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Reviews of Hotel de Bordeaux

2 out of 5
Hotel de Bordeaux
4 Boulevard Bonrepos, Toulouse, Haute-Garonne

Reviews

8.2

Very Good

Rating 10 - Excellent. 87 out of 247 reviews" "
Rating 8 - Good. 108 out of 247 reviews" "
Rating 6 - Okay. 30 out of 247 reviews" "
Rating 4 - Poor. 16 out of 247 reviews" "
Rating 2 - Terrible. 6 out of 247 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Eleasia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and welcoming. Breakfast was basic but plentiful.
Stayed 2 nights in Apr 2024
Response from Simone on Apr 17, 2024
Good morning,We thank you for taking the time to give us your opinion which is valuable to us.Indeed, we do everything we can to ensure that our customers have a pleasant stay and we are delighted to read that this was the case for you.We look forward to welcoming you again!Best regardsSimoneLA RECEPTION

10/10 Excellent

Marianne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay in this hotel, convenient to both train station and airport as well as centre of town. Staff super friendly, nice room and bathroom and lovely breakie for 9.5 euros . Would recommend
Stayed 1 night in Jan 2024
Response from Maryline on Jan 8, 2024
Madam,We are delighted to read your satisfaction following your stay at our hotel and would be delighted to welcome you again during your next stay in Toulouse.Sincerely,

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities
Parking was indicated on website, one spot for a Smart car (bad), no up front loading zone , parking lot main train station, travel light if not you have to drag your suitcases a long way
Stayed 1 night in Dec 2023
Response from Maryline on Dec 26, 2023
Hello,We thank you for your feedback regarding your stay at our hotel.Indeed, we have a few parking spaces located in a building behind our hotel that we rent at 15 per day, only for small cars because access is narrow. We therefore advised you for your large car the Effia car park of the Matabiau station which is 5 minutes walk from our hotel.Hoping to have the pleasure of welcoming you again during a prochaon stay again, we wish you a great holiday.Sincerely,

8/10 Good

Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent spot if you need to be right next to Toulouse Matabiau station for an early or late train connection
Stayed 1 night in Dec 2023
Response from Maryline on Dec 26, 2023
Dear Guest,Thank you for taking the time to write a review about your stay with us and we are delighted to read that you enjoyed your stay with us.We wish you a happy new year.Sincerely,

10/10 Excellent

Linda

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Concierge Allessandre very helpful and gave me directions for traveling by Metro to the museum I wanted to see.
Stayed 2 nights in Oct 2023
Response from Maryline on Oct 30, 2023
Dear Madam,Thank you for your review and we are delighted to read that you enjoyed your stay with us.We would be delighted to welcome you again during a future stay in Toulouse.Sincerely,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10/10
Staff were incresibly friendly, good location, cute, quiet and clean rooms!
Stayed 1 night in Oct 2023
Response from Maryline on Oct 26, 2023
Madam,Thank you for taking the time to share your experience with us.We are delighted to read your complete satisfaction and it is with great pleasure that we will welcome you again during a future stay in Toulouse.Sincerely,

10/10 Excellent

Gabriela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lugar cómodo, buenas instalaciones además, muy limpio. La recepcionista fue muy amable y nos ayudó con información acerca de la ciudad. También, cuidaron nuestras maletas ya que llegamos antes de la hora del check in. Recomiendo el hotel.
Stayed 1 night in Oct 2023
Response from Maryline on Oct 16, 2023
Querida Cliente:Gracias por tomarse el tiempo para dejarnos una opinión después de su estancia en nuestro hotel. Todo el equipo se preocupa por garantizar la comodidad y el bienestar de nuestros clientes y su comentario es la mejor de nuestras recompensas.Nos encantaría darle la bienvenida de nuevo en una próxima estancia en Toulouse.Cordialmente

8/10 Good

Eva

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is fine. They just need to stop using the cleaning agent they are using. They need to upgrade room no. 307. The front desk personal were great and very helpful especially Maryline and Cassandra.
Stayed 2 nights in Sep 2023
Response from Maryline on Oct 2, 2023
Madam,Madame,Thank you for taking the time to share your experience with us. Feedback from our customers is important to us because it allows us to improve every day. We are happy to read that you enjoyed your stay as a whole and it is with pleasure that we will welcome you again during a future stay in Toulouse.Sincerely,Maryline,The Reception

10/10 Excellent

Sharon

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff super friendly and always very helpful. Excellent location to train station. Loved the AC in the room as we took many walks and it was super hot
Stayed 2 nights in Sep 2023
Response from Maryline on Sep 28, 2023
Dear Guests,We thank you very much for your excellent feedback regarding your stay at our hotel and are delighted to read of your complete satisfaction.We look forward to welcoming you again during your next stay in Toulouse.Sincerely,The reception

