Ratings based on 272 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
91% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom NE Oregon

Close to Toyota Center

Posted Feb 18, 2015
Pros: Comfortable bed, clean, close to Toyota Center and Columbia Center Mall. Overall, a nice place.
Cons: Breakfast is not included; you have to pay. Better to go to nearby IHOPs or Denny's. $12.95 seems rather high for what you get.
Location: Toyota Center activities, shopping at Columbia Center Mall, restaurants, movie theatres.
A rather large group (25-30) of us from NE Oregon attend an American's hockey game in the Tri-Cities every February...kind of a tradition now. My husband and I usually come for the weekend and stay two nights. We enjoy the Hilton Garden Inn due to it's close proximity to the Toyota Center, restaurants, and Columbia Center Mall. It's always clean and comfortable and the staff have been exceptionally friendly and efficient. As long as their rates are lower than the Cedars up the street, we will continue to stay at the Hilton Garden Inn when in Kennewick, WA.
5 out of 5
Recommended
for Everyone
by A verified traveler

Close to Toyota center

Posted Jan 3, 2015
Friendly staff. Comfortable room. Great keurig coffee in the room.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Kirkland, WA

Best in Kennewick

Posted Dec 24, 2014
Pros: I like the location and amenities.
Location: The hotel is conveniently located just off the main boulevard so it's quiet but still close to shopping and restaurants.
The hotel staff was very friendly and helpful at check in and throughout our stay. The room was very nice and comfortable and if there was a fault, it's that the beds advertised as queen size are not but rather full size.
1 out of 5
by A verified traveler

Disappointed

Posted Dec 16, 2014
Had to move to different rooms do to broken bed next room bed was broken also and shower faucet was falling apart.
Comment from Hotel Management
Dec 23, 2014 by Miles, Hotel Management
Dear Guest, I am so sorry to hear your recent stay at the Hilton Garden Inn Kennewick, WA was not satisfactory. I will have our Chief Engineer look into your concerns regarding the bed and the shower faucet. I would hate to have to sleep on a broken bed when you are looking forward to a restful nights sleep. I do hope that you are willing to give us another chance to impress you with the excellent guest service you expect. Best Regards, Miles Wilkins General Manager
5 out of 5
Recommended
for Families
by A verified travelerfrom Pendleton, Or

A great hotel close to shopping and hockey!

Posted Dec 15, 2014
Pros: Friendly and helpful staff, very clean and comfort rooms,
Cons: a few more handicapped parking spaces closer to front entrance.
Location: convention center and sporting arena only a few blocks from a shopping mall and other stores
We had a wonderful weekend of Shopping. The staff were great about places to go and gave us precent off coupons for a couple of stores we were going. All in all a great experience!!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom tri cities

Great service

Posted Dec 14, 2014
I liked the beds they were very comfortable. Food service was fast and check out took 1 min
2 out of 5
by A verified travelerfrom washington state

Awful experience.

Posted Nov 9, 2014
Our room smelled like body order. We were moved to another room but it also smelled like body order. Reception really did not have an answer. We would have gone somewhere else but I know everywhere was booked. We have stayed at Hilton's before and have not had a problem. We will not stay here again.
Comment from Hotel Management
Nov 26, 2014 by Miles, Hotel Management
Dear Guest, I am sorry to hear your recent stay at the Hilton Garden Inn Kennewick, WA was an awful experience. I have shared your comments with our Executive Housekeeper and we are diligently work to find the cause of the unpleasant smell you experienced. Thank you for sharing your comments with us and we look forward to possibly seeing you again in the future. Best Regards, Miles Wilkins General Manager
5 out of 5
Recommended
for Families
by kevinfrom Issaquah

hotel stay

Posted Oct 27, 2014 on Hotels.com
My daughter and I came for a soccer game from seattle we were so happy with the wonderful food that was available and the hotel was exceptional. Clean, comfortable , easy access to the freeway.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Spokane WA

Nice hotel close to Toyota Center

Posted Oct 14, 2014
Pros: Staff were friendly, rooms were clean and it was very quiet!
Cons: Hotel had a nice breakfast available but you had to pay for it. For what we paid for the room, I felt the breakfast should have been included.
Location: Located close to the Toyota Center and the Columbia Center mall. Great shopping and restaurants all within a mile of the hotel.
This is a nice hotel within walking distance of the Toyota Center. Lots of great shopping and restaurants within a one mile radius. Shopping mall is just a few blocks down the road.
5 out of 5
Recommended
for Business Travelers
by A verified traveler

This traveler left a rating score only Posted Oct 13, 2014 on Hotels.com