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Reviews of Capitol Reef Inn & Cafe

2 out of 5
Capitol Reef Inn & Cafe
360 West Main Street, Torrey, UT

Reviews

7.8

Good

Rating 10 - Excellent. 174 out of 553 reviews" "
Rating 8 - Good. 235 out of 553 reviews" "
Rating 6 - Okay. 94 out of 553 reviews" "
Rating 4 - Poor. 27 out of 553 reviews" "
Rating 2 - Terrible. 23 out of 553 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

Ruth

Stayed 1 night in Sep 2019

2/10 Terrible

John, Cincinnati

Stayed 1 night in Oct 2021

6/10 Okay

James

Liked: Staff & service
Disliked: Amenities
Fly strips in riom. TV not working. AC thermostat inop.
Stayed 1 night in Oct 2021
Response from Dustin on Oct 25, 2021
I'm sorry you have troubles. However both the TV and the AC work in all our rooms. We would have happily helped you get them to work had you brought the issues up with us.

4/10 Poor

Yanna

Disliked: Cleanliness
Stayed 1 night in Oct 2021

10/10 Excellent

King

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are beautiful and the bed was very comfortable.
Stayed 1 night in Oct 2021
Response from Dustin on Oct 22, 2021
Thank you for staying with us.

8/10 Good

Olaf S

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a charming/funky place. The staff is friendly and knowledgeable. But it is a problem that the restaurant is not open every day. Torrey is very isolated, and the dining/food purchase options are limited, so guests depend on the restaurant, which was closed one of the days we stayed there.
Stayed 2 nights in Sep 2021
Response from Dustin on Oct 22, 2021
Thank you for staying with us. We apologize for not being open one of the says you stayed with us.

8/10 Good

Emma

Stayed 1 night in Oct 2021

4/10 Poor

Rudolph

Traveled with family
Disliked: Property conditions & facilities
Nice size rooms, working TV. Beds were poorly made when we walked in. The young man at front desk was nice. But Your Shower WATER PRESSURE was TERRIBLE!!! A little trickle coming out of the shower head was aweful ! Glad I only spent One night there and didn’t spend three nights like we did at the nice Motel6 in Moab Capitol Reef Inn - you Really Need to hire a great plumber and get these Pipes fixed!!! Won’t go back to your hotel until then!
Stayed 1 night in Oct 2021
Response from Dustin on Oct 22, 2021
Thank you for staying with us. All the water pressure in our rooms should work. I will go over the rooms to ensure that it is working in all the rooms.

8/10 Good

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for the price. Enjoyed the hot tub. The towels and shampoo were very nice. Also enjoyed that they had a nice brand of tea instead of the cheap stuff you normally see in hotels.
Stayed 1 night in Oct 2021
Response from Dustin on Oct 18, 2021
Thank you for staying with us. I'm glad you liked the tea.

10/10 Excellent

James

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent old time rustic motel. Wish more were like this.
Stayed 1 night in Oct 2021
Response from Dustin on Oct 18, 2021
Thank you for staying with us.

4/10 Poor

Catherine

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
There were dilapidated trailers on the property with dogs barking. The fellow who was there was pleasant and helpful, but the property needs work
Stayed 1 night in Oct 2021
Response from Dustin on Oct 6, 2021
Thank you for staying with us.

2/10 Terrible

Ryanna

Traveled with partner
Disliked: Cleanliness
Upon walking into our room there were flies everywhere. 1 or 2 flies, ok.. but there were at least 30 flies in our room. when we raised concern we were offered fly tape. We ended up scrambling to find another place to stay at night which was no easy task. We received a refund. It’s terrible because out of all the places we have stayed on our trip. This one was the one we were most excited for. It showed quaint mom and pop vibes. We were so disappointed.
Stayed 1 night in Sep 2021
Response from Dustin on Oct 3, 2021
I apologize for this issue. We have been working tirelessly to fix this issue for future guests.

4/10 Poor

Randy

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was full of flies when we arrived, we were asked if we wanted a fly swatter, ended up with a sticky fly strip. Bathroom floor tile all broken and uneven. Only breakfast available. Electrical outlets so worn the plug kept dropping out. Bathroom door doesn’t close and front door did not seal.
Stayed 1 night in Sep 2021
Response from Dustin on Oct 1, 2021
Thank you for staying with us. I apologize for this issue. We have been actively working to fix this issue for future guests.

