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Reviews of Novotel Toulouse Centre Wilson

4 out of 5
Novotel Toulouse Centre Wilson
15 Place Du President Thomas Wilson, Toulouse, Haute-Garonne

Reviews

8.8

Excellent

Rating 10 - Excellent. 510 out of 950 reviews" "
Rating 8 - Good. 347 out of 950 reviews" "
Rating 6 - Okay. 61 out of 950 reviews" "
Rating 4 - Poor. 18 out of 950 reviews" "
Rating 2 - Terrible. 14 out of 950 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ian

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

elias

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Novotel an excellent choice for Toulouse
Novotel has all the confort we needed and a very nice location. Ratio services vs cost is very conveniente.
Stayed 2 nights in Oct 2023
Response from Clémentine on Mar 19, 2024
Dearest Elias,Thank you for taking the time to give us your impression of your stay with us.We are happy to have been able to contribute to the smooth running of your stay and would be honored to welcome you on your next occasion in our Pink City.We assure you of our best regards,Yours sincerelyThe Novotel Centre Wilson team

6/10 Okay

lisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Great location - very average wifi internet coverage - also asked for a deposit of 250 euro on top of my booking ! Interesting that the deposit was processed within seconds and yet the release of the hold on the deposit has yet to come through on my credit card - very poor.
Stayed 2 nights in Oct 2023

10/10 Excellent

philippe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

fatemeh

Traveled with family and small children
Liked: Amenities
Totally was good except the parking space was far away from hotel.
Stayed 1 night in Aug 2023
Response from Clémentine on Mar 19, 2024
Dearest Fatameh,Thank you for taking the time to give us your impression of your stay with us.We are happy to have been able to contribute to the smooth running of your stay and would be honored to welcome you on your next occasion in our Pink City.We assure you of our best regards,Yours sincerelyThe Novotel Centre Wilson team

8/10 Good

Lauren

Stayed 1 night in Aug 2023

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

6/10 Okay

Sathielan

Disliked: Staff & service
Stayed 2 nights in Jul 2023

10/10 Excellent

Muneeb

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place.
Stayed 2 nights in Jul 2023

10/10 Excellent

jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
The staff are very nice. I was able to get a late check out—much appreciated.
Stayed 1 night in Jun 2023
Response from Clémentine on Mar 19, 2024
Dearest Jenifer,Thank you for taking the time to give us your impression of your stay with us.We are happy to have been able to contribute to the smooth running of your stay and would be honored to welcome you on your next occasion in our Pink City.We assure you of our best regards,Yours sincerelyThe Novotel Centre Wilson team

8/10 Good

Jean

Stayed 3 nights in May 2023

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Donna, Appleton

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Novatel is centrally located and very walkable to sites, shopping, dining. The staff is helpful and friendly.
Stayed 7 nights in May 2023
Response from Clémentine on Mar 19, 2024
Dearest Donna,Thank you for taking the time to give us your impression of your stay with us.We are happy to have been able to contribute to the smooth running of your stay and would be honored to welcome you on your next occasion in our Pink City.We assure you of our best regards,Yours sincerelyThe Novotel Centre Wilson team

6/10 Okay

John

Traveled with partner
Liked: Cleanliness, property conditions & facilities
I made the mistake of double booking, and the Hotel refused to cancel one of the reservations. It's my fault, but it would have been nice if they were more accommodating. Also driving to and parking at the hotel was an absolute nightmare.
Stayed 2 nights in Apr 2023

10/10 Excellent

M

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

8/10 Good

Adrian

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Camille - Chef de Réception on Feb 23, 2023
Cher Adrian,Nous vous remercions d'avoir pris le temps de laisser votre avis suite à votre séjour dans notre établissement ! Nous sommes ravis de constater que celui-ci s'est bien déroulé.Au plaisir de vous accueillir lors d'un prochain séjour !Bien à vous,L'équipe du Novotel Wilson

