Terrace/patio

Reviews of Marriott Torreon

4.5 out of 5
Marriott Torreon
Boulevard Independencia 100 Poniente, Torreón, COAH

Reviews

8.2

Very Good

Rating 10 - Excellent. 281 out of 589 reviews" "
Rating 8 - Good. 146 out of 589 reviews" "
Rating 6 - Okay. 77 out of 589 reviews" "
Rating 4 - Poor. 55 out of 589 reviews" "
Rating 2 - Terrible. 30 out of 589 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Ricardo

Traveled with family and small children, Traveled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The pool had icy water, and its water heaters were off. They said you should ask for it 48 hours in advance! That isn't nice when you select the hotel because of its indoor pool for the kids.
Stayed 3 nights in Feb 2024
Response from Hotel Marriott Torreón on Feb 12, 2024
Dear Mr. RicardoThank you for staying at Marriott Torreón. We will share your comments with the corresponding departments and show your points to improve to work on our service. We hope to see you on your next visit to the city.

10/10 Excellent

Michel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Not applicable.
Stayed 1 night in Dec 2023
Response from Getsemany Pompa/QA Consultant/Marriott Torreon on Jan 25, 2024
Estimado huésped,Muchas gracias por hospedarse en nuestra propiedad. Es un placer el saber que su estancia fue satisfactoria. Esperamos tener la oportunidad de asistirle pronto.Sinceramente,Getsemany PompaQA ConsultantMarriott Torreón

6/10 Okay

Lucero

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Getsemany Pompa/QA Consultant/Marriott Torreon on Jan 25, 2024
Estimada huésped,Muchas gracias por haber elegido nuestro hotel en su viaje a Torreón y por tomar el tiempo en compartir su evaluación. Lamentamos que su estancia no haya sido totalmente positiva, por favor, acepte nuestra más sincera disculpa. Esperamos tener la oportunidad de recuperar su confianza.Sinceramente,Getsemany PompaQA ConsultantMarriott Torreón

4/10 Poor

Francisco

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 7 nights in Oct 2023
Response from Hotel Marriott Torreón on Nov 10, 2023
Estimado Sr. Francisco Muchas gracias por hospedarse en Marriott, Torreón. Lamentamos mucho que su experiencia no haya sido de lo mejor, tomaremos en cuenta sus comentarios revisaremos cada punto con los departamentos involucrados para seguir brindando un servicio excepcional. Esperamos verlo en su próxima visita a la ciudad.

6/10 Okay

Antonio

Traveled with partner, Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Hotel was probably the gold standard when it was new, unfortunately the rooms are a bit dated. Lobby looks great when you come in, staff is awesome, however we may choose to stay somewhere else during our next trip.
Stayed 2 nights in Aug 2023
Response from Hotel Marriott Torreón on Aug 16, 2023
Dear Mr. AntonioThank you for staying at the Marriott, Torreon. We are very sorry that your experience has not been the best, we will share your comments and we will review each point with the departments involved to continue providing exceptional service. We hope to see you on your next visit to the city.

10/10 Excellent

Francisco

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
CLEAN AND SAFE
Stayed 4 nights in May 2023
Response from Hotel Marriott Torreón on Aug 4, 2023
Estimado Sr. Francisco Muchas gracias por hospedarse en Marriott Torreón. Nos alegra saber que su estancia fue de 5/5 seguiremos trabajando para brindar un servicio excepcional. Esperamos verlo en su próxima visita a la ciudad.

10/10 Excellent

Rudy

Liked: Cleanliness, staff & service
Staff was very friendly
Stayed 2 nights in Jul 2023
Response from Hotel Marriott Torreon on Aug 4, 2023
Estimado RudyMuchas gracias por hospedarse en Marriott Torreón. Nos alegra saber que su estancia fue de 5/5 seguiremos trabajando para brindar un servicio excepcional. Esperamos verlo en su próxima visita a la ciudad.

