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Reviews of Campanile Toulouse Ouest - Purpan

3 out of 5
Campanile Toulouse Ouest - Purpan
Espace Pierre Gaubert, 33 Route De Bayonne, Toulouse, Haute-Garonne

Reviews

8.6

Excellent

Rating 10 - Excellent. 364 out of 894 reviews" "
Rating 8 - Good. 408 out of 894 reviews" "
Rating 6 - Okay. 93 out of 894 reviews" "
Rating 4 - Poor. 20 out of 894 reviews" "
Rating 2 - Terrible. 9 out of 894 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Gabriel

Traveled with partner
Liked: Cleanliness, staff & service
It was OK for 2 nights but no more than this!
Stayed 2 nights in Sep 2023

10/10 Excellent

Socorro

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location close to airport. Very friendly staff
Stayed 1 night in Sep 2023

8/10 Good

Georgiana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

Connie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ok
Stayed 1 night in Aug 2023
Response from Nicolas, Adjoint de direction on Oct 14, 2023
Madame, Monsieur,Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer, Madame, Monsieur, nos salutations distinguées.

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great location very close to motorway. Easy enough access to old town.
Stayed 2 nights in Jun 2023
Response from Agnès A on Jul 12, 2023
We are pleased with your feedback after staying at our hotel. We will share your comments with our team. Waiting for your next stay. Kind regards Agnès A. Assistant director

10/10 Excellent

Dylan

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and helpful
Stayed 1 night in Jun 2023
Response from Agnès A on Jul 12, 2023
Bonjour Monsieur,Je suis ravie de votre retour après votre séjour chez nous. Nous avons répondu à vos attentes et je vais transmettre cela à toute mon équipe,Espérant vous recevoir à nouveau,Cordialement,

10/10 Excellent

Graham

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good value
Stayed 4 nights in May 2023
Response from Nicolas on May 29, 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Good

Michael

Traveled with group
Liked: Cleanliness, staff & service
Cheap but not in a residential area.
Stayed 4 nights in May 2023
Response from Nicolas on May 29, 2023
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

10/10 Excellent

Christopher

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful and kind.
Stayed 1 night in Mar 2023
Response from Maelys on Mar 25, 2023
Hello, Thanks for taking the time to leave us this comment ! We are glad you appreciated your stay and we are looking forward to welcoming you again ! Kind regards, Maelys

10/10 Excellent

Sarah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were excellent. They were friendly, knowledgeable and went above and beyond to help us have a good day. The location is great with a shopping centre nearby, the airport and also many food options. I wouls definitely stay here again
Response from Nicolas on Dec 11, 2022
We are pleased with your feedback after staying at our hotel. We will share your comments with our team. Waiting for your next stay. Kind regards

10/10 Excellent

danni

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay
Very comfort stay - room are very warm - perfect for a the winter weather. Room is very clean and pleasant Quiet too despite near the airport
Stayed 3 nights in Nov 2022
Response from Nicolas on Dec 1, 2022
We are pleased with your feedback after staying at our hotel. We will share your comments with our team. Waiting for your next stay. Kind regards

10/10 Excellent

Arjuna

Stayed 1 night in Oct 2022
Response from Murielle, adjointe de direction on Nov 20, 2022
Cher client,Merci pour ce commentaire si positif ! :)Nous espérons vous recevoir lors de votre prochain voyage à Toulouse,Bien cordialement,

4/10 Poor

Janet

Traveled with group
Liked: Staff & service
Disliked: Property conditions & facilities
I was looking for a hotel in close proximity to the airport. This hotel is that however it is in an area that is removed from Anything around except a shopping plaza across the street. This hotel was not a good fit for me. I checked out right away and found something elsewhere where I felt more comfortable
Stayed 2 nights in Sep 2022
Response from Nicolas on Oct 1, 2022
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

8/10 Good

Amine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Agnès A. on Dec 22, 2021
Bonjour, Merci beaucoup pour cette gentille note ! Nous avons mis tout en œuvre pour que vous gardiez un excellent souvenir lors de votre passage sur Toulouse. Espérant vous revoir, Cordialement,

6/10 Okay

Elie

Business traveler
Liked: Cleanliness, staff & service
Stayed 2 nights in May 2021
Response from Marie-Anne on Dec 23, 2021
Cher client, Je vous remercie d'avoir pris le temps de nous noter car tous les avis de nos clients nous permettent d'évaluer nos services et notre qualité. Espérant vous revoir. Cordialement

10/10 Excellent

Elsa

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Good! The pity is that the restaurant room is not opened but it is due to covid restrictions.
Stayed 2 nights in Apr 2021
Response from Maelys on Apr 13, 2021
Dear guest, Thanks for that lovely comment ! We look forward to welcoming you again soon. Best regards, Maelys

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Everything was very good and the reception staff were excellent.
Stayed 1 night in Jan 2020
Response from Agnès A on Jan 15, 2020
We are pleased with your feedback after staying at our hotel. We will share your comments with our team. Waiting for your next stay. Kind regards Agnès A. Assistant director

8/10 Good

Lamia K

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Agnès A. on Jan 15, 2020
Chère cliente,merci d'avoir pris le temps de nous évaluer suite à votre passage dans notre établissement,Cordialement, Agnès A.

