Lobby

Reviews of Knights Inn Traverse City

2 out of 5
Knights Inn Traverse City
360 Munson Avenue, Traverse City, MI

Reviews

8.0

Very Good

Rating 10 - Excellent. 369 out of 1002 reviews" "
Rating 8 - Good. 384 out of 1002 reviews" "
Rating 6 - Okay. 158 out of 1002 reviews" "
Rating 4 - Poor. 58 out of 1002 reviews" "
Rating 2 - Terrible. 33 out of 1002 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Amanda

Traveled with family and small children
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Both bedskirts on the beds were nasty dirty, the mirror had something all over it, the tub had cracks and pieces missing, the faucet in the tub was broken, the hair dryer was broken and when I asked for another they didn’t have one, there was a cobweb in the corner with black things in it in the bathroom shower, and the fridge didn’t work. I have pictures of all the issues listed above.
Stayed 2 nights in Feb 2024
Response from Jessica, General Manager on Feb 29, 2024
Hi Amanda. Sorry for the delay in our response. We have been unable to access our Expedia account for almost a week. I am deeply disturbed by your report. I will be addressing this with our staff. I am sorry about the broken hair dryer. They tend to go out randomly in smoke. We do keep a backup at the Front Desk for when this happens. However, yours was the 2nd hair dryer to go out that day, and another guest had the spare. Sorry for the inconvenience. All of our tubs need to be refinished. This is part of the remodel that is happening right now. We will also be getting new furniture, carpet, and mirrors. We sent maintenance in after your checkout, and found nothing wrong with the faucet or fridge. The fridge just need to be plugged in. Sorry we missed that after the previous checkout. I do hope one day you can give us the chance to prove we can do better. If not, I understand and wish you the best in all your future travels.

10/10 Excellent

Stephen

Stayed 2 nights in Feb 2024
Response from Angee, Front Desk Manager on Mar 24, 2024
Thank you for staying with us. We look forward to serving you again in the future.

8/10 Good

Kristofor

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Had to check in across the street at the Howard Johnson, but other than that, it was a great one night stay. Bed was very comfortable. Great price, also!
Stayed 1 night in Dec 2023
Response from Angee on Feb 15, 2024
Thank you Kristofor reviewing us. We apologize for the inconvenience of having to go across the street to Howard Johnson for check-in. We hare pleased you had a good stay otherwise. Thank you for staying with us. We look forward to serving you again in the future.

6/10 Okay

Linda

Traveled with partner
Liked: Cleanliness, staff & service
No rails in showers or bathroom. All rooms should have these safety features. The photo didn't match the room.
Stayed 1 night in Dec 2023
Response from Angee, Front Desk Manager on Dec 16, 2023
Linda, thank you for your feedback. Our handicapped rooms are equipped with guard rails in the bathroom. We hope you come to stay again.

10/10 Excellent

Charles E

Liked: Cleanliness, staff & service, property conditions & facilities
Staff pleasant and accommodating.
Stayed 1 night in Nov 2023
Response from Angee, Front Desk Manager on Dec 4, 2023
Charles, Thank You for your rating and feedback.

10/10 Excellent

Malak

Liked: Amenities
Rooms are great, clean and romantic..
Stayed 1 night in Nov 2023
Response from Angee, Front Desk Manager on Dec 4, 2023
Malak, Thank you for your feedback. We hope to serve you again soon.

10/10 Excellent

Barbara

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Well maintained Friendly staff
Stayed 1 night in Nov 2023
Response from Angee, Front Desk Manager on Dec 4, 2023
Barbra, Thank you for your rating and feedback. We look forward to serving you again.

4/10 Poor

Bob

Liked: Cleanliness
Disliked: Staff & service
Office was closed all the time. Had to go across a 4 lane highway to a Howard Johnson to check in . If I wanted to take advantage if the continental breakfast I also had to cross highway. I asked for a 1st floor room so I could park in front of my room and only 3 nights of my stay could I do that.
Stayed 6 nights in Nov 2023
Response from Angee, Front Desk Manager on Nov 20, 2023
Bob, Thank you for your review. We apologize for your inconvenience of having to go to Howard Johnson for check-in and breakfast. We hope to serve you again one day.

