There was a stain on my pillow and only 2 towels for 2 people staying 2 nights. I did bring these issues to the reception and they apologized and did a complete new set up and cleaning of the room the next morning and left 6 new towels. The staff is very friendly and accommodating. I travel often for work and stay in alot of Holiday Inn Express hotels and many other brands. This did not feel like a normal Express, it was not updated with new furniture and the hotel seems old. The lamps are old with no new plugs and USB chargers. The towels were small and scratchy. The bathroom was old. However, the breakfast was good, the staff friendly, the bed and bedding very nice and comfortable. The only thing that felt like an Express was the Dove products in shower and by the sink. For the higher price, I expected an updated Express type hotel. Again, the staff solved all my problems so I was happy with my stay. It was very quiet, even with full capacity and right by the highway. I did not hear any traffic. I felt very safe.