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Both bedskirts on the beds were nasty dirty, the mirror had something all over it, the tub had cracks and pieces missing, the faucet in the tub was broken, the hair dryer was broken and when I asked for another they didn’t have one, there was a cobweb in the corner with black things in it in the bathroom shower, and the fridge didn’t work. I have pictures of all the issues listed above.
Amanda
Stayed 2 nights in Feb 2024
Response from Jessica, General Manager on Feb 29, 2024
Hi Amanda. Sorry for the delay in our response. We have been unable to access our Expedia account for almost a week. I am deeply disturbed by your report. I will be addressing this with our staff. I am sorry about the broken hair dryer. They tend to go out randomly in smoke. We do keep a backup at the Front Desk for when this happens. However, yours was the 2nd hair dryer to go out that day, and another guest had the spare. Sorry for the inconvenience. All of our tubs need to be refinished. This is part of the remodel that is happening right now. We will also be getting new furniture, carpet, and mirrors. We sent maintenance in after your checkout, and found nothing wrong with the faucet or fridge. The fridge just need to be plugged in. Sorry we missed that after the previous checkout. I do hope one day you can give us the chance to prove we can do better. If not, I understand and wish you the best in all your future travels.
10/10 Excellent
Stephen
Feb 25, 2024
Stephen
Stayed 2 nights in Feb 2024
Response from Angee, Front Desk Manager on Mar 24, 2024
Thank you for staying with us. We look forward to serving you again in the future.
Had to check in across the street at the Howard Johnson, but other than that, it was a great one night stay. Bed was very comfortable. Great price, also!
Kristofor
Stayed 1 night in Dec 2023
Response from Angee on Feb 15, 2024
Thank you Kristofor reviewing us. We apologize for the inconvenience of having to go across the street to Howard Johnson for check-in. We hare pleased you had a good stay otherwise. Thank you for staying with us. We look forward to serving you again in the future.
6/10 Okay
Linda
Traveled with partner
Dec 15, 2023
Liked: Cleanliness, staff & service
No rails in showers or bathroom. All rooms should have these safety features. The photo didn't match the room.
Linda
Stayed 1 night in Dec 2023
Response from Angee, Front Desk Manager on Dec 16, 2023
Linda, thank you for your feedback. Our handicapped rooms are equipped with guard rails in the bathroom. We hope you come to stay again.
Response from Angee, Front Desk Manager on Dec 4, 2023
Barbra, Thank you for your rating and feedback. We look forward to serving you again.
4/10 Poor
Bob
Nov 20, 2023
Liked: Cleanliness
Disliked: Staff & service
Office was closed all the time. Had to go across a 4 lane highway to a Howard Johnson to check in . If I wanted to take advantage if the continental breakfast I also had to cross highway. I asked for a 1st floor room so I could park in front of my room and only 3 nights of my stay could I do that.
Bob
Stayed 6 nights in Nov 2023
Response from Angee, Front Desk Manager on Nov 20, 2023
Bob, Thank you for your review. We apologize for your inconvenience of having to go to Howard Johnson for check-in and breakfast. We hope to serve you again one day.
Want to say wasn’t very happy that had Togo across the street to check in but the gentleman was a i won he was awesome.
Lorrie
Stayed 1 night in Nov 2023
Response from Angee, Front Desk Manager on Nov 17, 2023
Lorrie, Thank you for your feedback. We are pleased you enjoyed your stay, even though you had to check-in across the road. We hope to serve you again.
6/10 Okay
Jonathan
Nov 11, 2023
Liked: Cleanliness
The room was not ready for check in at 3pm and I had to wait until 630pm. I think this is a one off though because the lobby is being renovated.
Jonathan
Stayed 2 nights in Nov 2023
Response from Angee, Front Desk Manager on Nov 17, 2023
Jonathon, Thank you for your feedback. We apologize for not having your room done on time. We hope to serve you again.
10/10 Excellent
Parker
Nov 11, 2023
Liked: Staff & service
Disliked: Property conditions & facilities
Parker
Stayed 1 night in Aug 2023
Response from Angee, Front Desk Manager on Nov 17, 2023
Thank you for your awesome review. We hope to see again soon.
8/10 Good
Serita
Nov 7, 2023
Serita
Stayed 1 night in Nov 2023
Response from Angee, Front Desk Manager on Dec 4, 2023
Thank you for your rating. We look forward to serving you again.
Overall experience was decent. However the heater blows cold air. Otherwise the front desk was very accommodating to our needs.
Eric
Stayed 2 nights in Oct 2023
Response from Adam on Oct 28, 2023
Thank you for bringing this to our attention. Now we can address this. I hope this doesn't deter from staying with us in the future. We will do our best to correct this issue. We hope to see you in the future.
6/10 Okay
VIRGINIA
Traveled with family
Oct 23, 2023
Liked: Staff & service
It room was adequate
VIRGINIA
Stayed 1 night in Oct 2023
Response from Adam on Oct 28, 2023
Thank you for choosing our location. If there was anything we can do better, we would love the feedback so we can improve your future stays.
We found three roaches in the bathroom area. When it was reported, they said it was that time of year. That was it!
Nancy
Stayed 1 night in Oct 2023
Response from Guest Relations on Oct 27, 2023
Dear Nancy,What you have described is disappointing, as we want all our guests to have a great stay. Your concern regarding pests is taken seriously, so rest assured that we will thoroughly investigate our accommodations to ensure they are free of unwanted visitors. Your feedback is gratefully received, and we thank you for allowing us to host you.
I'm glad you had a pleasant stay. I hope you'll still let us be able to host you in the future.
