Property amenity

Reviews of Super 8 by Wyndham Johnson City

2 out of 5
Super 8 by Wyndham Johnson City
108 Wesley St, Johnson City, TN

Reviews

6.8
Rating 10 - Excellent. 125 out of 515 reviews" "
Rating 8 - Good. 144 out of 515 reviews" "
Rating 6 - Okay. 88 out of 515 reviews" "
Rating 4 - Poor. 81 out of 515 reviews" "
Rating 2 - Terrible. 77 out of 515 reviews" "

6.8/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Tyler

Liked: Staff & service
Disliked: Cleanliness
Floor hasn’t been swept in a while and walked into the room and it smelled like a Newport Factory had just got done testing all cigarettes in the facility. I had to open up the window for about a hour to get the smell out.
Stayed 2 nights in Mar 2024
Response from Guest Relations Specialist on Mar 20, 2024
Hi Tyler,We sincerely apologize for the inconvenience you experienced during your stay. However, we would like to assure you that cleanliness and guest comfort are our utmost priorities. We have promptly addressed the issue with our housekeeping team to ensure such occurrences are avoided in the future. Your feedback is invaluable to us, and we appreciate you bringing this matter to our attention. We hope to have the opportunity to welcome you back for a more enjoyable experience.

10/10 Excellent

Jamie

Traveled with family
Room was very clean and neat. Beds were comfortable and hotel located in a quiet area. Would definitely book again.
Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on Mar 19, 2024
Hi Jamie,We're delighted to hear that you had a comfortable stay with us and found the room to be impeccably clean and tidy. Providing a serene environment for our guests to rest is a top priority, and we're pleased that you appreciated the peaceful atmosphere of our location. It's fantastic to know that you would consider booking with us again, and we look forward to welcoming you back for another enjoyable experience in the future. Thank you for choosing our hotel for your accommodations.

10/10 Excellent

Robert

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very good.
Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on Mar 7, 2024
Hi Robert,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your comments and high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

8/10 Good

Andrea

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was just a quick one night stay for my family. It was just what we needed... comfortable beds, hot shower and close to food and the venu we were visiting for.
Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on Mar 5, 2024
Hi Andrea,We're thrilled to hear that you found our hotel to be just what you needed for your one-night stay! Providing comfortable beds, hot showers, and convenient access to nearby amenities is our priority. We're glad we could contribute to making your visit enjoyable, and we hope to have the pleasure of hosting you and your family again in the future. Thank you for choosing our hotel for your accommodation needs!

10/10 Excellent

Charles

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, very clean.
Stayed 3 nights in Jan 2024
Response from Guest Relations Specialist on Feb 7, 2024
Hi Charles,We're thrilled to hear that you had a positive experience during your stay with us. Our dedicated team takes pride in providing exceptional service to all our guests, ensuring a comfortable and enjoyable visit. Maintaining cleanliness is a top priority for us, and we're glad to know that our efforts were noticed and appreciated. We look forward to welcoming you back for another memorable stay in the future.

2/10 Terrible

Angela, Chesterfield

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Relations Specialist on Jan 27, 2024
Hi Angela,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.

10/10 Excellent

Yandy

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Relations Specialist on Jan 18, 2024
Hi Yandy,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

10/10 Excellent

Patricia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Happy with the room, staff is welcoming
Stayed 1 night in Jan 2024
Response from Guest Relations Specialist on Jan 11, 2024
Hi Patricia,We appreciate your positive feedback on your recent stay with us! It's fantastic to hear that you enjoyed your room and felt welcomed by our staff. We strive to create a comfortable and inviting atmosphere for all our guests, and we're delighted that we could meet your expectations. If you have any specific suggestions or areas where we excelled, please feel free to share, as we value your insights to continually enhance our services. We look forward to welcoming you back on your next visit.