8/10 Good

Vasile

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Marie-Anne on Feb 23, 2022
Cher client, Je vous remercie d'avoir pris le temps de nous écrire après votre séjour dans notre établissement. Je vais partager vos commentaires et compliments avec toute mon équipe qui est très sensible aux retours de nos clients et qui met tout en œuvre tous les jours pour répondre à vos attentes autant en termes d'accueil que de qualité de service. Nous espérons vous recevoir à nouveau, Cordialement, José A. Directeur.

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A really good experience of a Campanile.....met by a very personable man on duty.....check in good and quick....room as expected, functional...very clean.....good restaurant in house.....does what it says on the tin.
Stayed 1 night in Aug 2019
Response from Marie-Anne on Feb 23, 2022
Cher client, Je vous remercie d'avoir pris le temps de nous écrire après votre séjour dans notre établissement. Je vais partager vos commentaires et compliments avec toute mon équipe qui est très sensible aux retours de nos clients et qui met tout en œuvre tous les jours pour répondre à vos attentes autant en termes d'accueil que de qualité de service. Nous espérons vous recevoir à nouveau, Cordialement, José A. Directeur.

10/10 Excellent

Mustapha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great choise
Good choise because I had to take Route de Bayonne later. So I left the car and take the bus and metro to visit Toulouse without any problem.
Stayed 1 night in Jul 2019
Response from Marie-Anne on Feb 23, 2022
Cher client, Je vous remercie d'avoir pris le temps de nous écrire après votre séjour dans notre établissement. Je vais partager vos commentaires et compliments avec toute mon équipe qui est très sensible aux retours de nos clients et qui met tout en œuvre tous les jours pour répondre à vos attentes autant en termes d'accueil que de qualité de service. Nous espérons vous recevoir à nouveau, Cordialement, José A. Directeur.

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from Agnès A. on May 3, 2019
Cher client ,merci d'avoir pris le temps de nous évaluer suite à votre passage dans notre établissement,Cordialement, Agnès A. 

10/10 Excellent

Verified traveler

Liked: Cleanliness, room comfort
All was perfect except the sink lever for HOT and COLD was broken.
Stayed 1 night in Jan 2019
Response from Agnès A on Jan 29, 2019
Dear Customer, Thank you for writing to us after your visit to our hotel, all the comments and ratings given allow us to challenge ourselves and progress. We hope to see you again, Regards, Agnès A. Assistant Director.

10/10 Excellent

Verified traveler

Stayed 1 night in Jan 2019
Response from Agnès A on Jan 31, 2019
Merci beaucoup pour votre note suite à votre séjour,nous sommes ravis que votre séjour se soit bien passé et que vous en gardiez un excellent souvenir.Cordialement,Agnès A. Directrice adjointe.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2018
Response from AGNES on Jan 11, 2019
Cher client, Je vous remercie pour votre annotation . Espérant vous revoir, Agnès A. Directrice adj.

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Room comfort
Nice, very good restaurant and service the breakfast was very good
Stayed 2 nights in Nov 2018
Response from AGNES on Jan 9, 2019
We are pleased with your feedback after staying at our hotel. We will share your comments with our team. Waiting for your next stay. Kind regards Agnès A. Assistant director

6/10 Okay

John

Liked: Cleanliness, staff & service
Disliked: Room comfort
Too expensive and poor sleep.
The Hotel was too expensive for the comfort that was on offer, namely the bed was too small (I am a thin person and nearly fell out of the bed). I had a poor sleep. Local transport to the airport was not so good, the Metro was supposedly 10min walk but I did not want to take a chance on using this at )6:00 in the morning. A Taxi was the only reliable transport. On the positive side, the staff were good and very friendly.
Stayed 1 night in Oct 2018

8/10 Good

Kevin, UK

Liked: Cleanliness, staff & service, property conditions & facilities
Ideal for airport.
Hotel fine staff helpful bar prices very expensive.
Stayed 2 nights in Sep 2018
Response from Marie-Anne on Feb 23, 2022
Cher client, Je vous remercie d'avoir pris le temps de nous écrire après votre séjour dans notre établissement. Je vais partager vos commentaires et compliments avec toute mon équipe qui est très sensible aux retours de nos clients et qui met tout en œuvre tous les jours pour répondre à vos attentes autant en termes d'accueil que de qualité de service. Nous espérons vous recevoir à nouveau, Cordialement, José A. Directeur.