10/10 Excellent

Robert

Stayed 2 nights in Sep 2023
Response from Maryline on Sep 27, 2023
Bonsoir Monsieur,Nous vous sommes ravis de constater d'après la note que vous avez attribuée à votre séjour que vous en avez été très satisfait.Nous serions ravis de vous accueillir à nouveau lors d'un prochain séjour à Toulouse.Bien Cordialement,

8/10 Good

Ross, Mountain View

Liked: Cleanliness, staff & service, property conditions & facilities
A nice, clean hotel, perfectly located (right next to the airport shuttle stop, and close to the main train and subway station). (The WiFi Internet was a little slow, by 2023 standards, however.)
Stayed 3 nights in Sep 2023
Response from Maryline on Sep 18, 2023
Hello,Thank you for taking the time to share your experience at our hotel.We would be delighted to welcome you again during a future stay in Toulouse.Sincerely,

10/10 Excellent

Ariel

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Maryline on May 25, 2023
Bonjour,Nous vous remercions pour votre très bonne note suite à votre séjour passé au sein de notre hôtel.Nous sommes ravis que vous ayez été entièrement satisfait de votre séjour et espérons avoir le plaisir de vous accueillir à nouveau.Bien Cordialement,

8/10 Good

Kassandra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The woman at the front desk was really nice, she even helped me practice counting in French :) The rooms were one of the biggest I've stayed in in France. The building was secure as you had to be let in by front staff late at night.. A close walk to all shops, restaurants and transit. I also love how eco-friendly they are! The room did have a bad smell coming from the bathroom and the toilet finally broke in the middle of the night, leaking water that I stepped on. The building is old though and we probably should have said something from the beginning. Besides that, really comfy rooms.
Response from Maryline on May 1, 2023
Hello,Thank you for taking the time to share your feelings about your stay at our hotel. We are delighted to read that with the exception of the toilet problem (please forgive us for this), you were completely satisfied with the rest of your stay.We would be delighted to welcome you again during your next stay in Toulouse.Sincerely,

8/10 Good

Mary

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2023
Response from Maryline on May 1, 2023
Bonjour,Nous sommes ravis de contaster d'après la note que vous avez attribuée à votre séjour, que celui-ci vous ait satisfait.Nous serions ravis de vous accueillir à nouveau lors d'un prochain séjour à Toulouse.Cordialement,

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Alessandra on Apr 16, 2023
Good morning,Thank you so much for taking the time to share your experience with us. We are pleased to hear that you enjoyed your stay at our hotel.Thank you again for your kind feedback and we look forward to welcoming you back soon!!!CordiallyAlessandraThe Reception

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness
Disliked: Room comfort
A few days in Toulouse
This hotel is great for an overnight stay if you are leaving from the major train station. My error was reading the reviews and not looking at the amenities the hotel offered. That was my error. For a basic hotel it is good. The front desk staff were good and some were great. I missed having things like a kettle or coffee maker. There was a 'maid services' but towels were changed only sporadically, and the bed was not made in the three day visit. The room size id adequate. This hotel is clean, convenient to rail station and only 15 minutes' walk to the center of town. The immediate surrounding area on one side is a bit dodgy but is easily avoided. I never felt unsafe. All in all, it has some real pluses if you are looking for basic accommodation.
Stayed 3 nights in Mar 2023
Response from Maryline on Mar 25, 2023
Dear Guest,It is with the utmost attention that we have read your opinion regarding your stay at our hotel.The opinions of our guests are important to us because they allow us to improve every day.You tell us that your towels were not changing every day. Had you left them on the ground or were they hung. In an ecological wish, they are not removed if they are hung, when customers feel it is not necessary to change them every day.As for your bed, it should have been done every day. Had you left clothes or other belongings on your bed? Because in this case, the maids have no right to touch your clothes.We do not have a kettle in our rooms but you can come at any time to take hot water to the machine at the Reception. We have a bar service open until 11pm.We are delighted to read your satisfaction about our location and the welcome of our staff.We welcome you again with pleasure during a next stay in Toulouse.Sincerely,Maryline,The Reception

8/10 Good

Cecilia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was great, front desk personnel were very friendly. Gave us a map and accommodating during our stay.
Stayed 2 nights in Feb 2023
Response from Maryline on Feb 28, 2023
Good morning,Thank you for your kind comments.We are delighted to read that you were satisfied with your stay at our hotel and it is with great pleasure that we welcome you again during a stay in Toulouse.Sincerely,

