Ratings based on 64 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
95% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Coventry

Excellent Hotel would definitely stay there again.

Posted Sep 16, 2014
Pros: The really, really comfortable beds.
Cons: Nothing.
Location: The mini train from the other side of the square takes you around Toulouse which is a great way to get your bearings. Easy access to the metro.
Excellent location in the centre of Toulouse. Helpful and friendly staff. Good choice of food at breakfast. Really, really comfortable beds.
5 out of 5
Recommended
for Everyone
by A verified traveler from North Yorkshire

Brilliant

Posted Sep 8, 2014
Pros: Everything
Cons: Nothing
Location: Close to main square, shops and river.
Lovely hotel and spacious rooms right on the main square.
Comment from Hotel Management
Sep 18, 2014 by Guest relation, Hotel Management
Dear Bea, We thank you for your comments. We hope to have the pleasure to welcome you back on your next visit in Toulouse
3 out of 5
Recommended
for Everyone
by A verified traveler from edinburgh

Very central

Posted Aug 31, 2014
Cons: Make it non smoking
Glad we did not have a car as the hotel is approached by a network of very narrow streets and is also in a controlled zone. We were given a smoking room but quickly changed on request. Tourist information desk could not tell us why there were 100 plus horses and riders on town!
Comment from Hotel Management
Sep 5, 2014 by Guest relation, Hotel Management
Dear traveler, We thank you for your comment. We are sorry for the mistake we did in giving you a smoking room and hope you still enjoyed the rest of your stay. Regarding the unexpected event on the Capitole square, please, be sure our Guest Relation team checked on the internet and called the Tourist Office to get information about it. Unfortunately, nobody could tell them what it was about, and they finally deduced it was related to the horse fair taking place from August 29th to 31st, 5 miles away from the square. Please accept our apologies for this failing.
5 out of 5
Recommended
for Everyone
by A verified traveler from Dublin

Right in the centre of Toulouse!

Posted Aug 26, 2014
Had a great week long stay in the Crowne Plaza Toulouse. The hotel is really central and close to a great range of shops, restaurants, bars and the Metro. The staff were really friendly and extremely welcoming - they always met you with a smile and a nice hello. On check in they spoke perfect English which was good for someone like me with broken French! We found Toulouse to be quite small as a city which was really nice. Everything was close by and within walking distance. The Metro was also very handy if you needed it and quite reasonable. We visited Carcassonne which was beautiful and only 45mins away on the train - a must if you are staying in the area for a few days.
Comment from Hotel Management
Sep 4, 2014 by Guest relation, Hotel Management
Dear Joe, Thank you for your feedback. We are happy you had such a good experience with us. Do not hesitate to contact us in case you would like to book another stay, we will be pleased to help you !
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location- for walking...

Posted Aug 10, 2014
Pros: Great central location near shopping and food.
Location: Avoid the square and hit the side streets. Lots of great deserts and food places at better prices.
Good place to stay and reasonable prices. The only issue is getting to the property. It requires a bit of planning and knowhow in order to get past the security. Note this before driving to the property. It is in a secure section of the city and is full of one-ways and confusing paths. Once you are there you will be ok and it is a good place to stay in the city. It is the first visit that is difficult. I am sure taxis understand the process better than we did since we had never been in the city before. I'll know what to do next time.
Comment from Hotel Management
Aug 15, 2014 by Guest relation, Hotel Management
Dear Guest, We are glad you enjoyed your stay at the Crowne Plaza Toulouse. We are sorry for the difficulties you encountered while driving to our hotel. Our whole staff hopes to welcome you back again soon.
4 out of 5
Recommended
for Families
by A verified traveler from Taunton, Somerset

Central location

Posted Jul 14, 2014
Pros: Facilities and location were great
Cons: Bed sizes
Location: Place Du Capital, shops, restaurants and cafes
Booked a room suitable for 4, however, the 2 double beds were too small for my wife and 2 teenage children which meant we had to book an extra room. The beds would have been alright for young children but for 2 teenagers they were too small to ask them to share a bed. The facilities, staff and breakfast were great. A word of caution, the hotel is right in the heart of the pedestrianised area and necessitated us parking some distance away and walking and getting directions from staff after our satnav went into meltdown
Comment from Hotel Management
Jul 19, 2014 by Guest relation, Hotel Management
Dear Hector, We appreciate very much you taking the time to give your feedback. We are sorry you were not fully satisfied with your room. We hope you enjoyed the rest your stay. However we are glad our staff managed to assist you, and we will make sure to pass your comment onto them. We hope to welcome you again during your next trip to Toulouse.
5 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Good location and facilities, great staff!

Posted Jul 7, 2014
Modern, clean, centrally located hotel within walking distance of all key attractions in Toulouse. Great staff who could not have been more pleasant or more helpful. Will definitely use this hotel on my next visit to this lovely city!
Comment from Hotel Management
Jul 19, 2014 by Guest relation, Hotel Management
Dear Robin, Thank you very much for your feedback. We are glad you appreciated the hotel’s location, along with the courtesy of our staff. Please, do not hesitate to contact us to book your next stay in Toulouse. We will be happy to assist you.
4 out of 5
Recommended
for Everyone
by colin from surrey. uk

Ideally situated

Posted Jun 29, 2014
Pros: Liked it's very central position with lots of things happening around it
Cons: The lady receptionists attitude - not as polite as she should have been to a paying guest
Location: Location excellent , near metro, city tours, art festival, lots of restaurants, shopping etc
Very enjoyable, no hotel parking but underground car park in place du capitols. Express breakfast very good for price. Dinner excellent but pricey. Hired car but rather hairy to reach hotel with one way streets and no entry to certain streets but enjoyed toulouse, carcassanne and albi immensley. Would return to hotel another time
Comment from Hotel Management
Jul 3, 2014 by Guest relation, Hotel Management
Dear Colin, Thank you for taking the time to give us the feedback of your stay. We are sorry you were disappointed by you experience at the Front Desk. We would like to assure you that your comments have been taken into consideration. We are glad you enjoyed our hotel location as well as Toulouse and its surroundings. We are looking forward to welcoming you during your next stay in Toulouse
5 out of 5
Recommended
for Everyone
by Anne from England

Central location

Posted Jun 24, 2014
Pros: Location and comfort
Cons: Milk and not cream in rooms
Location: Within walking distance of all places and things to see
Staff friendly, helpful and well fluent in English. Even though music festival weekend we were not disturbed by noise. Highly recommend this hotel.
Comment from Hotel Management
Jun 29, 2014 by Guest relation, Hotel Management
Dear Anne, We thank you for your comments and we hope to have the pleasure to welcoming you soon
2 out of 5
Recommended
by Rick from Moscow

Impossible to find with Rental car and GPS

Posted Jun 17, 2014 on Hotels.com
approximately 2 hours wasted trying to get through the road barriers and enter the Square where the hotel is located. Use a Taxi if staying at this hotel.
Comment from Hotel Management
Aug 30, 2014 by Guest, Hotel Management
Dear Rick, We thank you for our comments. The cityhall will improuve soon the directions in the city and more particularly for hotels. However we hope to have the pleasure to welcoming you again.