10/10 Excellent

Donald Carl

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location.
Stayed 2 nights in Jan 2024
Response from Guest Relations Specialist on Jan 10, 2024
Hi Donald Carl,We appreciate your positive feedback on our hotel's excellent location. It's always rewarding to hear that our guests find our property well-situated. Our team works diligently to offer a convenient and accessible setting for our guests to enjoy their stay. We hope you had a pleasant experience overall, and we look forward to welcoming you back on your next visit.

8/10 Good

Rasheed I

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facilities matched the price point. However, every staff member with whom i interacted was excellent-helpful, polite, attentive. Also the location is good. Easy to find. Conveient to I-26 and other major roads
Stayed 2 nights in Jan 2024
Response from Guest Relations Specialist on Jan 9, 2024
Hi Rasheed,We sincerely appreciate your positive feedback regarding our hotel facilities, and we're pleased to hear that you found the value aligning with the price point. It's heartening to know that your interactions with our staff were positive, as we strive to maintain a high standard of helpfulness, politeness, and attentiveness. Additionally, we're glad the hotel's convenient location near I-26 and other major roads added to your overall experience. Your satisfaction is our priority, and we look forward to welcoming you again in the future.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Guest Relations Specialist on Dec 26, 2023
Hello,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.

8/10 Good

Samantha

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good deal.
The room was nice and the bed was comfy. Its in a good location and the staff were both very nice.
Stayed 1 night in Dec 2023
Response from Guest Relations Specialist on Dec 5, 2023
Hi Samantha,We appreciate your positive feedback and are delighted to hear that you found our room comfortable and enjoyed the convenient location of our hotel. Our team takes pride in providing excellent service, and it's heartening to know that our staff left a positive impression on you. We strive to maintain a high standard of accommodation to ensure a pleasant stay for all our guests. Thank you for choosing our hotel, and we look forward to welcoming you again in the future.

4/10 Poor

sara

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
They charged my room the same day. The bathtub has blaxk spots around it that should be fixed. I had an emergency and has to leave one day before. The manager Mr. PATEL told me he gladly would give me a refund but since i booked with a third party they should process.it. Expedia called him and.he denied the refund.
Stayed 2 nights in Nov 2023
Response from Guest Relations Specialist on Nov 28, 2023
Hi Sara,Hi Sara,We appreciate your feedback and apologize for any inconvenience you experienced during your stay. Regarding the prompt charge, our hotel policy is to process payments on the day of check-in to ensure a smooth and efficient check-out process. We also regret any misunderstanding regarding the bathtub condition and assure you that our housekeeping team will address this promptly. Regarding the refund, know that we are committed to resolving issues to the best of our ability within the confines of our policies. Thank you for bringing these concerns to our attention.

10/10 Excellent

Jacob

Stayed 1 night in Nov 2023
Response from Guest Relations Specialist on Dec 13, 2023
Hi Jacob,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

8/10 Good

Hans

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
TRIP TO VISIT FRIENDS IN ATLANTA FOR THANKSGIVING.
OVERALL WENT WELL. BATHTUP NEEDS WORK BADLY.
Stayed 1 night in Nov 2023
Response from Guest Relations Specialist on Nov 22, 2023
Hi Hans,We appreciate your feedback on your recent stay with us during your Thanksgiving trip to Atlanta. We're delighted to hear that overall, your experience was positive. However, we sincerely apologize for any inconvenience caused by the condition of the bathtub. Rest assured, we will address this matter with our maintenance team to ensure that such issues are promptly rectified. We value your input and look forward to the opportunity to welcome you back in the future for an even more enjoyable stay.

10/10 Excellent

Josh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed one night in town for travel football. Room was clean and staff was nice. Breakfast was below par but for the price I still give the hotel a great review.
Stayed 1 night in Nov 2023
Response from Guest Relations Specialist on Nov 13, 2023
Hi Josh,We're thrilled to hear you found our rooms clean and our staff accommodating during your stay. We're sorry to hear that the breakfast didn't meet your expectations, and we appreciate your understanding that our pricing reflects various amenities provided. Your positive review despite the breakfast concern is greatly appreciated. We continuously strive to improve our services, and your feedback helps us in this endeavor. Thank you for choosing to stay with us, and we hope to welcome you back in the future.

