Boulevard Independencia 100 Poniente, Torreón, COAH
Reviews
8.2
Very Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 281 out of 589 reviews" "
10 - Excellent
281
Rating 8 - Good. 146 out of 589 reviews" "
8 - Good
146
Rating 6 - Okay. 77 out of 589 reviews" "
6 - Okay
77
Rating 4 - Poor. 55 out of 589 reviews" "
4 - Poor
55
Rating 2 - Terrible. 30 out of 589 reviews" "
2 - Terrible
30
8.4/10
Cleanliness
8.6/10
Staff & service
7.8/10
Amenities
7.8/10
Property conditions & facilities
8.6/10
Eco-friendliness
Reviews
4/10 Poor
Ricardo
Traveled with family and small children, Traveled with group
The pool had icy water, and its water heaters were off. They said you should ask for it 48 hours in advance! That isn't nice when you select the hotel because of its indoor pool for the kids.
Ricardo
Stayed 3 nights in Feb 2024
Response from Hotel Marriott Torreón on Feb 12, 2024
Dear Mr. RicardoThank you for staying at Marriott Torreón. We will share your comments with the corresponding departments and show your points to improve to work on our service. We hope to see you on your next visit to the city.
Response from Getsemany Pompa/QA Consultant/Marriott Torreon on Jan 25, 2024
Estimado huésped,Muchas gracias por hospedarse en nuestra propiedad. Es un placer el saber que su estancia fue satisfactoria. Esperamos tener la oportunidad de asistirle pronto.Sinceramente,Getsemany PompaQA ConsultantMarriott Torreón
6/10 Okay
Lucero
Dec 31, 2023
Liked: Cleanliness
Disliked: Property conditions & facilities
Lucero
Stayed 2 nights in Dec 2023
Response from Getsemany Pompa/QA Consultant/Marriott Torreon on Jan 25, 2024
Estimada huésped,Muchas gracias por haber elegido nuestro hotel en su viaje a Torreón y por tomar el tiempo en compartir su evaluación. Lamentamos que su estancia no haya sido totalmente positiva, por favor, acepte nuestra más sincera disculpa. Esperamos tener la oportunidad de recuperar su confianza.Sinceramente,Getsemany PompaQA ConsultantMarriott Torreón
Response from Hotel Marriott Torreón on Nov 10, 2023
Estimado Sr. Francisco Muchas gracias por hospedarse en Marriott, Torreón. Lamentamos mucho que su experiencia no haya sido de lo mejor, tomaremos en cuenta sus comentarios revisaremos cada punto con los departamentos involucrados para seguir brindando un servicio excepcional. Esperamos verlo en su próxima visita a la ciudad.
6/10 Okay
Antonio
Traveled with partner, Traveled with family
Aug 14, 2023
Liked: Staff & service
Disliked: Property conditions & facilities
Hotel was probably the gold standard when it was new, unfortunately the rooms are a bit dated. Lobby looks great when you come in, staff is awesome, however we may choose to stay somewhere else during our next trip.
Antonio
Stayed 2 nights in Aug 2023
Response from Hotel Marriott Torreón on Aug 16, 2023
Dear Mr. AntonioThank you for staying at the Marriott, Torreon. We are very sorry that your experience has not been the best, we will share your comments and we will review each point with the departments involved to continue providing exceptional service. We hope to see you on your next visit to the city.
Response from Hotel Marriott Torreón on Aug 4, 2023
Estimado Sr. Francisco Muchas gracias por hospedarse en Marriott Torreón. Nos alegra saber que su estancia fue de 5/5 seguiremos trabajando para brindar un servicio excepcional. Esperamos verlo en su próxima visita a la ciudad.
10/10 Excellent
Rudy
Jul 31, 2023
Liked: Cleanliness, staff & service
Staff was very friendly
Rudy
Stayed 2 nights in Jul 2023
Response from Hotel Marriott Torreon on Aug 4, 2023
Estimado RudyMuchas gracias por hospedarse en Marriott Torreón. Nos alegra saber que su estancia fue de 5/5 seguiremos trabajando para brindar un servicio excepcional. Esperamos verlo en su próxima visita a la ciudad.
Response from Hotel Marriott Torreon on Aug 4, 2023
Estimado Sr. Julio Muchas gracias por hospedarse en Marriott Torreón. Nos alegra saber que su estancia fue de 10/10 seguiremos trabajando para brindar un servicio excepcional. Esperamos verlo en su próxima visita a la ciudad.
