Lobby

Reviews of Red Roof Inn St Louis - Troy, IL

2 out of 5
Red Roof Inn St Louis - Troy, IL
2030 Formosa Road, Troy, IL

Reviews

7.6

Good

Rating 10 - Excellent. 279 out of 950 reviews" "
Rating 8 - Good. 358 out of 950 reviews" "
Rating 6 - Okay. 186 out of 950 reviews" "
Rating 4 - Poor. 92 out of 950 reviews" "
Rating 2 - Terrible. 35 out of 950 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Melissa, Glen carbon

Traveled with partner, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place I ever stayed. Dogs are free!!! Love this hotel!
Stayed 3 nights in Mar 2024

10/10 Excellent

Jeremy

Traveled with family
Liked: Cleanliness, staff & service, amenities
PROS place was fairly inexpensive for what we got. Beds were firm and newer. Felt comfortable with the safety of the building. Continental breakfast was basic but well maintained. Small pool was available. Great front desk service. CONS someone’s lunch was left in our fridge. Pool was slightly green, but hey it was St Patrick’s day. I believe it’s from the water having a high iron content and not because it’s not being maintained OVERALL would definitely stay again
Stayed 2 nights in Mar 2024
Response from LaTunde RediResponse Specialist on Mar 20, 2024
Dear Jeremy,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN ST LOUIS - TROY IL. It's great to see you enjoyed your stay, resulting in a 5/5 score. At Red Roof we are thrilled to read that the beds were firm, you felt comfortable with the safety of the building and all the other concerns that you highlighted. However, as it relates to your comment of the lunch left in the fridge and the pool. These will be taken into consideration. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

10/10 Excellent

Melissa, Glen carbon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, good prices, dogs are free!!!!!! Yeah loved it!
Stayed 1 night in Mar 2024
Response from Red Roof Management on Mar 9, 2024
Dear Melissa, Thank you for taking the time to write a review of your stay at the RED ROOF INN ST LOUIS - TROY IL. I am happy you found our hotel to be great and was pleased with our pet stay free policy and nice prices. At Red Roof, we love pets and yours is no exception! Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to hosting you and your fur baby again in the future.Sincerely,SamanthaRed Roof ManagementRediresponse Specialist

10/10 Excellent

Dustin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and friendly
Stayed 1 night in Mar 2024
Response from Samantha Rediresponse Specialist on Mar 4, 2024
Dear Dustin,Thank you for taking the time to write a review of your stay at the Red Roof Inn St Louis - Troy, IL. It is so heartwarming to hear that you were pleased with our clean facility and friendly staff. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,Red Roof Management

8/10 Good

Darrel

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Kamaria RediResponse Specialist on Jan 17, 2024
Hello Darrel, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ST LOUIS - TROY IL and I appreciate your 4/5 score following your stay at Red Roof. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

10/10 Excellent

Meleia

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Kerry-Lee RediResponse Specialist on Dec 29, 2023
Dear Meleia, We at the RED ROOF INN ST LOUIS - TROY IL are thrilled to have earned your perfect scoring of 5/5 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Red Roof Management

6/10 Okay

Chloe

Traveled with partner
Disliked: Cleanliness, staff & service, amenities
Stayed 2 nights in Dec 2023
Response from Sharma RediResponse Specialist on Dec 21, 2023
Hello Chloe, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN ST LOUIS - TROY IL and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

10/10 Excellent

Dave

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dome visit.
Friendly staff. Clean room. Good amenities.
Stayed 2 nights in Dec 2023
Response from Sharma RediResponse Specialist on Dec 18, 2023
Thank you for taking the time to write about experience at the RED ROOF INN ST LOUIS - TROY IL. Dave, I am happy to read that you had a great encounter with us and we truly appreciate your kind remarks about our friendly staff, clean room, and good amenities. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home. We appreciate your business, Dave, and can't wait to see you back at Red Roof soon, where we can continue to offer you a clean stay at an affordable price! Sincerely, Red Roof Management

2/10 Terrible

Cloe

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Gabrielle RediResponse Specialist on Dec 5, 2023
Thank you for taking a moment to leave a review, Cloe. The staff and I at the Red Roof Inn St Louis - Troy, IL were disappointed to see your 2/10 score following your stay. In order to understand what prompted your 2/10 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely, Red Roof Management