8/10 Good

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Return visit
Return travellers to this hotel. Excellent friendly front staff. Ideal position for early train or metro to airport. An easy walk to many very good restaurants and bars.
Stayed 1 night in Nov 2022
Response from Maryline on Dec 6, 2022
We thank you for your feedback and are delighted to read that all of our services met your expectations.We look forward to welcoming you again.Sincerely,

10/10 Excellent

Oscar

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I like it that it is just across the Toulouse Matabiau train station n the city center.
Stayed 1 night in Oct 2022
Response from Maryline on Oct 24, 2022
Dear Sir,Tha,k you for you message.We hope to see you a other time.Best Regards

8/10 Good

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good value hotel walkable to the main tourist areas and many various restaurants (try the Smoky Bar). Staff were friendly and helpful, put up with my awful French and kindly spoke in English when necessary. The room was compact but clean and comfortable. Breakfast is bread, croissant, honey, jam, juice, coffee or tea. The garage is on a street nearby and was fine for our midsize estate car although would be a challenge to get a large, long or 4x4 vehicle down there.
Stayed 2 nights in May 2022
Response from Maryline on Jun 13, 2022
Dear Guest, Thank you for taking the time to leave us an opinion on your stay at our hotel. We are delighted that this one has met your expectations and hope to welcome you again during a future stay in Toulouse. Sincerely, Maryline, The Reception

10/10 Excellent

Sue

Stayed 1 night in Apr 2022
Response from Maryline on May 10, 2022
Chère Cliente, D'après la note que vous nous avez attribuée, vous avez été entièrement satisfaite de votre séjour et nous en sommes ravis. C'est avec plaisir que nous vous accueillerons à nouveau lors d'un prochain séjour sur Toulouse. Bien Cordialement,

10/10 Excellent

Maria Cristeta

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2022
Response from Maryline on Apr 14, 2022
Chère Cliente, Merci infiniment pour la note attribuée à votre séjour! Nous sommes ravis que votre séjour au sein de notre hôtel vous ait apporté entière satisfaction. Nous espérons avoir le plaisir de vous accueillir à nouveau prochainement. Bien Cordialement,

10/10 Excellent

Ruth

Stayed 1 night in Mar 2022
Response from Maryline on Mar 22, 2022
Bonjour, Nous vous remercions infiniment pour la note attribuée à votre séjour et sommes ravis que celui-ci ait entièrement répondu à vos attentes. Au plaisir de vous accueillir à nouveau! Bien Cordialement, La Réception

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good night
Lovely clean room. Very comfortable bed. Breakfast was sufficient to start the day in a bright airy room near reception. Would stay again.
Stayed 1 night in Feb 2022
Response from la Réception on Feb 8, 2022
All the team of the Hotel de Bordeaux thank you for your comment, we are very sensitive. Hoping to have the pleasure of receiving you again... cordially

10/10 Excellent

Ruth

Liked: Property conditions & facilities, room comfort
Overnight stop
Overnight stay while travelling. Reception very helpful for restaurants etc and welcoming.
Stayed 1 night in Jan 2022
Response from Maryline on Feb 1, 2022
Hello, We very much appreciated yours comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback. We hope to have the pleasure to welcome you again. Best Regards Maryline, Reception Desk

8/10 Good

Rufina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Maryline on Dec 28, 2021
Bonjour, Nous vous remercions pour la note attribuée à votre séjour et sommes ravis de constater que votre séjour passé au sein de notre établissement vous ait satisfait. Au plaisir de vous accueillir à nouveau! Cordialement

10/10 Excellent

Gloria

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel for my needs (Sleep n Shower)
Three minute walk from Toulouse Matabiau train station and a minute walk from bus stop (including airport shuttle bus). Walking distance to town center, restaurants, etc. Clean room, no aircon but we opened the window and we had a good breeze. Better than aircon during pandemic. Friendly reception. Only downside - no coffee maker in the room. I like Blagnac Airport more than Paris so i would book again at Hotel de Bordeaux next time we go to Toulouse and neighboring towns.
Stayed 1 night in Sep 2021
Response from Maryline on Sep 9, 2021
Dear Guest, We thank you for your comment and are delighted to read that all of our services have met your expectations. We inform you that all our rooms are equipped with air conditioning, you may not have seen it? It is with pleasure that we will welcome you again during a future stay in Toulouse. Sincerely, Maryline, The Reception

8/10 Good

David

Liked: Cleanliness, property conditions & facilities
Convenient and clean
Very near to the train station, a simple but convenient hotel
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short weekend away
locate close to train station so very easy to get to the airport. Around a 10min walk and you are at Capital. Very clean room, comfortable bed I would stay here again
Stayed 2 nights in Mar 2019