Response from Hotel Marriott Torreón on Jun 21, 2023
Estimado Sr. JosephMuchas gracias por hospedarse con nosotros, nos alegra saber que su estadía fue 5/5, aun así seguiremos trabajando para brindar el mejor servicio.Esperamos verlo en su siguiente visita a la ciudad.
8/10 Good
Arturo
Traveled with family
May 3, 2023
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The building was to old and in a regular shape
Arturo
Stayed 1 night in Apr 2023
Response from Hotel Marriott Torreón on May 10, 2023
Dear Mr. ArthurThanks for staying with us, we will take your feedback and share it with the appropriate departments. we hope to see you soon.
Amazing, we loved the hotel and the staff. The breakfast buffet is five star.
Elsa
Stayed 3 nights in Apr 2023
Response from Hotel Marriott torreón on Apr 24, 2023
dear Elsa,Thank you for staying at the Marriott Torreon, we are glad to know that your stay has been, we will continue working to continue providing exceptional service. Your comment will be shared with our associates. We look forward to seeing you on your next visit. regards
Response from Hotel Marriott Torreon on Apr 19, 2023
Estimado Sr. Danielmuchas gracias por hospedarse en Marriott Torreón. Nos alegra saber que su estancia fue de 5/5 seguiremos trabajando para brindar un servicio excepcional. Esperamos verlo en su próxima visita a la ciudad.
10/10 Excellent
Maria C
Mar 29, 2023
Maria C
Stayed 6 nights in Mar 2023
Response from Hotel Marriott Torreon on Apr 19, 2023
Estimado Srta Maria Cmuchas gracias por hospedarse en Marriott Torreón. Nos alegra saber que su estancia fue de 5/5 seguiremos trabajando para brindar un servicio excepcional. Esperamos verlo en su próxima visita a la ciudad.
El hotel es muy viejo, los cuartos horribles, no lo recomiendo para nada.
Alexandru
Response from Hotel Marriott Torreón on Feb 1, 2023
Estimado huésped Alexandru,Lamentamos mucho que su estadía no haya sido de lo mejor, compartiremos sus comentarios con los departamentos correspondientes para así seguir brindando un servicio excepcional. Esperamos verlo en su próxima visita a la ciudad.
Response from Hotel Marriott Torreón on Jan 27, 2023
Estimado Sr. JorgeNos alegra saber que su estancia fue de 5/5 seguiremos trabajando para brindar un servicio excepcional. Esperamos verlo en su próxima visita a la ciudad.
4/10 Poor
christophe
Traveled with family and small children
Jan 1, 2023
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Cold shower one day. And management did not address it. No compensation.
christophe
Response from Hotel Marriott Torreon on Jan 7, 2023
We are sorry that you had a bad experience at Torreon Marriott Hotel, I apologize for the inconvenience and inconvenience caused by it. We will take your comments and implement the appropriate measures.We look forward to seeing you on your next visit to the city.
6/10 Okay
Lee
Dec 26, 2022
Lee
Response from Getsemany Pompa/QA Consultant/Marriott Torreón on Feb 8, 2024
Estimado Lee, Muchas gracias por haberse hospedado en Marriott Torreón y por su evaluación. Lamentamos que su estancia no haya sido positiva, por favor acepte nuestra más sincera disculpa. Esperamos tener la oportunidad de recuperar su confianza.Sinceramente,Getsemany Pompa/QA Consultant/Marriott Torreón
Big party downstairs , very loud ; can’t sleep. At check out room price didn’t match my reservation I had to challenge. My keys for both rooms blocked Twice. This never happened to me before .
Sandra
Response from Hotel Marriott Torreón on Nov 29, 2022
Thank you for staying with us, we are sorry that your stay was not the best, your comments will be shared with the corresponding departments to continue working and providing exceptional service. We look forward to your next stay in the city.
Response from Hotel Marriott Torreon on Jul 15, 2022
Thank you very much for staying at Marriott Torreón. We will take your feedback and we are going to share it with the departments involved to continue providing exceptional service. We hope to see you on your next visit to the city.
We stayed there for 5 and my parents loved it. I included the breakfasts in our package. Food was ok but very unorganized waiters were having a hard time brining the food at our table we had to asked multiple times for it. WGreat place, everyone was very kind and friendly.
