Sports facility

Reviews of Mercure Toulouse Centre Saint-Georges Hotel

4 out of 5
Mercure Toulouse Centre Saint-Georges Hotel
Rue Saint Jerome, (For GPS 1 rue Paul Mériel), Toulouse, Haute-Garonne

Reviews

8.4

Very Good

Rating 10 - Excellent. 169 out of 420 reviews" "
Rating 8 - Good. 180 out of 420 reviews" "
Rating 6 - Okay. 50 out of 420 reviews" "
Rating 4 - Poor. 17 out of 420 reviews" "
Rating 2 - Terrible. 4 out of 420 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay, very helpful staff. Needed a wheelchair and in a day it was provided free of charge.
Stayed 4 nights in Mar 2024

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023

10/10 Excellent

Leonardo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and clean
Stayed 1 night in Nov 2023

2/10 Terrible

Alberto

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Four stars, really?
This is a property past due for serious TLC. Centrally located but not easy to access by car. No valet. Carry your own baggage. Public parking nearby as filthy and smelly as they come. Our welcome gift was a pair of dirty socks in the closet. Towels ragged and rough. Tough bed. Holes in blinds.
Stayed 3 nights in Sep 2023
Response from Sébastien PUJADES on Sep 29, 2023
Dear Customer,Thank you for taking the time to tell us about your experience at the Mercure Toulouse Center Saint-Georges Hotel. We are sorry to learn that your stay did not meet your expectations; We would like to sincerely apologize for this.We strive to provide high quality service to every customer, so your feedback is very important to us. I have personally intervened with all relevant internal departments, so you can be assured that we have taken the appropriate measures to resolve the malfunctions and prevent them from recurring.Regarding the parking lot, please note that it does not belong to us, we will forward your comment to the manager of the Indigo company, hoping that corrective measures will be taken very quickly.We appreciate that you have shared your feedback with us and we hope that you will give us the opportunity to better serve you in the near future.Best regards,Sébastien PUJADES - Director

8/10 Good

Mario E.

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed a delightful 4-day stay at Hotel Mercure Toulouse Centre Saint-Georges. Its prime location made it easy to explore Toulouse by foot, with most landmarks and restaurants just minutes away. Don't miss the breakfast buffet; it's worth every bite! A special thanks for accommodating our early check-in request; it made a big difference in our trip. Our room was nice and decently sized for two people, although I do wish the shower was larger and less slippery. The only disappointment was the unheated pool; it would have significantly enhanced our experience. Nonetheless, we had a pleasant stay overall. Also, don't forget to try the charming Argentinian empanadas place right next door called 'El Almacen.' You will not regret it!
Stayed 4 nights in Sep 2023

10/10 Excellent

Verified traveler

Traveled with family
Stayed 3 nights in Sep 2023
Response from Sébastien PUJADES on Sep 14, 2023
Merci beaucoup pour avoir attribué la meilleure des notes après votre séjour au Mercure Toulouse centre Saint GeorgesAu grand plaisir de vous accueillir de nouveau !Bien cordialement,Sébastien PUJADES - Directeur

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very well run hotel lovely breakfast, nice bar area leading to pool and terrace, close to town Ctr and main square
Stayed 1 night in Aug 2023
Response from Sébastien PUJADES on Sep 14, 2023
Thank you very much dear customer, the entire team at Mercure Toulouse center Saint-Georges is delighted that you were satisfied with your stay and hopes to welcome you again very soonSincerelySébastien PUJADES - Director

8/10 Good

Julian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best location
Nice location helpful staff
Stayed 2 nights in Aug 2023

10/10 Excellent

Nadia

Stayed 1 night in Aug 2023

10/10 Excellent

Corinna

Stayed 2 nights in Jul 2023

8/10 Good

Amaya

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, location close to shopping and dining.
Stayed 1 night in Jul 2023

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities
I stayed here for 3 nights, and it was my first solo holiday. I can't fault the hotel at all. All the staff were helpful and friendly, and the breakfast was great. My room was nice and clean, with air con. I would definitely recommend
Stayed 3 nights in Jul 2023

8/10 Good

KI HO

Liked: Cleanliness
Stayed 3 nights in Jun 2023
Response from Sébastien Pujades - Director on Jun 19, 2023
Dear Ki Ho,We very much appreciate your comments regarding your stay at the Mercure Toulouse Centre Saint Georges Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 Good

Darryl

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Apr 2023

10/10 Excellent

Ricardo Da

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing friendly people
Stayed 3 nights in Apr 2023

8/10 Good

Gregory

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Only 5 minutes from train station
Stayed 1 night in Mar 2023

10/10 Excellent

Linsey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel and central location. Will definitely be back.
Stayed 3 nights in Mar 2023

4/10 Poor

Suhail

Liked: Room comfort
Stayed 6 nights in Feb 2023
Response from Sébastien Pujades - Directeur on Feb 27, 2023
Bonjour, merci d'avoir choisi le mercure Toulouse centre Saint-Georges.N'hésitez pas à nous donner plus d'informations sur les prestations qui vous ont manqué !Bien cordialement,