10/10 Excellent

Julio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Excelente en todo, es lo único que puedo decir
Stayed 1 night in Jul 2023
Response from Hotel Marriott Torreon on Aug 4, 2023
Estimado Sr. Julio Muchas gracias por hospedarse en Marriott Torreón. Nos alegra saber que su estancia fue de 10/10 seguiremos trabajando para brindar un servicio excepcional. Esperamos verlo en su próxima visita a la ciudad.

8/10 Good

JOSEPH

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from Hotel Marriott Torreón on Jun 21, 2023
Estimado Sr. JosephMuchas gracias por hospedarse con nosotros, nos alegra saber que su estadía fue 5/5, aun así seguiremos trabajando para brindar el mejor servicio.Esperamos verlo en su siguiente visita a la ciudad.

8/10 Good

Arturo

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The building was to old and in a regular shape
Stayed 1 night in Apr 2023
Response from Hotel Marriott Torreón on May 10, 2023
Dear Mr. ArthurThanks for staying with us, we will take your feedback and share it with the appropriate departments. we hope to see you soon.

10/10 Excellent

Elsa

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing, we loved the hotel and the staff. The breakfast buffet is five star.
Stayed 3 nights in Apr 2023
Response from Hotel Marriott torreón on Apr 24, 2023
dear Elsa,Thank you for staying at the Marriott Torreon, we are glad to know that your stay has been, we will continue working to continue providing exceptional service. Your comment will be shared with our associates. We look forward to seeing you on your next visit. regards

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 2 nights in Apr 2023
Response from Hotel Marriott Torreon on Apr 19, 2023
Estimado Sr. Danielmuchas gracias por hospedarse en Marriott Torreón. Nos alegra saber que su estancia fue de 5/5 seguiremos trabajando para brindar un servicio excepcional. Esperamos verlo en su próxima visita a la ciudad.

10/10 Excellent

Maria C

Stayed 6 nights in Mar 2023
Response from Hotel Marriott Torreon on Apr 19, 2023
Estimado Srta Maria Cmuchas gracias por hospedarse en Marriott Torreón. Nos alegra saber que su estancia fue de 5/5 seguiremos trabajando para brindar un servicio excepcional. Esperamos verlo en su próxima visita a la ciudad.

2/10 Terrible

Alexandru

Traveled with partner
Disliked: Amenities, property conditions & facilities
El hotel es muy viejo, los cuartos horribles, no lo recomiendo para nada.
Response from Hotel Marriott Torreón on Feb 1, 2023
Estimado huésped Alexandru,Lamentamos mucho que su estadía no haya sido de lo mejor, compartiremos sus comentarios con los departamentos correspondientes para así seguir brindando un servicio excepcional. Esperamos verlo en su próxima visita a la ciudad.

10/10 Excellent

Jorge

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable!
Stayed 4 nights in Jan 2023
Response from Hotel Marriott Torreón on Jan 27, 2023
Estimado Sr. JorgeNos alegra saber que su estancia fue de 5/5 seguiremos trabajando para brindar un servicio excepcional. Esperamos verlo en su próxima visita a la ciudad.

4/10 Poor

christophe

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Cold shower one day. And management did not address it. No compensation.
Response from Hotel Marriott Torreon on Jan 7, 2023
We are sorry that you had a bad experience at Torreon Marriott Hotel, I apologize for the inconvenience and inconvenience caused by it. We will take your comments and implement the appropriate measures.We look forward to seeing you on your next visit to the city.

