Breakfast, lunch, dinner served; Fusion cuisine

Reviews of Sandman Signature Toronto Airport Hotel

4 out of 5
Sandman Signature Toronto Airport Hotel
55 Reading Crt, Toronto, ON

Reviews

8.4

Very Good

Rating 10 - Excellent. 1854 out of 3685 reviews" "
Rating 8 - Good. 1060 out of 3685 reviews" "
Rating 6 - Okay. 382 out of 3685 reviews" "
Rating 4 - Poor. 214 out of 3685 reviews" "
Rating 2 - Terrible. 175 out of 3685 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Colton

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good close to airport
Stayed 1 night in Apr 2024
Response from GM on Apr 19, 2024
Thanks for taking the time to leave us your feedback Colton. We greatly appreciate it.

10/10 Excellent

Peter

Liked: Cleanliness, property conditions & facilities
nice room
Stayed 1 night in Apr 2024
Response from GM on Apr 19, 2024
Thanks for the nice rating Peter!

10/10 Excellent

Jordan

Liked: Cleanliness, property conditions & facilities
Beautiful decor in the lobby. Staff was friendly and efficient.
Stayed 1 night in Apr 2024
Response from GM on Apr 18, 2024
So happy to hear you liked our decor and met our friendly and efficient staff. Thank you Jordan for the kind words.

10/10 Excellent

Shaylene

Liked: Cleanliness, property conditions & facilities
I love this property. Friendly staff all around
Stayed 1 night in Apr 2024
Response from GM on Apr 18, 2024
Hello Shaylene, Thanks for staying at the Sandman Signature Toronto Airport Hotel. We love your feedback and hope to see you again soon!

10/10 Excellent

felix

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I really like the stayed, i will recommend it
Stayed 2 nights in Apr 2024
Response from GM on Apr 18, 2024
Thank you Felix for your nice review and recommendation. We greatly appreciate it.

10/10 Excellent

Laurie

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great place to rest your head when making a connection at the airport
Stayed 1 night in Apr 2024
Response from GM on Apr 18, 2024
Hello Laurie,Thanks for staying with us. We are glad to be your choice of hotel when in need of resting your head during a connecting flight. We hope to see you again on your next trip.

10/10 Excellent

Sinisa

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from GM on Apr 18, 2024
Thanks Sinisa for the awesome rating!

10/10 Excellent

Rita

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff was lovely, bed and bedding were wonderful.
Stayed 1 night in Apr 2024
Response from GM on Apr 18, 2024
Hello Rita,We are so glad you met our lovely staff and that you enjoyed our wonderful bed and bedding. Hope to see you again soon!

10/10 Excellent

Christopher

Traveled with partner
Liked: Cleanliness
It was good
Stayed 1 night in Apr 2024
Response from GM on Apr 18, 2024
Thanks Christopher for the great rating!

10/10 Excellent

Gary

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Easy friendly check-in with YYZ shuttle. Great restaurant in same building. Returning guest.
Stayed 1 night in Apr 2024
Response from GM on Apr 15, 2024
Hello Gary, So happy to hear you will be returning to the Sandman Signature Toronto Airport Hotel. See you soon!

8/10 Good

Heesun

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from GM on Apr 18, 2024
Thank you very much Heesun for this good rating!

6/10 Okay

Robin

Business traveler
I have stayed here several times before and rated it highly. My room this time was below average, no view, window frosted 2/3 up. Just not up to standard. Felt spartan.
Stayed 1 night in Apr 2024
Response from GM on Apr 15, 2024
Hello Robin,We are so sorry your stay at our hotel was not as great as your previous stays before. We hope we can provide you with a much better experience on your next visit.

10/10 Excellent

Rhonda

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I liked how close it was to the airport and the staff was friendly.
Stayed 1 night in Apr 2024
Response from GM on Apr 15, 2024
Hello Rhonda,Thanks for staying with us and for the feedback. We are happy you liked our location and met our friendly staff.

6/10 Okay

Joseph

Disliked: Cleanliness
Stayed 1 night in Apr 2024
Response from GM on Apr 18, 2024
Hello Joseph,We hope we can provide you with a better experience next time.

10/10 Excellent

Rohit

Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay with courteous staff. Just a fabulous place to stay
Stayed 3 nights in Apr 2024
Response from GM on Apr 15, 2024
Hello Rohit, Thanks for staying at the Sandman Signature Toronto Airport Hotel and for the feedback. We are so glad you met our courteous staff and found our hotel to be fabulous. We hope to see you again soon!

10/10 Excellent

Debbie

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from GM on Apr 15, 2024
Thank you Debbie, you made our day!

10/10 Excellent

Annette

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff at check in were extremely personable and the room was clean and comfortable. Enjoyed having a a Moxies on-site. Would definitely stay here again when traveling.
Stayed 1 night in Apr 2024
Response from GM on Apr 15, 2024
Thank you Annette for your kind words and for taking the time to share your experience about our extremely personable staff and clean and comfy room. We're thrilled you enjoyed your stay!

