Ratings based on 42 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
88% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Mobile, Al

Great hotel

Posted Feb 19, 2015
Comfortable, clean hotel. Great breakfast with excellent staff.
2 out of 5
by A verified traveler

Dissapointed

Posted Feb 17, 2015
Pros: The staff were very friendly and helpful.
The hotel is in need of renovations badly. The floors creek and everything is very old other than the bedding. The continental breakfast was horrible with a small selection.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Eastern Shore, AL

The Comforts of Comfort Inn & Suites

Posted Jan 22, 2015
Pros: Safety and cleanliness
Cons: Nothing.
Location: I believe it was in Trussville, AL, Northeast of Birmingham.
I was in town for a test that I had to take the next day. I checked into the hotel and the parking lot was very well lit, and the receptionist was very friendly. I was able to continue studying and a quiet and comfortable room. Even though I could have gone down the road paid a lot less, I chose Comfort Inn and Suites because of very good past experiences. I do believe that this one was the cleanest hotels I have ever been in. Everything smelt clean and looked very clean. When I climbed into bed for the night, I was not hesitant about it: I knew the bed sheets were clean. The breakfast was really good and the lady, there, was very nice and happy to be there!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Texas

Nice Hotel

Posted Jan 14, 2015
Pros: Easy parking, good breakfast, the room had everything we needed.
Location: It was easy to find and there were several restaurants near by.
The room was clean and comfortable. All of the staff were friendly and helpful.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

All the comfort of home

Posted Dec 26, 2014
Good location, good breakfast, great pillows and comforter, very comfortable, staff often asking if they could be of help. Not fancy but clean and pleasant. Equipped with small roomy frig and micro. NO unwanted surprises or problems! I will stay there again without question.
Comment from Hotel Management
Dec 30, 2014 by Janice, Hotel Management
Thank you so much for taking the time to let us know you enjoyed your stay with us. Janice
2 out of 5
by A verified travelerfrom Ontario

odd smell

Posted Oct 20, 2014
Pros: Appreciated the in hotel self serve laundry for travelers. Breakfast acceptable.
Cons: customer service and investigate cause of odour that is everywhere.
Location: Not much to do but close to Barber Motorsports museum.
The whole hotel had a very odd smell. Not sure if it was a cleaner or spray but it permeated everything. The day staff and breakfast woman were very nice but the woman who checked us in and seemed to work evenings was less then helpful and not particularly friendly.
Comment from Hotel Management
Oct 21, 2014 by Janice, Hotel Management
Dear Guest, We apologize for the odd smell. Not sure of what you are referring to. We have Apple/Cinnamon Glade Plug Ins at the front desk and in the breakfast area because we serve a hot breakfast with fresh cooked meat. The bacon smell will linger. We found with the plug ins and opening the doors when we mop helps. Don't know who checked you in but I'll remind Connie and Tywanda (3-11 clerks) that they fell short of making a guest welcome. We are sorry that you experienced that! Thank you for your comments and now I'll go see if I can smell something different.lol Janice
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Maryville, TN

Posted Oct 14, 2014
Pros: Consistent, reliable, friendly, professional, comfortable.
This is one of my favorite motels! I stay there two or three times a year, and I always look forward to it.
Comment from Hotel Management
Oct 21, 2014 by Janice, Hotel Management
Tom, We are so happy that you like to stay here with us! Janice
5 out of 5
Recommended
for Families
by Michaelfrom Woodstock, GA

Everything was nice.

Posted Oct 8, 2014 on Hotels.com
Everything was nice. Had a bit of freeway noise but on the otherside of that coin, the freeway was easy access. Dinged the "hotel condition" because a safety handhold was missing in the shower. Otherwise, the place was clean, organized, and comfortable. Applebee's, Cracker Barrel, and the biggest Harley-Davison MC store I have ever been in, was within walking distance.
4 out of 5
Recommended
for Overnight Stay Before Destination
by Chadfrom Mississippi Gulf Coast

Just fine for an overnight stop

Posted Sep 1, 2014 on Hotels.com
My stay was just an overnight stop enroute to a different destination. The hotel is located right off the interstate and is easy to get to. There are several restaurants in walking distance from the hotel. The room was clean, comfortable, and serviceable.
Comment from Hotel Management
Nov 15, 2014 by Janice, Hotel Management
Chad, Glad you enjoyed the area and hope our hotel. We try to please! Come back and see us when you are in the area.
3 out of 5
Recommended
by Jillian Harkerfrom Florida

The Smoke Alarms Work!!!

Posted Aug 8, 2014 on Hotels.com
The hotel itself was good. We did have one cleanliness issue in the elevator - a dog apparently just couldn't make it outside (if you know what I mean). It was cleaned as soon as we pointed it out. Our only other issue wasn't necessarily the hotel's fault, although we felt they could have done more. A group of young adults went wild in the rooms across the hall from us. They were very loud and doors were slamming well into the night. We complained to the front desk and nothing really happened. At approximately 2AM, these same guests pulled the fire/smoke alarm. It was VERY LOUD. At that point, the police were finally called (the security camera did film the hallway activity - including pulling the alarm) and arrests were made. We felt management could have better handled the situation.
Comment from Hotel Management
Nov 15, 2014 by Janice, Hotel Management
Jillian, Sorry about the alarm going off. It is annoying. Has happened to me at other hotels. I'm always grateful it works since if a real fire or other emergency, I'd like to be the first one to know. Yes we had an adult, rent 3 rooms for her teenage daughter and as you know many others. The clerk tried her hardest to get the "adult" to respond and the teens to co-operate without involving the police. No choice because they got mad when the clerk asked for id and wouldn't let them in. Only registered guests. One of them pulled the alarm. Which is a crime. The police got everyone out quickly and it was quite soon after. We were all thankful for that! Very seldom do we have problems but sometimes our guests do not use good judgement as in this case with renting the rooms for underage children and leaving them on their own. I tried to get the adult arrested but they couldn't or wouldn't. To bad. She'll do it again at another hotel. Anyway, we are sorry your sleep was interrupted by this incident. Best regards! Janice