Seasonal outdoor pool, sun loungers

Reviews of Palladia Hotel

4 out of 5
Palladia Hotel
271 Avenue De Grande Bretagne, Toulouse, Haute-Garonne

Reviews

8.4

Very Good

Rating 10 - Excellent. 236 out of 553 reviews" "
Rating 8 - Good. 217 out of 553 reviews" "
Rating 6 - Okay. 61 out of 553 reviews" "
Rating 4 - Poor. 29 out of 553 reviews" "
Rating 2 - Terrible. 10 out of 553 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Robin

Stayed 1 night in Sep 2023
Response from Kévin, Réceptionniste. on Sep 11, 2023
Dear Mr Hardy,First of all we want to thank for choosing the Palladia hotel for your stay in Toulouse, also we are glad to know you enjoyed your time with us,Kind regards.

8/10 Good

Louise

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Lovely night's sleep. Meal and breakfast really good. But bedrooms need a coat of paint, white would look so much fresher than the magnola.
Stayed 1 night in Jul 2023
Response from Mathieu - Front Office Manager on Jul 27, 2023
Dear Louise, thank you for your kind review regarding your stay at the Hotel Palladia , we were delighted to welcome you.We have taken into account your remark , it permit us to improve our service.Kind regards,

4/10 Poor

Maelise

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Decor was outdated. Shuttle service that was advertised was more complicated and not what was advertised on the website. King bed room was not an king bed, two twin beds were pushed together to make it a king bed. People were smoking through the vents and made our room smell like a dispensary. Isolation was minimal, We could hear the ambulances across the way all night long.
Stayed 1 night in Feb 2023
Response from Xavier on Feb 21, 2023
Dear Guest,Thank you for choosing Le Palladia hotel for your stay in Toulouse and for taking the time to leave us a message.We are sorry to know your experience was not the one you expected. All your remarks are well noted and we will try to improve the facilities as best as we can.Awaiting the opportunity to welcome you again in our proprety, we wish you a nice day.The front desk team.

10/10 Excellent

Nicolad

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Xavier on Jan 24, 2023
Cher Monsieur,Nous vous remercions d'avoir choisi l'hôtel Le Palladia pour votre séjour à Toulouse et de nous avoir laissé votre commentaire.Nous sommes ravis d'apprendre que vous avez apprécié de séjourner dans notre établissement et que nous ayons pu satisfaire à vos attentes.Dans l'attente d'avoir le plaisir de vous accueillir de nouveau, nous vous souhaitons une agréable journée.Bien cordialement,La réception

8/10 Good

Louise

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely pool area and great staff. We were unlucky and had an issue with the air conditioning but it wasnt a big issue
Stayed 1 night in Jul 2022
Response from Grégory on Aug 9, 2022
Dear Louise, Thank you very much for the comment, we do appreciate feedback. and we are happy to know that you liked our staff and accomodity Kind regards

10/10 Excellent

Annabel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2020

10/10 Excellent

Mohamed

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comfortable and welcoming hotem
Very welcoming. Spacious and comfortable room. Surprisingly quiet given its proximity to flight path and motorway.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveler

Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2018

8/10 Good

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Clean and swimming pool was excellent However on the negative side reception desk in the day was little cool also no restaurant service on Sunday evening
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with friendly staff. Not everyone spoke English or Spanish making it tricky to communicate. Delicious breakfast included.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique styling and comfort. We could not stay for breakfast due to an early flight so they presented us with a very nice breakfast box to go! It was a very hot day and although the lobby was nice and cool, the room was rather warm. We asked for a fan and they delivered 😃
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for one night and enjoed the property. Good pool area. Drinks a bit pricy. Good breakfast
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2019

10/10 Excellent

Jay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place 👍
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not central, but great hotel...
A very pleasant stay after flying to Toulouse, before moving on the next day. The hotel was very quiet (late December), and we were quickly checked in. We received a much welcomed upgrade, and the Platinum room was large, clean and very nicely appointed. Breakfast was excellent, with the usual French fayre extremely well done, and again very quiet and efficient. Would certainly return.
Stayed 1 night in Dec 2018
Response from Laure // Frnt Office Manager on Jan 23, 2019
Dear Guets, Thank you verry much for your comment ! I will share it with all the staff. We look forward to hearing from you soon. Best Regards,

8/10 Good

Alec

Liked: Cleanliness, staff & service
Satisfactory but nothing special
Hotel Palladia is between the airport and central Toulouse. The surrounding area is not attractive with many large heavily congested roads nearby. However, there is plenty of parking and the rooms are spacious and adequate. The restaurant has a limited menu but is on the whole satisfactory. Breakfast is excellent and the staff friendly and helpful. Overall the hotel is fine but nothing special. OK for an overnight stay but not recommended for a romantic getaway mainly due to location and distance from the centre.
Stayed 3 nights in Dec 2018
Response from Laure // Front Office Manager on Jan 23, 2019
Dear Guest, Thank you for your comment. We look forward to welcoming you again. Best Regards,

