal that the smoking rooms are always the last to be renovated/upgraded, however this room was past due for a thorough cleaning and maintenance. The carpet was very grungy - it was vacuumed, but over due for a steam cleaning or replacement - stained almost everywhere and much darker in the high travel areas. The ceiling vent grill partially blocked by dust & dirt, windows very dirty (on both inside & out) Coffee table very wobbly -seemed ready to collapse. "Scissor type" legs on desk held together with a pen. Bathroom was clean but in need of upgrade. (caulking yellow with age, chipped paint on door touched up with a different colour, bottom of sink yellowed with age) TV in bedroom not working well - not watchable, Hairdryer in bathroom broken
1 out of 5
by A verified traveler from Peterborough

Bed bugs in first room they tried to give us!!!

Posted Oct 15, 2014
Pros: Nothing
Bed bugs in the first room they tried to give us. They staff didn't believe me until I told them I used to work there as assistant housekeeping supervisor and knew what I was talking about. We moved to another room that they gave us it was so hot we had to open the windows and the kids slept only in underwear with no blankets and were still complaining they were hot. Breakfast buffet was practically non-existent when we went to go. There were no apologies about the bed bugs or offer of compensation. I pity the next person who doesn't check and takes a most unwanted pet home with them.
3 out of 5
Recommended
for Everyone
by A verified traveler from Hamilton, Ontario

Location convenient

Posted Oct 15, 2014
Pros: The location.
Cons: The housekeeping could be more complete.
I was on business. I was disappointed in the room. Light bulbs needed to be replaced in lamps and lights. The house maid took dirty towels and facecloths but forgot to replace them. It didn't look like the carpet had been vacumed.
4 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Overall experience was good.

Posted Oct 14, 2014
Pros: Location was good. Plenty of restaurants nearby and accessible to the airport and highway.
Cons: Check the carpeting.
Location: Plenty of restaurants and close to airport. If you like to gamble there is a casino close by.
The overall experience was good. Clean and neat room. Nothing to really complain about with the exception I thought the carpeting could either be cleaned or replaced but it wouldn't prevent me from staying here again.
5 out of 5
Recommended
for Everyone
by A verified traveler from North Bay

Park and fly

Posted Oct 10, 2014
Pros: Good location.
Cons: I couldn't get on the computer to print out me E-ticket because someone was tying it up for her personal use of emailing.
The simplicity of parking the car in the parking garage, taking the shuttle to and from the airport back to our car , the on our way home. That is what we loved about the Quality Suites Hotel. The hotel is perfect for us.