6/10 Okay

Lee

Response from Getsemany Pompa/QA Consultant/Marriott Torreón on Feb 8, 2024
Estimado Lee, Muchas gracias por haberse hospedado en Marriott Torreón y por su evaluación. Lamentamos que su estancia no haya sido positiva, por favor acepte nuestra más sincera disculpa. Esperamos tener la oportunidad de recuperar su confianza.Sinceramente,Getsemany Pompa/QA Consultant/Marriott Torreón

4/10 Poor

Sandra

Traveled with family
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
Big party downstairs , very loud ; can’t sleep. At check out room price didn’t match my reservation I had to challenge. My keys for both rooms blocked Twice. This never happened to me before .
Response from Hotel Marriott Torreón on Nov 29, 2022
Thank you for staying with us, we are sorry that your stay was not the best, your comments will be shared with the corresponding departments to continue working and providing exceptional service. We look forward to your next stay in the city.

10/10 Excellent

john

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything about the hotel
Stayed 6 nights in Sep 2022
Response from Hotel Marriott Torreon on Sep 12, 2022
Dear guest,Thank you for staying with us, we are glad to know that your stay was positive, we hope to see you on your next visit to the city.regards!

10/10 Excellent

Ramesh, East Winndsor

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and nice stay
Stayed 2 nights in Jul 2022
Response from Hotel Marriott Torreon on Jul 15, 2022
Thank you very much for staying at Marriott Torreón. We will take your feedback and we are going to share it with the departments involved to continue providing exceptional service. We hope to see you on your next visit to the city.

8/10 Good

Martha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed there for 5 and my parents loved it. I included the breakfasts in our package. Food was ok but very unorganized waiters were having a hard time brining the food at our table we had to asked multiple times for it. WGreat place, everyone was very kind and friendly.
Stayed 4 nights in May 2022
Response from Hotel Marriott Torreon on Jun 10, 2022
First of all, I want to offer you an apology, Your valuable feedback will help us to improve. Your evaluation has been shared with the appropiate hotel team. thank you for been with us. Sincerely,

10/10 Excellent

Maricela

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Muy limpio y en resepsion excelente trato muy amables
Stayed 1 night in May 2022
Response from Hotel Marriott Torreon on May 16, 2022
Estimado huésped, Muchas gracias por compartir sus comentarios con nosotros, su retroalimentación será compartidos con nuestro personal. Una vez mas muchas gracias por hospedarse con nosotros!!.

8/10 Good

GABRIEL

Stayed 1 night in May 2022
Response from Getsemany Pompa/QA Consultant/Marriott Torreón on Feb 8, 2024
Estimado Gabriel, Muchas gracias por haber elegido Marriott Torreón y compartir su evaluación. Esperamos tener la oportunidad de darle la bienvenida en el futuro.Sinceramente,Getsemany Pompa, QA Consultant.

10/10 Excellent

Alejandro

Stayed 1 night in Apr 2022
Response from Getsemany Pompa/QA Consultant/Marriott Torreón on Feb 8, 2024
Estimado huésped, Muchas gracias por su evaluación, nos es grato el saber que tuvo una buena experiencia. Esperamos tener la oportunidad de asistirle en su próximo viaje a la Comarca Lagunera.Sinceramente,Getsemany Pompa, QA Consultant.

10/10 Excellent

Rosana

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice everyone everything
Stayed 1 night in Mar 2022
Response from Manager Quality / Marriott Torreon on Mar 24, 2022
Dear Rosana, Thank you for staying with us! Your comments have been shared with the team. Looking forward to hosting you again. Sincerely, Luis Estrada Quality Manager Marriott Torreon

8/10 Good

Jorge

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2022
Response from Gerente de Calidad / Marriott Torreon on Mar 24, 2022
Estimado Sr. jorge Gracias por hospedarse en nuestra propiendad. Esperamos tener la oportunidad de atenderlo nuevamente. Sinceramente, Luis Estrada Gerente de Calidad Marriott Torreon

10/10 Excellent

Gloria

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful place
Stayed 1 night in Dec 2021
Response from Mónica Sánchez on Jan 17, 2022
Hi!! Thank you for staying with us. We will be see you soon. Have a nice day!