6/10 Okay

Debbie

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
It was very quaint but needed repairs. Tv didn't work, shower barely worked, & leak in the bathroom.
Stayed 1 night in Sep 2021
Response from Dustin on Sep 28, 2021
Thank you for staying with us.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2021

8/10 Good

Vickie

Traveled with family
Liked: Cleanliness
This lodging was clean and sufficient for a good night’s rest after day in the national park.
Stayed 1 night in Sep 2021
Response from Dustin on Sep 28, 2021
Thank you for staying with us.

6/10 Okay

Samuel

Liked: Cleanliness
Disliked: Staff & service
Door knob and locks need to be replaced. VERY difficult to open , close, and lock door.
Stayed 1 night in Sep 2021
Response from Dustin on Sep 23, 2021
Thank you for staying with us

4/10 Poor

Glen Russell, Tremonton

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The bed had crumbs and appeared to have been unchanged from prior use. Plumbing antiquated including water on the floor around the toilet and a shower that was incapable of mixing very hot and very cold water - you could get one or the other.
Stayed 1 night in Sep 2021
Response from Dustin on Sep 18, 2021
Thank you for staying with us.

2/10 Terrible

Greg

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Dustin on Sep 18, 2021
Thank you for staying with us.

2/10 Terrible

Margaret

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible, this Inn should not be open
Stayed 1 night in Sep 2021
Response from Dustin on Sep 13, 2021
I'm sorry you feel that way.

10/10 Excellent

Danielle, Clearfield

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very nice stay
Stayed 1 night in Sep 2021
Response from Dustin on Sep 10, 2021
Thanks for staying with us.

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Disappointing
The place is old, our room was ok but towel came with stains. Wooden floor could be noisy if you have little kids. Cafe no longer serves dinner now, and none of the children friendly facilities you see on the photos exist. We understand it's easy to forget updating the info online, but wish we knew this before booking.
Stayed 1 night in Sep 2021
Response from Dustin on Sep 10, 2021
Thank you for staying with us. I'm sorry we weren't able to meet your expectations.

8/10 Good

Michele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Dustin on Sep 10, 2021
Thanks for staying with us.

10/10 Excellent

Danielle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super cute place!
Stayed 1 night in Sep 2021
Response from Dustin on Sep 10, 2021
Thank you for staying with us.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is great little place to stay near Capitol Reef National Park. Super cute and quaint. Rustic feel. Comfortable bed, which is very important to me.
Stayed 1 night in Sep 2021
Response from Dustin on Sep 10, 2021
Thank you for staying with us.

4/10 Poor

Beena

Traveled with family
Liked: Staff & service
Micro size of Shower/toilet, adequate for kids.
Stayed 1 night in Aug 2021
Response from Dustin on Sep 18, 2021
Thank you for staying with us.

10/10 Excellent

Kathy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfy
Decent, clean room. A little outdated, but big and comfy beds. Cafe was closed for the week, but the Mexican restaurant next door was very good.
Stayed 1 night in Aug 2021
Response from Dustin on Aug 28, 2021
Thank you for staying with us.

10/10 Excellent

Yisheng, Germantown

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Self check-in was a breeze following the instructions via message.
Stayed 1 night in Aug 2021
Response from Dustin on Aug 23, 2021
Thank you for staying with us!

4/10 Poor

Verified traveler

Disliked: Cleanliness
The room didn’t look like it had been cleaned. Found hair in the bed and sink.
Stayed 1 night in Aug 2021
Response from Dustin on Aug 23, 2021
Thank you for staying with us.

4/10 Poor

Raymundo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
NO way to stay there again, NEVER!
Our stay was disappointing - room smells bad, towels not clean, carpet dirty, tv connection is poor, you can hear the other room noise. The front desk staff was not friendly. On top of all these issues, still charged RESORT FEE , like a nice and clean hotel.
Stayed 1 night in Jul 2021
Response from Dusty on Aug 7, 2021
What are you sure this is us? We have hardwood floors, and we don't charge any resort fee, just the motel cost.

8/10 Good

TATIANA

Liked: Staff & service, room comfort
The rooms are super cute. My only comment is that the floor was not super clean. The rooms need a doormat inside so we can wipe our feet and avoid making a mess in the room when it's raining.
Stayed 2 nights in Jul 2021
Response from Dustin on Jul 29, 2021
Thank you for staying with us.