2/10 Terrible

Vickie, Knoxville

Business traveler
Disliked: Staff & service, amenities
Response from Guest Relations Specialist on Nov 1, 2023
Hi Vickie,We are in the business of providing comfort and service, so I sincerely regret that you did not enjoy your visit. We appreciate your time in sharing a review and hope to have the opportunity to leave you with a more favorable impression on a return visit.

2/10 Terrible

Damien

Stayed 1 night in Oct 2023
Response from Guest Relations Specialist on Nov 17, 2023
Hi Damien,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.

10/10 Excellent

Angie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No complaints here
Stayed 2 nights and really no complaints. The staff was friendly. Easy check in and out. Beds were super firm but no reason to complain. We would stay again if ever in the area.
Stayed 2 nights in Oct 2023
Response from Guest Relations Specialist on Oct 24, 2023
Hi Angie,We appreciate your positive feedback regarding your recent two-night stay at our hotel. We're delighted to hear that you found our staff friendly and the check-in and check-out process hassle-free. While our firm beds may not suit everyone's preferences, we're glad to know it didn't pose an issue for you. We look forward to welcoming you back should your travels bring you to the area again. Your satisfaction is important to us, and we aim to continue providing a comfortable and enjoyable experience for our guests.

10/10 Excellent

Norma

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and good service, quiet
Stayed 1 night in Oct 2023
Response from Guest Relations Specialist on Oct 20, 2023
Hi Norma,We're delighted to hear that you had a positive experience during your stay at our hotel. Maintaining a clean and well-maintained environment is a top priority for us, and we're pleased to know that you found our service to be of high quality. Our commitment to providing a peaceful and quiet atmosphere allows our guests to relax and enjoy their stay without disruptions. We appreciate your feedback and look forward to welcoming you back in the future for another enjoyable visit.

10/10 Excellent

Johanna

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Guest Relations Specialist on Oct 17, 2023
Hi Johanna,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

10/10 Excellent

Norma

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable I will comeback for sure
Stayed 1 night in Oct 2023
Response from Guest Relations Specialist on Oct 17, 2023
Hi Norma,We're delighted to hear that you found our hotel clean and comfortable during your stay. Providing a pristine and cozy environment for our guests is one of our top priorities. We greatly appreciate your positive feedback, and it's always a pleasure to know that you plan to return in the future. Your satisfaction is essential to us, and we look forward to welcoming you back for another enjoyable stay.

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place, room was clean, beds comfortable, would stay here again
Stayed 1 night in Oct 2023
Response from Guest Relations Specialist on Oct 12, 2023
Hi Jessica,We greatly appreciate your positive feedback and are pleased to hear that you enjoyed your recent stay with us. Our dedicated housekeeping team works diligently to maintain high cleanliness standards, and it's wonderful to know that you found your room to be clean and the beds comfortable. We take pride in offering a comfortable and welcoming environment for our guests, and we look forward to welcoming you back in the future. Your satisfaction is our utmost priority, and we will continue to strive to meet your expectations on your next visit.

8/10 Good

Glenn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked bed and furnishing. Didn't like: Kleenex box empty, had to crawl on floor to plug in laptop.
Stayed 4 nights in Oct 2023
Response from Guest Relations Specialist on Oct 11, 2023
Hi Glenn,We're delighted to hear that you enjoyed our comfortable beds and well-appointed furnishings during your stay. At the same time, we sincerely apologize for any inconvenience caused by the empty Kleenex box and the need to access outlets on the floor. Your feedback is invaluable to us, as it allows us to address these issues and continually improve our services for future guests. We appreciate your insights and hope you'll consider staying with us again to experience the enhancements we make based on your valuable comments.