4/10 Poor

Jolene, Robbinsdale

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff was friendly but the room and common areas weren't very clean (dust and cobwebs in corners, walls had a layer of dust on them, floors were sticky, bedspread had stains, breakfast area wasn't kept clean, the toilet in the women's bathroom in the lobby area was overflowing with and covered in feces). Lots of noise from guests at all hours. Cheaper rate so I guess I could have expected it.
Stayed 2 nights in Nov 2023
Response from Oshane RediResponse Specialist on Nov 14, 2023
Dear Jolene, Thank you for taking the time to tell us about your experience at the RED ROOF INN ST LOUIS - TROY IL. You indicated that the staff is friendly. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the lack of cleanliness you described along with the noise disturbances caused. Red Roof strive to provide guests with all the comforts of home, so I am disappointed to see your 2/5 score. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Very truly yours,Oshane Red Roof Management RediResponse Specialist

8/10 Good

Verified traveler

Traveled with family
Disliked: Cleanliness, room comfort
Get what you pay for
For the price you got what would be expected. The room was not clean but tolerable. We went for a softball trip and alot of the other parents said the same thing. Upon arrival to the room it was quickly apparent the room wasnt cleaned to potential there was peanut on the bed where the top mattress had shifted, dust and cobwebs in all corners of the room and a random sock under the nightstand, not to mention the bedding had stuff on it. Another parent had the same thing a random sock in their room and one other parent had toe nails a total of 3 on their carpet. The entire hotel smelled of marijuana, and the breakfast well again get what you pay for.
Stayed 2 nights in Nov 2023
Response from LaTunde Murrant. Rewards Specialist on Nov 7, 2023
Dear Valued Guest,We are sorry to hear your recent experience at the Red Roof Inn St Louis - Troy, IL did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback. Sincerely,LaTundeRed Roof Management RediResponse Specialist

6/10 Okay

Stephanie

Stayed 2 nights in Nov 2023
Response from Gabrielle RediResponse Specialist on Nov 28, 2023
Thank you for taking a moment to leave a review, Stephanie. The staff and I at the Red Roof Inn St Louis - Troy, IL appreciate your 3/5 score following your stay. At Red Roof, we aim to deliver positive experiences and we’re happy you were satisfied. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean Room & Comfortable Bed
I'd booked a room here for the economy as I was in town just one night for a turn-around trip. I was surprised at how clean and comfortable the room was. The hotel shows signs of age inside and out and some of the furniture showed wear, but the cleanliness and comfortable bed made up for that. I also noted that the room had updates too. New sink and shower, and the walls looked freshly painted. If I come back to the area, I will definitely stay here again.
Stayed 1 night in Oct 2023
Response from Devorine Red Roof Management on Nov 2, 2023
Thank you so much for posting a review of our Red Roof Inn St Louis - Troy, IL property, Michele. I'm in good spirits to read your kind remarks about our cleanliness, comfortability and our updates done to the room. Red Roof aims to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,Devorine Red Roof ManagementRediResponse Specialist

10/10 Excellent

toby

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was awesome..I made a mistake on booking hotel and he fixed it for breakfast is good and room is very clean that's a plus for me..and the price was great..I will be staying here in future.
Stayed 1 night in Oct 2023
Response from Devorine Red Roof Management on Oct 31, 2023
Dear Toby,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn St Louis - Troy, IL. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our breakfast and our rates. Red Roof hopes to continue to provide great experiences for you. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,Devorine Red Roof ManagementRediResponse Specialist

10/10 Excellent

Alexander

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for a quick nights stay. The room was clean, bed was comfy.
Stayed 1 night in Oct 2023
Response from LaTunde Murrant. Rewards Specialist on Oct 27, 2023
Dear Alexander,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN ST LOUIS - TROY IL. It's great to see you enjoyed your stay, resulting in a 5/5 score. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our comfy bed, clean room and all the positives that you highlighted. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. We hope to continue to provide great experiences for you. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,LaTundeRed Roof Management RediResponse Specialist

6/10 Okay

Jillian

Traveled with family
Liked: Cleanliness
Uncomfortable beds
Stayed 1 night in Oct 2023
Response from LaTunde Murrant. Rewards Specialist on Oct 27, 2023
Dear Jillian,Thank you for taking the time to tell us about your experience at the RED ROOF INN ST LOUIS - TROY IL. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the comfort of the beds not to your liking. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,LaTundeRed Roof Management RediResponse Specialist

