Ratings based on 612 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
90% of guests recommend
4.1 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler

Frustating

Posted Nov 19, 2014
Cons: See above Namely Transportation from airport to hotel, inform guests of change in hotel name , before waiting for transportation in wrong bus,
We waited for over 1.5 hors for a pick up, the telephone number to call at area s5 was not in service, they said vehicle would be there in 15 minutes , 7 other people waiting would not stay at this hotel because of this service, there reply was they only had one vehicle, however that vehicle stopped at two other hotels to drop off passengers, they changed names of hotel to "Sandmam" from SWhotel, without informing guests
5 out of 5
Recommended
for Everyone
by A verified travelerfrom toronto ontario

Very easy to find. Close to many venues and shoppi

Posted Nov 19, 2014
Pros: was at the hotel for a meeting
room was a surprise. The bedroom could be separated from the "living room". Very nice
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Napanee Ontario

Nice stay close to airport

Posted Nov 5, 2014
Very satisfied with the room 2 weeks free parking and shuttle to the airport was included
4 out of 5
Recommended
for Everyone
by A verified travelerfrom ottawa

Get a "Suite" not a Room

Posted Oct 21, 2014
Each room is, in fact, a suite with a separate bedroom and a separate TV room. Very nice!!
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Sudbury, Ontario

Closed down!!!

Posted Oct 15, 2014
Pros: Very modern and high end. The one staff at the counter was very nice.
Cons: A little warmer in the hallways, and working pool facilities.
Location: Location was very easy to find and there was a lot of shopping around the area.
We had purchased a room at this hotel specifically for the hot tub and the killer pool slide. When we went to go in the next day we had quickly learned that the hot tub was completely drained, and the city had shut down the water slide a week earlier. THAT SUCKED!!! It would have been nice to have had that update even on their website as we had checked it the day before leaving. The beds were very firm, and the hallways were almost cold enough I could see my breath. AC was Cranked! nice staff which compensated us nicely, but the inconvenience was not liked!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Peterborough, ON

Nice hotel with free van to airport and parking

Posted Oct 14, 2014
Pros: Size of room.
Cons: Wait times for van to airport.
Went well, except we ordered twins and were given a queen. Corrected when we complained. The van wait time to or from the airport is rather long unless you're lucky. In other regards, pleasant and served us fine.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Find

Posted Oct 9, 2014
Pros: Proximity to 401, clean.
I booked this hotel at the last minute and was pleasantly surprised. Great renovation. Room was clean and practical. I loved the French doors that separated the sitting room from the bed room.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice place to stay.

Posted Oct 4, 2014
Pros: Free parking. Nice entrance. Big rooms.
Cons: Warmer pool, maintenance in rooms ans softer beds.
Location: Great location to stay if flying anywhere. Free parking plus shuttle to airport. Restaurants near by in walking distance.
Nice place to stay. Pool water cold. Room in need of repair.
2 out of 5
by A verified travelerfrom montreal

Very old

Posted Oct 3, 2014
Pros: Price
Cons: Need a big renovation
Very old they ask to much $ for a croissant and coffee McDo across the street much cheapper and better....
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Cincinnati, OH

Near Toronto airport and comfort with large room

Posted Sep 20, 2014
Pros: Not only a bed room, there was a front room.
Cons: a restaurant in the hotel
Location: Near Toronto airport!
Not only a bed room, there was a front room. So it was large and comfort. The hotel is not so new, but the room was clean. However the hotel serves breakfast, the only drawback was no restaurant in the hotel. But, there are plenty of restaurants around the hotel. So you should not have problem about food.