8/10 Good
Scott
Oct 13, 2023
Liked: Cleanliness, staff & service
The only couple items that needs constructive feedback is (1) the bedstand lamp had a turn-on/off switch that seemed loose and almost on the verge of breaking. (2) the shower curtain needs to be a longer length so that it efficiently sheds water back into the tub. Two of my showers weeped over the lip and some puddling occurred on the bathroom floor (grateful for the extra towels). Rm 216.
Scott
Stayed 1 night in Oct 2023
Response from Jessica Denton, GM on Nov 4, 2023
Thank you for your feedback! I am happy your stay with us went fairly well. I am sorry about the shower curtains. I will keep that in mind when I order replacements. I am also sorry about your lamp. I have submitted a work order to maintenance to have that checked out. Thank you for letting us know. I hope you will come back to see us one day.
10/10 Excellent
Barbara
Traveled with partner
Oct 12, 2023
The room was very clean and well stocked. We were in Traverse City to visit with a sick friend so did not eat the breakfast provided or anything other than the room
Barbara
Stayed 2 nights in Oct 2023
Response from Adam on Oct 28, 2023
We here at the Knights Inn are glad that we could of helped in your time in need a little more comfortable considering the circumstances.
6/10 Okay
Adrian
Oct 12, 2023
Disliked: Amenities
ok, good price. Only there for one night. Probably would not choose again
Adrian
Stayed 1 night in Sep 2023
Response from Adam on Oct 12, 2023
I do apologize that your stay was not ideal. I would like that you could give us another chance to accommodate you and give you a better experience.
That is not something anyone would like to see let alone feel on their feet. I do apologize. Thank you for bringing that to my attention. I will address this issue and go through the correct measures to resolve this. I hope this doesn't deter you from visiting us again.
I'm very sorry that you had to deal with is issue. This is something that no would like to deal with. I hope our staff was able to make your stay after finding out about this, more comfortable. Please don't let this stop you from coming to see us in the future. We would be happy to accomodate you in your future travels.
It was a wonderful stay. Clean room. Very smooth checkin. Comfy beds.
Kelly
Stayed 4 nights in Oct 2023
Response from Adam on Oct 12, 2023
Thank you for choosing to stay with us. We hope to See you again!
6/10 Okay
Debra
Traveled with partner
Oct 9, 2023
Liked: Cleanliness, staff & service
Door in room had a huge gap.
Debra
Stayed 1 night in Oct 2023
Response from Adam on Oct 13, 2023
I apologize if that affected your stay. I hope this doesn't hinder any future plans you may have with staying with us. Thank you for bringing this to our attention.
Thank you so much for your great review. We look forward to seeing again.
10/10 Excellent
victoria
Oct 5, 2023
victoria
Stayed 1 night in Oct 2023
Response from Adam on Oct 28, 2023
Our staff here at Knights Inn appreciate that you decided to let us accommodate you. We look forward to seeing you in the future.
6/10 Okay
Jim
Oct 4, 2023
Liked: Cleanliness, staff & service
Noise between the he ac and ref
Jim
Stayed 1 night in Oct 2023
Response from Adam on Oct 13, 2023
I apologize if the noise disturbed you stay. Thank you for bringing this to our attention so we can resolve this issue and hopefully make your next stay more restful.
10/10 Excellent
Edward
Oct 4, 2023
Edward
Stayed 1 night in Oct 2023
Response from Adam on Oct 28, 2023
We are glad you enjoyed your stay. We look forward to accommodating you again.
We were in town one night and this hotel was perfect for what we needed. It was conveniently located, the beds were comfortable and the air conditioner worked super well.
Elizabeth
Stayed 1 night in Sep 2023
Response from Adam on Oct 28, 2023
Thank you for your feedback. Our housekeeping and maintenance staff are very diligent in their duties so that you stay is comfortable.
The only problem we had, was the coffee maker didn't work. And the shower got the floor all wet.
Merilee
Stayed 2 nights in Sep 2023
Response from Adam on Oct 28, 2023
We appreciate you bringing this to our attention. We hope you will let us be able to accommodate you with your future stays.
8/10 Good
Robert
Traveled with family
Sep 21, 2023
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
No
Robert
Stayed 1 night in Sep 2023
Response from Adam on Oct 28, 2023
We apologize that your stay was not satisfactory. Please let us know what issues you had so we can correct them and hopefully be able to host you in future visits.
6/10 Okay
Verified traveler
Traveled with family
Sep 21, 2023
Liked: Staff & service
Disliked: Property conditions & facilities
Rooms Needs updating.
The staff was very helpful, friendly and pleasant to work with.
The room was clean but the furnishings were dated, scratched and the lamps needed fixing.
Verified traveler
Stayed 1 night in Sep 2023
Response from Adam on Oct 28, 2023
Thank you. Our staff enjoys helping our guests and we appreciate the feedback so we can focus on what we can do to make your future stays more comfortable.
The mattress was lumpy (old?) and uncomfortable. The TV didn't work.
Tom
Stayed 1 night in Sep 2023
Response from Jessica Denton, GM on Nov 4, 2023
Thank you for your feedback! I am sorry your stay with us was not 100% satisfactory. I am sorry about your mattress. I am actually replacing the bad ones over the winter. I am also sorry about the TV. I am submitting a work order to have that checked. I hope you will give us the chance one day to prove that we can do better. I wish you safe travels in all your future endeavors.
6/10 Okay
Karen
Sep 17, 2023
Disliked: Staff & service
Karen
Stayed 2 nights in Sep 2023
Response from Jessica Denton, GM on Nov 4, 2023
Thank you for your feedback! I am sorry your stay was not 100% satisfactory. I hope you will give us the chance one day to prove we can do better.