10/10 Excellent

Ann

Stayed 1 night in Oct 2023
Response from Guest Relations Specialist on Oct 9, 2023
Hi Ann,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

8/10 Good

Carol

Stayed 1 night in Sep 2023
Response from Manager on Oct 3, 2023
Hello Carol,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient
Good experience for a last minute decision. Bed was comfortable. Need more pillows. Breakfast and guest laundry should not be in the same room. No elevator. Little stintch from smokers.
Stayed 1 night in Sep 2023
Response from Guest Relations Specialist on Sep 23, 2023
Hi Steven! Thank you so much for your kind comments and review regarding our high standards of comfort and hospitality. We're so glad that you enjoyed your stay and that you found the accommodations and service to be satisfactory. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

4/10 Poor

John

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Onlt rooms available were smoking, felt like we were sleeping in an ashtray. The room and bedding felt damp. Only breakfast was bannanas and yogurt. I know yall can do better than this.
Stayed 1 night in Sep 2023
Response from Guest Relations Specialist on Sep 19, 2023
Hi John,We apologize for the inconvenience you experienced during your stay. Your feedback is important to us, and we're sorry to hear that you were placed in a smoking room and that the room felt damp. We understand that this can be quite uncomfortable. Additionally, we'll make sure to review our breakfast offerings to provide a more satisfying experience in the future.If you decide to stay with us again, please feel free to reach out to the front desk before your arrival to ensure you're placed in a non-smoking room, and we'll do our best to make your stay more enjoyable. Thank you for bringing these issues to our attention, and we hope to have the opportunity to serve you better in the future.

4/10 Poor

Douglas

Traveled with family
Disliked: Amenities
The room has a bad smell. The floor was sticky. Breakfast was terrible. I would not recommend this hotel
Stayed 1 night in Sep 2023
Response from Guest Relations Specialist on Sep 12, 2023
Hi Douglas! We greatly appreciate that you've taken the time to share your rating of our hotel. Your satisfaction and enjoyment are very important to us, so we apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We also understand that the breakfast did not meet your expectations, and we will work with our culinary team to improve the quality and selection of our breakfast offerings to ensure that our guests have a satisfying dining experience. We do hope that you'll change your mind about seeking out new accommodations in the area and withholding your valuable recommendation of our hotel to others.

10/10 Excellent

Tony

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Would stay again
Stayed 1 night in Aug 2023
Response from Guest Relations Specialist on Sep 9, 2023
Hi Tony! Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! It is so rewarding to learn of your five-star experience at our hotel. Your rating will serve as an encouragement to all our staff as we strive to provide an exceptional and memorable experience for every guest.

2/10 Terrible

Guillermo

Stayed 1 night in Aug 2023
Response from Guest Relations Specialist on Sep 20, 2023
Hi Guillermo! We appreciate the time you've taken to give us your thoughtful review. It is our primary aim to give you a memorable experience and it is disheartening that we left a bad impression instead. It is always our goal to give you a 5-star experience and we apologize for failing to do so. We do hope you'll return and let us show you a far better experience.

10/10 Excellent

Leonard M. Zdanowicz

Liked: Cleanliness, staff & service, property conditions & facilities
great
Stayed 1 night in Jul 2023
Response from Guest Relations Specialist on Aug 8, 2023
Hi Leonard! Your five star review means a lot to us! We're glad that our services, hospitality, and accommodations exceeded your expectations and hope that you experience the same comfortable stay during your next visit! We hope you're looking forward to your next stay as much as we are!

6/10 Okay

Angela

Liked: Cleanliness
Disliked: Amenities
Strange men hanging out outside property from early evening
Stayed 1 night in Jul 2023
Response from Guest Relations Specialist on Jul 31, 2023
Hi Angela! Thank you for sharing the details about your recent visit. We're so sorry to hear that you did not feel safe during your most recent stay with us, and wantto assure you that we take the security of our guests very seriously. We hope that you were satisfied with the hospitality of our staff and the convenience of ouramenities and we hope to see you again soon.