6/10 Okay

Bridget

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Angee, Front Desk Manager on Nov 20, 2023
Thank You for your rating Bridget.

10/10 Excellent

Judith

Nice location, good price
Stayed 1 night in Nov 2023
Response from Angee, Front Desk Manager on Nov 17, 2023
Thank you for your awesome feedback. We are happy our location and price worked for you. We hope to serve you again.

10/10 Excellent

Lorrie

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Want to say wasn’t very happy that had Togo across the street to check in but the gentleman was a i won he was awesome.
Stayed 1 night in Nov 2023
Response from Angee, Front Desk Manager on Nov 17, 2023
Lorrie, Thank you for your feedback. We are pleased you enjoyed your stay, even though you had to check-in across the road. We hope to serve you again.

6/10 Okay

Jonathan

Liked: Cleanliness
The room was not ready for check in at 3pm and I had to wait until 630pm. I think this is a one off though because the lobby is being renovated.
Stayed 2 nights in Nov 2023
Response from Angee, Front Desk Manager on Nov 17, 2023
Jonathon, Thank you for your feedback. We apologize for not having your room done on time. We hope to serve you again.

10/10 Excellent

Parker

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2023
Response from Angee, Front Desk Manager on Nov 17, 2023
Thank you for your awesome review. We hope to see again soon.

8/10 Good

Serita

Stayed 1 night in Nov 2023
Response from Angee, Front Desk Manager on Dec 4, 2023
Thank you for your rating. We look forward to serving you again.

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Overall experience was decent. However the heater blows cold air. Otherwise the front desk was very accommodating to our needs.
Stayed 2 nights in Oct 2023
Response from Adam on Oct 28, 2023
Thank you for bringing this to our attention. Now we can address this. I hope this doesn't deter from staying with us in the future. We will do our best to correct this issue. We hope to see you in the future.

6/10 Okay

VIRGINIA

Traveled with family
Liked: Staff & service
It room was adequate
Stayed 1 night in Oct 2023
Response from Adam on Oct 28, 2023
Thank you for choosing our location. If there was anything we can do better, we would love the feedback so we can improve your future stays.

2/10 Terrible

Nancy

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
We found three roaches in the bathroom area. When it was reported, they said it was that time of year. That was it!
Stayed 1 night in Oct 2023
Response from Guest Relations on Oct 27, 2023
Dear Nancy,What you have described is disappointing, as we want all our guests to have a great stay. Your concern regarding pests is taken seriously, so rest assured that we will thoroughly investigate our accommodations to ensure they are free of unwanted visitors. Your feedback is gratefully received, and we thank you for allowing us to host you.

10/10 Excellent

Gary

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Adam on Oct 28, 2023
Thank you for giving us the opportunity to accommodate you! Our staff will be awaiting your future reservations!

8/10 Good

maureen

Liked: Staff & service
Quite. Hot shower
Stayed 2 nights in Sep 2023
Response from Adam on Oct 28, 2023
We take pride in our guests and the and our staff for making everyone's stay comfortable. Please visit us again.

10/10 Excellent

Cheryl

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Stayed 1 night in Oct 2023
Response from Adam on Oct 28, 2023
I am delighted to hear that. We look forward to seeing you again.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place.
Stayed 3 days. Nice place. Sink light went out and maintenance repaired quickly.
Stayed 3 nights in Oct 2023
Response from Adam on Oct 28, 2023
Thank you for staying with us. Our maintenance men take pride in helping our guests. We hope we will see you again.

8/10 Good

Luanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Adam on Oct 28, 2023
Thank you for choosing Knights Inn. We look forward to seeing you again.

10/10 Excellent

Joshua

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Adam on Oct 28, 2023
I'm glad you had a pleasant stay. I hope you'll still let us be able to host you in the future.

