Bar (on property)

Reviews of Enter Viking Hotel

3.5 out of 5
Enter Viking Hotel
Gronnegate 18, Tromsø

Reviews

7.6

Good

Rating 10 - Excellent. 217 out of 871 reviews" "
Rating 8 - Good. 374 out of 871 reviews" "
Rating 6 - Okay. 188 out of 871 reviews" "
Rating 4 - Poor. 63 out of 871 reviews" "
Rating 2 - Terrible. 29 out of 871 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

david bernard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is super helpful the coffee is great the rooms are cozy
Stayed 6 nights in Feb 2024

8/10 Good

Joedha

Liked: Cleanliness, staff & service, property conditions & facilities
The location is great. However the WiFi does not work in the room. The sound proofing is not good. You can hear sound from the street. Difficult to sleep.
Stayed 6 nights in Nov 2023
Response from Enter Viking Hotel on Nov 17, 2023
Thank you for taking your time and leaving us the review!We will take the issues mentioned into consideration. Kind regards

10/10 Excellent

vladimir

Stayed 1 night in Aug 2023
Response from OP on Sep 15, 2023
Thank you for choosing Enter Viking, and for taking some time to give us feedback. This was very nice. We hope you want to come back to us someday. Best Regards

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Maybe for others but not for me
Comfortable bed and a small room with the necessities. Sadly, my room smelled of cigarette smoke, not from the room itself, but from the corridor. It was also very noisy from the corridor.
Stayed 1 night in May 2023
Response from PL on Jul 16, 2023
Hello, we're so sorry for this. Our hotel is suppose to be smoke-free, and we try our best to keep it that way. However sometimes there is people breaking the rules, we would be happy to change your room!

4/10 Poor

Katalina

Traveled with family
Disliked: Cleanliness, amenities
We had a 3 days stay and never received service from housekeeping.
Stayed 3 nights in Feb 2023
Response from Enter Viking Hotel on Feb 24, 2023
Dear Katalina,For short stays, we usually do what we call bor-overs, which means changing towels, emptying the trash cans, and so on.I am sorry that you have felt that we did not take care of it, but these concerns were never communicated with reception. Otherwise, we would have been more than happy to deliver a deep cleaning day over you room :)

6/10 Okay

Terry

Liked: Cleanliness
Disliked: Amenities
Good value for money, the rooms are nice enough but lack basic amenities such as kettle, coffee, tea, bar area, bathroom shaving plug. The fridge in the room is available to use but doesn't actually cool things down. Wi-Fi is free but really bad, barely usable. There is coffee and tea available in the reception, and breakfast only available if you request it. Staff doesn't inform you about any of this. The rooms are in general badly soundproof, with a lot of noise from the street and neighbouring rooms coming through
Response from NK on Jan 28, 2023
Hello Thank you for your feedback. Because we have coffee, tea and bar area in the reception we do not provide it in the rooms. The fridge is suppose to cool things down, so we will take a look at the one in your room :) We just started up with breakfast, and will be better to inform guests about it. Regarding the Wi-Fi, we're already on the case. Thank you for choosing us, and giving us a good review so we can fix everything

2/10 Terrible

Henriqueta

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2022
Response from KL on Jan 11, 2023
We're so sorry to hear that your stay did not go so good, if there is anything we can be better at, let us know.

10/10 Excellent

DIANA

Liked: Cleanliness, staff & service, property conditions & facilities
A terrific bargain given the prices for hotels in Tromso. The rooms were small, clean and well organized for the size but had everything one could need. Front desk staff, especially Andres, was truly terrific!! A total asset to the property with many recommendations for you!
Stayed 1 night in Sep 2022

6/10 Okay

Youssef

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Ok for a low price. Viking hotel.
Great for sleep, but low quality bathroom and desk. Service was ok, however no breakfat in the hotel. I got two 15% tickets for a resturant.
Stayed 1 night in Sep 2022

