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Reviews of Hotel Masseria Trulli e Vigne

4 out of 5
Hotel Masseria Trulli e Vigne
SP 66 per Villa Castelli km 3.8, Martina Franca, TA

Reviews

8.6

Excellent

Rating 10 - Excellent. 16 out of 24 reviews" "
Rating 8 - Good. 4 out of 24 reviews" "
Rating 6 - Okay. 1 out of 24 reviews" "
Rating 4 - Poor. 1 out of 24 reviews" "
Rating 2 - Terrible. 2 out of 24 reviews" "

9.6/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities
Property itself is a gem. It’s a live working agro-farm. The rooms are clean and historic. Beautiful and very comfortable. The pool is clean and large. The other guests are not very friendly to even well behaved children. It seems like
Stayed 4 nights in Aug 2019
Response from MASSERIA FUMAROLA on Aug 18, 2019
DEAR GUEST MANY THANSK FOR REVIEW. STAFF MASSERIA FUMAROLA

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
Amazing stay. Hotel was in optimal conditions, clean. Staff extremely helpful and friendly. Best night sleep A bit remote so car is essential
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Service
Wonderful staff with attentive service. A little out of the way but offered nice seclusion. Breakfast spread was limited, but delicious.
Stayed 3 nights in May 2019
Response from masseria fumarola on Jun 8, 2019
Dear Guest many thanks. We will improve and we thank to you for a review. Best regards

10/10 Excellent

Erica, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was excellent! We were there in early July for a wedding and we were so in love with this incredible property and wonderful staff. The rooms were unique, clean, and comfortable, the breakfast (and lunch) was delicious, and laying by the pool all day in the warm Puglian sun was absolutely decadent. Highly recommend.
Stayed 1 night in Jul 2018
Response from Masseria Fumarola on Sep 15, 2018
Dear Guest, Thank you once again for having been chosen Masseria Fumarola for your vacation. Hope to welcome you again in the future. Best regard,

8/10 Good

Rafi, Israel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I missed blackout curtains which made me wake up rather too early. I think my room could use more fresh air In general it is a beautiful and relaxing place.
Stayed 3 nights in Sep 2018
Response from MASSERIA FUMAROLA on Sep 12, 2018
Dear Guest, Thank you for having been chosen Masseria Fumarola. Best regards

10/10 Excellent

Phil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely setting away from the crowds
The hotel is situated a bit out of town and nice and quiet. Beautiful place with nice pool, grounds and views. The room was great, our own little bungalow with front porch. Breakfast was good and staff were very helpful and nice. Booked us in at a restaurant of our choosing for dinner in the local town.
Stayed 1 night in Jul 2018
Response from MASSERIA FUMAROLA on Aug 2, 2018
Dear Guest, many thanks for your review. We always want to improve and satisfy our Guest. Looking forward to see you again. Best regards, MASSERIA FUMAROLA

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A breath of fresh air
Great stay. Very comfy and large accommodation. Staff were fantastic. Lovely pool area. Only gripe would be the internet. Soooo slow and kept dropping out.
Stayed 3 nights in Jun 2018
Response from Masseria Fumarola on Jun 20, 2018
Dear Guest, Thank you for having chosen Masseria Fumarola for your vacation. Hope to welcome you again in the future. Best regards

10/10 Excellent

Neil, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Complete relaxation in the country
We were massively impressed; it's a lovely place with a rustic feel, great facilities and areas to retreat and relax. The pool area is very calm. Food is fantastic and makes for a romantic evening meal the way it's decorated and lit up. Breakfast is fresh and plentiful. Staff are friendly and service excellent. It was a fantastic three days and wouldn't hesitate to go back.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Masseria
Beautiful Masseria just outside Martina Franca. It has been renovated very stylishly, with a big swimming pool and is the perfect place to relax. It is just outside Martina Franca and makes a great base to visit some of the other lovely nearby towns (even Lecce only took just over an hour) and then you can return to relax in this wonderful Masseria. The staff were excellent especially Daniel with his wonderful smile. It serves Dinner which you have to order in the morning, otherwise Martina Franca is only 5 minutes away (extra time to find somewhere to park the car!)

2/10 Terrible

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Worst hotel experience ever
Quite possibly the worst hotel experience of our life. Wonderful hotel facilities however the hotel manager is a complete nightmare. Having checked out at 1030 as requested, we asked if we could spend the morning by the lovely swimming pool. The manager shrugged, which we took as a yes. However, after sitting down the manager came over and told us that there would be no lunch served as she thought it might rain. 30 minutes later she came over to us and asked us to leave as it wasn't fair on the other four guests that we were using the swimming pool after we had checked out. We were completely baffled. I have never been asked to leave the property of a hotel after checking out. We had been there less than 16 hours and spent over €300. It was outrageous and embarrassing and a complete rip off. Quite easily the worst hotel customer service experience of my life. We also had dinner their the previous night which wa a expensive and average. We got the feeling that the hotels objective was to squeeze every last penny from you.