4/10 Poor

Verified traveler

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Cold room on a cold night.
Cold room on a cold evening. The heating system did not work very well. The room was small but clean. The area, across the canal from the train station and near downtown, is very convenient.
Stayed 2 nights in Dec 2018

6/10 Okay

Alan

Terrible, terrible check in - but OK hotel
This was the worst check in ever! What a disaster. The guy on the desk he took about 40 minutes. He didn't seem to have a clue. Despite there being a sign about the hotel staff being able to speak in English, Spanish, German and Italian he couldn't speak any English at all! Very bad experience. However, the room itself was OK and not too bad. Although it should be for the price, which wasn't exactly budget or cheap.
Stayed 1 night in Aug 2018

6/10 Okay

Clive

Station location
Good location for the station. Desk is manned all night so good for late arrivals. Very helpful on arrival. We had bikes and they were easily accommodated. Reasonably priced and good for a one night stay.
Stayed 1 night in Sep 2018

6/10 Okay

Verified traveler

Good but...
It was ok not great. Check was supposed to be 1330. When we got there early they said 1400. Got back for that time and room still wasn't ready so waited a little longer. Room looked like it had been rushed to be cleaned. Location is good but don't think we would stay here again.
Stayed 2 nights in Sep 2018

8/10 Good

beverly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

8/10 Good

Verified traveler

Liked: Staff & service
Expedia made an error. Reservation wasmade for June 11 to June 14. Instead, hotel had reservation from June 13 to 16 . Fortunately, hotel accommodated.
Stayed 3 nights in Jun 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Good hotel and friendly staff.
Stayed 1 night in Jun 2018

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2018

4/10 Poor

Marie, Canada

Disliked: Cleanliness, property conditions & facilities, room comfort
bad hotel
I chose this hotel as it is near to the Train station but it is a bad hotel, the carpet is dirty, bad smell and the hall does not have light was dark
Stayed 1 night in Oct 2017

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
The price is relatively low, but the smell (both cleaning chemicals plus the room being old) makes it difficult to enjoy the bargain.
Stayed 1 night in Sep 2017
If it smells cleaner, it means it's clean ... But actually we have new products that are more concentrated and the staff is not yet accustomed. We are sorry for this inconvenience and hope to welcome you again during a future stay in Toulouse. The direction

8/10 Good

Ian

Liked: Cleanliness, staff & service, room comfort
GREAT STAFF
Nice clean hotel, opposite station. About 10 minute walk into city centre. Basic but very clean. Reception could not have been more helpful and friendly.
Stayed 1 night in Jul 2017
Thank you for your feedback. We are satisfied that you have found our own establishment. That is part of our daily goal. It is with pleasure that we will receive you during your next stay in Toulouse. The direction

2/10 Terrible

mona, canada

Disliked: Cleanliness, property conditions & facilities, room comfort
Very sketchy hotel
Hotel was not great, very small rooms, very old carpet. It was in a very sketchy area. The person at the desk was very nice. The rate was way too much for this hotel.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice basic hotel with friendly staff
Very nice but very basic hotel in a good location.

6/10 Okay

gaz, wales

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Ideal for train station
Very basic, but great staff, room was small for a triple room

10/10 Excellent

Jon, Oxford

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel de Bordeaux
excellent value and a very friendly, welcoming staff

10/10 Excellent

Female solo traveller, Philadelphia, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent, affordable location.
Loved it! Great location for train and bus travel, and also for canal boat touring. A small, clean and courteous budget hotel . Safe area. Short direct walk to center of Toulouse, much to see along the way.

8/10 Good

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service

6/10 Okay

Sharlene

Liked: Cleanliness
Good value
This was good value for money and very convenient. It meets expectations for a 2 star hotel. Not a great neighbourhood as it it across the street from the train station but is an easy 15 minute walk to the Capitole Square. Good for one night stay enroute to somewhere else.

8/10 Good

jamie

Liked: Cleanliness, staff & service
Good little hotel just across the road from the train station. Clean, simple rooms. Very friendly and helpful owner. A 10 min walk into town. The neighbourhood is a bit colourful, i.e you are next door to a strip club but nothing more than would be expected near a train station anywhere else in Europe. Overall a good choice if proximity to transport links are important to you.

6/10 Okay

McT, London, UK

Liked: Cleanliness, staff & service
Disliked: Room comfort
OK but soft matress...
I would have given 4 out of 5 overall, but one of the twin beds was an old soft mattress. A good firm bed is a must for any hotel... There really is no excuse for old soft mattresses.... Otherewise great basic hotel close to the train station and within easy walking to centre of town... Nice friendly staff... Good, reasonably priced French breakfast... Except there was no hot milk for the coffee... I guess I could have asked for some.