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Reviews of Hôtel de Brienne

4 out of 5
Hôtel de Brienne
20 Boulevard Maréchal Leclerc, Toulouse, Haute-Garonne

Reviews

8.6

Excellent

Rating 10 - Excellent. 170 out of 393 reviews" "
Rating 8 - Good. 167 out of 393 reviews" "
Rating 6 - Okay. 38 out of 393 reviews" "
Rating 4 - Poor. 12 out of 393 reviews" "
Rating 2 - Terrible. 6 out of 393 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Ted

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from L'équipe du Brienne on Dec 22, 2023
Cher TED,Nous sommes ravis de votre satisfaction.Au plaisir de vous accueillir en 2024.Vous souhaitant d'agréables fêtes de fin d'année.

10/10 Excellent

Kara

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great, clean, helpful stay
A very nice hotel, helpful reception staff. Very clean room. Amazing shower. Comfortable bed. No bedbugs (I was there at a time that this was a big deal in the media). Breakfast was great with lots of delicious options. They offer bike hire and storage which I didn't use but is a nice touch
Stayed 6 nights in Nov 2023
Response from L'équipe du Brienne on Dec 18, 2023
Dear KaraYour satisfaction is our greatest reward.Thank you for sharing it with us.See you soon

8/10 Good

Shannon

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from L'équipe du Brienne on Nov 20, 2023
Dear Shannonthank you for your feedback .See you soon

10/10 Excellent

Steven

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for my Wife's 30th birthday and had an amazing time at Hotel de Brienne. Slept really well and junior suite was spacious and comfortable. Breakfast was also very enjoyable, plenty of choice and all regularly topped up. Would definitely return!
Stayed 3 nights in Oct 2023
Response from l équipe du Brienne on Oct 29, 2023
Dear StevenWe are delighted to have contributed to a magnificent moment for your wife's birthdaySee you soon :)

6/10 Okay

Rhonda

Stayed 3 nights in Sep 2023
Response from L'équipe du Brienne on Oct 16, 2023
Nous vous remercions de votre retour sur votre séjour.Soucieux de votre notation nous nous tenons à votre entière disposition pour échanger à propos de celle ci.Bien à vous

10/10 Excellent

Andrew

Traveled with partner
Liked: Staff & service
Modern and beautifully appointed. Garage parking convenient though challenging!
Stayed 2 nights in Sep 2023
Response from L'équipe du Brienne on Oct 6, 2023
Dear AndrewJust 2 words :Thank you :) See you soon

10/10 Excellent

Ronan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from L'équipe du Brienne on Aug 30, 2023
Cher RonanNous sommes ravis de connaître votre notation.Au plaisir de vous accueillir prochainement.

10/10 Excellent

Marc

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Thank you for the wonderful stay.
Stayed 2 nights in Jul 2023
Response from L'équipe du brienne on Jul 17, 2023
Dear MarcThank you for your feed back.:)Have a wonderfull summerSee you soon !

8/10 Good

Rowan

Stayed 1 night in Jun 2023
Response from L'équipe du Brienne on Jul 17, 2023
Cher RowanNous vous remercions de votre notation.Au plaisir de vous accueillir une fois prochaine.

10/10 Excellent

Bernadine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Good place to stay for the night. Room had great dark control at night. Breakfast buffet was very nice, with fresh squeezed orange juice and a variety of local products to try.
Stayed 1 night in May 2023
Response from L'équipe du Brienne on Jun 6, 2023
thank you for your comment

10/10 Excellent

Alison

Stayed 5 nights in Mar 2023
Response from L'équipe du Brienne on Apr 6, 2023
Quelle satisfaction de lire votre note.Au plaisir de vous accueillir prochainement.

10/10 Excellent

Mehdi

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, quiet, and comfy
Room was very modern and look just remodeled. Small by American standards, but plenty enough for what I needed.
Stayed 3 nights in Jan 2023
Response from L équipe du Brienne on Jan 23, 2023
Your satisfaction is our greatest reward.Looking forward to welcoming you soon.

