Ratings based on 962 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
92% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Zurich, SUI

Central located, at lakeshore

Posted Aug 18, 2014
Cons: Pool showers not signposted
Flexible staff accommodated our wish for lakeview room (onlinebooking is not explicit wether room has or not)
3 out of 5
Recommended
for Everyone
by A verified traveler from North Tetagouche, N.B

Hotel close to downtown Toronto. Nice hotel...

Posted Aug 18, 2014
Pros: The restaurant on the 5th floor and the location.
Cons: Please read my experience comments and you be the judge.
Location: It was located in downtown Toronto. Lots of attractions and a quick cab ride to many things.
As we pulled up to our hotel at 11pm at night there was a couple fighting, swearing...My 7 and 12 year old were with us. The hotel staff were very BORED and it took 20 min to get checked in because the clerk serving us was too busy talking about her day and paperwork to the other staff. The price we paid was not worth what we actually got!!!We had to ask for fresh towels at 3pm since we still hadn't had any. The pool was somewhat clean but it needed a vacuuming. There was a build up of scum in the corners all around the pool and much dirt floating around. We asked for directions, limo services, and had other requests and had no help from the staff at the front desk. The only good thing was the food and service at the restaurant in the hotel on the 5th floor. I have to say I won't be staying at a this hotel anytime soon. My husband, myself and my 2 children travelled all the way from N.B for a concert in Toronto and I thought I was choosing a great hotel so we would be comfortable. I was wrong!!!!
3 out of 5
Recommended
for Everyone
by A verified traveler

Too modern.

Posted Aug 15, 2014
Hotel is in great location. This year Construction out front is unfortunate but beyond control of hotel. Had a corner room. It was empty and lifeless. No pictures on walls and just seemed like it was trying to be too modern but over did it. It didn't seem homey. Floor shower couldn't drain water fast enough and leaked on floor. TV was way across a very large room. Just very awkward
5 out of 5
Recommended
for Everyone
by A verified traveler from Ottawa On

Nice Hotel, Good Location

Posted Aug 13, 2014
Pros: The Hotel was very clean, food was good and its location on harbour front couldn't be any better. It was close to everything(Roger's Centre, aquarium
Location: There were plenty of things to do and new places to visit in the vivinity
We were very pleased with the Hotel, the location and all accommodation. The different restaurants had good food. The outdoor swimming pool was very pleasant on the roof of the fifth floor. The view of the CN tower was very special.
4 out of 5
Recommended
for Families
by A verified traveler from UK

Lovely hotel nightmare to get to!

Posted Aug 13, 2014
Pros: The decor was fresh and contemporary. Nice Starbucks in the lobby. Excellent pool with rooftop location.
Cons: More choice at breakfast.
Location: Great location, short walk across to CN Tower and Rogers Centre. Nice restaurants around the harbour front close by.
The hotel facilities were excellent. Staff very friendly, clean room on arrival. Excellent swimming pool with good views of CN tower and planes taking off over the harbour. Second visit to Toronto and the roadworks around the hotel were a total nightmare but it was not the hotels fault and once that area has finished with the renovations it will be a great location! Breakfast was expensive for what was on offer. Would stay again it was a nice hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler from Baysville

Nice hotel with construction around

Posted Aug 12, 2014
Pros: Very modern, nice bathroom, comfy king bed.
Cons: A couple of comfy chairs would have been nice.
Location: Very convenient to many events around Harbourfront.
This hotel was clean but had a lot of construction around the building. The noise started first thing in the morning right out our window.
4 out of 5
Recommended
for Everyone
by A verified traveler

Hiden Gem

Posted Aug 12, 2014
This was one of the best hotel experiences I have had in Toronto. The staff were amazing and location was great, close to a lot of attractions. FYI: there is a lot of construction going on in the area so leave extra time for travel!
4 out of 5
Recommended
for Everyone
by A verified traveler from Newfoundland, Canada

Great hotel in great location

Posted Aug 10, 2014
Stayed here late July while attending a concert at the Roger's Centre. Only a 5 minute walk to CN tower and Roger's Centre. Room was spacious and comfortable. Pool on the terrace overlooked Lake Ontario. Our kids loved it. Would definitely return!
4 out of 5
Recommended
for Everyone
by A verified traveler

Love the location!

Posted Aug 10, 2014
Pros: Location
Nice hotel only blocks from Rogers Centre and Aquarium. Very modern along the water front with plenty of restaurants and shops near by
3 out of 5
Recommended
for Everyone
by A verified traveler from grande prairie, ab

Nice location

Posted Aug 9, 2014
It was overall ok, aside from the fact there was major construction starting very early in the morning on the Main Street past the hotel. Access and walking was very restricted around hotel