Ratings based on 314 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
89% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom W

Nice hotel for a short trip

Posted Jan 24, 2015
Another work trip - this hotel is clean and serves hot breakfast (eggs, sausage and biscuits). Worth it when you're working long days.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom w

Convenient location in tri-cities area

Posted Jan 19, 2015
Close to the mall in Kennewick, and not a far drive to Richland or Pasco. Hot breakfast was also a plus.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 9, 2014
Location: Across the street from a major mall.
Comfortable with a very complete and tasty breakfast.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Yakima

good. This is a good hotel

Posted Dec 7, 2014
Pros: Clean, on time polite employees
Cons: the overall repair . security features need up dated.
Location: great location for things to do.
This hotel needs to look at the upkeep. It is clean. but the insulation around the heating unit needs attention. Its a manager issue. IF THEY don't take the time to do a walk through, then they need to hire me to show them.
4 out of 5
Recommended
for Everyone
by A verified traveler

Convenient location

Posted Nov 30, 2014
Stayed during the black friday weekend. Had no problems. Located next to shopping mall and other stores/restaurants.
2 out of 5
by A verified traveler

Once we got into a decent room it was fine.

Posted Nov 24, 2014
Pros: Nothing
Cons: Clean rooms
Location: Shopping mall, movie theater, arena
The first room we were put in had ants in the bathroom and the second room we were given had crumbs all over the phone along with crusted grime all in the phone.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom McMinnville Oregon

Posted Nov 9, 2014
Pros: The staff was very friendly
Cons: insulation between rooms
Location: We were visiting my son
Room ok. Outdated Room was pretty noisy from patrins upstairs. It sounded like they were moving furniture around and jumping. It also sounded like they were pounding on the floor. This went on until almost midnight. We were tring to get to sleep because we had to get up early. Also the room next to us had there tv up loud and we could here every word the tv was saying
3 out of 5
by A verified traveler

Posted Oct 31, 2014
Cons: The bed was extremely uncomfortable. I barely got any sleep.
The staff was warm and inviting. The hotel was really clean and quiet. Only issue was how hard the bed was. I barely got any sleep but for someone who likes hard beds I would recommend this hotel to them.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Olympia, WA

Great experience all around!

Posted Oct 25, 2014
Pros: TV and wifi were great. Beds and shower were just right. Grandchildren loved having an indoor pool. Continental breakfast had lots of choices.
We were overnight in town for a funeral. We had two rooms at the hotel. Desk staff were very accommodating as our party arrived separately.
4 out of 5
Recommended
for Families
by Sandrafrom Mount Vernon,Or

Trip to Kennewick...

Posted Oct 25, 2014 on Hotels.com
The location is awesome ..close to everything you may need... The handicap room however is on the third floor ?? Makes no sense at all.. Breakfast was good also.. We asked for another blanket ..were told we had to come down to the office and get it.. Over all stay was pleasant it is the third time i have stayed there...