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Reviews of Holiday Inn Express & Suites Birmingham Trussville, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Birmingham Trussville, an IHG Hotel
5911 Valley Rd, Birmingham, AL

Reviews

8.6

Excellent

Rating 10 - Excellent. 240 out of 442 reviews" "
Rating 8 - Good. 120 out of 442 reviews" "
Rating 6 - Okay. 51 out of 442 reviews" "
Rating 4 - Poor. 12 out of 442 reviews" "
Rating 2 - Terrible. 19 out of 442 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Nakeisha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family friendly
Stayed 1 night in Mar 2024

8/10 Good

Corrie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a stain on my pillow and only 2 towels for 2 people staying 2 nights. I did bring these issues to the reception and they apologized and did a complete new set up and cleaning of the room the next morning and left 6 new towels. The staff is very friendly and accommodating. I travel often for work and stay in alot of Holiday Inn Express hotels and many other brands. This did not feel like a normal Express, it was not updated with new furniture and the hotel seems old. The lamps are old with no new plugs and USB chargers. The towels were small and scratchy. The bathroom was old. However, the breakfast was good, the staff friendly, the bed and bedding very nice and comfortable. The only thing that felt like an Express was the Dove products in shower and by the sink. For the higher price, I expected an updated Express type hotel. Again, the staff solved all my problems so I was happy with my stay. It was very quiet, even with full capacity and right by the highway. I did not hear any traffic. I felt very safe.
Stayed 2 nights in Mar 2024

10/10 Excellent

Amber C

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience all the way around- staff, cleanliness, convenience of location, multiple dining and shopping options, yet 10-15 mins from downtown B’ham (BJCC, etc)
Stayed 1 night in Mar 2024

10/10 Excellent

Jane

Liked: Cleanliness
Stayed 1 night in Mar 2024

10/10 Excellent

Patricia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good price for my room and the people are so nice at the hotel. I’d definitely stay here again.
Stayed 1 night in Mar 2024

10/10 Excellent

Yolanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

Philip

Stayed 1 night in Feb 2024

10/10 Excellent

cora

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean and safe
Stayed 1 night in Jan 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and property. Nice people. Very clean and rooms were comfortable
Stayed 7 nights in Dec 2023

10/10 Excellent

Arlinda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Gisela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

LaShondra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Lanvis

Liked: Cleanliness, staff & service, property conditions & facilities
I look forward to staying there the next time I visit
Stayed 2 nights in Oct 2023

10/10 Excellent

carletha

Stayed 1 night in Oct 2023

10/10 Excellent

Paul

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed at the property a few times it is has been a good experience. It also seems to keep rates reasonable even during local events.
Stayed 3 nights in Oct 2023

2/10 Terrible

David

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cigarette Smoke.
The minute we walked in the room the cigarette smell hit us in the face. I immediately called the front desk. Their answer was to send someone up with some odor spray and a car freshener placed on the vent of of the a/c. The spray was as bad as the smell. The next day I asked if there were any other rooms and was told they were sold out except the presidential suite. The front desk person said she would spray with Febreze. Needless to say it did not help. When we signed in I had to initial that if we smoked in the unit we would be fined $250. I wish this worked both ways. I still have a headache from the stench.
Stayed 2 nights in Oct 2023

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great job!!
Great experience! Kudos to the staff; very clean. The breakfast was outstanding!
Stayed 5 nights in Sep 2023

10/10 Excellent

Kristi

Liked: Amenities
Excellent atmosphere
Stayed 1 night in Sep 2023

10/10 Excellent

Jay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service. Very friendly ladies at the front desk.
Stayed 1 night in Sep 2023

4/10 Poor

Bridgett

Stayed 1 night in Aug 2023

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities
The room and check in was great. The issue is that when leaving the property to enter the road you have to turn right, but the interstate is to the left. So you have to go right then find a place to turn around. At high traffic times this difficult.
Stayed 2 nights in Aug 2023

6/10 Okay

James

Stayed 4 nights in Jul 2023

10/10 Excellent

Lori

Stayed 1 night in Jul 2023

8/10 Good

Casondra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay except for 2 things…the shower had crappy water pressure (but it was doable) and the gentleman at the front desk was super agitated/frustrated about having to do his job. Lots of huffing and rudeness. I felt bad for the couple he was checking in because they didn’t have reservations. Clean hotel and the breakfast was good. Very convenient location to everything. Abs not very far from downtown Bham. The lady when we checked in was super nice and very helpful. Overall, I would definitely stay here again.
Stayed 2 nights in Jul 2023