10/10 Excellent

Abi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, great location
Lovely hotel in an amazing location. Staff were so friendly and recommended places for dinner. Would 100% recommend
Stayed 1 night in Dec 2022
Response from Camille - Chef de Réception on Feb 23, 2023
Dear Abi,We thank you for taking the time to leave a feedback after your stay in our hotel ! We are so glad that you had a great time.Hoping to see you again in an eventual future reservation !Best regards,The Novotel Team

10/10 Excellent

aiko

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the location was excelent
Stayed 1 night in Oct 2022
Response from Camille - Chef de Réception on Feb 23, 2023
Dear Aiko,We thank you for taking the time to leave a feedback after your stay in our hotel ! We are so glad that you had a great time.Hoping to see you again in an eventual future reservation !Best regards,The Novotel Team

10/10 Excellent

Louise

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location, good value
Stayed 1 night in Oct 2022
Response from Camille - Chef de Réception on Feb 23, 2023
Dear Louise,We thank you for taking the time to leave a feedback after your stay in our hotel ! We are so glad that you had a great time.Hoping to see you again in an eventual future reservation !Best regards,The Novotel Team

8/10 Good

Nigel

Liked: Staff & service, amenities
Stayed 3 nights in Sep 2022
Response from Camille - Chef de Réception on Feb 23, 2023
Dear Nigel,We thank you for taking the time to leave a feedback after your stay in our hotel ! We are so glad that you had a great time.Hoping to see you again in an eventual future reservation !Best regards,The Novotel Team

2/10 Terrible

christopher

Stayed 1 night in Sep 2022

6/10 Okay

Angelica

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The hotel was ok. The staff was not overly friendly. Early check in was not possible so our overall stay was ok.
Stayed 1 night in Aug 2022

6/10 Okay

Chantal

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The man at reception around 6:00 pm August 9th was inattentive. He could not give us any information on cost of taxis. We asked him to order a taxi for the next day but he forgot. When we came to him later in the evening he made us wait while he continued on his smart phone. Very unprofessional.. Otherwise property was great.
Stayed 1 night in Aug 2022

8/10 Good

Adrian

Liked: Staff & service
Nice rooms and very convenient location close to bars/restaurants/shops but windows don't have enough sound proofing and noise from street below noticeable until late and in early morning.
Stayed 2 nights in Jul 2022
Response from Camille - Chef de Réception on Aug 11, 2022
Dear Adrian, Thank you for taking the time to provide us with feedback following your stay with us. We take note of your remarks and will share your feelings with the teams concerned in order to improve the quality of our service. See you very soon we hope. Best regards, The Novotel Wilson team

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2022
Response from Camille - Chef de Réception on Aug 11, 2022
Bonjour, Nous vous remercions d'avoir pris le temps de nous faire un retour! Nous nous réjouissons que vous ayez apprécié votre séjour! A très bientôt! L'équipe du Novotel Wilson

10/10 Excellent

SUSAN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Got to our room and it hadn't been cleaned. The staff was very apologetic and made things right quickly. Typical size for a European room. Bathroom was modern. Great location and access to many areas of the city. Would definitely recommend.
Stayed 2 nights in Jul 2022
Response from Camille - Chef de Réception on Aug 11, 2022
Dear Susan, We thank you for your kind feedback and your understanding. We are delighted that you enjoyed your stay and our establishment! See you very soon we hope! The Novotel Wilson team

6/10 Okay

christophe

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Travelocity messed up and got us only one, not 2 rooms. Thankfully staff was friendly and fixed the issue immediately. While in a good spot, the neighborhood of the hotel was noisy and the keys were not working reliably.
Stayed 1 night in Jul 2022
Response from Camille - Chef de Réception on Aug 11, 2022
Dear Christopher, We thank you for your comment and apologize for any inconvenience. It is true that the location in the very center of Toulouse has the disadvantage of noise, we are sorry. Best regards, The Novotel Wilson team

8/10 Good

S

Stayed 3 nights in Jul 2022
Response from Camille - Chef de Réception on Aug 11, 2022
Bonjour, Nous vous remercions d'avoir pris le temps de nous faire un retour! Nous nous réjouissons que vous ayez apprécié votre séjour! A très bientôt! L'équipe du Novotel Wilson

