Ratings based on 4 Verified Reviews
They paid and stayed. We double-checked.
4.2 Room cleanliness
3.2 Service & staff
4.2 Room comfort
3.8 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler
Great StaffPosted Aug 30, 2013
friendly staff, made my two days stay a great adventure.
for Everyoneby Khalid
The only 5 stars hotel in TrabzonPosted Aug 26, 2013
Cons: Lighting, furniture, and the staff communication and languages skills.
Location: The best location in the heart of the city
The staff were good with little exposure to the English language. The furniture need to be renovated.
Recommendedby A verified traveler from San Clemente, CA
A Fading QueenPosted Nov 17, 2011
The Zorlu Grand Hotel was apparently THE hotel in Trabzon in days gone by, but it is a fading queen now. Maintenance has lagged. The staff at the front desk lack in customer service. The reason I checked "Yes" if I would recommend the hotel is because there isn't much choice in Trabzon. The location in central Trabzon is it's best asset.
Not Recommendedby A verified traveler from dublin Ireland
zorlu grand trabzon turkeyPosted Aug 2, 2011 on Hotels.com
the hotel was beautiful, clean and well maintained but apart from one person on reception it was very difficult to get information from the staff. twice i asked reception for something and neither time did it happen. one being a wake up call for my flight home! they wrote things on post it notes and left them there!! mad. it was also extremly expensive in the hotel. they charged us 32 turkish lira for two glasses of wine!!!