Ratings based on 40 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
92% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by KM from Aberdeen

Not up to standard

Posted Apr 12, 2014
Pros: The location was excellent.
Cons: Smell, noise, mess from works which closed bar, terrace. Poor wines. Working air-con, extractor, safe, thin towels, coffee limit, tourist information.
Location: Great location very close to metro, airport navette, free stop-on-demand city centre bus, great restaurants and shops. Must eat in Place St. George.
I've stayed at many Mercure or Accor group hotels worldwide and this was by far the most anonymous and disappointing experience. My five night stay in a second floor room was affected by the noise of first floor refurbishment works and strong smell of paint and solvents. There had been no notice in advance of works taking place in the hotel. The terrace outside my window was dilapidated. Lifts were messy with plaster and carpets unfitted. No tourist information in bedrooms or foyer. A second single sachet of coffee each day would have been appreciated. When temperatures reach 25 degrees it would seem reasonable to expect air-con to work, not just be told it's still winter (April). The advertised carefully selected wines turned out to be New World, with staff constrained by lack of training (please don't mix end of one bottle with start of totally different wine), lack of access to glasses or cash register. Definitely not four star hotel nor the expected Mercure four star experience.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Good spot in centre of town

Posted Oct 14, 2013
Very close to lively centre of Toulouse. Didn't use many facilities, mainly just somewhere to lay my head, but the room was spot on. Good value, clean, decor in good condition etc.
4 out of 5
Recommended
by A verified traveler

This traveler left a rating score only Posted Aug 12, 2013 on Hotels.com
5 out of 5
Recommended
by A verified traveler

This traveler left a rating score only Posted Jul 31, 2013 on Hotels.com
5 out of 5
Recommended
for Business Travelers
by Beverly from Colorado, USA

Nice hotel, centrally located

Posted Jul 13, 2013 on Hotels.com
We enjoyed our stay very much. The rooms are quite small but that's just Europe. My husband was attending a conference so I really appreciated the central location for exploring Toulouse during the day.
5 out of 5
Recommended
for Families
by Ray from Simsbury, CT

Good Value in City Center

Posted Jun 11, 2013 on Hotels.com
Nice clean room, but quite small. Good amenities, great breakfast buffet was included. On-site parking a plus in the crowded city. Many super restaurants nearby, 5-10 min. walk away.
2 out of 5
by Mikhael from Lebanon

not to be recommand as 4 star

Posted Apr 9, 2013
Pros: ???
Cons: ???
Location: Positive note: Nearby active area with plenty of restaurants,cinemas & pubs
Tiny room, lack of many facilities. Don't deserve the 4th star.
4 out of 5
Recommended
by A verified traveler

This traveler left a rating score only Posted Mar 28, 2013 on Hotels.com
4 out of 5
Recommended
for Everyone
by Denizeau from Montreal, QC, Canada

Christmas trip to Toulouse

Posted Jan 8, 2013
Pros: Breakfast and service
Cons: size of the room
Location: Excellent
Good breakfast with fresh orange juice. Very convenient to have a garage on site Excelllent location
5 out of 5
Recommended
by Rocco

Great location

Posted Dec 12, 2012 on Hotels.com
Very well situated in relation to Historical Centre. Abundance of restaurants within walking distance. Make sure to reserve on Saturday nights especially. Some of the young staff a bit diffident, but overall helpful and friendly when spoken to.