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff of the hotel were great! Reception got us a great restaurant booking on a Saturday night and Pierre at the bar was very friendly with some fabulous cocktails! Rooms were a small bit tired looking! But the location in town was excellent! Enjoyed my stay!
Stayed 3 nights in Jan 2023
Response from S. Pujades on Jan 27, 2023
Thank you for this wonderful comment following your stay at the Mercure Toulouse center Saint-Georges, I will pass it on to the whole team and to Pierre in particular... YOU are a great customer!SincerelySébastien PUJADES - Director

10/10 Excellent

Michael, New Rochelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful front desk staff Comfortable bed plenty of hot water for a shower
Response from Sébastien Pujades - Directeur on Feb 27, 2023
These compliments mean a lot to us, the whole team is delighted with the success of your stay!see you soonBest regards

4/10 Poor

Elli

Stayed 1 night in Dec 2022

10/10 Excellent

Zion

Stayed 2 nights in Nov 2022

10/10 Excellent

corrina

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel..quirky and modern decor. Great location. Just few minutes walk from everything.

6/10 Okay

Jane

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Location is good making it walkable to all the places in the city. Rooms are nice but quite small so no desk or chair. Bathroom could do with an update and just have a walk in shower. Staff were friendly. It says check in at 3pm, so we dropped our bags off and came back at 4.00pm and our rooms were still not ready. Took them another 40min! In general location is good but could do with updating/freshen up.
Stayed 2 nights in Oct 2022

8/10 Good

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good central hotel for a few nights
Reasonably priced tourist hotel with pleasant staff and clean, comfortable rooms. The claim of a swimming pool is a bit of a stretch - it’s about waist deep and only a few metres in length - doesn’t open till 10am so my plans of an early swim to start the day didn’t come to pass. Excellent thst they have free laundry facilities (including detergent pods) for guests.
Stayed 1 night in Sep 2022

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
VERY GOOD LOCATION
Stayed 3 nights in Jul 2022

10/10 Excellent

Jeb

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location Perfect
Wonderful location! Hotel was very nice. Room a bit small, but worth it to be in the center of town!
Stayed 1 night in Jun 2022

10/10 Excellent

Chris

Stayed 2 nights in May 2022

6/10 Okay

Simon

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Reason to book: Great location. Sometimes, there can be an element to a stay that overshadows everything else. From the property description I knew the room size was OK, there was a pool (no it was shut) and a rooftop bar (no it was shut). I knew that there was a good breakfast available (if you paid a higher price than locally available) and that it was a good location. What overshadowed all of it was the renovation of two rooms on the same floor as our room. No mention in the booking material. Noise. I could have booked its sister hotel in Wilson and I should have. Finally, the renovation is a good idea as the room was “tired”. Carpets on the floors are not a good idea anymore and hide a multitude of (cleaning) sins. A power socket with USB outputs didn’t work and the bathroom needed a deep clean and renovation. Check in staff did a good job. Cleaning staff need motivating! Nothing wrong here that can’t be fixed but, some minor actions and some honesty with guests would have improved the score.
Stayed 2 nights in Apr 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely a good spot
Lovely hotel in the heart of Toulouse. Clean, professional, spacious rooms for the price. Shower design was poor, water covered the entire bathroom floor, but it was higher end and comfortable. Design of the lobby was fabulous. Front desk staff were friendly to Americans.
Stayed 2 nights in Nov 2021

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
Very nice hotel, very clean and excellent service would highly recommend.
Stayed 3 nights in Oct 2021

10/10 Excellent

koiou

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Votre msg est en espagnol ? Sommes francophones !!
Stayed 1 night in Jun 2021

8/10 Good

Verified traveler

Stayed 1 night in Jun 2021

4/10 Poor

Alexandre

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, room comfort
Stayed 1 night in Nov 2020

10/10 Excellent

Verified traveler

Stayed 3 nights in Aug 2020
Response from Sébastien PUJADES - Directeur on Oct 13, 2020
Merci beaucoup de votre 5/5, toute l'équipe apprécie et a hâte de vous accueillir de nouveau

10/10 Excellent

jason

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good family hotel
Family of 4. Very good hotel
Stayed 1 night in Aug 2020
Response from Sébastien PUJADES -Directeur on Aug 24, 2020
Hello dear customer, and thank you for the top rating you gave us! We hope to see you again soon! Best regards

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, excellent location
Stayed 3 nights in Jul 2020
Response from Sébastien PUJADES - Directeur on Aug 13, 2020
Thank you very much, we are delighted that your stay lived up to your expectations ! Best regards

10/10 Excellent

baha

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2020
Response from Sébastien PUJADES on Mar 4, 2020
Bonjour et un grand MERCI pour cette excellente note au plaisir de vous accueillir à nouveau ! Bien cordialement, Sébastien PUJADES - Directeur