8/10 Good

anne

Liked: Amenities
Pool, hot tub, bath tub in room
Stayed 1 night in Apr 2024
Response from GM on Apr 15, 2024
Hello Anne,Thanks for staying with us and for the feedback. Hope to see you again soon!

10/10 Excellent

jennifer

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from GM on Apr 15, 2024
Thanks Jennifer for the wonferful rating!

8/10 Good

Stephen

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Moxies is a special bonus of this property, always lively w friendly staff.
Stayed 1 night in Apr 2024
Response from GM on Apr 15, 2024
Hello Stephen, Thank you for nice review. We're glad that you enjoyed you stay with us. See you next time!

8/10 Good

sherri

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Confusing shuttle situation but it all worked out in the end.
Stayed 1 night in Feb 2024
Response from GM on Apr 11, 2024
Hello Sherri, Thank you for staying with us and for the feedback. Please reach out to us as we would love to hear about your experience with the shuttle and how we can make things much easier for you next time. Look forward to hearing from you.

2/10 Terrible

Gale

Construction in the room above made for a very unpleasant stay.
Stayed 3 nights in Apr 2024
Response from GM on Apr 11, 2024
Hello Gale, We sincerely apologize for the inconvenience you experienced during your stay at our hotel. We understand the frustration caused by the construction in the room above you. We hope you can give us another chance in the near future once all the construction is completed. We are certain you will enjoy staying with us.

8/10 Good

Christina

Liked: Cleanliness, property conditions & facilities
Nice hotel for a night before a very early flight. Clean room save for some mould in the shower grout. Friendly checking with Julie. Good shuttle that was on time to the airport.
Stayed 1 night in Apr 2024
Response from GM on Apr 11, 2024
Hello Christina,Thank you for your feedback. We are glad that you had a nice stay before your early flight. Our apologies for the shower grout, we will definitely speak to our team about this so it does not happen again. Thanks again and hope to see you on your next trip.

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, property conditions & facilities
Restful sleep. Quiet and comfortable.
Stayed 1 night in Apr 2024
Response from GM on Apr 11, 2024
Hello Maria, Thanks for choosing to stay with us at the Sandman Signature Toronto Airport Hotel. It makes us so proud to read that our guests had a restful, quiet and comfortable sleep. See you next time!

10/10 Excellent

Arturo

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
good service,
Stayed 1 night in Apr 2024
Response from GM on Apr 15, 2024
Thanks Arturo for the great rating!

10/10 Excellent

Glynnis

Liked: Cleanliness, amenities, property conditions & facilities
Just had a wonderful check-in experience. Abdul was amazing. I have a gorgeous view, food was great at Moxie's. This hotel is terrific.
Stayed 1 night in Apr 2024
Response from GM on Apr 8, 2024
Hello Glynnis, We're thrilled to hear that your check-in experience was wonderful! Thank you for acknowledging Abdul's efforts and for choosing the Sandman Signature Toronto Airport Hotel for your stay.

10/10 Excellent

Barry

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful service and beautiful hotel
Stayed 1 night in Apr 2024
Response from GM on Apr 8, 2024
Thanks Barry for the wonderful review. We greatly appreciate it.

10/10 Excellent

ALYANNA

Liked: Cleanliness
Stayed 3 nights in Apr 2024
Response from GM on Apr 9, 2024
Thanks for the 5/5 rating Alyanna!

8/10 Good

Ivor

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
After checking in with the friendly front desk staff we got to the room and discovered that the faucet in the bathroom sink was loose and the water release valve was stuck not allowing the water to flow out. I called the front desk and advised them. The faucet and drainage issue was fixed by the time I returned from dinner. I was pleased and personally thanked the front desk staff for their quick response. I will certainly stay there again on my next visit to Toronto.
Stayed 1 night in Apr 2024
Response from GM on Apr 8, 2024
Hello Ivor, Thank you so much for staying with us and sharing your experience. We apologize for the down fall of the sink faucet being loose but are so happy that our team worked quickly to resolve the issue for you. Thanks for your patience and hope to see you again soon.

6/10 Okay

Tracy

Traveled with family
Ok , needs upgrades- ie get rid of the carpet in rooms
Stayed 1 night in Apr 2024
Response from GM on Apr 8, 2024
Hello Tracy,We are sorry to hear you were not satisfied with the style/decor of the room. Thank you for giving us your feedback.

10/10 Excellent

Janet

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We liked having a suite with a full kitchen, although we did not have the opportunity to use it. We liked that it was quiet as well. The only drawback was the dining. Moxie’s was our only option, and it is fairly costly.
Stayed 1 night in Apr 2024
Response from GM on Apr 8, 2024
Hello Janet, Thank you for your review. We appreciate your feedback and are glad to hear you enjoyed your stay with us. We hope to see you again soon!

10/10 Excellent

Simon Joel

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Pool is not very deep and the hot tub wasn't very warm, but other that that, absolutely no complaints.
Stayed 2 nights in Apr 2024
Response from GM on Apr 8, 2024
Hello Simon, Thank you for staying with us and for your feedback. We hope to see you again soon!