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023
Response from LaTunde Murrant. Rewards Specialist on Oct 27, 2023
Hello Jonathan, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ST LOUIS - TROY IL and I appreciate your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

4/10 Poor

chad

Disliked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from Devorine Red Roof Management on Nov 2, 2023
Thank you for rating your recent stay at Red Roof Inn St Louis - Troy, IL, Chad. I was disheartened to see your stay resulted in a 2/5 score. Please accept our apologies. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strives to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine Red Roof ManagementRediResponse Specialist

10/10 Excellent

Margaret

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Quiet and safe area. Lots of well lit grassy area to walk my dog after a long day of driving. Staff is very friendly.
Stayed 1 night in Oct 2023
Response from Devorine Red Roof Management on Oct 25, 2023
Hi Margaret,I appreciate your comments regarding your recent stay at the Red Roof Inn St Louis - Troy, IL. It's great to hear that you were pleased with our cleanliness, our staff, our pet accommodations and that you found our are safe and quiet. Feedback from our Red Roof guests are always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Devorine Red Roof ManagementRediResponse Specialist

10/10 Excellent

Shelby

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value
The room could use a deep cleaning but overall was good. The beds were really comfortable. A lot of light comes in under the door and around the windows though. Enough to where the brightness of the room did not change between 9pm and 7am. On the upside the parking lot is very well lit.
Stayed 1 night in Oct 2023
Response from Toni-Ann RediResponse Specialist on Oct 19, 2023
Dear Shelby,Thank you for your review of our Red Roof. It’s nice to see that our comfortable beds and well lit parking were convenient to you, however, the issues that you’ve highlighted regarding the room needing a deep clean and light peeking through the windows and doors are truly regrettable. We always aim to deliver the best quality of service to our guests, so I am disappointed that you felt that was not achieved for you. Our team is committed to satisfying our guests, so we are very thankful for your feedback.We hope that you will give us the opportunity to provide you with a better experience here at Red Roof the next time you’re in the area.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

4/10 Poor

Vern

Traveled with pets, Traveled with family
Disliked: Cleanliness, property conditions & facilities
Hotel needs an update. Both times we stay there the pool was out of order.
Stayed 2 nights in Oct 2023
Response from OnielRediresponse Specialist on Oct 11, 2023
Hello Vern,We are sorry you had a less than satisfactory experience, prompting your 2/5 rating, following your stay at the Red Roof Inn St Louis - Troy, IL. Please accept our apologies for any inconvenience caused by the pool being out of service during your stay. At RedRoof we strive to provide guests with all the comforts of home so your feedback is appreciated and will be taken into consideration to makes changes to ensure your satisfaction.We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,OnielRedRoof ManagementRediresponse Specialist

10/10 Excellent

Orville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed 2 nights at the Red Roof. Hotel was clean, grounds were clean. Hotel was quiet and relaxing. Pool was small but nice for a dip. Access to dining, shopping and other sights was excellent. Could get anywhere I needed to go in less than 30 minutes. Staff was excellent. I had car trouble and the desk clerk arranged for me to get to an auto parts store and gave me a jump start. Namesh is his name and he went above and beyond the call of duty. We will stay again if in the area.
Stayed 2 nights in Sep 2023
Response from Dannielle Rediresponse Specialist on Oct 4, 2023
Dear Orville,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN ST LOUIS - TROY IL. We sincerely appreciate your comments and are happy to hear you had a great experience with us. We hope to continue to provide great experiences for you especially regarding, the cleanliness of the room, quiet and relaxing property, convenient location and Redroof amazing staff. We aim to satisfy our guest with superior customer service and your feedback is appreciated. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,Dannielle Red Roof Management Rediresponse Specialist

6/10 Okay

Leroy

Disliked: Cleanliness, property conditions & facilities
there was dirt on all the furniture
Stayed 1 night in Sep 2023
Response from Oniel Rediresponse Specialist on Sep 28, 2023
Hi Leroy,Thank you for taking the time to write a review of your stay at the Red Roof Inn St Louis - Troy, IL. Please accept our most sincere apologies for the concern you described regarding the furniture having dirt on them. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRediresponse Specialist

