Ratings based on 76 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
75% of guests recommend
4.1 Room cleanliness
4.4 Service & staff
3.9 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 30, 2014
We were pleasantly surprised that they had a shuttle bus to take us to and from downtown. The staff was friendly and helpful. The room was clean and the breakfast was very good. There was a fountain in the tiny courtyard outside my room that that gave a soft, pleasant sound while I slept. It was a nice, comfortable stay.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 13, 2014
Great location. Very nice staff. Hotel room was clean and sufficient. The basics. Nothing fancy
2 out of 5
by A verified travelerfrom Kalamazoo, MI

Basic hotel that's way over-priced

Posted Aug 11, 2014
Pros: It was pretty clean. The location is good, very close to downtown and Old Mission Peninsula.
Cons: The entire hotel needs to be cleaned and updated.
Location: Close to downtown, the water, and the base of Old Mission Peninsula.
This hotel is terribly overpriced. It is about the same level as a nice Red Roof Inn or Motel 6. My room with a king as the most basic room you can imagine - although it was clean (except for the moldy shower curtain). Just feels old and worn out. The photos on the travel sites have nothing to do with the reality of the rooms. Plus, our room was freezing and there weren't any blankets. Staff was OK, night clerk was friendly. Morning checkout clerk left me cooling my heels for several minutes - even though there was no one else around. I could hear a maid in the back office say "there's someone at the desk." And she responded, "Yeah, I know." Sigh.
1 out of 5
by A verified traveler

Posted Jul 28, 2014
I am very un happy with my experience I was quoted a complete price by Expedia and was charged $72 dollars more by the best western four seasons traverse city. I was offered $100 voucher by expedia to make up for it. The hotel would not do anything!!! And why wouldI use Expedia again or the Best Western?
4 out of 5
Recommended
for Everyone
by A verified traveler

A Real Value in TC

Posted Jul 22, 2014
Definitely an older building. But the rooms are furnished comfortably, are clean and everything was found to be in working order. Most importantly, the staff is very friendly, clearly well trained and works very hard to be sure your visit is as good as it can be. Its a real value in Traverse City accommodations.
2 out of 5
by A verified traveler

Posted Jul 21, 2014
We walked into a hotel room at 59 degree because the air conditioner was on. The towel rack was broken the faucet hot label fell off. I never saw any cleaning people. Your front desk hostess was very nice. At 260 dollars a night I would not recommend this to anyone. The cost would be reasonable at 100 dollars a night. We had to make a reservation last minute due to scheduling conflicts and this hotel was the only one available.
1 out of 5
by A verified travelerfrom Michigan

Posted Jul 21, 2014
Pros: Good location
Old,old old,......They should tear down this place and start over.
4 out of 5
Recommended
for Everyone
by Sonnyfrom Lansing, Il.

Posted Jun 18, 2014
Pros: The personnel were cheerful and helpful. The location is excellent.
Cons: Having the sink in the room entryway seems a touch inappropriate. It would have been nice to have an in-room safe available.
Location: The location is excellent for getting around the Traverse City area including shopping, touring, beaches and even casino action.
The stay was pleasant; a little disappointed with the washing sink being located in the hallway. The staff was very pleasant and helpful. Breakfast room was also pleasant.
4 out of 5
Recommended
for Everyone
by timfrom Detroit

Up north.

Posted Jun 15, 2014
Not the nicest facilities in the world, but the staff went well above and beyond expectations to make it an excellent stay regardless.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to town.

Posted Jun 13, 2014
Pros: Everything.
Location: Great location. Easy to get to local activities .
Very nice breakfast , a warm welcome. Staff very friendly. Hotel was easy to get to.