10/10 Excellent

Kristina

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very clean when we walked in and staff was kind.
Stayed 1 night in Apr 2024
Response from GM on Apr 8, 2024
Hello Kristina, We are so happy to hear you met our kind staff and found the hotel very clean when you walked in. Hope to see you again soon!

10/10 Excellent

Mark

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent all around. Great job.
Stayed 1 night in Apr 2024
Response from GM on Apr 8, 2024
Thanks Mark for the excellent rating and review!

8/10 Good

Wendy

Traveled with partner, Traveled with family
Was fine for an airport overnight stsy
Stayed 1 night in Apr 2024
Response from GM on Apr 8, 2024
Hello Wendy, Thanks for taking the time to leave us a review. We hope to see you again soon.

10/10 Excellent

Heather

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Front desk was very polite and helpful.
Stayed 1 night in Apr 2024
Response from GM on Apr 8, 2024
Hello Heather, So thrilled our staff were very polite and helpful. See you again soon!

10/10 Excellent

Amelia

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Easy check in process. Super friendly staff. Clean room and very comfy beds!
Stayed 1 night in Apr 2024
Response from GM on Apr 8, 2024
Hello Amelia, Thank you for your positive review! We're glad to hear that you had an easy check in process with our super friendly staff. As well as our clean room and very comfy beds. See you next time!

10/10 Excellent

Tabatha

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very well kept, clean, comfortable and great restaurant onsite.
Stayed 1 night in Apr 2024
Response from GM on Apr 8, 2024
Thank you Tabatha for the feedback. We are so happy you enjoyed our clean and comfortable hotel as well as the great onsite restaurant, Moxies. Hope to see you again soon!

8/10 Good

Gina

Traveled with group
Liked: Cleanliness, property conditions & facilities
It was easy to find. Parking is reasonable as well.
Stayed 1 night in Apr 2024
Response from GM on Apr 8, 2024
Thanks Gina for your review. We greatly appreciate it.

10/10 Excellent

Brian

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent for an overnight stop. Comfortable and quiet
Stayed 1 night in Apr 2024
Response from GM on Apr 11, 2024
Hello Brian, We are so happy you had an excellent overnight stop here at the Sandman Signature Toronto Airport Hotel. We hope to see you again soon!

10/10 Excellent

Jessica

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Close to the airport for convenience for such a short stay- we had a bit of a wait to be picked up upon our arrival but the shuttle service from the hotel back to the airport in the morning was timely and very convenient!
Stayed 1 night in Mar 2024
Response from GM on Apr 4, 2024
Hello Jessica, We appreciate you staying with us and for leaving your feedback. We apologize for the wait to be picked up upon arrival but are happy it was more convenient and timely the next morning. See you next time!

10/10 Excellent

Joel

Traveled with partner
Great
Stayed 1 night in Apr 2024
Response from GM on Apr 4, 2024
Thanks for the great rating Joel!!!

10/10 Excellent

Melissa

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Very clean
Stayed 3 nights in Mar 2024
Response from GM on Apr 4, 2024
Thanks Melissa for the great rating!

10/10 Excellent

William

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic hotel made for a relaxing stay. Rooms were spacious and the bed was very comfortable. With the restaurant on site, one can totally spend an entire weekend without ever leaver the property.
Stayed 3 nights in Mar 2024
Response from GM on Apr 4, 2024
Hello William, We are so happy you had a relaxing stay with us and that you found the rooms spacious and beds comfortable. We hope you come back soon and enjoy and entire weekend with us.

10/10 Excellent

Rootu

Stayed 2 nights in Mar 2024
Response from GM on Apr 4, 2024
Thanks Rootu for the amazing rating!

4/10 Poor

Herb

Business traveler
the room was a good size.. the restaurant attached was so overpriced for breakfast.. the coffee bar was never open, no coffee in my room..
Stayed 1 night in Mar 2024
Response from GM on Apr 4, 2024
Hello Herb, We would like to apologize if you found the restaurant to be overpriced and that the coffee bar was not opened. We greatly appreciate you bringing this to our attention and hope you can give us another chance in the near future.

10/10 Excellent

THEODORE

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great value for money. Well laid out room, clean, friendly staff.
Stayed 1 night in Mar 2024
Response from GM on Apr 4, 2024
Hello Theodore, So glad to hear our hotel was of great value to you and that you found the room well laid out and clean. We hope to see you again soon!

10/10 Excellent

Kamsen

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Close to airport. Shuttle was on time.
Stayed 1 night in Mar 2024
Response from GM on Apr 4, 2024
Thanks for the great review Kamsen!

10/10 Excellent

Mark Felix

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from GM on Apr 4, 2024
Thanks for the 5/5 rating Mark!

10/10 Excellent

Ulanda alisha

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from GM on Apr 4, 2024
Thanks Ulanda for the awesome rating!