10/10 Excellent

John

Business traveler
Liked: Cleanliness, staff & service
Small rooms but ok for the night. Very limited gluten free food options.
Stayed 1 night in Feb 2020
Response from Sébastien PUJADES on Feb 13, 2020
Dear customer, thank you for your 10/10 that the entire team at the Mercure Toulouse centere Saint-Georges greatly appreciates! Thank you also for your comments about the gluten-free products in our breakfast, which allow us to improve. On our buffet, you can find rice cakes, madeleines, and bread on request, as well as all the other products: yogurts, regional cold meats, cheeses, scrambled eggs, fruits and much more ... Best regards Sébastien PUJADES - Director

10/10 Excellent

Charlene

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great city centre hotel
Location is excellent and hotel is very comfortable. Rooms are not big but standard size for city hotel. Breakfast was amazing and staff very helpful.
Stayed 2 nights in Dec 2019
Response from Reception on Jan 9, 2020
Thank you Charlene. We hope to see you again soon!

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from The reception on Jan 3, 2020
Dear John, Thanl you for your appreciation, it's really appreciated! Hope to see you soon again

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely friendly staff here, umbrellas on offer when it's raining and always around for help or to make a cocktail on returning from an evening out. Room was nice and clean, upgraded to an apartment for only £20 extra per night and was worth it. Basic accompanying appartment room eith kitchen and living room, but nice to chill on a couch after a busy day out rather than a small bedroom. All fridge items i.e water, juice, were free with this deal too.
Stayed 3 nights in Nov 2019
Response from Sébastien PUJADES on Nov 18, 2019
Dear customer, thank you very much for your warm comment! The entire Mercure Toulouse Centre Saint-Georges team is delighted to have participated in the success of a beautiful stay. We look forward to welcoming you, perhaps this summer, to discover other facets of our hotel: the swim lane, the cold drinks and ice cream on our sun terrace... See you soon Best regards, Sébastien Pujades - Director

6/10 Okay

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
- location is not good. Not many food nearby, has to walk
Stayed 1 night in Oct 2019
Response from Sébastien PUJADES on Nov 4, 2019
Hello and thank you for taking the time to write to us. However, I am extremely surprised by your comment: the Mercure Toulouse Centre Saint-Georges is located in the heart of Toulouse city center, 100 m from the Capitole, and 50 m from St-Georges and Wilson squares, where all the restaurants are located, cinemas and shops ... During your next visit, do not hesitate to ask our receptionists a map of the city and tourist informations Best regards Sébastien PUJADES - Manager

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
Disliked: Amenities
Convenient location for my business trip. I can i agine being convenient for a city break too.
Stayed 1 night in Oct 2019
Response from Sébastien PUJADES on Nov 4, 2019
Of course, dear customer, the location of the Mercure Toulouse centre Saint-Georges is ideal for visiting the "pink city"; So look forward to welcoming you soon! Best regards Sébastien PUJADES - Manager

10/10 Excellent

MarkM, Vancouver, BC Canada

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, very friendly staff. Great room. Would definitely stay again.
Stayed 1 night in Sep 2019
Response from Sébastien PUJADES on Nov 4, 2019
Thank you very much, dear customer, your positive comment makes us proud: the whole Mercure Toulouse Center Saint-Georges team is delighted with your satisfaction and looks forward to welcoming you again soon Best regards Sébastien PUJADES - Manager

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The general manager of this property lacks the common sense that the position requires. While trying to use the pool in my swim trunks and rash guard, I was rudely thrown out of the pool and informed that Men were only permitted to wear a speedo type swimsuit in the pool. My clothes off the street (board shorts and rash guard) weren’t allowed. When I asked him to produce this rule in writing, he laughed it off and said he was the manager and didn’t need to provide anything to me. Despite having paid for two more nights in advance, we left the hotel in favor of a better run property at additional expense. Additionally, the parking situation at the property is in an underground garage a block away that is riddled with homeless men who are begging, urinating, and defecating in the spaces. Quite dangerous for hotel customers, even if they did bring their speedo. I travel close to 3 months per year, I will avoid this brand and their incompetent management going forward
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very new and clean inside. Love the downstairs reception/bar area and chill out pool terrace
Stayed 1 night in Aug 2019
Response from Sébastien PUJADES on Aug 16, 2019
Thank you, dear customer, for this wonderful feedback from the Mercure Toulouse Center Saint-Georges. We can not wait to welcome you again! Best regards Sébastien PUJADES - Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2019
Response from Sébastien PUJADES on Aug 15, 2019
Toute l'équipe du Mercure Toulouse centre Saint-Georges vous remercie de votre séjour et espère vous revoir bientôt, Meilleures salutations Sébastien PUJADES - Directeur

4/10 Poor

Verified traveler

Stayed 1 night in Jul 2019
Response from pujades on Aug 3, 2019
Bonjour, Merci d'avoir séjourné dans notre hôtel et d'avoir pris le temps de nous noter. Nous vous invitons à nous appeler ou à nous envoyer un mail afin de nous expliquer un peu plus en détails cette note. Bien cordialement, Sébastein PUJADES, Directeur