8/10 Good

Kenneth

Stayed 1 night in Jul 2023

8/10 Good

Tina

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Nice Hotel-Rude Front Desk Agent
The hotel was clean and comfortable. My only complaint is with check-in. After arriving a little early, I went to my business meeting and my husband tried to check in. He was rudely told to come back at 4:00. Otherwise, the breakfast was better than expected, and the rest of the stay was fine.
Stayed 3 nights in Jul 2023

8/10 Good

steve

Liked: Cleanliness, property conditions & facilities
Great
Stayed 3 nights in Jul 2023

2/10 Terrible

William

Traveled with family
Disliked: Staff & service, property conditions & facilities
Where to start? I arrived at 2:40 to check in, which was about twenty minutes early. The front desk clerk asked for my name and when I gave it he gave out and exhaustive, “Oh no” and then informed me that house cleaning had not even started cleaning my room that I had booked and prepaid for. I was finally able to get a smaller room, but was charged for the larger since I had prepaid online. That evening when I spoke with a manager she was dismissive of my situation and refused any refund even though I was in a smaller room and told me check in was not until 4:00. I showed her the check in time on my phone was 3:00 and she moved a lamp that the shade covered a small plaque which had a paper 4 pasted over the check in time. The next morning at 8:30 housekeeping was banging on the door to clean the room and check out was not until 11:00. At 8:45 my wife and I went to eat breakfast and all the food was pulled. When another guest told them breakfast was advertised to be served until 9:30 she just smiled and said, “Sorry” and walked away. I informed the front desk clerk and they had them bring the food back out, but it took until 9:15 and by then there were several women and children waiting to eat so I let them eat first. The food was not good. I typically look to stay at a Holiday Inn Express when I travel because of the convenience and included breakfast, but I will NEVER stay at the one in Trussville, Alabama again. The worst part was I was staying there to attend a funeral.
Stayed 1 night in Jun 2023

8/10 Good

Justin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent value
Nice hotel for solid value. The pool wasnt very clean and left my son's white swim shirt green. Other than that, it was decent.
Stayed 1 night in Jun 2023

8/10 Good

Keith Darnell

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome staff and breakfast
Stayed 3 nights in Jun 2023

10/10 Excellent

Keith

Stayed 1 night in Jun 2023

6/10 Okay

Vickie D.

Traveled with partner, Traveled with family
Liked: Cleanliness
The handicapped shower was not accessible for someone who is unable to stand. It was simply a tub with a whole lot of bars installed on the walls and a shower head that was monal. The sink hight was way too high for anyone in a wheelchair to reach as was the soap dispensers on the wall. The breakfasts were marginal and not to the standard of Holiday Inns unless you want biscuits and gravy. Also the trays of food weren't being kept full and some standard options weren't alway available. Lots of TV channels but most were sales. It would have been nice to know what number the major channels were. It was kept very clean and the staff friendly when spoken to.
Stayed 5 nights in Jun 2023

10/10 Excellent

Karen

Stayed 2 nights in Jun 2023

10/10 Excellent

Robin

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We were very pleased. Sienna at the front desk was awesome.
Stayed 2 nights in Jun 2023

10/10 Excellent

Talaya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just what we needed.
Nice stay at a convenient location with lots of restaurants nearby. Good breakfast and nice beds with a large room.
Stayed 4 nights in May 2023

10/10 Excellent

Edward

Stayed 2 nights in May 2023

10/10 Excellent

Elizabeth

Business traveler, Traveled with family
Liked: Staff & service, property conditions & facilities
On business. Met all of our needs. Very clean, safe, friendly staff and a very good breakfast.
Stayed 2 nights in May 2023

10/10 Excellent

Catherine, Ruston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay! Staff were friendly and room was very clean. I felt safe being by myself. I thoroughly enjoyed my stay!!!
Stayed 6 nights in Mar 2023

10/10 Excellent

holley

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, nice people, very nice.
Stayed 1 night in May 2023

10/10 Excellent

Itzhack

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2023

10/10 Excellent

Jeannette

Stayed 1 night in Mar 2023

10/10 Excellent

william

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2023

10/10 Excellent

Rigoberto

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Great rooms, services, & breakfast.
Stayed 4 nights in Mar 2023

10/10 Excellent

Jennifer

Stayed 1 night in Mar 2023

8/10 Good

Louis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

2/10 Terrible

Christopher

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Front desk agent was very rude and condescending. TV didn't work. Very noisy. Woken up by housekeeping. Rust in the bathroom on the walls. Never going there again. Front desk agent has a mental problem.
Stayed 1 night in Mar 2023

10/10 Excellent

David

Stayed 2 nights in Feb 2023