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Reviews of Aligned Corporate Residences Townsville

4 out of 5
Aligned Corporate Residences Townsville
30-34 Palmer Street, South Townsville, QLD

Reviews

8.8

Excellent

Rating 10 - Excellent. 226 out of 428 reviews" "
Rating 8 - Good. 162 out of 428 reviews" "
Rating 6 - Okay. 25 out of 428 reviews" "
Rating 4 - Poor. 10 out of 428 reviews" "
Rating 2 - Terrible. 5 out of 428 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Detlef

Disliked: Cleanliness, property conditions & facilities
Found hair in bed; bed had apparently not been made with new sheets; informed manager in morning and via email. No response. We would want our money back
Response from Jess Schmor on Nov 9, 2023
Hi Detlef,I am sorry that there was a delay in my response, but please check your email folder (possibly junk folder) as I did get your complaint via reception and the email response to our thank you letter. I responded earlier today. I can assure you that the bedding was changed and the room thoroughly cleaned prior to your arrival as there was an allergy clean performed after the previous residents stayed in that room. I am sorry that the stay did not meet your expectations. Please respond to my email and I will be happy to assist further. Warm regards Jess Schmor

8/10 Good

David

Business traveler, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The facilities were good but there was some mould in the bathroom

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location to CBD
Stayed 7 nights in Aug 2023

10/10 Excellent

Ben

Stayed 2 nights in Aug 2023

2/10 Terrible

Jane

Traveled with group
Disliked: Cleanliness
try elsewhere
My Hotels account said i would get free parking but it was $25 a day. Staff extremely inflexible and rude. No daily servicing of rooms. Building noisy especially Saturday nights. Very expensive for a small, unserviced room.
Stayed 4 nights in Aug 2023

6/10 Okay

cam

Business traveler
Disliked: Cleanliness, room comfort
Cleaner furniture on council pick up
Dirty sofa - you would not sit on it Noisy -lift is really noisy and walls thin King bed is a double
Stayed 3 nights in Jul 2023

10/10 Excellent

Hugh

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff nothing was a problem, great location 👍 so many options for a meal with restaurants and pubs up and down the street. A short stroll took you to the football stadium, or the city, honestly everything was so convenient it was the perfect stay.
Stayed 4 nights in Jun 2023

10/10 Excellent

Gary

Liked: Cleanliness, property conditions & facilities
Close to food, clean and very relaxing, the only downside is you have to pay extra for the parking but I will definitely be going back
Stayed 2 nights in May 2023

8/10 Good

Adrian

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

10/10 Excellent

Gerrard

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

8/10 Good

Travis

Stayed 1 night in Jan 2023

8/10 Good

Kylie

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Staff very friendly. Room well presented & great location. Some minor things could do with an update (shower head & soap holder). Was a bit disappointed that the air con was not on to keep room cool for our arrival, middle of summer & very hot! Also fridge turned down to zero so was very hot also & had to turn up to keep our water & milk cool. Thought these items could have been left on for our arrival as had prepaid in full.
Stayed 1 night in Jan 2023
Response from Racheal on Jan 26, 2023
Dear Kylie,Thank you for sharing your experience at ACR Townsville. We appreciate you taking the time to rate your recent experience with us. At Aligned Corporate Residences, we are passionate about leaving a positive lasting impression, so I’m disappointed to hear that your experience with us didn’t meet your expectations. I have shared your feedback with our team, though I have not been unable to locate any record of you reporting these issues to us during your residency. We’re here for you, 24/7, and encourage our residents to share any concerns with our friendly team during your stay with us. This elevates your experience and gives us a chance to resolve your concern before you depart. We hope to welcome you back to Aligned Corporate Residences again. Warm Regards, Racheal Anderson Residence Engagement Supervisor

10/10 Excellent

Stephen

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2022

8/10 Good

Dan

Stayed 1 night in Nov 2022

10/10 Excellent

Sharie

Stayed 1 night in Nov 2022

8/10 Good

Petrina

Liked: Cleanliness, amenities, property conditions & facilities
The customer service is second to none - Thanks Erin & Racheal
Stayed 2 nights in Sep 2022
Response from Manager on Sep 28, 2022
Dear Petrina,Thank you for sharing your experience at ACR Townsville. I’m so pleased you enjoyed your time in residency with us, and Racheal and Eryn looked after you. I will be sure to pass on your wonderful comments to our team.We look forward to welcoming you back to Aligned Corporate Residences Townsville.Warm Regards,Faye GirdGeneral Manager