8/10 Good

brendon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family trip
Thw rooms were a little dirty but nothing crazy. The beds were really comfortable. The only real downside from the stay was the pool, it was pretty dirty and gross.
Stayed 1 night in Sep 2023
Response from Oniel Rediresponse Specialist on Sep 24, 2023
Hello Brendon,Thank you for taking the time to write a review of your stay at the Red Roof Inn St Louis - Troy, IL. I'm really happy to read that you took liking to our beds. However, please accept our most sincere apologies for any inconvenience caused by the pool. At RedRoof we strive to provide guests with all the comforts of home so your feedback is appreciated and will be taken into consideration to makes changes to ensure your satisfaction.It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,OnielRediresponse Specialist

8/10 Good

Saoirse

Stayed 1 night in Sep 2023
Response from Dannielle Rediresponse Specialist on Oct 13, 2023
Hello Saoirse,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ST LOUIS - TROY IL and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all out guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,DannielleRed Roof ManagementRediresponse Specialist

6/10 Okay

John

Traveled with group
Liked: Staff & service
Disliked: Cleanliness
Comfortable Value Hotel
The hotel was convenient for our needs and comfortable but needed more attention to cleanliness. It was not as clean or comfortable as most other Red Roof Inns, but slightly better than average when compared to other budget chains.
Stayed 2 nights in Aug 2023
Response from Kerry-Lee RediResponse Specialist on Aug 29, 2023
Dear John, Thank you for taking part in our guest survey following your stay at the RED ROOF INN ST LOUIS - TROY IL. It’s great to hear you liked the convenience and comfortability we offered. You however indicated there was uncleanliness. Know that your voice is of tremendous importance to us and we value your comments which will help us to continuously improvThank you for sharing your concerns and all the best in your future travels. Sincerely, Kerry-Lee RediResponse Specialist

6/10 Okay

Patricia

Stayed 1 night in Aug 2023

8/10 Good

Tina, JOHNSTON CITY

Stayed 1 night in Aug 2023
Response from Recordo Rediresponse Specialist on Sep 12, 2023
Hello Tina, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn St Louis - Troy, IL and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Recordo Rediresponse Specialist

10/10 Excellent

Nawzad

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was really goood
Stayed 1 night in Aug 2023
Response from Devorine RediResponse Specialist on Aug 10, 2023
I appreciate your comments regarding your recent stay at the Red Roof Inn St Louis - Troy, IL, Nawzad. It's great to hear that you had a really good stay. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Devorine RediResponse Specialist

10/10 Excellent

Carrie

Traveled with family
Liked: Staff & service
The staff was nice. The room was a little dirty but I was overall satisfied.
Stayed 1 night in Aug 2023
Response from Devorine RediResponse Specialist on Aug 10, 2023
Hi Carrie,Thank you for taking the time to write a review of your stay at Red Roof Inn St Louis - Troy, IL. I am happy that you found our staff nice and that you were overall satisfied with your stay. On the other hand, you indicated that the room was a little dirty. I am so sorry for that. It is important to know that we thoroughly clean and inspect all rooms in between guest, so I am disappointed that we fell short on your visit. On your next stay, should you have any issues or concerns while in house please feel free to reach out to our front desk for real time assistance. In an effort to have your concerns addressed, we will be taking your comments in to consideration and address the matter with the appropriate department. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,Devorine RediResponse Specialist

8/10 Good

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean
Clean hotel, friendly staff
Stayed 1 night in Aug 2023
Response from Olivia RediResponse Specialist on Aug 7, 2023
Dear Ashley,Thank you for taking the time to share your feedback following your recent stay at the RED ROOF INN ST LOUIS - TROY IL. We sincerely appreciate your 4/5 score and are happy to hear you had a great experience with us, especially regarding our clean hotel and friendly staff. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,OliviaRediResponse Specialist

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for me !
Stayed 1 night in Aug 2023
Response from Oshane RediResponse Specialist on Aug 3, 2023
Dear David,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN ST LOUIS - TROY IL. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Oshane Red Roof ManagementRediResponse Specialist

