Ratings based on 2 Verified Reviews

They paid and stayed. We double-checked.
2.5 out of 5
2.5 Room cleanliness
3.0 Service & staff
2.5 Room comfort
2.0 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler from UK

Cheap but still below par.

Posted Aug 14, 2014
Pros: Really good position for exploring the local mountains. We were there to do some via ferratas and had a really good time, in that respect.
Cons: See above. Just taking a little care and attention would dramatically change this experience as it was just small, niggly things that spoilt it.
Location: Walking, climbing, shopping & VIA FERRATA!! (Fantastic WW1 bepi zac route)
As another reviewer has pointed out this is not really a hotel, more a time share rental service. Firstly we were swayed towards this as it had a swimming pool & sauna - when we got there we were told the recent torrential rain put these out of order. At the end of the holiday he forgot about this story and said it was too expensive to heat during the quiet season & proceeded to show us around the cold (unheated) facilities. Not impressed! The room was adequate except the shower was awful, grubby and need of maintenance (parts of roof falling in too). We were given quilts but only sheets, at least quilt covers would have covered up the dirty/grey looking duvets! Rock hard beds! Electricity - "please do not use all the rings on the cooker at the same time" said the sign! We found out it tripped the electricity supply for the room. One of the rings had a damaged knob and sometimes worked and sometimes tripped out the switch on its own (we were fearful of the electricity supply - always just a bit suspicious we might get a shock or worse). Cooking facilities, No kettle - so heating water in a pot for a cuppa! A few pots with rounded bottoms (that don't work well on electric hobs) and no lids (that fit!). Daniel the young lad in charge was extremely positive and cheerful (although that got on my nerves after a while!)
3 out of 5
Recommended
by Stan

Spectacular Setting but Service is Non-Existant

Posted Sep 5, 2012 on Hotels.com
This is not really a hotel but a time-share condominium that allows short term rentals of its members condos. As such, it is not set up to provide any customer service. We arrived at 6:00 pm and nobody could find a key to our alloted room. After this was sorted, there were no sheets or pillow cases on the beds. It took another hour to get the staff to deliver these to our room. We then had to make our beds ourself. Not a big problem, but just goes to show the attention to detail you can expect. The price of the room, however, is very attractive and does offer very good value for money, escpeically for a family of 5 as we were. The room was also very clean and quiet, and gave a comfortable nights sleep. The San Pelligrino area is beautiful, but if other hotels are available and you want service, you may consider elsewhere.
Comment from Hotel Management
Jan 11, 2014 by Daniel, Hotel Management
Dear Sten, is with great pleasure that I write to inform you that the Residence has changed type of management and we will treasure your words. We were sorry to read for the hitch that you has suffered on arrival, please be assured that we will take care of our customers. Yours Sincerely, The direction