10/10 Excellent

Christian

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel
Fantastic bed nice staff
Stayed 3 nights in Nov 2022
Response from l'équipe du Brienne on Dec 21, 2022
We are delighted to read your satisfactionSee you sson

8/10 Good

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
Small room and bathroom, clean and quiet. Nice decoration. Tea maker and fridge. Very good towels. Comfy mattress and pillows. Good wifi. Parking lot on-site with a fee. Friendly staff. 15-20min walk to the city centre. Grocery is just one block away.
Stayed 2 nights in Dec 2021
Response from l'équipe du Brienne on Dec 10, 2021
Thank you for your feedback on your stay. We offer various categories of rooms with area of ​​15m2, 18m2, 21m2, 32m2 and 49m2. looking forward to welcoming you soon

8/10 Good

Jill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
September 2021 stay
Friendly service, especially the day shift. The rooms are very small, so if you're traveling with luggage, it can be crammed. The hotel is located near a canal but the Capitol and center of town are about 10 min by car (taxi).
Stayed 2 nights in Sep 2021
Response from L équipe du Brienne on Sep 18, 2021
Thank you for your feedback on our establishment. Our hotel is located a few meters from the Brienne canal. Our location allows you to benefit from the calm in the center of the city. Several categories of rooms are available, cozy room of 15m2, double of 18m2, family of 21m2, suite of 32 to 49m2. Looking forward to welcoming you next time

6/10 Okay

Chris

Disliked: Cleanliness, property conditions & facilities, room comfort
Not a four star hotel - Feels rather run down
The hotel is well positioned, a 15 minute walk to the centre and close to a number of nice bars and restaurants. We had booked a junior suite, located on the top floor overlooking the city and the Basilique Saint-Sernin. The hotel is listed as possessing four stars, however in its current condition, it just about manages three. Upon arriving at our room, we noticed only one glass on the desk beneath the TV. We soon located the other one which was on the balcony, full of cigaret ends and a liquid of some kind. It smelt really bad and we called reception who eventually, after being chased a second time, sent someone to deal with it. Cleanliness really was an issue with cobwebs along the ceiling of the loo, which is located separately from the shower room, the latter smelling heavily of damp due to poor ventilation. The balcony safety rail was hanging off and the plaster on the balcony wall was falling away. The room layout also left something to be desired with the TV mounted on the wall in such a way that it was not visible from the bed. This hotel has seen better days and despite a cool, quirky interior on the ground floor, it falls short on multiple counts. We would not stay here again.
Stayed 1 night in Feb 2020
Response from L'équipe du Brienne on Mar 6, 2020
Thank you for taking the time to leave your comment on your stay. We are delighted that you appreciated our location and decoration. We are sorry about the forgotten cups in the room. A point was made with our cleaning service. The terrace is protected on all sides with a concrete railing allowing you to have a view over the rooftops of Toulouse. The regulatory height is 1m and it is respected. We ask our technical service to go and strengthen the solidity of this one Hoping to regain your confidence during a future stay

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location. elegant minimalist design. very clean.
Stayed 1 night in Feb 2020
Response from L'équipe du Brienne on Feb 26, 2020
Thank you for your comments. See you soon

10/10 Excellent

Verified traveler

Liked: Cleanliness
Stayed 4 nights in Jan 2020
Response from L'équipe du Brienne on Feb 6, 2020
Nous sommes ravis de votre notation. Au plaisir de vous accueillir prochainement.

10/10 Excellent

Maria

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2019
Response from Lucie Laurent on Oct 21, 2019
Toute l'équipe se joint à moi pour vous remercier pour votre note suite à votre séjour à l'hôtel de Brienne. A très vite.

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boutique hotel in walking distance from Capitole.
This boutique hotel is located near the Canal de Brienne, a 20 minute walk away from the Capitole. It was a one minute walk to the Carrefour Express and 2 minutes to the excellent Restaurant Le Chevillard which was recommended by the front desk. The staff were very helpful and friendly. The room was spotlessly clean but rather small with dark decor. It was a back room and very quiet. The breakfast was good. If you come by car I recommend you park just before reaching the front door to unload, as their car park is before the entrance and on a one way street. The descent to the locked car park is very narrow and the car park tiny. However it is safe.
Stayed 2 nights in Sep 2019
Response from Lucie Laurent on Oct 9, 2019
Thank you for having chosen the hotel de Brienne for your stay in Toulouse, as well as for this rewarding comment. So, we are delighted to read that you have enjoyed every moment of our time. We also thank you for your praise for the kindness of our staff. Looking forward to receiving you soon, we send you our warmest greetings.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Coffee and tea making facilities in room. Clean and very modern. Shower worked fine. Good location just outside centre near Canal de Brienne but not noisy. Good breakfast options and decent sized room to eat in.
Stayed 5 nights in Sep 2019
Response from Lucie Laurent on Oct 9, 2019
Your comment is an additional source of motivation for all our employees who commit every day to do quality work to make you spend the most beautiful holidays. It is with great pleasure that we welcome your compliments regarding the cleanliness of your room, our proximity to the Brienne canal as well as the city center and our fresh breakfast products. We look forward to welcoming you again and hope to see you again very soon.