8/10 Good

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Cleanliness
Short weekend stay
The room seemed clean but the pillows had makeup stains on them so I don’t think they were changed from previous person staying in the room.
Stayed 3 nights in Jun 2022

8/10 Good

Henrri

Traveled with partner
Liked: Cleanliness, staff & service
Staff was very helpful and always ready to advice when needed. Dislike the elevator was broken and it doesn’t seem it’s going to get fixed any time soon.
Stayed 4 nights in Feb 2022
Response from Elin on Apr 2, 2022
Hello Henrri, Thank your for your rewiew. We are sorry about the elevator! Best regards Enter Tromsø

10/10 Excellent

david bernard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel the staff is wonderful this was my third time visiting them
Stayed 5 nights in Feb 2022
Response from Reception on Feb 15, 2022
Hello David. Thank you for your feedback, We're thrilled to hear that you enjoyed your stay with us at Viking Hotel.

10/10 Excellent

Christer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Nice hotel
Stayed 2 nights in Dec 2021
Response from Chai on Dec 18, 2021
Thank you for a good review and we wish you a Merry Christmas

6/10 Okay

andrew

Traveled with group
Liked: Cleanliness, staff & service
the staff were very friendly and dealt with assistance really well
Stayed 4 nights in Nov 2021
Response from Receptionist Viking on Nov 13, 2021
Hi! Thank you for your feedback, we're glad to hear that you found the staff helpful! We hope you had a nice stay and hope you come again some other time. Best regards, Enter Tromsø

4/10 Poor

George

Traveled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Badly
Stayed 1 night in Oct 2020

10/10 Excellent

Verified traveler

Stayed 3 nights in Mar 2020

6/10 Okay

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable room, but stank
The bed was comfortable and the service at reception was great, but the air vents are all linked and cigarette smoke filled my room every morning at 7 am. As the smell of cigarette smoke actually makes me Want to throw up, it wasn’t the best start to each day.
Stayed 3 nights in Feb 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Very friendly helpful staff. Very clean and hot drinks available anytime.
Stayed 4 nights in Feb 2020
Response from Enter Tromso Viking Hotel on Mar 4, 2020
Thank you for taking the time to give us your feedback! We are very happy to hear that you enjoyed your stay with us, and we hope to welcome you back to our hotel in the future! Kind regards,

8/10 Good

Eka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Steep hike for winter
Bit of a hike to town
Stayed 7 nights in Nov 2019
Response from Viking on Feb 14, 2020
Hello, Thank you for your review and we hope to see you again in the future! Reception, Enter Tromsø Viking Hotel

10/10 Excellent

Eifion

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2020
Response from Enter Tromsø on Feb 11, 2020
Dear Efion, Thank you very much for leaving a review and we are very happy that you enjoyed your stay. Hopefully we will see you again in the future! Best Regards, Enter Tromsø

10/10 Excellent

Dave, Madison heights MI

Liked: Staff & service, amenities, property conditions & facilities
The people are very helpfull and friendly. Also a great location
Stayed 5 nights in Feb 2020
Response from Reception on Feb 10, 2020
Dear Dave, Thank you very much for the excellent review.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the property, small and cute. Staff were lovely, chatty and helpful even at 2am. The only thing which would of been easier is having a kettle in the room but i think thats just me. Would go back if in Tromso.
Stayed 3 nights in Jan 2020
Response from Reception on Jan 30, 2020
Hello, Thank you very much for the excellent review and we hope that we will have the chance to accommodate you again in the future.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable but small rooms
Comfortable but small rooms. We were given an upgrade to a different hotel, without checking with us first, which sounds like a bonus but was further away from where we wanted to stay.
Stayed 2 nights in Jan 2020
Response from Reception on Feb 4, 2020
Thank you for the review

8/10 Good

Natacha Salte

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2020
Response from Reception on Jan 21, 2020
Hello, Thank you very much for your review.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
This hotel is close to the centre of town. The bathroom was very small with no where to put anything. The shower folded in and out over the bathroom floor. The bathroom was in poor condition- towel rail broken, glass shelf was no longer there. No where to plug the hair dryer in front of a mirror.
Stayed 4 nights in Jan 2020
Response from Reception on Jan 14, 2020
Hello, Thank you very much for your review

8/10 Good

Lim

Traveled with family
Disliked: Cleanliness
Overall stay is fine The customer service is helpful Vacuum the floor more often, dusty
Stayed 4 nights in Dec 2019
Response from Reception on Jan 7, 2020
Hello, Thank you very much for your review and we do appreciate it.