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property reminds me of a condemned building. Very sad.
Stayed 2 nights in Jul 2021
Response from Dustin on Jul 29, 2021
Thank you for staying with us.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved all the rocks and beautiful landscaping. We could have used a broom in the room.
Stayed 1 night in Jul 2021
Response from Dustin on Jul 29, 2021
Thank you for staying with us.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
One lamp didn't work and we had to have help with the tv.
Stayed 1 night in Jul 2021
Response from Dustin on Jul 21, 2021
Thanks for staying with us.

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
Great jacuzzi! Property is old but still clean and unique! Unfortunately the cafe is closed and they were still advertising it was open and not much in town so pack a lunch. Gentleman and front desk was very friendly but need to use deodorant, the fowl BO smell all but made me sick my guest had to leave while I finished the check in. All is all not a bad place if ya just need to crash for a night, not long term recommended
Stayed 1 night in Jul 2021
Response from Dustin on Jul 29, 2021
Thanks for staying with us.

4/10 Poor

Verified traveler

Traveled with family
Disliked: Amenities, property conditions & facilities
The room is spacious, but there is a big gap in the door so bugs are free to come in. There are bugs. The bed is very soft. If two people sleep on one bed, one would wake up if the other moves. Also, the price you see is for one person. If you have more than one person, you pay $15 more.
Stayed 1 night in Jul 2021
Response from Dustin on Jul 16, 2021
I apologize about door gap. I will look into that and have it fixed. While I am sorry that you did not know about our extra price per person that is properly listed on both Expedia and our website.

2/10 Terrible

Verified traveler

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2021
Response from Dustin on Jul 29, 2021
Thanks for staying with us.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything but restroom
Stayed 1 night in Jul 2021
Response from Dustin on Jul 21, 2021
Thank you for staying with us.

10/10 Excellent

Verified traveler

Stayed 1 night in Jul 2021
Response from Dustin on Jul 21, 2021
Thank you for staying with us.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2021

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice simple place with good food
This was a nice basic accomodation. The people were all nice, and the food at the cafe was very good. We had dinner and breakfast. Our little dog loved it as well, and $5 for a pet fee is nothing, (though they should add it to their website).
Stayed 1 night in Oct 2020
Response from capitolreefinn on Nov 6, 2020
Thank you so much for your review! We are glad you enjoyed everything!

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from capitolrefinn on Nov 4, 2020
Thank you for your reveiw!

8/10 Good

Christine, Provo, UT

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We've stayed at this hotel a few times now. It's in a great location for visiting Capitol Reef. The restaurant is nice. The rooms are a bit dated but are clean and spacious. All in all it's a great value, especially since the price is reasonable.
Stayed 1 night in Oct 2020
Response from capitolreefinn on Oct 28, 2020
Thank you for your review. We are pleased to know that you had a great stay.

4/10 Poor

Verified traveler

Stayed 1 night in Oct 2020
Response from capitolreefinn on Oct 27, 2020
Thank you for your review. If there is anything we can do to improve, please let us know.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great old time cabin in wonderful shape. Staff was very accommodating! No downside for an Inn close to Capitol Reef!
Stayed 1 night in Oct 2020
Response from capitolreefinn on Oct 25, 2020
We are glad you enjoyed your stay with us. Thank you for your review.

10/10 Excellent

Carolyn, West Valley City, Utah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Based on the pictures, I was a little apprehensive of this place, but it was actually very charming. Our room was cute and comfortable. Yes, it is old and in no way modern, but that added to it's charm. My only complaint was there was no hairdryer. Other than that we loved our stay and would stay here again. The cafe was yummy as well. If you go for breakfast get the huevos rancheros. Delicious!
Stayed 1 night in Oct 2020
Response from capitolreefinn on Oct 25, 2020
Thank you for staying with us. We are glad you enjoyed your stay. We do offer hairdryers upon request.

6/10 Okay

Thomas

Stayed 1 night in Oct 2020
Response from capitolreefinn on Oct 25, 2020
Thank you for your review.

6/10 Okay

Barbara

Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 1 night in Oct 2020
Response from capitolreefinn on Oct 25, 2020
Thank you for reviewing us.

8/10 Good

Verified traveler

Stayed 2 nights in Oct 2020
Response from capitolreefinn on Oct 14, 2020
Thank you for your review!