2/10 Terrible

Alyssa

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Our room smelled like a back up sewer & we seen 3 roaches in our room
Stayed 1 night in Jul 2023
Response from Linton Rediresponse Specialist on Jul 29, 2023
Dear Alyssa,Thank you for telling us about your recent visit at the Red Roof Inn St Louis - Troy, IL. I was saddened to read that your stay fell short of your expectations due to the insects you reported and the unpleasant odor you encountered. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,LintonRediresponse Specialist

8/10 Good

Barbara

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Nishaye Red Roof Managemen on Jul 27, 2023
Dear Barbara, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn St Louis - Troy, IL and I appreciate your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,NishayeRed Roof Management RediResponse Specialist

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was clean the rooms were very clean
Stayed 1 night in Jul 2023
Response from Nishaye Red Roof Management on Jul 27, 2023
Dear David, Thank you for taking the time to tell us about your experience at the Red Roof Inn St Louis - Troy, IL. It's heartwarming to read that you loved the cleanliness of our rooms and you were satisfied with your stay, prompting your 10/10 score. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. We always enjoy hearing about the positive experiences our guests have at our hotels.Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

10/10 Excellent

Cheyanne

Great service, clean rooms. There pool is indoor and one the only ive seen after the pandemic
Stayed 1 night in Jul 2023
Response from Linton Rediresponse Specialist on Jul 26, 2023
Hi Cheyanne,Thank you for telling us about your recent visit at the Red Roof Inn St Louis - Troy, IL. It's great to read that our clean rooms and great services offered met your needs. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LintonRediresponse Specialist

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Xao RediResponse Specialist on Jul 24, 2023
Thank you for sharing your 10/10 rating with us, Barbara. Our staff at the Red Roof Inn St Louis - Troy, IL was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests and we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,XaoRediResponse Specialist

8/10 Good

Shawn

Liked: Cleanliness, staff & service
No frills but clean
You know that commercial where one person turns over in bed and the other couldn’t feel it at all? Well, rhis ISNT that bed. It was however decently comfortable and clean. We didn’t gaff be e the barefoot dirty floor issues as I read previously but we did wear our shoes. No frills, get what you pay for is what we found here - just what we needed before we get back on the road.
Stayed 1 night in Jul 2023
Response from Oniel Rediresponse Specialist on Jul 16, 2023
Hi Shawn,Thank you for taking the time to write a review of your stay at the Red Roof Inn St Louis - Troy, IL. It is so rewarding to read that you had a great encounter with us and we truly appreciate you letting us know you were pleased with the cleanliness and comfortability our rooms. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,OnielRediresponse Specialist

2/10 Terrible

Cathleen

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
I was very disappointed at first when checking in and having to wait 20 minutes for someone to come and help check us in for the 3 rooms we booked. Entering the room I was hit in the face with an offensive mildew smell. Then upon inspection of my first room I found dried feces smeared on the toilet seat. In my second room after pulling the sheets back we found an eaten rib bone mixed in between the sheets. Outside the hotel was a bag of trash and a watermelon half eaten eaten laying in the parking lot and the outside parking lot light was broken. The breakfast room was pitiful, was not cleaned up from the morning before. Never ever will I stay at a red roof inn and I will not be using Expedia to book a hotel again as there is no option for refunds or cancellations.
Stayed 1 night in Jul 2023
Response from Linton Rediresponse Specialist on Jul 10, 2023
Dear Cathleen,Thank you for telling us about your recent visit at the Red Roof Inn St Louis - Troy, IL. We are sorry you had a less than satisfactory experience. You stated that the undesirable odor you mentioned, the cleanliness concerns highlighted and the other downsides listed hindered your stay, which was disheartening to read. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you for sharing your concerns and I wish you all the best in your future travels. Sincerely,LintonRediresponse Specialist

8/10 Good

Nancy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Jul 2023
Response from Linton Rediresponse Specialist on Jul 10, 2023
Dear Nancy,Thank you for writing a review following your recent visit at the Red Roof Inn St Louis - Troy, IL. We aim to deliver a positive experience for all our guests and we're happy you had a good stay. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.With thanks,LintonRediresponse Specialist

10/10 Excellent

Vidyasagar

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Thank you
Stayed 1 night in Jul 2023
Response from Linton Rediresponse Specialist on Jul 7, 2023
Hello Vidyasagar,I appreciate your feedback following your recent visit at the Red Roof Inn St Louis - Troy, IL. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,LintonRediresponse Specialist