8/10 Good

Scott

Liked: Cleanliness, staff & service
The only couple items that needs constructive feedback is (1) the bedstand lamp had a turn-on/off switch that seemed loose and almost on the verge of breaking. (2) the shower curtain needs to be a longer length so that it efficiently sheds water back into the tub. Two of my showers weeped over the lip and some puddling occurred on the bathroom floor (grateful for the extra towels). Rm 216.
Stayed 1 night in Oct 2023
Response from Jessica Denton, GM on Nov 4, 2023
Thank you for your feedback! I am happy your stay with us went fairly well. I am sorry about the shower curtains. I will keep that in mind when I order replacements. I am also sorry about your lamp. I have submitted a work order to maintenance to have that checked out. Thank you for letting us know. I hope you will come back to see us one day.

10/10 Excellent

Barbara

Traveled with partner
The room was very clean and well stocked. We were in Traverse City to visit with a sick friend so did not eat the breakfast provided or anything other than the room
Stayed 2 nights in Oct 2023
Response from Adam on Oct 28, 2023
We here at the Knights Inn are glad that we could of helped in your time in need a little more comfortable considering the circumstances.

6/10 Okay

Adrian

Disliked: Amenities
ok, good price. Only there for one night. Probably would not choose again
Stayed 1 night in Sep 2023
Response from Adam on Oct 12, 2023
I do apologize that your stay was not ideal. I would like that you could give us another chance to accommodate you and give you a better experience.

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities
There was mold on the bathroom tiles. Room musty.
Stayed 2 nights in Oct 2023
Response from Adam on Oct 12, 2023
That is not something anyone would like to see let alone feel on their feet. I do apologize. Thank you for bringing that to my attention. I will address this issue and go through the correct measures to resolve this. I hope this doesn't deter you from visiting us again.

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room, clean, comfortable central location. People were very knowledgeable an friendly
Stayed 2 nights in Oct 2023
Response from Adam on Oct 12, 2023
I'm very pleased to hear that you had a good stay! We take pride in our staff. I hope you will se us again and thank you for your feedback!

2/10 Terrible

Mario

Disliked: Cleanliness, staff & service, property conditions & facilities
Bed bugs
Stayed 1 night in Oct 2023
Response from Adam on Oct 12, 2023
I'm very sorry that you had to deal with is issue. This is something that no would like to deal with. I hope our staff was able to make your stay after finding out about this, more comfortable. Please don't let this stop you from coming to see us in the future. We would be happy to accomodate you in your future travels.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Adam on Oct 12, 2023
Thank you for letting us accommodate you! Please see us again!

10/10 Excellent

Kelly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family trip
It was a wonderful stay. Clean room. Very smooth checkin. Comfy beds.
Stayed 4 nights in Oct 2023
Response from Adam on Oct 12, 2023
Thank you for choosing to stay with us. We hope to See you again!

6/10 Okay

Debra

Traveled with partner
Liked: Cleanliness, staff & service
Door in room had a huge gap.
Stayed 1 night in Oct 2023
Response from Adam on Oct 13, 2023
I apologize if that affected your stay. I hope this doesn't hinder any future plans you may have with staying with us. Thank you for bringing this to our attention.

10/10 Excellent

Lisa

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Adam on Oct 13, 2023
That you for your review. We look forward to being able to accommodate you again.

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Adam on Oct 13, 2023
Thank you so much for your great review. We look forward to seeing again.

10/10 Excellent

victoria

Stayed 1 night in Oct 2023
Response from Adam on Oct 28, 2023
Our staff here at Knights Inn appreciate that you decided to let us accommodate you. We look forward to seeing you in the future.

6/10 Okay

Jim

Liked: Cleanliness, staff & service
Noise between the he ac and ref
Stayed 1 night in Oct 2023
Response from Adam on Oct 13, 2023
I apologize if the noise disturbed you stay. Thank you for bringing this to our attention so we can resolve this issue and hopefully make your next stay more restful.