8/10 Good

Jack

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good option at a reasonable price.
The location is a way from city center.
Stayed 2 nights in Sep 2019
Response from Siyu/ The réception on Sep 21, 2019
Dear client, Thans for your comment, your satisfaction is our greatest reward. We look forward to welcoming you soon.

10/10 Excellent

Mr E J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Siyu on Sep 21, 2019
Dear Client, We thank you for your comment, your satisfaction is our greatest reward. Looking forward to welcoming you soon.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Aug 2019
Response from Siyu/ The reception on Sep 21, 2019
Good morining, Thanks for your comment, we look forward to welcoming you soon.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good atmosphere .. good experience with this hotel
Stayed 1 night in Aug 2019
Response from Lucie Laurent on Sep 16, 2019
A big thank you for this nice comment. Looking forward to seeing you again soon. Sincerely.

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel. 15 mins walking from main attractions. No baby changing table
Stayed 2 nights in Aug 2019
Response from Siyu on Sep 21, 2019
Dear Client, Thanks for your comment. We are sorry for the baby changing table, the report of this situation was sent to the director, thanks for helping us to improve our service. We look forward to welcoming you next time.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We received a very warm welcome from the friendly staff, nothing was too much trouble, always with a smile. Breakfast was excellent, even with gluten free options. The modern style of the hotel was refreshing and location good for exploring the old town of Toulouse all within walking distance.
Stayed 2 nights in Aug 2019
Response from Lucie Laurent on Sep 16, 2019
Thank you for taking the time to write a comment that will please teams who work hard to make you a good time. Thank you and see you soon,

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location. Good size rooms. Good condition and great staff. Breakfast is very complete.
Stayed 4 nights in Jun 2019
Response from L'équipe du Brienne on Jun 19, 2019
We are delighted to read your comment. Your satisfaction is our greatest reward. Looking forward to welcoming you soon

10/10 Excellent

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
A very trendy boutique hotel with some strange decorative touches. Our junior suite was spacious and we particularly enjoyed the little terrace. The desk staff actually look up if you "Bonjour" them, otherwise there is no interaction. There is a huge dining room that didn't seem to get used unless you cough up €15 for breakfast. None of the common areas seemed very welcoming and were always empty. The location is mostly residential. There seemed to be quite a few restaurants around, but they were never open and we actually had to go to McDonald's for coffee. There were lots of subway and bus stops as well as a very convenient bus to the airport a couple of blocks away.
Stayed 5 nights in May 2019
Response from L'équipe du Brienne on Jun 4, 2019
We thank you for your comment and are pleased with the 5/5 rating. As you specify our suites each have a private terrace. We chose a modern and contemporary decoration during the renovation of our establishment. 3 restaurants are available on our boulevard. It is true that public holidays restaurants can be closed. Looking forward to welcoming you soon.

8/10 Good

Richard

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2019
Response from L'équipe du Brienne on Jun 13, 2019
Nous vous remercions de votre notation. Au plaisir de vous accueillir prochainement.

8/10 Good

Helen, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel around 15 mins to City Centre. Very noisy road and traffic passing all night. Ask for room at back of hotel.
Stayed 4 nights in Nov 2018
Response from L'équipe du Brienne on Nov 20, 2018
We thank you to tell us what you thought about your stay. . We hope to have the chance to prove to you during a next stay the tranquility of our rooms overlooking the interior patio.

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Staff & service
London
Very dissapointed with the service provided.Me and my partner stayed at this hotel for a very special occasion and it turned into a not nice experience. There wasn't hot water with we have not been informed or apologised about, no air conditioning, stuff at the reception weren't friendly. I don't think it was fair paying for the service I didn't get unfortunately I will not be going back.
Stayed 2 nights in Oct 2018
Response from L'équipe du Brienne on Oct 17, 2018
We are sorry for the misadventures of this weekend which have altered the quality of your stay. Unfortunately, the hot water cut was detected on the night of Friday to Saturday. Since then, our teams have contacted the maintenance company. The on-call charge service intervened Saturday in the early afternoon to resolve the failure. We apologize for the inconvenience. Hoping to have the pleasure to show you the qualities of our establishment next time

8/10 Good

jowe, Zurich

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I recommend the Hotel. The only "deduction" is the small room. For two persons and a longer stay definitely too small.
Stayed 3 nights in Oct 2018
Response from L'équipe du Brienne on Oct 25, 2018
We thank you for taking the time to tell us how you feel about your stay. We are glad that you enjoyed your stay . We offer several categories of rooms, our cozy rooms of 15m2, our Brienne or Leclerc rooms of 18m2, our family rooms of 21m2 and our various suites (from 32m2 to 49m2) Looking forward to welcoming you soon