4/10 Poor

Verified traveler

Business traveler
Disliked: Staff & service, property conditions & facilities
Changed room twice that smelled smoking, no English tv stations, one small tiny soap bar that was never changed over 3 days and restaurant food not good.
Stayed 3 nights in Dec 2018
Response from Laure // Front Office Manager on Jan 17, 2019
Dear Guest, Thank you for your comment. I am really sorry for the inconvenience. Actually all our rooms are non-smoking and we have English TV stations (CNN,SKY NEWS,...). Please if you come back, feel free to reach the Reception in order to improve your stay. About the food, Iam surprised because we have had excellent feedback.. In spite of these unpleasantness, I hope you will give us another chance. Best Regards,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
4 stars
Everything lives up to four star standard. The room is clean. Have a safe box. The bed sags a bit like all other hotels. Can do with more choices on room service menu. Desk only have one electrical socket, if you use laptop you cannot use kettle and I kept plugging and unplugging.
Stayed 2 nights in Dec 2018
Response from Laure // Front Office Manager on Jan 15, 2019
Dear Guest, Thank you for your comment. We have carefully taken note of your remarks in order to inform the people concerned. Best Regards,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel but our stay was too short to use all the facilities
Stayed 2 nights in Nov 2018
Response from Laure // Front Office Manager on Jan 15, 2019
Dear Guest, Thank you for your comment ! We hope that the next time you will stay longer among us. We look forward to welcoming you again. Best Regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel. staff were very courteous and excellent and had fantastic attitude towards us
Stayed 2 nights in Nov 2018
Response from Laure // Front Office Manager on Jan 15, 2019
Dear Guest, Thank you very much for your comment ! We are really commity to taking care of our customers. If you enjoyed your stay, this is the most important for us. We hope to see you soon. Best Regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Well located, friendly and helpful staff. Nice rooms.
Stayed 5 nights in Nov 2018
Response from Laure // Front Office Manager on Jan 15, 2019
Dear Guest, Thank you very much for your comment ! We are glad that you enjoyed your stay. We look forward to welcoming you again ! Best Regards,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from Laure // Chef de Réception on Nov 8, 2018
Merci pour votre commentaire ! En espérant vous revoir bientôt. Bien Cordialement,

10/10 Excellent

Crystal, Bellevue, WA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is near the airport. The room is clean and tidy.
Stayed 1 night in Oct 2018
Response from Laure //Front Office Manager on Oct 11, 2018
Dear Crystal, Thank you for your comment! We look forward to welcoming you again. Best Regards

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Pretty ok
Well positioned hotel between the airport and city, staff. Food was very good, though the menu was a little limited. The only downside I found was that the air conditioning did not go cold, just hot. Not great when it's 30+ defrees
Stayed 3 nights in Oct 2018
Response from Laure // Front Office Manager on Oct 9, 2018
Thank you very much for your comment. I m really sorry for the air conditioning, actually we had an issue with it but it's fix now. We hope we will see you again soon. Best Regards,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very comfortable hotel. Spacious room. Staff was very friendly and helpful even when we arrived to check-in after midnight. Free parking. Close from airport and from city centre.
Stayed 1 night in Aug 2018
Response from Laure // Front Office Manager on Oct 9, 2018
Thank you very much for your comment. We look forward to welcoming you againg ! Best Regards,

8/10 Good

John, Los Angeles

Liked: Cleanliness, staff & service
Nostalgic Hotel convenient to airport. Dated design but well maintained. Air condition was poor. Good restaurant.
Stayed 3 nights in Jul 2018
Response from Laure / Front Office Manager on Aug 9, 2018
Thank you for your comment. We are sorry for the Air condition. We look forward to welcoming you again. Best Regards,

8/10 Good

Gail, Florida

Liked: Cleanliness, staff & service, room comfort
Nice Hotel but problems
Hotel was comfortable, but there was no very early transportation to the airport except a cab which cost about $27 for that short ride. Also, no coffee at the desk for very early airline departure.
Stayed 1 night in Jun 2018
Response from Laure // Front Office Manager on Aug 13, 2018
Thank you for your comment. Concerning the early departure we can provide a breakfast box. If you comme back do not hesitate to let us know your departure time. We look forward to welcoming you again. Best Regards,

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018

6/10 Okay

Seth

Disliked: Staff & service
Stayed 1 night in Nov 2017

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, nice small spa, bar could do with some atmosphere. Outside areas a little under-utilised
Stayed 3 nights in Aug 2017

8/10 Good

Natalie, West Yorkshire, UK

Liked: Cleanliness, staff & service, room comfort
Exactly what was required!
The hotel was great. Close to the airport, large spacious rooms, friendly helpful staff. It has a good selection for breakfast and the general facilities in the hotel are good. Sadly... the hotel restaurant doesn't open on a Sunday and the swimming pool area could do with a bit of TLC. However, these are little things that did not affect our stay.
Stayed 7 nights in Aug 2017

6/10 Okay

bigJudd, Yorkshire, UK

Liked: Cleanliness, room comfort
Four Star.... not
What does one expect from a four star hotel? Good rooms? Yes. Nice bathroom? Yes? Swimming Pool? Yes. Free wifi? Yes. Restaurant and bar? Yes. Indeed the Palladia has all of these but the bar and the restaurant are closed on Sundays (as are all other restaurants in the area). The pool was clean but the changing rooms/toilets were not clean and full of broken or dirty equipment. The hotel advertises an airport transfer but please be aware this does not operate before 10am, so we were unable to use as we needed to be away by 0815! On a positive note the rooms are clean and modern and the breakfasts pleasant. Toulouse centre is a ten minute ride away as is the airport
Stayed 4 nights in Aug 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to airport
This hotel is great for an overnight stay In Toulouse. Would only recommend if you have a vechile or way of getting around besides walking. My only comment would be their lack of options at the restaurant. Not very diverse options and only one option for vegetarians.