10/10 Excellent

Edward

Stayed 1 night in Oct 2023
Response from Adam on Oct 28, 2023
We are glad you enjoyed your stay. We look forward to accommodating you again.

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice Birthday getaway. Our room was upgraded.
Stayed 2 nights in Oct 2023
Response from Adam on Oct 13, 2023
I'm glad you had a nice birthday. I hope your upgrade helped to improve your stay with us and that we will see you in the future.

8/10 Good

Sally

Liked: Cleanliness, staff & service, property conditions & facilities
Nice beds!
Stayed 2 nights in Oct 2023
Response from Adam on Oct 13, 2023
Thank you for staying with us. We look forward to accommodating you for you future stays.

10/10 Excellent

Pamela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent desk staff- very friendly, helpful and professional.
Stayed 1 night in Sep 2023
Response from Adam on Oct 13, 2023
Thank you! Our staff takes pride in our professionalism and our customer service.

8/10 Good

Elizabeth, Vermontville

Liked: Staff & service, amenities, property conditions & facilities
We were in town one night and this hotel was perfect for what we needed. It was conveniently located, the beds were comfortable and the air conditioner worked super well.
Stayed 1 night in Sep 2023
Response from Adam on Oct 28, 2023
Thank you for your feedback. Our housekeeping and maintenance staff are very diligent in their duties so that you stay is comfortable.

10/10 Excellent

Rodney

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
All good.
Stayed 2 nights in Sep 2023
Response from Adam on Oct 28, 2023
Thank you. Please visit us again.

10/10 Excellent

Merilee

Liked: Cleanliness, amenities, property conditions & facilities
The only problem we had, was the coffee maker didn't work. And the shower got the floor all wet.
Stayed 2 nights in Sep 2023
Response from Adam on Oct 28, 2023
We appreciate you bringing this to our attention. We hope you will let us be able to accommodate you with your future stays.

8/10 Good

Robert

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
No
Stayed 1 night in Sep 2023
Response from Adam on Oct 28, 2023
We apologize that your stay was not satisfactory. Please let us know what issues you had so we can correct them and hopefully be able to host you in future visits.

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Rooms Needs updating.
The staff was very helpful, friendly and pleasant to work with. The room was clean but the furnishings were dated, scratched and the lamps needed fixing.
Stayed 1 night in Sep 2023
Response from Adam on Oct 28, 2023
Thank you. Our staff enjoys helping our guests and we appreciate the feedback so we can focus on what we can do to make your future stays more comfortable.

4/10 Poor

Thomas

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Nice Staff
Stayed 1 night in Sep 2023
Response from Adam on Oct 28, 2023
We take pride in our staff and our staff takes pride in helping our guests. We hope to see you again.

10/10 Excellent

Kerry

Stayed 1 night in Sep 2023
Response from Adam on Oct 28, 2023
Thank you for deciding to let us be the ones to accommodate you. We look forward to seeing you again.

6/10 Okay

Tom

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The mattress was lumpy (old?) and uncomfortable. The TV didn't work.
Stayed 1 night in Sep 2023
Response from Jessica Denton, GM on Nov 4, 2023
Thank you for your feedback! I am sorry your stay with us was not 100% satisfactory. I am sorry about your mattress. I am actually replacing the bad ones over the winter. I am also sorry about the TV. I am submitting a work order to have that checked. I hope you will give us the chance one day to prove that we can do better. I wish you safe travels in all your future endeavors.

6/10 Okay

Karen

Disliked: Staff & service
Stayed 2 nights in Sep 2023
Response from Jessica Denton, GM on Nov 4, 2023
Thank you for your feedback! I am sorry your stay was not 100% satisfactory. I hope you will give us the chance one day to prove we can do better.

10/10 Excellent

Dianne

Stayed 3 nights in Sep 2023
Response from Adam on Oct 28, 2023
We look forward to your next visit!