4/10 Poor

Norberto, Toronto Canada

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Dissapointing
We anticipated to stay at a Trulli room with the cone type roof as shown in your brochure. Not so! We received a mediocre regular room that took 3 hours to heat, had a shower that leaked to the bathroom and needed two towels to wipe the flood each and every day. I give the facility a 4 out of 10. Would not recommended and would not return. Norbert Fischer

10/10 Excellent

Twiddles, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best
I can hardly fault this charming, centrally located, tranquil and lovely guest house and it's well priced. It's well run and the staff are exceptionally helpful and welcoming and can speak really good English, if that's important. Nothing was too much trouble, from where to eat to finding a real estate agent. The big hotels could learn a few things from this little gem. The room was beautifully designed and felt very generous and comfortable. One very small thing, I found the bed to be hard, but the staff tried hard to improve this. Breakfast included lovely fresh fruit, toast and all the usual continental things with delicious home-made cakes that are typical here. Dinner is ordered in the morning, but it didn't seem to cause a problem if it slipped your mind until later in the day. They pride themselves on making local dishes and always good pasta. Their house red wine is really good. The pictures don't do this beautiful masseria justice, there are lots of places to enjoy the peace in a thoughtfully placed chair under a tree or by the inviting pool. The pool doesn't open until 23rd May (roughly) so you'll have to go to the beach if you want to swim. There was a kitchen garden, lovingly tendered, which provides for the broad selection of antipasti and a vineyard to cocoon the property was in the process of being planted while I was there. If you want to explore Puglia, this is a really good spot to be - you can easily reach the Adriatic and Ionian coast.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

10/10 Excellent

FABIENNE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ne pas passer à côté de cette adresse !
Franchescha vraiment professionnelle, avenante, manager d’une équipe incroyable et gentille !
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Eccellente
Eccellente per struttura, posizione e servizio - soprattutto Luana e Vittorio. Ideale per chi cerca tranquillità e frescura a un passo (pochi minuti in auto) da Martina Franca. Noi ci siamo goduti masseria, trulli e piscina, mentre intanto frequentavamo le ultime giornate del Festival: una formula celestiale.
Stayed 4 nights in Aug 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Calme et sérénité, étape idéale. Piscine un peu fraîche début mai...
Stayed 2 nights in Apr 2019
Response from masseria fumarola on May 16, 2019
Many thanks for the review Best regards from all the staff

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
prachtige acommodatie, wel auto nodig om uit eten te kunnen gaan
Stayed 3 nights in Apr 2019
Response from masseria fumarola on May 16, 2019
Many thanks for the review Best regards from all the staff

10/10 Excellent

yvan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2018
Response from Masseria Fumarola on Oct 9, 2018
Dear Guest, Thank you for having chosen Masseria Fumarola. Hope to welcome you again in the future. Best regards

10/10 Excellent

hans, amsterdam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Schitterend gerestaureerde masseria
Prachtig aangelegd Hulpvaardig personeel Heerlijk ontbijt Op zondag kun je er ook heerlijk dineren
Stayed 4 nights in Sep 2018
Response from MASSERIA FUMAROLA on Sep 28, 2018
DEAR GUEST MANY THANKS FOR YOUR REVIEW. THANKS A LOT

2/10 Terrible

Sophie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018

10/10 Excellent

celine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2018
Response from Masseria Fumarola on Jun 23, 2018
Thank you for having chosen Masseria Fumarola for your holiday. Looking forward to welcome you again in the future. Best regards

10/10 Excellent

Bertrand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel trulli très original chambre spacieuse bon petit déjeuner et possibilité de manger un buffet maison le soir . En revanche il n’y a pas la possibilité de se faire un the ou un café dans la chambre.
Stayed 3 nights in May 2018
Response from Masseria Fumarola on Jun 19, 2018
Merci d'avoir séjourné dans notre établissement. Nous apprécions vos commentaires !

8/10 Good

olijac, paris

Liked: Cleanliness, room comfort
Calme et charme
Très agréable hôtel avec une dizaine de chambres. Notre chambre, qui était dans des trullis, était bien arrangée et spacieuse. Les petits déjeuners étaient pris sur une agréable terrasse ou dans une salle voûtée. Piscine à l'écart avec transats confortables.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Meget bra sted, men litt vanskelig å finne
Det var et fint sted, men litt vanskelig å finne fram til pga dårlig adressespesifiaksjon av stedet. Internet virket dårlig og det samme gjelder mobilforbindelsen, men det tror jeg har mer med syditalienske infrastuktur å gjøre enn hotellets skyld.