8/10 Good

Dakshinamoorthy

Stayed 1 night in Jul 2023
Response from Guest Relations Specialist on Jul 12, 2023
Hi Dakshinamoorthy! We’re so glad that you enjoyed your stay and that you found the accommodations and service to be satisfactory. We aim to impress with our breakfast, hospitality, and comfortable accommodations. We are overjoyed to hear that you had a great time with us and we are looking forward to your next visit!

8/10 Good

Richard

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Liked...Inexpensive Disliked...Poor presentation
Stayed 2 nights in Jun 2023
Response from Guest Relations Specialist on Jul 6, 2023
Dear Richard,Thank you for taking the time to share your feedback about your recent stay with us. We appreciate your honest assessment of our hotel, as it helps us identify areas for improvement.We're glad to hear that you found our hotel to be affordable. We strive to provide competitive rates to ensure our guests have a budget-friendly option for their accommodations.However, we apologize if our presentation fell short of your expectations. We take cleanliness and presentation seriously, and we will review our procedures to ensure that our property is well-maintained and visually appealing for our guests.We appreciate your valuable feedback, and we will use it to improve our services and facilities moving forward. We hope you will consider staying with us again in the future, as we would welcome the opportunity to provide you with a better experience.

6/10 Okay

Richard

Stayed 2 nights in Jun 2023
Response from Guest Relations Specialist on Jul 3, 2023
Hi Richard! Thank you for completing the survey regarding your recent stay at our property. We appreciate that you have taken the time to let us know how you perceived our accommodations. We thank you for sharing your experience and we look forward to your next visit.

2/10 Terrible

Joann

Disliked: Cleanliness, staff & service
The room was disgusting with mold and roaches . I will never stay here again .
Stayed 3 nights in Jun 2023
Response from Guest Relations Specialist on Jun 24, 2023
Hi Joann! Please accept our sincerest apologies for the housekeeping issues that you encountered during your stay in our hotel. It is through feedback like yours that we are able to quickly address housekeeping issues that would allow such a situation to occur. Rest assured that our housekeeping staff is held to a very high standard and that your comments are being addressed.

10/10 Excellent

Adam

Stayed 1 night in Jun 2023
Response from Guest Relations Specialist on Jun 30, 2023
Hi Adam! Your five star review means a lot to us! We're glad that our services, hospitality, and accommodations exceeded your expectations and hope that you experience the same comfortable stay during your next visit! We hope you're looking forward to your next stay as much as we are!

6/10 Okay

Lisa

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It was fine except the fridge didn’t work. Since the over night stay I’ve been itchy and noticing places on me. Not sure if it’s connected but wasn’t happening until after the stay. I did check for bugs and didn’t see any. Over all it provided what we needed for the night. Staff is nice
Stayed 1 night in May 2023
Response from Guest Relations Specialist on Jun 7, 2023
Hello Lisa! We greatly appreciate that you've taken the time to share your rating of our hotel. It is very important to us to make sure that every guest enjoys a comfortable experience. We apologize for the refrigerator not working, but hope that you enjoyed our accommodations and hospitality and that you'll return to experience the full benefit of our amenities for a true five star experience.

10/10 Excellent

Paul

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was good. Wished the breakfast was better. Had to go to a restaurant for breakfast.
Stayed 1 night in Jun 2023
Response from Guest Relations Specialist on Jun 4, 2023
Hi Paul! It's good to hear from you and we greatly appreciate that you've taken the time to share your five-star review! Despite the breakfast, it's rewarding to learn that we exceeded your expectations with the accommodations, hospitality and cleanliness of our guest rooms. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

8/10 Good

Dean

Business traveler
Liked: Staff & service, room comfort
As expected
What you would expect at the price. A place to stay. Coffee and a few offerings in the morning. Good for the price.
Stayed 4 nights in May 2023
Response from Guest Relations Specialist on May 21, 2023
Hi Dean,Thank you for choosing our hotel and for sharing your feedback. We're glad to hear that our accommodations met your expectations and provided you with a comfortable place to stay. We understand the importance of a good cup of coffee and a decent breakfast in the morning, and we're pleased that we could offer those amenities to enhance your stay. We appreciate your recognition of the value we provide for the price. Should your travels bring you back to the area, we would be delighted to welcome you again.

