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Reviews of Courtyard by Marriott Richland - Columbia Point

3 out of 5
Courtyard by Marriott Richland - Columbia Point
480 Columbia Point Dr, Richland, WA

Reviews

8.6

Excellent

Rating 10 - Excellent. 216 out of 437 reviews" "
Rating 8 - Good. 148 out of 437 reviews" "
Rating 6 - Okay. 45 out of 437 reviews" "
Rating 4 - Poor. 19 out of 437 reviews" "
Rating 2 - Terrible. 9 out of 437 reviews" "

9.4/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Scott

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the views. Nice locatiob. Clean, convenient and friendly staff.
Stayed 1 night in Mar 2024

8/10 Good

Scott

Liked: Cleanliness, staff & service
Ran out of hot water when showering Sat-Sun morning. The Starbucks in the lobby was no bueno. The team’s politeness was fantastic. Kudos to the management and staff. Please don’t post for public view.
Stayed 3 nights in Feb 2024

8/10 Good

Paula

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It’s ridiculous when you pay this much for a room and the charge for breakfast. But if you some where less expensive you get a great free breakfast.
Stayed 1 night in Feb 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend in Richland
Very nice a well appointed rooms and clean. Nice and Quiet and close to local restaurants.
Stayed 1 night in Dec 2023

6/10 Okay

Jarom

Traveled with family
Liked: Cleanliness, staff & service
Very very hard beds
Stayed 1 night in Dec 2023

2/10 Terrible

Fenn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Laurie

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The room was quite worn and run down. It was extremely clean though and very comfortable.
Stayed 1 night in Oct 2023

8/10 Good

James

Stayed 4 nights in Oct 2023

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, Clean, and Quiet
We had a nice room overlooking the water. It was great. The only problem was the fridge was so cold it froze the cans of water we put in it.
View from window early morning
Stayed 2 nights in Oct 2023

8/10 Good

Andy

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Walls were not insulates well enough. Neighbor woke us at 3:00AM.
Stayed 1 night in Oct 2023

10/10 Excellent

Eric

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our time and tho Go by the hotel was very nice and extremely clean. Amazing views as well.
Stayed 1 night in Oct 2023

8/10 Good

James

Stayed 1 night in Sep 2023

10/10 Excellent

Jose, YAKIMA

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place.
Stayed 1 night in Aug 2023
Response from General Manager on Aug 28, 2023
Thank you for your review from your previous stay with us. I am happy to see you enjoyed your time here and we look forward to having you stay with us again.

8/10 Good

W June

Business traveler, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
They don't clean your room unless you stay 3 or more days we were told. SAD, we had to call for more coffee, cups, towels. River decks on the Queen Rooms are about 8 inchs. Not what I would call a deck.............. Will stay at The Lodge next time.......................
Stayed 2 nights in Aug 2023

10/10 Excellent

Jennie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was friendly
Stayed 2 nights in Aug 2023
Response from General Manager on Aug 28, 2023
Thank you for your review. I'm glad everyone you encountered was friendly. We hope to see you again soon.

8/10 Good

Aja

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from General Manager on Jun 19, 2023
Thank you for your review. We appreciate you choosing our hotel and hope to see you again in the future.

10/10 Excellent

ORALIA WOWIE

Stayed 1 night in Jun 2023
Response from General Manager on Jul 20, 2023
Thank you for your review. We appreciate you choosing our hotel and hope to see you again soon.

10/10 Excellent

Laresa

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay! On the Columbia River with wonderful restaurants nearby.
Stayed 1 night in May 2023
Response from General Manager on Jun 16, 2023
Thank you for your review. I am happy to see you enjoyed your stay with us and we will see you again soon

6/10 Okay

Maria

Traveled with family
It was ok. The pool is very small for a big hotel
Stayed 2 nights in May 2023
Response from General Manager on Jun 11, 2023
Thank you for your review and for choosing our hotel during your visit. We hope to see you again soon.

8/10 Good

Kim B

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Water view with space for work
The location is great but can be a bit noisy: boat basin, bars on either side and a highway not too far way can contribute to a lively atmosphere but is also affords the ability to walk to one of three restaurants, sit outside on the water with a drink and enjoy a good breakfast without getting back in the car. The rooms are all equipped with screens that make working and viewing media comfortable. The office set up in most is also a welcome feature.
Stayed 3 nights in Apr 2023
Response from General Manager on Jun 11, 2023
Thank you for staying with us during your recent visit. I am happy to see you had a great stay and enjoyed the river view room while working. Its always a plus to have a great view. We hope to see you again in the future.

6/10 Okay

Cary

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
no breakfast at this price ?
Stayed 1 night in Mar 2023
Response from General Manager on Mar 30, 2023
Thank you for your review. We do have our bistro that is open from 6a-10a M-F and 7a-11a Sat and Sun that serves a wide variety of breakfast items. Since it is a bistro, breakfast is not included in the room rates. I hope this helps.

4/10 Poor

Verified traveler

Traveled with family
Liked: Property conditions & facilities
Disliked: Room comfort
Hot and cold
The heat didn’t work in the room the first night. It was under the 60° line on the thermostat. Freezing and uncomfortable. They did fix it after letting them know, but they set it to 74° and we couldn’t change it. Just not a very comfortable stay unfortunately. The bed was great though!
Stayed 1 night in Mar 2023
Response from General Manager on Mar 30, 2023
Thank you for your review. I am sorry to hear the heat did not work in your room. If you could let me know what room you were in and I can have our maint team look into it so it works for our next guest, that would be much appreciated. Thank you and we hope to see you again during your next visit.