6/10 Okay

Adam, Fairfax

Liked: Cleanliness, staff & service, amenities
The room I got has a low ceiling, bumped my head in the ceiling several times for a six footer. AC control panel is very difficult to operate. Other than that, location is great, room and facility is clean and staff is friendly.
Stayed 2 nights in May 2022

2/10 Terrible

Graeme

Stayed 1 night in May 2022

8/10 Good

Colin

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022
Response from Camille - Réception on May 10, 2022
Bonjour Monsieur COLIN, Nous vous remercions d'avoir pris le temps de nous faire un retour suite à votre séjour. Nous nous réjouissons que vous ayez apprécié votre passage chez nous! A très bientôt nous l'espérons! Cordialement, L'équipe du Novotel Wilson

2/10 Terrible

Jonghwa

Stayed 1 night in Dec 2021

8/10 Good

Brian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in a bustling part of town - the historic sites, great restaurants and shopping near at hand; at a transportation hub. Easy access to the airport via public transportation (bus). Crisp, modern interior; quiet and comfortable room.
Stayed 2 nights in Dec 2021

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

8/10 Good

Rachel, Aberdeen

Traveled with family
Liked: Cleanliness, property conditions & facilities
Staff weren't particularly friendly. Our room smelled like sewage but in fairness we got a change of room straight away. The room was okay but unable to get to window or one side of the bed due to lay out of furniture. Mould and peeling sealant around the bath. Breakfast wasn't great - cold eggs and shared utensils! Location was excellent and was an affordable hotel so would consider staying again.
Stayed 1 night in Dec 2021

10/10 Excellent

Raul

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 1 night in Nov 2021

10/10 Excellent

Marco

Stayed 1 night in Nov 2021

10/10 Excellent

Wendy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice room with very high ceilings. Very quiet.
Stayed 1 night in Sep 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Aug 2021

8/10 Good

Madalina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveler

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check-in. Parking 2 blocks away. Hotel centrally located with plenty of restaurants. Bilingual staff and room and beds in great condition.
Stayed 1 night in Jul 2021

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great break in the madness
Excellent hotel in an excellent location great staff experience always friendly and dedicated.
Stayed 2 nights in Oct 2020

8/10 Good

Hailey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, clean and comfy
Fifteen minute walk or so from main train station. Located on a beautiful square with plenty things to explore nearby. Good size room, air conditioning, nice bathroom and free water. Big comfy bed and very clean. All staff were helpful too.
Stayed 2 nights in Aug 2020

6/10 Okay

Verified traveler

Traveled with group
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Basic but central hotel. Paid extra for the amenities of having a sauna and steam room but the sauna was out of service. Disappointing for a large chain and could have saved money staying in a similar standard hotel/location without these facilities
Stayed 2 nights in Jan 2020
Response from Noémie - Front Office Manager on Feb 28, 2020
Hello, Thank you for your comment. It is precious for us in order to improve the quality of our services. We are sorry about the inconvenience with the sauna, it was out of order for technical reason. It is now solved. However, there is no additionnal charge or extra to use the amenities. We hope to see you soon. Best regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff, room, bathroom were all excellent. Big bed, perfect modern facilities (shower etc). Only 2 problems I had were not the fault of the hotel at all: crying infants/loud child crying & dropping heavy items in adjacent room + the massively noisy motorcycles/scooters/mopeds that have modified mufflers to e tract the maximum noise as they drive through town. This last is a problem for Toulouse, but is also in need of police attention/enforcement in many cities & towns all over the world. If you want to get a quiet night’s sleep, I suggest you do NOT stay in a central location... or, as I’ve learned, use a white noise app on your smartphone to drown out the crying babies & bike heroes! Novotel was perfect otherwise!
Stayed 1 night in Jan 2020
Response from Noémie - Front Office Manager on Feb 28, 2020
Hello, Many Thanks for your comment. It was a pleasure to welcome you. Best regards

6/10 Okay

Verified traveler

Nice central location, not so good customer service, slow check in
Stayed 1 night in Nov 2019

10/10 Excellent

simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay very comfortable
Small problem on first night, but hotel manager dealt with it very professionally Fantastic stay will return
Stayed 4 nights in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2019