10/10 Excellent

mu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's our last stop during our 8 nights trip. Easy to find, quiet to sleep, friendly staff and very helpful with information we asked. Hotel amenities are to perfection too. Looks posh. less than 10 minutes's drive to Toulouse airport.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient & Classy Hotel
The hotel was conveniently located to downtown, in great shape, and the parking was really convenient for us. The breakfast was convenient also, but I would only rate the quality of the food a 4 of 10 unfortunately. Our room was nice and clean, but the doors were a bit squeaky and the wifi was a bit slow. All that said, we did have a really nice trip and would happily stay again.

8/10 Good

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient
Convenient to airport but shuttle service only runs cretain hours of the day.

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service
Food lovely

6/10 Okay

Luis J, Puerto Rico

Liked: Cleanliness
Disliked: Staff & service
Out of the way and poor service
Room in the fifth floor was facing the outside air conditionig ducts and The midday sun and it was extremely hot. They sent 2 persons to deal with the problem to no avail. The restaurant was poorly managed and it took ages to get untrained personnel to take our order. Location outside The citi centre in an unatractive neighborhood.

2/10 Terrible

SJ, UK

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not an experience to be repeated
The Palladia hotel is not worthy of its star rating. I am a frequent traveller and this hotel only has 3 things going for it (ten mins from airport, free parking, free WiFi). You can hear all the other residents through the walls. The "non smoking" (privilege) room I was allocated had cigarette burn marks around the basin, dirt in the bath, peeling wallpaper, broken fans x2), a squeaky rock hard bed, squeaky interior doors, stains on the walls, curtains and carpet, greasy hand marks on the windows, a shared patio with neighbouring smokers who sat out smoking so I couldn't go outside/open window as it wafted in my room. This hotel is at the wrong end of town on a noisy road, adjacent to the hospital (you can hear the cars and ambulance sirens all night despite the double glazing), there's no amenities outside the hotel compound, but there is a tram 5 mins walk away (if you can negotiate the busy main road, derelict buildings, graffiti and vagrants) that takes you to a metro, which ultimately gets you into the centre of town. The booking paperwork stated that an airport shuttle was available. When I asked at reception, they said there was no shuttle, but they could organise a taxi at my own expense. Lucky for me I had use of my hire car long enough to cover the airport run the following morning!
Filthy Basin
Broken Fan
Dirty Wall/Peeling Paper
Stained Carpet

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice and conveniently located hotel outside of the center but easy to reach.

10/10 Excellent

Damien, Melbourne Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice stay
We only had a one night stay with Palladia. Initially I was disappointed as I thought there would be a shuttle to pick us up at the Airport however when I called the reception and they said that service was not available on weekends. Instead we took the tram which was very easy, quick and safe. We checked into the hotel and the room we were given had no hot water and the reception on the tv was quite poor (room 517). I politely complained and the host immediately moved us to a better room with no questions asked. The service overall was excellent including the service at the Spa to which hotel guests have a free 45 minute voucher. The gym in the hotel was basic but sufficient for me and much needed after a few days in Rome. Would I return to this hotel, most definitely. I would recommend it to anybody wanting a comfortable room with all of the necessary amenities.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome hotel
Stayed two days at the end of a very long business trip. What a wonderful place just minutes walk from a beautiful little French village. The people were very friendly, would absolutely visit again.

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel was nice however bar closed early with what looked like a lock in for some but not others , secondly the description mentions a free shuttle bus however the service is limited and not available after 21:00 which will cost you 25 euro for a taxi

6/10 Okay

Julien

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice rooms but service can be improve for a 4 star
Checked in late into a Platinum room. The room is good size and well decorated.The hotel is nice and they have a spa. Wifi was not strong so had to be relocated to another room. Breakfast is meant to close at 10:30 but staff started cleaning off at 10:15 while people are still eating. Location is a bit outside Toulouse centre but a short drive. Low rating on service as I called prior to book to ask if they had free weights in the gym which they confirmed.. only to find out there were none during my stay at the hotel.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would definitely recommend this hotel
Friendly and helpful staff much appreciated. Quiet, clean, well-equipped and spacious room. Restful sleep. Would definitely recommend this hotel

8/10 Good

michael, Cheshire

Liked: Staff & service, room comfort
Well rested.
Nice comfortable stay with very helpful staff. Thanks guys