8/10 Good

Herman Bergen

Stayed 1 night in Jan 2022

4/10 Poor

Blanca

Traveled with family
Disliked: Staff & service
Stayed 1 night in Jan 2022
Response from Mónica Sánchez on Jan 8, 2022
Muchas gracias por hospedarse en Marriott Torreón y dar su retroalimentación a través de esta encuesta de satisfacción. Dar el nivel más alto de hospitalidad es nuestra prioridad número uno y lamentamos que su experiencia no haya sido positiva, por favor acepte nuestra más sincera disculpa. Esperemos ganar su confianza nuevamente y brindarle una renovada estadía.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Mónica Sánchez on Dec 15, 2021
Muchas gracias por hospedarse en Marriott Torreón y dar su retroalimentación. Nos alegra saber que su estancia fue de 10 seguiremos trabajando para brindar un servicio excepcional. Esperamos verla en su próxima visita a la ciudad.

10/10 Excellent

Byron

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Mónica Sánchez on Dec 9, 2021
Buen día, muchas gracias por hospedarse en Marriott Torreón y dar su retroalimentación a través de esta encuesta de satisfacción. Nos alegra saber que su estancia fue de 10 seguiremos trabajando para brindar un servicio excepcional. Esperamos verlo en su próxima visita a la ciudad.

6/10 Okay

Rose Marie

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Nothing special
Stayed 2 nights in Nov 2021
Response from Mónica Sánchez on Nov 30, 2021
Hi!! Thank you for staying with us. We will be see you soon.

6/10 Okay

Juan Jose

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
This place was top rated. However the rooms although spacious had no heating. We called management several times and they told us that the heating was not “necessary hence not being turned on by the engineers” they did send a maintenance guy though. The other thing is that the ceilings in the lobby have old drippings and drywall is missing. Shabby look for a “fancy” hotel. The other thing is that the hot water took for ever to come out. Ridiculous! The restaurant service on the other hand is quite spacious, the service is wonderful and the quality of the food in excellent. Not gourmet but above average.
Stayed 1 night in Nov 2021
Response from Mónica Sánchez on Nov 24, 2021
Thank you for staying at Marriott Torreón and giving your feedback. Giving the highest level of hospitality is our number one priority and we are sorry that your experience was not positive, please accept our sincerest apologies. We will notify the mentioned details with our teams to improve our facilities and provide a pleasant experience to our guests. We hope to earn your trust again and provide you with a renewed stay. Have a nice day!

8/10 Good

Cesar

Traveled with family
Liked: Cleanliness, amenities
Great to be here. Needs a few repairs(main ceiling) but overall was good
Stayed 2 nights in Nov 2021
Response from Mónica Sánchez on Nov 9, 2021
Hi!! Thank you for staying with us. We will be see you soon.

8/10 Good

Edgar

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old furniture, but great service
A little old furniture, but comfortable and great service in restaurant.
Stayed 2 nights in Oct 2021
Response from Marriott, Torreón. on Oct 11, 2021
Hi!! Thank you for staying with us. We are sorry to hear that you stay wasn't enterely positive. We will be see you soon.

8/10 Good

Victor

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Friendly
Stayed 2 nights in Sep 2021
Response from Mónica Sánchez on Oct 1, 2021
Hi!! Thank you for staying with us. We will be see you soon.

8/10 Good

Jose

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2021
Response from Mónica Sánchez on Oct 1, 2021
Buen día! Muchas gracias por hospedarse en nuestra propiedad. Agradecemos sus comentarios y nos alegra saber que su estancia fue buena seguiremos trabajando para brindar un servicio excepcional. Esperamos verlo en su próxima visita a la ciudad.

10/10 Excellent

Josue

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Mónica Sánchez on Sep 21, 2021
Muchas gracias por hospedarse en nuestra propiedad y dar su retroalimentación. Nos alegra saber que su estancia fue de 10 seguiremos trabajando para brindar un servicio excepcional. Esperamos verlo en su próxima visita a la ciudad.