10/10 Excellent

Jonathan

Highly recommended for early morning flight.
Very cozy and spacious room. Very well located near the airport for early morning flight. Room was clean and hotel restaurant was nice.
Stayed 1 night in Aug 2018

8/10 Good

SUSAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First time visit to Toulouse.
Hotel very convenient for town and close to airport. Staff really welcoming and efficient. Room excellent value. Would recommend and come ago. Varied food on menu. Quality very good.
Stayed 1 night in Jun 2018
Response from Marie-Anne on Feb 23, 2022
Cher client, Je vous remercie d'avoir pris le temps de nous écrire après votre séjour dans notre établissement. Je vais partager vos commentaires et compliments avec toute mon équipe qui est très sensible aux retours de nos clients et qui met tout en œuvre tous les jours pour répondre à vos attentes autant en termes d'accueil que de qualité de service. Nous espérons vous recevoir à nouveau, Cordialement, José A. Directeur.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Handy for airport with a good restaurant
Good location for an early start at the airport and a very good buffet meal as well. Close to a filling station (if you need to fill your car before returning to the hire centre) a shopping mall (short walk) and a macdonalds if you only need a snack!
Stayed 1 night in May 2018

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff and location
Great staff, located near shops and close to the airport.
Stayed 1 night in May 2018

10/10 Excellent

Sheila , West aust

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An inexpensive hotel,Staff excellent,efficient &helpful. Room small,adequate & clean .
Stayed 1 night in May 2018
Response from Marie-Anne on Feb 23, 2022
Cher client, Je vous remercie d'avoir pris le temps de nous écrire après votre séjour dans notre établissement. Je vais partager vos commentaires et compliments avec toute mon équipe qui est très sensible aux retours de nos clients et qui met tout en œuvre tous les jours pour répondre à vos attentes autant en termes d'accueil que de qualité de service. Nous espérons vous recevoir à nouveau, Cordialement, José A. Directeur.

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just an overnight stay before a morning flight
A nice and convenient (near the airport) place to stay. Staff members were both cheerful and helpful. Very good Continental breakfast and dining area. Parking space is limited, so if driving try not to arrive in the evening.
Stayed 1 night in Feb 2018
Response from Agnès A. Directrice Adj. on Mar 20, 2018
Dear Customer, We thank you for your satisfaction with your stay. I will share your feedback with our entire team. The opinion of our customers is an aspect to which we give a lot of importance. Best Regards

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Not possible to lower room temperature a bit...
Response from Agnès A. Directrice Adj. on Apr 3, 2018
We are pleased with your feedback after staying at our hotel. We will share your comments with our team. Waiting for your next stay. Kind regards Agnès A. Assistant director

8/10 Good

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hospital stay over
Absolutely fine
Stayed 1 night in Jan 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Original price ridiculous
The information about the price of the room before discount is a total exaggeration and ridiculous but the price paid was normal and acceptable
Stayed 1 night in Jan 2018

10/10 Excellent

Drew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fab hotel!
Driving from the uk to spain, we managed to get to Toulouse but started to get tired etc so straight to hotels.com and booked this. Fab price, great staff and lovely room!
Stayed 1 night in Jul 2017

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and comfortable hotel
Great hotel, great price, great restaurant

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Frank, Palm Springs, CA

Liked: Cleanliness, staff & service, property conditions & facilities
Close to airport
This is a basic airport hotel: small room, clean, adequate breakfast buffet and friendly and helpful staff.

10/10 Excellent

James, Bromsgrove

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Really good value stay and excellent clean rooms, which are a higher standard than expected

10/10 Excellent

montalivet, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Campanile Toulouse
Good value, clean hotel

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Hotel was great for the one night we were there, apart from the size of the single beds, which were too narrow. Everything else was great. Location to the Zenith Arena was ideal.

10/10 Excellent

Verified traveler

Liked: Staff & service, room comfort
Excellent customer service
Very accommodating and good customer service. Breakfast is not included but it is definitely worth getting the breakfast voucher. Not the best location for tourist purposes but very close to the airport. I would highly recommend this hotel!

8/10 Good

Carol A, Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient to airport
Convenient location close to airport. All personnel were courteous and helpful

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

richard, sussex u.k.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A convenient stop en route to Spain via Andorra
Hotel was fine and very comfortable. Breakfast was adequate. The evening meal was atrocious.

2/10 Terrible

Yuliya , USA

Disliked: Property conditions & facilities, room comfort
Far from Airport
Misleadingly labeled to be convenient to the airport. There is no easy way to get to the hotel other than a taxi which costs more than the hotel room itself. Approximately Euro 50 for 5 minute round trip. The hotel has no shuttle. Save the money and stay downtown, then take a bus from train station all the way to the airport.