Martha
Stayed 4 nights in May 2022
Response from Hotel Marriott Torreon on Jun 10, 2022
First of all, I want to offer you an apology,
Your valuable feedback will help us to improve. Your evaluation
has been shared with the appropiate hotel team.
thank you for been with us.
Sincerely,
Muy limpio y en resepsion excelente trato muy amables
Maricela
Stayed 1 night in May 2022
Response from Hotel Marriott Torreon on May 16, 2022
Estimado huésped,
Muchas gracias por compartir sus comentarios con nosotros, su retroalimentación será compartidos con nuestro personal.
Una vez mas muchas gracias por hospedarse con nosotros!!.
8/10 Good
GABRIEL
May 12, 2022
GABRIEL
Stayed 1 night in May 2022
Response from Getsemany Pompa/QA Consultant/Marriott Torreón on Feb 8, 2024
Estimado Gabriel, Muchas gracias por haber elegido Marriott Torreón y compartir su evaluación. Esperamos tener la oportunidad de darle la bienvenida en el futuro.Sinceramente,Getsemany Pompa, QA Consultant.
10/10 Excellent
Alejandro
Apr 7, 2022
Alejandro
Stayed 1 night in Apr 2022
Response from Getsemany Pompa/QA Consultant/Marriott Torreón on Feb 8, 2024
Estimado huésped, Muchas gracias por su evaluación, nos es grato el saber que tuvo una buena experiencia. Esperamos tener la oportunidad de asistirle en su próximo viaje a la Comarca Lagunera.Sinceramente,Getsemany Pompa, QA Consultant.
Response from Manager Quality / Marriott Torreon on Mar 24, 2022
Dear Rosana,
Thank you for staying with us!
Your comments have been shared with the team. Looking forward to hosting you again.
Sincerely,
Luis Estrada
Quality Manager
Marriott Torreon
Response from Gerente de Calidad / Marriott Torreon on Mar 24, 2022
Estimado Sr. jorge
Gracias por hospedarse en nuestra propiendad. Esperamos tener la oportunidad de atenderlo nuevamente.
Sinceramente,
Luis Estrada
Gerente de Calidad
Marriott Torreon
Hi!! Thank you for staying with us. We will be see you soon. Have a nice day!
8/10 Good
Herman Bergen
Jan 14, 2022
Herman Bergen
Stayed 1 night in Jan 2022
4/10 Poor
Blanca
Traveled with family
Jan 8, 2022
Disliked: Staff & service
Blanca
Stayed 1 night in Jan 2022
Response from Mónica Sánchez on Jan 8, 2022
Muchas gracias por hospedarse en Marriott Torreón y dar su retroalimentación a través de esta encuesta de satisfacción. Dar el nivel más alto de hospitalidad es nuestra prioridad número uno y lamentamos que su experiencia no haya sido positiva, por favor acepte nuestra más sincera disculpa. Esperemos ganar su confianza nuevamente y brindarle una renovada estadía.
Muchas gracias por hospedarse en Marriott Torreón y dar su retroalimentación. Nos alegra saber que su estancia fue de 10 seguiremos trabajando para brindar un servicio excepcional. Esperamos verla en su próxima visita a la ciudad.
Buen día, muchas gracias por hospedarse en Marriott Torreón y dar su retroalimentación a través de esta encuesta de satisfacción. Nos alegra saber que su estancia fue de 10 seguiremos trabajando para brindar un servicio excepcional. Esperamos verlo en su próxima visita a la ciudad.
6/10 Okay
Rose Marie
Traveled with partner
Nov 30, 2021
Liked: Cleanliness, staff & service
Disliked: Amenities
Nothing special
Rose Marie
Stayed 2 nights in Nov 2021
Response from Mónica Sánchez on Nov 30, 2021
Hi!! Thank you for staying with us. We will be see you soon.
This place was top rated.
However the rooms although spacious had no heating. We called management several times and they told us that the heating was not “necessary hence not being turned on by the engineers” they did send a maintenance guy though.
The other thing is that the ceilings in the lobby have old drippings and drywall is missing. Shabby look for a “fancy” hotel.
The other thing is that the hot water took for ever to come out. Ridiculous!
