Ratings based on 23 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
94% of guests recommend
3.2 Room cleanliness
3.3 Service & staff
3.7 Room comfort
3.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Getaway With Friends
by A verified traveler

Overall good

Posted Oct 5, 2014 
Nice place & nice staff But private pool and room not clean!
5 out of 5
Recommended
by Dianafrom Vancouver canada

Picture perfect

Posted Aug 17, 2014 
We got an amazing deal on this fabulous hotel, after bikin the volcano this place was exactly what we were looking for! The room was large, clean & the hot spring infinity pool was outstanding. Highly recommend staying here!
5 out of 5
by Debbie Twidalefrom Australia - QLD - Regional QLD

Posted Jul 23, 2014 
Pros: Beds very comfortable. Hot spring pool was amazing. Gardens & landscaping really beautiful. Wished we stayed here longer
Cons: Lukewarm shower
Location: Perfect
Facilities: Home away from home; Value: Amazing; Service: Courteous; Cleanliness: Lovely;
4 out of 5
Recommended
for Families
by Mariafrom sby

kamar keluarga yang besar dan nyaman

Posted Jul 8, 2014 
hotel agak terpencil karna dekat danau tetapi kami kenggunakan kamar keluarga dengan kolam renang air hangat setiap saat jadi sangat menyenangkan
3 out of 5
by Tessa Lindfrom Australia - SA - Adelaide

Posted Jun 11, 2014 
Pros: Close to Mt Batur, for early trekking trip.
Cons: Rooms were not maintained. Blinds did not block out sunlight. On one door there was no glass allowing mosquitoes to come into the room.
We did not have water or wifi in our room for our entire stay, however we were compensated by a free dinner.
1 out of 5
by khurramfrom melbourne

Horrible hotel avoid

Posted May 16, 2014
It's a haunting place, we accidentally booked it and found about 2 more guests in the whole hotel, it was scary to be almost alone in that place, hotel is not maintained at all, very dirty below average place. Staff was okay. Breakfast was in room and very brief, was had to do breaky again from outside.
3 out of 5
by Leigh Efferionfrom Australia - QLD - Regional QLD

Posted May 16, 2014 
Pros: Price
Cons: No other guests, place run down, dining in a weird space, limited lighting switchd on in resort, wait staff polite but wearing sweatshirt, weird place
Location: Poor views, remote near quarry
Facilities: Villa good nice pools; Value: Acceptable price; Service: Below average, wait staff in sweatshirt; Cleanliness: dusty fridge dirty; Road to resort shared by overloaded trucks servicing volcanic quarry, place is getting overgrown, unkempt, very sad
5 out of 5
Recommended
for Couples
by Katefrom Denver

Overall lovely hotel with a great location.

Posted Apr 22, 2014 
A little confusion when we arrived in that they couldn't find our reservation so we ended up leaving an additional deposit so we could just in to go to bed early for trekking. Very easy access for trekking and the hot springs were fantastic. As was the room! Very clean with our own hot spring pool. Very quiet but I'd go back!! The view from the restaurant is simply stunning!
4 out of 5
by Wendy HARRISSfrom Australia - WA - Perth

Posted Mar 24, 2014 
Pros: The Volcanic spring water everywhere was amazing, and quite a treat
Cons: No power to mini bar or coffee marking, and the staff were not able to understand what we were trying to tell them, poor english
Location: Away from it all, Inspiring, Outstanding
Facilities: Nice , A bit dated no power; Value: cheaper elsewhere; Service: Polite, little english spoken; Cleanliness: Pleasant; Resturant was average, however the views of the lake and mountains were amazing
1 out of 5
Recommended
by Michaelfrom Danmark

Skuffende hotel - skuffende område

Posted Jan 19, 2014 
Vi valgte dette hotel fordi det lød lækkert med egen pool på pool og spa. Desværre måtte vi konstatere at pool'en var utæt så vandet løb ud. Hanen til spa'en virkede ikke, så vi fik en slange tilsluttet. Da vi så havde fået fyldt vand i spa'en kunne vi konstatere at dyserne heller ikke virkede. Bruseren i badeværelset sprøjtede mere ud til siderne end ned på den badende. Vi konfronterede receptionen med problemerne og fik den besked at de ville sende nogle forbi og kigge på det dagen efter. Da vi ville spise kl ca 19, fik vi den besked at restauranten ikke kunne lave mad da komfuret var i stykker. kl 20:30 var komfuret fikset og vi gik ned i restauranten, kun for at finde ud af at de kun havde varerne til at lave 1 ting på menuen - en kedelig kyllingesandwich. Denne måtte jo så udgøre det for aftensmaden denne aften. Det omkringliggende område var enormt kedeligt. De få lokale butikker og restauranter tog kun imod kontanter. Nærmeste pengeautomat var ca. 1 times kørsel væk. Dette hotel kan bestemt ikke anbefales. Vi havde booket 3 nætter, men vi afbrød dette ophold allerede efter 1 nat, da alt bare var utilfredsstillende. Hotellet havde ingen beklagelser over vi smuttede før tid. Ingen undskyld og ingenting refunderet. Ifølge betingelserne havde vi da heller ikke ret til refusion ved afbrudt ophold, men det havde nu set pænt ud hvis de havde gjort det alligevel eftersom vi forlod stedet fordi vi ikke fik hvad vi havde bestilt.