Ratings based on 128 Verified Reviews
They paid and stayed. We double-checked.
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
for Everyoneby A verified travelerfrom Charlotte, NC
Pleasant SurprizePosted Apr 27, 2015
Cons: Softer beds.
Location: Close to Johnson City, Gray and Kingsport.
Very good hotel. Location is close enough to things but not much within walking distance. Cracker Barrel, Bob Evans, Wendy's are within sight, and a Mexican restaurant next door, Problanos, that appeared to be rather popular. Johnson City, one exit east on I-26 offers many more choices. My room at the Holiday Inn Express was clean and well appointed with large flat screen TV, coffee maker, microwave and frig. Coffee was available in the lobby. Staff was great. Nathan at the front desk was great. He was very helpful at check-in, and helped me find my favorite restaurant. The lady at the breakfast buffet was very nice as well. Breakfast buffet was OK, not IHOP but adequate for a quick breakfast. Check-in and check-out was fast and painless. I would have liked a little softer bed but I had no issue getting a good nights sleep. Hotel also has a business center, exercise room and pool. Good value for the money.
for Everyoneby A verified travelerfrom virginia
Excellent hotel close to everythingPosted Mar 31, 2015
The staff was great and so helpful and professional!! We loved everything about this hotel.
for Everyoneby A verified travelerfrom michigan
Posted Mar 27, 2015
There was a problem with Expedia reservation and the night staff was kind enough to correct it for me. This location will get my future business .
for Everyoneby A verified travelerfrom Nashville, TN
Quick StayPosted Mar 16, 2015
Pros: Indoor pool
Cons: They could make sure the room is in all working order before you check into it.
Friendly staff and nice indoor pool area for the family. I just got stuck fixing the toilet that kept running. I could have just called the front desk, but then I would have had to wait so I fixed it myself. Just would think something like that would have been checked before we were assigned that room. Also, other hotels had later check out times and earlier check in times. You are paying extra for the indoor pool area. Also, we could never get the room to be the right temperature it was always too hot or too cold. It's a standard hotel room, but has a nice breakfast and pool area.
for Everyoneby A verified travelerfrom Monterey, TN
Great interstate locationPosted Mar 10, 2015
Pros: Cleanliness and convenience.
Cons: Larger parking lot.
Location: Just off the interstate. Easy Food and Gas Stations nearby.
Very clean and extremely friendly staff. Highly recommend!
for Couplesby Jamesfrom Bennington, VT
Very nice stayPosted Feb 14, 2015
Hotel was very comfortable, quiet and had easy access. All of the personnel were friendly and welcoming. Room was very nice and attractive.
for Everyoneby A verified traveler
Posted Feb 9, 2015
Great place to stay. Staff was friendly and facilities well maintained.
for Business Travelersby stevefrom Salt Lake City
Great HotelPosted Feb 3, 2015
for Familiesby A verified traveler
Nope, never againPosted Feb 3, 2015
paid for a room that we didn't get. Got stuck with 4 kids in a smaller room than we paid for. Bad customer experience. First and last time we stay at a Holiday Inn Express.
for Everyoneby A verified traveler
Posted Jan 14, 2015
Good stay, hotel staff very nice. Room was clean.