8/10 Good

John, Washington

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
It was a clean room with good service at the desk. There were no frills to the hotel, but if you want a place to sleep and adventure during the day this was great.
Stayed 7 nights in Dec 2019
Response from Reception on Jan 7, 2020
Hello, Thank you very much for your review and we do appreciate it.

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Amenities
Location and the service from the staff are good. Washroom is small and old especially the washbasin. No slipper and electric kettle were provided.
Stayed 2 nights in Dec 2019
Response from Reception on Dec 30, 2019
Hello, Thank you very much for your review and we do appreciate it. We do have hot water provided all the time at the reception and there is a floor warming in the bathroom.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were welcoming and helpful. Waffles in the evening were great. It was within walking distance to the bus stop for the airport and everything else we needed.
Stayed 4 nights in Dec 2019
Response from Reception on Dec 18, 2019
Hello, Thank you very much for the excellent review!

8/10 Good

Goh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is nice
Stayed 2 nights in Dec 2019
Response from Reception on Dec 12, 2019
Hello, Thank you for your review! We hope that we will have the chance to accommodate you again in the future. Best Regards, Enter Tromsø

10/10 Excellent

branko

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was really an amazing trip and stay in Enter Viking Hotel.
Stayed 3 nights in Oct 2019
Response from Reception on Nov 6, 2019
Hello, Thank you very much that you took the time to review us. We hope that you had a nice time with us and that we will be able to accommodate you again in the future. Best Regards, Enter Tromso Viking Hotel

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
This is a reasonably priced hotel which is well presented and clean, it also provides free tea/coffee and waffles for you to make after 6pm. Its in the centre of the city, in a quiet location. Reception staff are helpful and my family had a pleasant stay.
Stayed 2 nights in Oct 2019
Response from Reception on Nov 4, 2019
Hello, Thank you very much for your review. we hope that we will have the chance to accommodate you again in the future. Best Regards, Enter Tromso

10/10 Excellent

Tushar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 Star Experience
Comfortable Stay. Very close to the harbour. Lot’s of cafes, restaurants & supermarkets near by. Polite and helpful staff. Room was comparatively small but very clean and hygienic.
Stayed 2 nights in Oct 2019
Response from Reception on Oct 30, 2019
Hello, Thank you very much for your review

4/10 Poor

Mary

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019
Response from Reception on Oct 14, 2019
Hello, Thank you for your review and we would like to know why you were not satisfied with the room that you had. Best regards, Enter Tromso Viking Hotel

2/10 Terrible

Jessica

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
We were moved to another hotel within the same family. Instead of staying at the Viking Hotel which we booked, we were required to stay at the City Hotel, which is not as updated and clean. We paid for a family room of four twins but received a room with two doubles, leaving one of our teenage sons to sleep on the floor. Absolutely wouldn't book with this family of hotels again for fear of an unrequested move.
Stayed 1 night in Oct 2019
Response from Reception on Oct 7, 2019
Dear Jessica, Thank you for your review and we do appreciate it. We are really sorry that you had that bad experience with us. Actually, City Hotel is an upgrade, as the rooms are bigger and they have a kitchen in the room. We still apologize for the whole situation and we hope that we will have the chance again in the future to accommodate you and show you that we do work hard every day to get better and better. Best Regards, Enter Tromso Viking Hotel

10/10 Excellent

Bernard

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2019
Response from Reception on Oct 2, 2019
Dear Bernard, Thank you very much for the review and we hope that we will be able to accommodate you in the future again. Best Regards, Enter Tromso Viking Hotel

10/10 Excellent

Bernard

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Reception on Oct 2, 2019
Dear Bernard, Thank you very much for the review and we hope that we will be able to accommodate you in the future again. Best Regards, Enter Tromso Viking Hotel

8/10 Good

Jana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Reception on Oct 1, 2019
Thank you for your rewie and we do work hard every day to get better and better. We hope that we will have the oppertunity to accommodate you again in the future.