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Recordo Rediresponse Specialist on Jul 4, 2023
Hello Anne, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn St Louis - Troy, IL and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Recordo Rediresponse Specialist

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was great. Hotels com, not so good. I made my reservation in December, 6 months ago. The hotel had no record of my Pre-Paid reservation. After contacting Hotels com via Chat, and taking over an hour to resolve the problem, hotels com issued me a refund. The problem: all rooms taken except the Suite. Other hotels full! Had to take the Suite which cost us $40 more than the original reservation! Shame on Hotels.com!
Stayed 1 night in Jul 2023
Response from Recordo Rediresponse Specialist on Jul 4, 2023
Hello Linda,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN ST LOUIS - TROY IL. We appreciate your 5/5 score and are happy we were able to accommodate you despite the indicated mishaps. It's great to hear that you were able to get your refund. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRediresponse Specialist

6/10 Okay

Ronald

Traveled with family
Liked: Property conditions & facilities, room comfort
Could be better prepared
We got her a little after 3 pm. Check in is at 3 pm. Rooms were ready. I had paid for 3 rooms. Was asked to come back 20-30 mins so they could clean rooms. And one of the rooms wasn't very clean at all.
Stayed 1 night in Jun 2023
Response from Linton Rediresponse Specialist on Jul 2, 2023
Dear Ronald,Thank you for telling us about your recent visit at the Red Roof Inn St Louis - Troy, IL. We are sorry you had a less than ideal experience due to one of your rooms not being cleaned. We continually work to improve our hotel, so I really appreciate you providing us with your feedback.I do hope that you will return to our hotel, or any of our other brand locations in the future. Yours truly,LintonRediresponse Specialist

4/10 Poor

Herculano Lopez

Traveled with family and small children
Is fair to say that the hotel was under remodeling At the time of my stay, It was dusty, and there were tools and construction materials around the premises.
Stayed 1 night in Jun 2023
Response from Linton Rediresponse Specialist on Jul 1, 2023
Hello Herculano,Thank you for telling us about your recent visit at the Red Roof Inn St Louis - Troy, IL. We are sorry you had a less than ideal experience due to the construction materials around the premises. Your feedback is very important to us, so thank you for sharing.I do hope that you will return to our hotel, or any of our other brand locations in the future. Yours truly,LintonRediresponse Specialist

4/10 Poor

Amy

Stayed 1 night in Jun 2023
Response from Recordo Rediresponse Specialist on Sep 12, 2023
Hello Amy, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ST LOUIS - TROY IL and I were saddened by your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Recordo Rediresponse Specialist

6/10 Okay

dan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2023
Response from Dannielle Rediresponse Specialist on May 27, 2023
Hello Dan, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ST LOUIS - TROY IL and I welcome your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management

6/10 Okay

Adam

Liked: Cleanliness
Stay one of the better red roofs but still stetchy guests at night and some holes in carpet and stains on walls. Smelt cigarettes bad in hallways
Stayed 1 night in May 2023
Response from Recordo Rediresponse Specialist on May 11, 2023
Hello Adam,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN ST LOUIS - TROY IL. It's great to see that you found our property to be a better location than others despite your indicated encounter with the damaged carpet and cigarette smell. We will take your comments into consideration as feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRediresponse Specialist

8/10 Good

Andrea

Stayed 1 night in May 2023
Response from Tianna RediResponse Specialist on May 31, 2023
Hello Andrea,Thank you for taking a moment to leave a review. Myself and the staff at the Red Roof Inn St Louis - Troy, IL appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,TiannaRediResponse Specialist

8/10 Good

Joel

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Good budget hotel. Remodel good condition. No road noise. Pet rooms mostly non-carpet. Doors close very loud if not held during closure.
Stayed 1 night in May 2023
Response from Oniel Rediresponse Specialist on May 10, 2023
Hello Joel,Thank you for taking the time to write a review of your stay at the RED ROOF INN ST LOUIS - TROY IL. I'm really glad you were pleased with our good rates and hotel's upkeep, however. you indicated that door close very loud if not held, our apologies. We strive to provide guests with all the comforts of home so your feedback is appreciated and will be taken into consideration to makes changes to ensure your satisfaction.It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,OnielRediresponse Specialist