Ratings based on 511 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
89% of guests recommend
4.1 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by dennis from labrador city, nl

Nice hotel and very friendly staff.

Posted Jun 30, 2014
Other then having our room size mixed up when we got there our experance was perfect. They corrected the mix up right away.
1 out of 5
by A verified traveler

Disaster

Posted Jun 25, 2014
The shuttle never came to pick us up at the airport even though we were told over and over it would be there in "ten minutes." The hotel is not really finished. The rooms are dingy, A/C loud, bathroom crummy. I would only stay here if there is no other option available.
3 out of 5
by ian from vancouver bc

The hotel needs to be upgraded

Posted Jun 22, 2014
Pros: location and price
Cons: update facilities
Location: close to the highway, airports etc
Decent hotel, they are in need of an upgrade inside and out
1 out of 5
by A verified traveler

This was a mistake

Posted Jun 17, 2014
I stayed @ this hotel in the past & was happy, but. This time the hotel was one big construction zone... no restaurants no retail no services of any kind. The 1st room had a frozen AC. The serviceman offered to check the AC in our new room & never returned, leaving the door open for us to find our own way. The message lite on the phone blinked continuously so we never knew if there was a message. The phones had been scrubbed clean & had no #s on them so you had to guess when making a call or giving out hotel info. Staff said the hotel started renovations 9 months ago. There were no signs of work ongoing. Don't waste your money.
2 out of 5
by Catherine from North Bay

Wrong Room

Posted Jun 16, 2014
Pros: Nothing special
Cons: Give people the rooms they reserve .
Location: I was at a conference at the Hersey Centre and it was close by.
We check in to find we did not have the two beds we had reserved but only one in the room. It was necessary to getting demanding to the point of rude to the manager on duty before the problem was resolved. We were not the only people at the desk with this problem
2 out of 5
by A verified traveler

Nice hotel but evidence of history of bedbugs.

Posted Jun 13, 2014
Cons: Change the mattresses.
Checked the mattress seams as soon as we arrived. Evidence of bedbugs present (casings and lots of black spots in the seams but nowhere else). No evidence of spots on the surface of the mattress. It was very late and with small kids, we took our chances. No bites the next morning but didn't sleep well worried there might be bugs. I suspect there were bedbugs in the past and the problem was eradicated.
3 out of 5
by A verified traveler

Not what I asked for

Posted May 28, 2014
Pros: Room was nice.
Cons: Staff should have attempted to rectify the error in some way.
I requested a smoking room, was informed that was possible, but when I checked in... No room was available. Then, without any consideration for the lack of smoking room I was given a room on the 10th floor as far away from the elevator as possible. I will only use this hotel again if I am in a crunch.
1 out of 5
by smurf from toronto

The worst hotel I stayed at in years

Posted May 27, 2014
Pros: Nothing the water slide looked fun
Cons: Everything
Location: Near airport
Terrible stay loud with kids running every where and hitting all the elevator floors
4 out of 5
Recommended
for Everyone
by A verified traveler

Good value for you money

Posted May 26, 2014
If you are plan to sleep between flight is terrific. Good value for your money
4 out of 5
Recommended
for Everyone
by A verified traveler

large room, great stay for the parking

Posted May 26, 2014
very good quality price, plus parking and shutle for the airport!