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, two blocks from the Mack brewery, and walking distance to the downtown area. Good coffee in the lobby 24 hours a day.
Stayed 3 nights in Aug 2019
Response from Reception on Oct 1, 2019
Thank you for your rewie and we do work hard every day to get better and better. We hope that we will have the oppertunity to accommodate you again in the future.

6/10 Okay

George

Liked: Cleanliness, staff & service
Short stay only
Hotel very noisy, sounds of footsteps above us most of the night, but the staff did take time to ease the problem
Stayed 1 night in Aug 2019
Response from Reception on Oct 1, 2019
Thank you for your rewie and we do work hard every day to get better and better. We hope that we will have the oppertunity to accommodate you again in the future.

10/10 Excellent

Jamie, Cedar Key, FL

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. The staff was very friendly and helpful. I would definitely stay here again when I’m in Tromsø.
Stayed 2 nights in Aug 2019
Response from Reception on Aug 26, 2019
Dear Guest, Thank you very much that you have taken the time to review. We do our best to get better and better with the time and we hope that we will have the opportunity to accommodate you again in the future. Best Regards, Enter Tromso Viking Hotel

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was good, the stuff was freindly an helpful, the room was a bit small We got our money worth
Stayed 1 night in Aug 2019
Response from Reception on Aug 26, 2019
Dear Guest, Thank you very much that you have taken the time to review. We do our best to get better and better with the time and we hope that we will have the opportunity to accommodate you again in the future. Best Regards, Enter Tromso Viking Hotel

8/10 Good

Verified traveler

Stayed 2 nights in Jul 2019
Response from Reception on Aug 26, 2019
Dear Guest, Thank you very much that you have taken the time to review. We do our best to get better and better with the time and we hope that we will have the opportunity to accommodate you again in the future. Best Regards, Enter Tromso Viking Hotel

6/10 Okay

Matija

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2019
Response from Reception on Aug 26, 2019
Dear Guest, Thank you very much that you have taken the time to review. We do our best to get better and better with the time and we hope that we will have the opportunity to accommodate you again in the future. Best Regards, Enter Tromso Viking Hotel

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
Comfortable stay. Helpful staff
Stayed 1 night in Jun 2019
Response from Reception on Jul 2, 2019
Thank you for your review! We are glad you enjoyed your stay.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tromso hotel
Staff were very pleasant and helpful. Check in was efficient. The included Norwegian waffles were delicious. The rooms were attractive and the bed was comfortable.
Stayed 1 night in May 2019
Response from Reception on Jul 2, 2019
Thank you for your review! We are glad you enjoyed your stay.

8/10 Good

Verified traveler

Liked: Cleanliness
Stayed 1 night in Apr 2019
Response from Customer Satisfaction Department on May 1, 2019
Thank you for your rating and comments, we are always trying to find ways to improve.

10/10 Excellent

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2019
Response from Customer Satisfaction Department on May 1, 2019
Thank you for your rating and comments, we are always trying to find ways to improve.

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to city centre, friendly, helpful staff, rooms were tiny, difficult to get around the room with 2 suitcases open on the floor
Stayed 1 night in Mar 2019
Response from Reception on Mar 23, 2019
Thank you for review! We are glad you enjoyed your stay with us in Tromsø.

10/10 Excellent

GABRIELA, Guatemala

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
free coffee, tea, wafles staff very nice and near everything
Stayed 2 nights in Feb 2019
Response from Reception on Feb 27, 2019
Thank you for the review. We are happy you enjoyed your experience at our property!