Ratings based on 249 Verified Reviews
They paid and stayed. We double-checked.
4.1 Room cleanliness
3.9 Service & staff
4.1 Room comfort
3.8 Hotel condition
They paid and stayed.
by A verified travelerfrom Brooklyn NY
DisappointedPosted Apr 28, 2015
Loved the hotel when it first opened .. Found it hip and modern with good size rooms. I've stayed here at least 5 times. But most recently it's been less than stellar. On this stay I thought to give them another try .. BIG MISTAKE! The bathroom was FILTHY!! The toilet was soiled as if someone had just used it! The shower was moldy and evidently had not been cleaned for weeks ! It was very very very gross! I'll not be back !
by A verified travelerfrom Miami
very unclean propertyPosted Apr 20, 2015
Pros: Personnel seemed to be understanding and agreed that the room was unclean, hallways unclean and they had an elevator that did not work
Cons: All of the aforementioned...
Location: went to a restaurant "lighthouse" nice view
Very unkempt, I only hope my 2 cancelations were properly processed through expedia and hotel
by A verified travelerfrom Rodney, Ont. Canada
over rated on Expedia.Posted Mar 12, 2015
Pros: not much at all other than it was clean
Cons: lounge areas needs to be built. The carpets changed. The air conditioning need cleaning
Location: location is bad. no sidewalks, high traffic and nothing close-by to walk too.
there is nothing to do within the hotel other than sit in your room and watch TV. There was nowhere to sit in a lounge and have a relaxing drink and mingle with others.
by A verified traveler
Posted Mar 11, 2015
The bathroom towels and curtains contained stains.
for Everyoneby A verified travelerfrom miami
Posted Mar 10, 2015
The staff was excellent friendly polite helpful.. The rooms and service was excellent and the food was awesome..
for Everyoneby A verified travelerfrom san José, Costa Rica
Calm placePosted Mar 4, 2015
If you look to stay in a calm place, then this is your choice.
for Everyoneby A verified travelerfrom Florida
Large room but poor room service.Posted Feb 18, 2015
Pros: Rooms are larger than other hotel rooms.
Cons: Better House keeping services.
Location: Close to savannah. Good walking distance to downtown.
Numerous request for bath towers. Bath shower tub leaks after taking showers.
for Couplesby normanfrom rasota
????Posted Feb 13, 2015 on Hotels.com
We got a 12th floor room with a fantastic view. Very little activity in hotel and no cab service. 15 minute walk to carnival pavilion on Savannah, but unsafe to walk after dark. Hotel is in bankruptcy and while nice, kind of boring.
for Everyoneby A verified travelerfrom Toronto, Canada
Had a very nice stay.Posted Feb 7, 2015
Good bang for the buck. A nice hotel. Some signs of aging but overall very nice. The rooms on the top 3 floors are all executive rooms, larger and nicer than the ones on the lower floors. The staff could"t have been nicer. Everyone, from the front desk to the chamber maid went out of their way to be as helpful as they could. They seem to be trying very hard to turn things around after some bad reviews in the past. Maybe new management. Some facilities such as the poolside bar and rooftop bar are not in opetation.There is only one restaurant and one very small bar, but the food was excellent and the staff super. I would definitely stay there again.
by A verified travelerfrom Chicago
Posted Jan 30, 2015
Pros: Very spacious and comfortable rooms with great views. The hotel staff was very attentive and courteous. Also, the modern chic style.
Cons: The hotel needs to be redone completely and maintained regularly.
Location: Close to the Royal Botanical Gardens and the Savannah.
This hotel is way past its heyday, at first it looks OK, but when you look closer, furniture are falling apart, wall badly patched or not maintained properly. It seems like when the hotel was redone last, it may have been a modern and luxurious hotel, but now it is just not taken care of. Some examples are: an internal fountain, not functioning and looking like a dirty pit, interior plants dying, elevator floors dirty and stained, room furniture stained and soiled, rundown carpet, ripped curtains. I stayed at a suite with a beautiful views and with washer and dryer, refrigerator and full cook range, all that was wonderful, but the hotel did not seem clean.