10/10 Excellent

Jorge

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
It was a great Stay, the Hotel is very nice and the Hotel personnel owsome!!
Stayed 1 night in Aug 2021
Response from Mónica Sánchez on Aug 16, 2021
Hi!! Thank you for staying with us. We will be see you soon.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
excellent service, and very clean.
Stayed 5 nights in Jul 2021
Response from Mónica Sánchez on Aug 10, 2021
Hi! Thank you for staying with us. We will be see you soon.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No issues at check in or check out
Stayed 1 night in Jul 2021
Response from Mónica Sánchez on Aug 2, 2021
Thank you for staying with us. We share your comments with the departaments involved and we will be see you soon.

10/10 Excellent

Verified traveler

Stayed 4 nights in Aug 2019
Response from Mónica Sánchez on Jul 28, 2021
Buen día! muchas gracias por hospedarse en nuestra propiedad, nos alegra que su experiencia con nosotros haya sido excelente. Esperamos verlo en su próxima visita a la ciudad.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
all ok
Stayed 7 nights in Jun 2021
Response from Mónica Sánchez on Jun 12, 2021
Hi! Thank you for staying with us. We will be see you soon.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding service, clean and comfortable rooms with an amazing breakfast included with the price of the room.
Stayed 1 night in Apr 2021
Response from Mónica Sánchez on May 12, 2021
Good morning Thank you for your comments and we hope to see you soon

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The experience was great in general. All employees were very friendly.
Stayed 2 nights in Jan 2021
Response from Getsemany Pompa/Quality Manager on Feb 5, 2021
Dear guest, Thank you for staying at the Marriott Torreon Hotel, we appreciate your valuable feedback. It's a pleasure to know your experience was possitive. We expect to host you again in your next trip. Sincerely, Marriott Torreon Hotel

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lobby and ballet parking Service excellent make feel you home
Stayed 3 nights in Jan 2021
Response from Getsemany Pompa/Quality Manager on Jan 29, 2021
Dear guest, Thank you for staying at the Marriott Torreon Hotel, we appreciate your valuable feedback. It's a pleasure to know you enjoyed your stay. We expect to host you soon in your next trip! Sincerely, Marriott Torreon Hotel

10/10 Excellent

NEA, Austin

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great over all experience. Soft bed/pillows. Staff was great from beginning to end. Definitely will stay again.
Stayed 1 night in Jan 2021
Response from Getsemany Pompa/Quality Manager on Jan 18, 2021
Dear guest, Thank you for staying at the Marriott Torreon Hotel, we appreciate your valuable feedback, it is a pleasure to know that you enjoyed your stay. We expect to host you soon. Sincerely, Marriott Torreon Hotel

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was impressed that the staff were bilingual, everything was very clean and well maintained as well as comfortable.
Stayed 1 night in Jan 2021
Response from Getsemany Pompa/Quality Manager on Jan 12, 2021
Dear guest, Thank you for staying at the Marriott Torreon Hotel, we appreciate your valuable feedback. It is a truly pleasure to know that your experience fulfilled your expectations. Our best wishes for 2021. Sincerely, Marriott Torreon Hotel

10/10 Excellent

Jose

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021
Response from Getsemany Pompa/Gerente de Calidad on Jan 5, 2021
Estimado huésped, Muchas gracias por elegir Marriott Torreón en su más reciente viaje a la ciudad de Torreón, Coahuila. Apreciamos su evaluación y le deseamos un excelente año 2021. Sinceramente, Hotel Marriott Torreón

8/10 Good

Juan Carlos

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2020
Response from Getsemany Pompa/Gerente de Calidad on Jan 5, 2021
Estimado huésped, Muchas gracias por haber elegido Marriott Torreón en su más reciente viaje a la Comarca Lagunera, apreciamos su evaluación y esperamos tener la oportunidad de asistirle en su próximo viaje. Sinceramente, Hotel Marriott Torreón