10/10 Excellent

greg

Business traveler
Liked: Cleanliness
You had a spare room at short notice
Stayed 1 night in Aug 2022
Response from ACR Townsville on Sep 19, 2022
Thank you for sharing your experience at Aligned Corporate Residences Townsville. We are delighted that you enjoyed your stay and look forward to welcoming you back. Kind Regards, Faye and the team at ACR Townsville.

8/10 Good

Matthew

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location for a visit to watch the Cowboys!! Plenty of places nearby for a feed and a drink.
Stayed 2 nights in Aug 2022
Response from Faye on Aug 9, 2022
Dear Matthew, Thank you for sharing your experience at ACR Townsville. I’m so pleased you enjoyed your time in residency with us, especially our location! Nice and close to the stadium with restaurants at our front door, how can you go wrong! We look forward to welcoming you back to Aligned Corporate Residences Townsville. Warm Regards, Faye Gird General Manager

8/10 Good

Brad

Stayed 1 night in Jul 2022

8/10 Good

Phil

Liked: Cleanliness, room comfort
Stayed 2 nights in Jun 2022
Response from Faye on Aug 9, 2022
Dear Phil, Thank you for your 8 out of 10 review. We appreciate you taking the time to rate your recent experience with us, and look forward to welcoming you back to Aligned Corporate Residences Townsville. Warm regards, Faye Gird General Manager

8/10 Good

Tracey

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Location and property was great. However the lady on reception was rude. What a shame, I had to ask three times where to park, she answered very rude and abrupt. After travelling all afternoon what a big let down. I asked because we needed the handicap park. She didn’t care at all. Then told me was had to pay the 100 and would get it back if I didn’t make a mess and live like a rockstar
Stayed 2 nights in Jun 2022
Response from Faye on Aug 9, 2022
Dear Tracey, Thank you for sharing your experience at ACR Townsville. We appreciate you taking the time to rate your recent experience with us. At Aligned Corporate Residences, we are passionate about leaving a positive lasting impression, so I’m disappointed to hear that your experience with us didn’t meet your expectations. Your experience was not the level of service we strive for and I apologize. This feedback has been shared with the team and we will endeavor to improve. We hope to welcome you back to Aligned Corporate Residences Townsville again. Warm Regards, Faye Gird General Manager

8/10 Good

Tracey

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Amenities, property conditions & facilities
Location and apartment was great. The spa bath didn’t work which was disappointing. The lady on the front reception was rude and unhelpful. I had to ask three times where I could park. Which was a shame as we had travelled all afternoon to get to townsville
Stayed 2 nights in Jun 2022
Response from ACR Townsville on Jun 12, 2022
Thank you for rating your experience with us at Aligned Corporate Residences Townsville. We are sorry that your stay did not reach that 10 out 10 experience. Feel free to contact the property directly to express your concerns or issues as your feedback is important to us and gives us an opportunity to improve our product. We look forward to welcoming you back in the future and ensuring your stay is up to standard. Kind Regards, the team at ACR Townsville.

8/10 Good

Katherine

Business traveler
Liked: Cleanliness, room comfort
Stayed 1 night in Jun 2022

10/10 Excellent

Yvonne

Stayed 1 night in May 2022

8/10 Good

Micheal

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2022

10/10 Excellent

Peter

Stayed 1 night in May 2022

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Easy to get to and ability to walk to the mall
Stayed 1 night in Apr 2022
Response from ACR Townsville on Jun 12, 2022
Thank you for sharing your experience at ACR Townsville. We are delighted that you enjoyed your stay and look forward to welcoming you back. Kind Regards, Faye and the team at ACR Townsville.

4/10 Poor

Lee

Business traveler
Liked: Amenities, property conditions & facilities
Room smelt like cigarettes had to leave door to balcony open all night and air conditioning on all night just to get some sleep seems to be in the bed clothing
Stayed 1 night in Apr 2022
Response from Faye on May 6, 2022
Thank you for taking the time to review Aligned Corporate Residences Townsville. Your feedback is important to us and we are genuinely disappointed that your recent stay did not meet your expectation. This is not the standard or level of guest satisfaction that we strive for. We will certainly communicate these areas with our team and are committed to improving.