The restaurant service on the other hand is quite spacious, the service is wonderful and the quality of the food in excellent. Not gourmet but above average.
Juan Jose
Stayed 1 night in Nov 2021
Response from Mónica Sánchez on Nov 24, 2021
Thank you for staying at Marriott Torreón and giving your feedback.
Giving the highest level of hospitality is our number one priority and we are sorry that your experience was not positive, please accept our sincerest apologies. We will notify the mentioned details with our teams to improve our facilities and provide a pleasant experience to our guests.
We hope to earn your trust again and provide you with a renewed stay. Have a nice day!
8/10 Good
Cesar
Traveled with family
Nov 9, 2021
Liked: Cleanliness, amenities
Great to be here. Needs a few repairs(main ceiling) but overall was good
Cesar
Stayed 2 nights in Nov 2021
Response from Mónica Sánchez on Nov 9, 2021
Hi!! Thank you for staying with us. We will be see you soon.
Buen día! Muchas gracias por hospedarse en nuestra propiedad. Agradecemos sus comentarios y nos alegra saber que su estancia fue buena seguiremos trabajando para brindar un servicio excepcional. Esperamos verlo en su próxima visita a la ciudad.
Muchas gracias por hospedarse en nuestra propiedad y dar su retroalimentación. Nos alegra saber que su estancia fue de 10 seguiremos trabajando para brindar un servicio excepcional. Esperamos verlo en su próxima visita a la ciudad.
Thank you for staying with us. We share your comments with the departaments involved and we will be see you soon.
10/10 Excellent
Verified traveler
Jul 18, 2021
Verified traveler
Stayed 4 nights in Aug 2019
Response from Mónica Sánchez on Jul 28, 2021
Buen día! muchas gracias por hospedarse en nuestra propiedad, nos alegra que su experiencia con nosotros haya sido excelente. Esperamos verlo en su próxima visita a la ciudad.
The experience was great in general. All employees were very friendly.
Verified traveler
Stayed 2 nights in Jan 2021
Response from Getsemany Pompa/Quality Manager on Feb 5, 2021
Dear guest,
Thank you for staying at the Marriott Torreon Hotel,
we appreciate your valuable feedback. It's a pleasure to know your experience was possitive. We expect to host you again in your next trip.
Sincerely,
Marriott Torreon Hotel
Lobby and ballet parking Service excellent make feel you home
Verified traveler
Stayed 3 nights in Jan 2021
Response from Getsemany Pompa/Quality Manager on Jan 29, 2021
Dear guest,
Thank you for staying at the Marriott Torreon Hotel,
we appreciate your valuable feedback. It's a pleasure
to know you enjoyed your stay. We expect to host you soon in your next trip!
Sincerely,
Marriott Torreon Hotel
Great over all experience. Soft bed/pillows. Staff was great from beginning to end. Definitely will stay again.
NEA
Stayed 1 night in Jan 2021
Response from Getsemany Pompa/Quality Manager on Jan 18, 2021
Dear guest,
Thank you for staying at the Marriott Torreon Hotel, we appreciate your valuable feedback, it is a pleasure to know that you enjoyed your stay. We expect to host you soon.
Sincerely,
Marriott Torreon Hotel
I was impressed that the staff were bilingual, everything was very clean and well maintained as well as comfortable.
Verified traveler
Stayed 1 night in Jan 2021
Response from Getsemany Pompa/Quality Manager on Jan 12, 2021
Dear guest,
Thank you for staying at the Marriott Torreon Hotel,
we appreciate your valuable feedback. It is a truly pleasure to know that your experience fulfilled your expectations. Our best wishes for 2021.
Sincerely,
Marriott Torreon Hotel
Response from Getsemany Pompa/Gerente de Calidad on Jan 5, 2021
Estimado huésped,
Muchas gracias por elegir Marriott Torreón en su más reciente viaje a la ciudad de Torreón, Coahuila. Apreciamos su evaluación y le deseamos un excelente año 2021.
Sinceramente,
Hotel Marriott Torreón
Response from Getsemany Pompa/Gerente de Calidad on Jan 5, 2021
Estimado huésped,
Muchas gracias por haber elegido Marriott Torreón en su más reciente viaje a la Comarca Lagunera, apreciamos su evaluación y esperamos tener la oportunidad de asistirle en su próximo viaje.
Sinceramente,
Hotel Marriott Torreón