8/10 Good

Patricia

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Customer Service was great!
Stayed 1 night in May 2023
Response from Manager on May 23, 2023
Hi Patricia,Your kind review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much for writing such a great compliment regarding our team. Such kind of candid reviews always inspires us. We will share your feedback with our staff members. Waiting to serve you again!

8/10 Good

Brian

Liked: Staff & service, property conditions & facilities
Not disappointed
Just what you should expect for a low price room ..but not disappointed..
Stayed 1 night in May 2023
Response from Guest Relations Specialist on May 20, 2023
Hello Brian! We're glad that you found our accommodations to be comfortable and our service to be welcoming. It means a lot to hear from guests who are satisfied with all of our services and amenities. Thank you again for taking the time to share this experience.

10/10 Excellent

Christopher L

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good experience in a good location
Very good experience, the manager was a very nice guy and made sure if there was anything I needed or had a question about, he would do everything he could to take care of it or answer it.
Stayed 3 nights in May 2023
Response from Guest Relations Specialist on May 18, 2023
Hi Christopher L! Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! We're glad that our services, hospitality, and accommodations exceeded your expectations and hope that you experience the same comfortable stay during your next visit! Your rating will serve as encouragement to all of our staff as we strive to provide an exceptional and memorable experience for every guest.

10/10 Excellent

Alauric, Hurricane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and clean
Stayed 1 night in May 2023
Response from Guest Relations Specialist on May 9, 2023
Hi Alauric! It's good to hear from you and we greatly appreciate that you've taken the time to share your five-star review! It's rewarding to learn that we exceeded your expectations with the accommodations, hospitality, friendliness of our staff, and cleanliness of our guest rooms. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

10/10 Excellent

Patricia

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet facility and friendly customer service.
Stayed 1 night in Apr 2023
Response from Guest Relations Specialist on Apr 27, 2023
Hi Patricia! Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! We're glad that our services, hospitality, and accommodations exceeded your expectations and hope that you experience the same comfortable stay during your next visit! Your rating will serve as encouragement to all of our staff as we strive to provide an exceptional and memorable experience for every guest.

8/10 Good

melanie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hallway smelled like cigarette smoke. But other than that it was a pleasant stay and staff was friendly.
Stayed 1 night in Apr 2023
Response from Manager on Apr 16, 2023
Hello melanie,Guest satisfaction is our number one objective so we really appreciate the input regarding our staff. We hope to see you again in the future. Thank you for your valuable business.

10/10 Excellent

jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Guest Relations Specialist on Apr 11, 2023
Hi Jessica! We're glad that you enjoyed the value and the amenities of our hotel! Thank you for sharing your perspective of our hotel’s accommodations and services! It means a lot to us that you were satisfied with the hospitality of our staff and the convenience of our amenities and we look forward to seeing you again soon!

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities
Very clean and very good customer service.
Stayed 1 night in Apr 2023
Response from Hotel's Review Manager on Apr 4, 2023
Hi Michael! Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! It is rewarding to hear that we have succeeded in making you feel at home and that you experienced no difficulties with our services or amenities. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

8/10 Good

Tamela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The overwhelming smell of patchouli in the halls and Marijuana in the stairwells. I am sensitive to smells and the odors gave me a headache all weekend. Luckily we were just there to sleep and rest so we weren't in our room for any extent of time. And the housekeeper came 2 hours before checkout to clean our room. Leaving us feeling rushed to leave. The breakfast was just boiled eggs and Twinkies. Some bagels or pastries would have been nice and not too expensive to have for guests.
Stayed 2 nights in Mar 2023
Response from Hotel's Review Manager on Apr 3, 2023
Hi Tamela! We strive to give you a wonderful experience, and are very happy to discover that you enjoyed your stay; though we regret to hear that you weren't thoroughly impressed with the smell, housekeeping, and the breakfast options. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.