6/10 Okay

Kirsty

Business traveler
Hotels.com and reception listing different hours
This is my second time staying at the hotel. I had to change the booking the day of check in and Faye was very pleasant and kindly changed the dates without charging 1 night cancellation fee as per their hotels.com policy. I arrived after hours on Saturday and had received a text earlier in the day with a lock box code to access keys. Easy to find and get into the room. The beds are firm, old furniture and I usually sleep on the sofa for comfort. The kitchen is well equiped for most meals if cooking, great views of the marina and little noise over the weekend. After checking reception hours in the app; Sunday morning I waited at reception to make payment for the room, however after 20 mins the counter had not opened although the on-site staff were making calls in regards to guests, when I interrupted I was informed reception is closed Sunday’s and there is signs everywhere stating this. Honestly, there is many signs and I didn’t think to double check the listing had updated hours. Hotels.com have only had incorrect details once in 7 years I’ve been using the booking platform. Overall aligned corporate residences is a great location if you don’t mind the hard mattress.
Stayed 3 nights in Apr 2022
Response from Faye on May 6, 2022
Thank you for your review and sharing your experience. We are glad we made the process of changing your booking dates and checking in easy and pleasant. We are dissapointed you did not get the good night's sleep we had hoped and are very sorry for any inconvenience caused in relation to the limited reception hours over the Easter weekend. We appreciate your feedback, we will review all of your points and look at improving where we can. We look forward to welcoming you back in the future. From Faye and the ACR Team.

10/10 Excellent

Rebecca

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Friendly service and location was great
Stayed 3 nights in Mar 2022
Response from Faye on Apr 19, 2022
Thank you for sharing your experience at Aligned Corporate Residences Townsville. We are delighted that you enjoyed your stay and look forward to welcoming you back. Kind Regards, Faye and the team at ACR Townsville.

8/10 Good

Lindra

Traveled with partner
Liked: Amenities
We could have a cigarette on the balcony
Stayed 1 night in Apr 2022
Response from Faye on May 6, 2022
Thank you for sharing your experience at Aligned Corporate Residences Townsville. We are delighted that you enjoyed your stay and look forward to welcoming you back. Kind Regards, Faye and the team at ACR Townsville.

4/10 Poor

Glenys

Stayed 1 night in Mar 2022
Response from General Manager on Mar 23, 2022
Thank you for rating your experience with us at Aligned Corporate Residences Townsville. We are sorry that your stay did not reach that 10 out 10 experience. Feel free to contact the property directly to express your concerns or issues as your feedback is important to us and gives us an opportunity to improve our product. We look forward to welcoming you back in the future and ensuring your stay is up to standard. Kind Regards, Faye and the team at ACR Townsville.

4/10 Poor

Tajna

Traveled with family and small children
Disliked: Cleanliness, amenities
The rooms were not very clean same as the pool it was full of bugs. Staff was hardly available and when they were they weren't very helpful.Overall we were very disappointed with our accommodation.
Stayed 4 nights in Dec 2021
Response from Manager on Jan 10, 2022
Thank you for taking the time to review ACR Townsville. Your feedback is important to us and we are genuinely disappointed that your recent stay did not meet your expectation. This is not the standard or level of guest satisfaction that we strive for. We will certainly communicate these areas with our team and are committed to improving.

10/10 Excellent

kathy

Liked: Cleanliness, room comfort
Wow what a view!
Fantastic position as it’s close to everything. Lots of eating places and a short walk to the river waterfront. The room had everything needed and a great view over the marina. The bed was very comfy. Only negative point is the way the shower is set up. It is a very difficult/dangerous step up and over the high bath into the shower. I can imagine how hard it would be for the elderly, very young or any one with a disability.
Stayed 1 night in Jan 2022
Response from Manager on Jan 9, 2022
Thank you for sharing your experience at ACR Townsville. We are delighted that you enjoyed your stay and look forward to welcoming you back. Kind Regards, Faye and the team at ACR Townsville.