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient, comfortable & value for money.
Short walk into town but far enough away from any noise. Comfortable hotel with friendly staff. Hotel has a good car park, however, if you car has low ground clearance, take great care not to ground it on the way in. Handy convenience store close by and a nice restaurant at the end of the street.
Stayed 2 nights in Sep 2018
Response from La Réception on Oct 3, 2018
Thank you for your kind and usefull feedback.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad location, Suite room is cramped so cannot imagine what other rooms will be like. Overall disappointing experience. Better off paying the same for a 3 star in the centre. Definitely not a 4* hotel.
Stayed 1 night in Jul 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cute if a bit cosy, boutique-y hotel
Nice place, friendly staff. Not much to be said beyond quite nice if smallish room (we got the smaller of the options), v clean, serviceable bar and little courtyard downstairs, near to Japanese garden and a few bars and cafes.
Stayed 3 nights in Jul 2018

6/10 Okay

John

Liked: Room comfort
Disliked: Staff & service
This is not a 4* hotel
Hotel is not operating as a 4*. Upon check in I was given the access card for my room but the room was occupied so it was quite a surprise to walk in and be able to access other guests belongings (if I was motivated to). I made it clear at check in that I was a strict vegan and asked if there was any breakfast suitable. The muesli has chocolate chips and I only had a small bowl of fruit on two days. At check out this morning the same person (the guy) who checked me into the occupied room was very typical French and very arrogant. I questioned why I could not be charged for a continental breakfast instead of buffet and he said you had fruit and the buffet was available so we charge you for the buffet. When I said nothing else was available he responded "I am not interested in having this conversation with you, you had the buffet and will be charged for the buffet'. Very arrogant and zero customer service skills. Btw, the ladies working at the front desk were superb and had great customer service skills.
Stayed 3 nights in Jul 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely place to stay in a lovely city. Convenient and yet tucked away on a shaded avenue near the charming Canal de Brienne. The staff is gracious and top-notch. A colleague and I looked for dinner the first night and ended up having cassoulet on the hotel patio, where we were truly pampered. And although it was fiendishly hot and A/C was failing elsewhere, I could always cool off at the Hotel de Brienne.
Stayed 5 nights in Jul 2018

4/10 Poor

Verified traveler

Liked: Cleanliness, room comfort
Stayed 1 night in Jun 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

10/10 Excellent

Manjunatha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2018

10/10 Excellent

plumber, uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Week in Toulouse at TBS
Perfect location for TBS. Great supermarket 1 min walk on same street buy your croissants there Bus stop to airport about 6 mins walk compans caffarelli this is the second stop into town from the airport 8 euro one way 15 euro return
Stayed 6 nights in Feb 2018

6/10 Okay

Marilyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern and clean
The hotel itself is modern and very clean, having some nice room features and a pleasant bar and eating area. The buffet breakfast was quite good. However it is situated on a busy thoroughfare and although the soundproofing from the road is good, if you want to open a window it is very noisy. You can walk in about 10 minutes to the centre of the old town. We just weren't very taken with Perpignan so probably feel a bit negative about the hotel too. If you know the town and just need somewhere to stay it's fine. Personally I would choose a different destination!
Stayed 3 nights in Sep 2017

8/10 Good

Kym, Hobart Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location. Parking helpful. Nice hotel.
Thank you for making us feel welcome. All reception staff were brilliant. However special mention to the lady who checked us in & out. Apologies for not remembering her name but she was very helpful & made us feel most welcome.
Stayed 1 night in Sep 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017

8/10 Good

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A convenient and comfortable hotel.
A pleasant room with a comfortable bed and the usual amenities, conveniently situated for exploring downtown Toulouse by foot. The private parking lot with secure access was a definite plus.
Stayed 1 night in Sep 2017

8/10 Good

kin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location but narrow undergrounparking garage
Walkable location to city center. Hotel has parking garage but very narrow underground. we choose to park on the street nearby.
Stayed 2 nights in Sep 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfy hotel.
Clean hotel .Location is not central. Disappointing and small hotel bar with little drink choice. The menu for room service/bar food was very poor: choice of pizza/ re-heated frozen dishes. Rooms were pretty chilly. The hotel garage charges 15e a day and parking outside makes you feed the meter every 2 hours in the day time.
Stayed 1 night in Sep 2017

8/10 Good

Jeff, Sydney, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
This hotel is slightly out of the main hub which suited us. The staff were extremely helpful. Parking was underneath and we found it to be a very comfortable room.
Stayed 2 nights in Sep 2017