Ratings based on 6 Verified Reviews

They paid and stayed. We double-checked.
2.8 out of 5
67% of guests recommend
3.3 Room cleanliness
3.5 Service & staff
3.0 Room comfort
3.2 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
Recommended
by Richard from Toronto

I wouldn't return!

Posted Dec 3, 2013 on Hotels.com
I was given a room at the end of the hall. Seemed to be beyond the reach if wifi. The desk clerk seemed to deny that was a problem. I finally gave up and asked for a room change. This was done willingly however the new room had no heat and it was a cold night. The clerk did supply an electric heater. I found the hotel far from everywhere but that is my fault for mischoosing.
3 out of 5
Recommended
for Everyone
by Business Travel from England, UK

Great Room Rate But...

Posted Feb 18, 2013
I am a semi-regular traveler to Torrejon Ardoz and booked the Hotel Aida because of the competitive online price and free airport transfer service described on the website. Unfortunately it seems the airport shuttle has been discontinued and whilst a bus service (824) runs directly from the airport to the outside of the hotel but if you have an early flight the taxi will cost €30. Also during my stay the breakfast room was not open and neither, it seemed, the restaurant. The hotel was also at the furthest end of Torrejon Ardoz. However the hotel itself was clean and tidy and the staff attentive. Although the TV service did not have an English speaking station tuned, neither were there tea/coffee making facilities.
3 out of 5
Recommended
for Couples
by Stuart from Burlington VT

OK but not great

Posted Feb 29, 2012
Pros: The staff.
Cons: It was a little worn out and had seen better days.
Location: To far out of Madrid. Would have stayed in Madrid again if I knew about how easy it was to use the metro. No metro near the hotel Aida.
This hotel was our choice when returned for one last night in Madrid. We thought a airport hotel would be great idea. The problem is that it's 20-25 minutes from the airport and it would have been easier to take the metro from the airport to the hotel we stayed in right in Madrid during the first part of our trip. And with having to get from terminal 4 to 2 and then take a bus (the 824) the metro would have taken less time. We also ended up going into Madrid on the last night to see flamenco at Las Tablas in Madrid. This meant walking a kilometer to the train station and taking the train to get to the metro (can't say enough good things about the metro) and having to run back after the performance to catch the train as they stop running at 11:45 PM. We ran and we made the train with 5 minutes to spare. We did order breakfast with this hotel, which was good as there was know local places close by to eat. The food was fair. Lastly, we did get a free shuttle back to the airport and that was good.
5 out of 5
Recommended
by A verified traveler from Melbourne, Australia

A nice place to stay!

Posted Jan 18, 2012 on Hotels.com
The Hotel Aida staff were very, very helpful. I really enjoyed my short stay. The restaurant at the adjacent hotel owned by the same group was outstanding, both in food and service when staying at the Hotel Aida.
3 out of 5
by A verified traveler from Houston, TX

Hotel Aida, Madrid

Posted Oct 21, 2011
Location: Not too sure about it. We stayed in 3 other location in Madrid to be closer to our visiting plan.
1.- I chose this hotel because it was said to be in a close proximety to the Madrid's International airport (MAD). Well it was NOT close to the airport. It was about 20 min. if not more to the airport. In the Expedia descripion it was listed to be about 3 miles but it took us about 20 min. and 28.00 Euros to get there with a taxi. 2.- The hotel room was a nice size, not very big but confortable as size, but the bed mattress very bad quality. The worst so far. Also, no coffee machine or coffee in the room, but we stayed in other 3 hotels and did not have it. It might be normal in Spain. 3.- The bathroom was clean, tooth brushes, tooth paste and comb was provided 4.- Hotel had a "cafeteria/restaurant" that offered hamburger, salade, sandwiches.... but the menu presented to us was so dirty, stained with coffee and othe who knows what stains that grossed us up. My husband and I went for dinner to a restaurant close to the hotel 5.- Receptionist was very nice, professional-
1 out of 5
by A verified traveler from Miami

the worst Service ever

Posted Aug 23, 2011
Not shuttle bus to take you to the hotel from the airport. when I called to ask for the service they ask me to take a taxi and they made it seem that they will pay for the taxi once I get there. Once at the hotel they refused to pay the taxi and they told me that there is no shuttle to take you back to the airport in the morning. I had pay 85 Euros for the taxi for both ways. Also the breakfast that I paid for it with the room I didn’t get the chance to have it because it starts at 8 am and I had and early flight at 10 am so I had to leave at 7:30 am and the stuff there were none to talk to only one person he couldn’t do nothing.