8/10 Good

Laura

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Location was great, room size was good. Everything was in working order and even though we didn’t use parking there seemed to be plenty of it available. Plenty of eateries nearby. My only criticism was that I felt the size of the room and pricing would have justified a king bed and the pillows were like footballs. Fortunately there were bed cushions!
Stayed 1 night in Dec 2021
Response from Faye on Dec 5, 2021
Thank you for your review and sharing your experience. Your feedback is important to us and gives us an opportunity to improve our product. We hope to welcome you back again soon. Kind Regards, Faye and the team at ACR Townsville.

8/10 Good

Sarah Jane

Traveled with partner
Liked: Amenities
Spacious property with great view.
Stayed 1 night in Oct 2021
Response from Faye on Oct 22, 2021
Thank you for rating your experience with us at ACR Townsville. We are delighted that you enjoyed your stay and look forward to welcoming you back. Kind Regards, Faye and the team at ACR Townsville.

8/10 Good

Nicholas

Liked: Cleanliness, room comfort
Had a great stay. All staff were very helpful. Great location.
Stayed 3 nights in Sep 2021
Response from Manager on Sep 30, 2021
Thank you for sharing your experience at Aligned Corporate Residences Townsville. We are delighted that you enjoyed your stay and look forward to welcoming you back. Kind Regards, Faye and the team at Aligned Corporate Townsville.

10/10 Excellent

Joe

Traveled with group
Liked: Cleanliness, room comfort
Stayed 3 nights in Sep 2021
Response from Faye Gird on Sep 27, 2021
Thank you for rating your experience with us at Aligned Corporate Residences Townsville. We are delighted that you enjoyed your stay and look forward to welcoming you back. Kind Regards, Faye and the team at Aligned Corporate Residences Townsville.

8/10 Good

Satish

Liked: Cleanliness, room comfort
Stayed 4 nights in Aug 2021
Response from Faye Gird on Sep 27, 2021
Thank you for rating your experience with us at Aligned Corporate Residences Townsville. We are delighted that you enjoyed your stay and look forward to welcoming you back. Kind Regards, Faye and the team at ACR Townsville.

8/10 Good

Raimo

Liked: Cleanliness, room comfort
Beautiful weather and views. Shower facility was not good for older people high step to shower area (spa).
Stayed 2 nights in Jul 2021

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great views over the marina, the room was comfortable and relaxing Easy walking to shops cafes and bars on Flinders St as well as Palmer Street The busier end of Town is the Strand is 5 to 10 mins by car or 20 to 30 minute walk to the beachside or casino
Stayed 5 nights in Jul 2021

2/10 Terrible

Verified traveler

Business traveler
Book in procedures were terrible. Said I would be sent a code for after hours book in- no code sent.
Stayed 1 night in Jun 2021

10/10 Excellent

Joe

Business traveler
Liked: Cleanliness, room comfort
The staff were fruendly and the room was excellent
Stayed 2 nights in May 2021

8/10 Good

Joe

Liked: Cleanliness, room comfort
Stayed 2 nights in May 2021

8/10 Good

Ky-Leigh

Traveled with group
Liked: Cleanliness, room comfort
Happy Stay
Our room was clean and comfortable, and in great location for local sport event, also within walking distance to local cafe and pubs. Staff were helpful and accomodating and pleasant to deal with.
Stayed 1 night in May 2021

8/10 Good

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Apr 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean, quiet and conveniently located with a lovely view. Comfortable bed.
Stayed 1 night in Apr 2021
Response from Faye on May 4, 2021
Thank you for sharing your experience at Quest Townsville. We are delighted that you enjoyed your stay and look forward to welcoming you back. Kind Regards, Faye and the team at Quest Townsville.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Absolutely loved this place, will definitely stay here again
Stayed 4 nights in Mar 2021
Response from Faye on May 4, 2021
Thank you for rating your experience with us at Quest Townsville. We are delighted that you enjoyed your stay and look forward to welcoming you back. Kind Regards, Faye and the team at Quest Townsville.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Very close to restaurants and take aways. Pool with spa.
Stayed 1 night in Feb 2021

8/10 Good

Verified traveler

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Secure off street parking provided free. The unit was very clean, the shower cubicle was large and easily accessible, the instructions given for check in outside of reception times was easily followed. I should of requested the rooms to be close to each other, they were on different floors
Stayed 1 night in Feb 2021