Ratings based on 658 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
90% of guests recommend
4.1 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Windsor

Very nice spacious room.

Posted Dec 18, 2014
1 night stay waiting for flight. Great deal with packing included. Would stay here again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel - Expedia guests second rate

Posted Dec 16, 2014
Location: Limited number of restaurants and stores within walking distance.
The hotel rooms have a nice layout and are clean. Most staff friendly but some seem indifferent. No laundry facilities. Expedia guests are not provided a breakfast voucher. Expedia charges in U.S. dollars. I don't think this is a fair practice when booking a Canadian hotel in Canada.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Toronto

Comfortable hotel close to the airport

Posted Dec 9, 2014
Pros: They provided 14 days of free parking with one-night stay.
Cons: It took 25 minutes for the shuttle to pick us up at the airport. Considering they told us 15, it was too long. It was a cold and windy day.
Location: Proximity to the airport was key for us plus there was a few restaurants to have dinner at.
Room was comfortable, quiet and clean. We would stay again because of the proximity to the airport and free covered parking for 14 days.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Mississauga

Surprisingly clean and comfortable for the price.

Posted Nov 30, 2014
Pros: Garage parking provided for my car while on vacation for a week
Cons: Female employee distracted and not attentive to my questions and needs. No smiles or welcoming comments. Hotel was not even busy
Location: Could not see the sign on the hotel from the highway and had to drive by before I realized where the hotel was. Only a McDonalds nearby to eat.
I totally enjoyed my over night stay. Front lobby festive for the Christmas season and inviting.
2 out of 5
by A verified traveler

Frustating

Posted Nov 19, 2014
Cons: See above Namely Transportation from airport to hotel, inform guests of change in hotel name , before waiting for transportation in wrong bus,
We waited for over 1.5 hors for a pick up, the telephone number to call at area s5 was not in service, they said vehicle would be there in 15 minutes , 7 other people waiting would not stay at this hotel because of this service, there reply was they only had one vehicle, however that vehicle stopped at two other hotels to drop off passengers, they changed names of hotel to "Sandmam" from SWhotel, without informing guests
5 out of 5
Recommended
for Everyone
by A verified travelerfrom toronto ontario

Very easy to find. Close to many venues and shoppi

Posted Nov 19, 2014
Pros: was at the hotel for a meeting
room was a surprise. The bedroom could be separated from the "living room". Very nice
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Napanee Ontario

Nice stay close to airport

Posted Nov 5, 2014
Very satisfied with the room 2 weeks free parking and shuttle to the airport was included
4 out of 5
Recommended
for Everyone
by A verified travelerfrom ottawa

Get a "Suite" not a Room

Posted Oct 21, 2014
Each room is, in fact, a suite with a separate bedroom and a separate TV room. Very nice!!
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Sudbury, Ontario

Closed down!!!

Posted Oct 15, 2014
Pros: Very modern and high end. The one staff at the counter was very nice.
Cons: A little warmer in the hallways, and working pool facilities.
Location: Location was very easy to find and there was a lot of shopping around the area.
We had purchased a room at this hotel specifically for the hot tub and the killer pool slide. When we went to go in the next day we had quickly learned that the hot tub was completely drained, and the city had shut down the water slide a week earlier. THAT SUCKED!!! It would have been nice to have had that update even on their website as we had checked it the day before leaving. The beds were very firm, and the hallways were almost cold enough I could see my breath. AC was Cranked! nice staff which compensated us nicely, but the inconvenience was not liked!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Peterborough, ON

Nice hotel with free van to airport and parking

Posted Oct 14, 2014
Pros: Size of room.
Cons: Wait times for van to airport.
Went well, except we ordered twins and were given a queen. Corrected when we complained. The van wait time to or from the airport is rather long unless you're lucky. In other regards, pleasant and served us fine.