8/10 Good

Kim B

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A reliable and clean choice
The hotel is clean, newly refurbished and has close proximity to the water, docks, and restaurants. The better choice of the two Marriott properties on the street. The internet connection was slow and expensive-my own mobile hot spot was faster and more reliable. Plenty of space to work in the room with a direct Ethernet connection for computers. The restaurant on site served delicious breakfast items and cocktails in the evening. The lobby is comfortable and well appointed so meeting other guests or friends there is enjoyable.
Stayed 3 nights in Feb 2023
Response from General Manager on Mar 30, 2023
Thank you for your review. I am pleased to see you enjoyed your stay with us and we hope to see you again soon.

10/10 Excellent

Steven

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel located in a nice quiet and convenient location

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Benjamin

10/10 Excellent

John

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, neat, well appointed. Pleasant stay as usual.

4/10 Poor

Shelley, Nampa

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
I’ve stayed at different Courtyards in the past and always been pleased. Not the case this time and this room was very overpriced for the condition and the property was nearly empty. First we picked that hotel over another in the area because it had a bar, however the bar was closed the whole weekend. Then the room is run down, wallpaper peeling everywhere, wood throughout the room damaged, sliding door not working properly & the couch & desk chair were extremely worn and uncomfortable. Next morning no complimentary coffee in the lobby. Extremely disappointing

10/10 Excellent

Theresa

Stayed 3 nights in Nov 2022
Response from General Manager on Nov 23, 2022
Thank you for reviewing our hotel. We appreciate you staying with us and hope to see you next time you are in the area.

6/10 Okay

Paige

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hot tub out of order.
The hotel was nice and the restaurant good. We booked here fire the indoor pool and hot tub. We were very disappointed that the hot tub was out of order. Other than that the hotel was good.
Stayed 2 nights in Nov 2022

8/10 Good

Laurie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Brey B. on Oct 30, 2022
Thank you for the 10 out of 10! We hope to have you back with us again in the future!

10/10 Excellent

Kate

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel in great location.
Stayed 2 nights in Sep 2022

10/10 Excellent

Alex

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area on the waterfront with awesome boardwalk.
Stayed 1 night in Sep 2022
Response from Brey B. on Sep 28, 2022
On behalf of the entire hotel team, I want to thank you for sharing about your experience while staying with us.It is always encouraging to hear positive feedback, which has been shared with our Team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

Dawn, Newport

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2022

10/10 Excellent

Tom

Stayed 2 nights in May 2022

10/10 Excellent

Brian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel
Stayed 1 night in Jul 2022

6/10 Okay

Caleb

Liked: Cleanliness, staff & service, room comfort
Ok stay
Our stay was just ok. Hot tub was drained and not in service,something that would have been nice to know before booking.room was clean,rest of the hotel not so much.
Stayed 1 night in May 2022

10/10 Excellent

Guy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice!
Stayed 1 night in May 2022

10/10 Excellent

Nancy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This riverfront property was so relaxing with good restaurants a short river walk away.
Stayed 1 night in May 2022
Response from General Manager on May 16, 2022
Thank you for your review. We appreciate you choosing to stay with us and I am happy to see you were able to enjoy the restaurants close by. We look forward to having you stay with us again during your next visit.

10/10 Excellent

Michelle

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was clean and all the staff was friendly. Great stay!
Stayed 1 night in Apr 2022
Response from General Manager on May 6, 2022
Thank you for your review from your recent stay. We appreciate the kind words and will see you next time.

10/10 Excellent

Victor

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
ok
Stayed 2 nights in Apr 2022
Response from General Manager on May 4, 2022
Thank you for your rating. We appreciate you staying with us and hope to see you next time.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2022

10/10 Excellent

Alejandro

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
😀
Stayed 1 night in Mar 2022
Response from -GM on Apr 4, 2022
Thank you for choosing our hotel during your stay. We hope to see you again when you come back to Richland

2/10 Terrible

David

Traveled with partner
Liked: Staff & service
Disliked: Amenities
On the web site it said there was breakfast included & hot tub. We also wanted a view side room. There was no breakfast included with the stay. The hot tub was drained of all of the water & the swimming pool was cold. There was a huge tree blocking our view of the beautiful water.
Stayed 1 night in Mar 2022
Response from -GM on Apr 4, 2022
Good afternoon, I am sorry you did not have a good stay while you were here in Richland. I have reviewed the website via Expedia and it does not say breakfast is included. I am sorry if it was misread. If you go under the property amenities it will show that breakfast is for a fee as well as us only having an indoor pool and not a hot tub. I am sorry for the inconvenience this caused during your stay with us.

10/10 Excellent

Isabel

Traveled with group, Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Really nice by the water.
Stayed 1 night in Feb 2022

6/10 Okay

james

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service
Hot tub wasn’t working, room was clean, staff was nice, not much on the menu in their little cafe so I had to go somewhere else to find food.
Stayed 2 nights in Jan 2022

4/10 Poor

Kelly

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not clean
Dirty and stained floor in room. Dirty and stained bed apron. Common area floors need cleaned. Empty shampoo bottle in room at check in
Stayed 1 night in Dec 2021

10/10 Excellent

Noe

Stayed 1 night in Dec 2021

6/10 Okay

Deborah, Sunnyside

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The property was under construction and the jacuzzi was closed. I called the morning before my stay and was told the jacuzzi was open.
Stayed 1 night in Dec 2021