Ratings based on 48 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
88% of guests recommend
4.2 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by Gary from Pennsylvania

Nice Hotel

Posted Jun 5, 2014
Pros: Friendly staff, great breakfast, clean room.
Cons: At least update the computer in the business center so that current websites can be accessed to their full potential. Win XP doesn't cut it.
Location: Great location right off the interstate and a nice selection of restaurants nearby.
This hotel worked out great for me on a business trip. Hotel staff were very friendly and accommodating. Some things are a little outdated, including the computer in the business center, but everything was clean. The breakfast was awesome, as has been the case at every HI I've stayed at.
Comment from Hotel Management
Jun 6, 2014 by Debbie, Hotel Management
Dear Gary: Thank you! We appreciate comments from our guests so that we may improve our service. We will be doing a remodel sometime this summer to update some of the areas of the hotel. I hope you will visit with us again after this improvement! Kind Regards,
2 out of 5
Recommended
by Taryn

This traveler left a rating score only Posted Apr 29, 2014 on Hotels.com
3 out of 5
Recommended
for Business Travelers
by A verified traveler

This traveler left a rating score only Posted Apr 26, 2014 on Hotels.com
2 out of 5
Recommended
for Business Travelers
by David from California

Not for big trucks

Posted Apr 17, 2014 on Hotels.com
You should mark your description for parking not for big trucks
Comment from Hotel Management
Jun 28, 2014 by Debbie, Hotel Management
Dear David: I apologize if you were mislead about our parking at the property. We do have some additional parking across the street from us and our front desk clerks should have informed you of this option. I hope that you will stay with us again while in our area. Kind Regards
3 out of 5
by Roy from Odessa, TX

Noisy

Posted Apr 16, 2014
Pros: It was convenient, economical and breakfast was good.
The room and breakfast were nice, but the room was incredibly noisy. You could hear the traffic and the other guests in their rooms and the halls.
Comment from Hotel Management
Apr 24, 2014 by Debbie, Hotel Management
Dear Roy: Thank you for submitting your review regarding our property. We appreciate your comments and I apologize that you felt our hotel was a little noisy for you. I hope that you will come again while in the area. Kind Regards,
5 out of 5
Recommended
for Business Travelers
by Jen from Dallas, TX

Close to restaurants and good area

Posted Apr 15, 2014 on Hotels.com
The staff was absolutely great, they were helpful and the room was very nice and what a blessing that the complimentary breakfast was included. It was the best complimentary breakfast buffet I've had, that included scrambled eggs, sausage patties, pancakes, yogurt, roles and biscuits, coffee, juice, etc., and it was good. You could not ask for more. Would definitely stay here again.
Comment from Hotel Management
Jun 28, 2014 by Debbie, Hotel Management
Dear Jen: Thank you for taking the time to write such a wonderful review. We appeciate your comments regarding our staff and our complimentary breakfast as we take great pride in our guest services. We are glad that you enjoyed your stay with us and please come again while in the area. Kind Regards,
4 out of 5
Recommended
for Everyone
by Amy from Valley, AL

Decent hotel, friendly staff

Posted Apr 7, 2014
Location: My husband was taking classes at Jefferson State Community College and it was conveniently located to there.
The hotel was clean and the breakfast was great. Staff was very friendly and helpful. The room was pretty quiet and the beds were comfy. There was even a ceiling fan in the room. Good pressure in the shower. Overall a good stay.
Comment from Hotel Management
Apr 10, 2014 by Debbie, Hotel Management
Dear Amy: Thank you for taking the time to write such a kind review regarding our hotel after staying with us. We appreciate your comments as we strive to make our guests enjoy their time while with us. Please come and visit with us again! Kind Regards,
4 out of 5
Recommended
for Everyone
by M

Great location near family.

Posted Apr 1, 2014
Pros: Location was very close to family we were visiting. The breakfast was nice.
Cons: Replace the mattresses. Check black out curtains to be sure they close/function. Didn't know about problems until it was too late to change rooms.
We needed a hotel near family for a funeral. The staff was very accommodating to help us get into a room a little early so we could be at another location on time.
Comment from Hotel Management
Apr 10, 2014 by Debbie, Hotel Management
Dear M: I am glad that our staff was able to accommodate you and your family while here at such a stressful time. We appreciate your remarks and thank you for staying with us. Kind Regards,
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Mar 25, 2014 on Hotels.com
My stay was wonderful!
5 out of 5
Recommended
for Personal Event
by Paul from Ohio

Close to family's home.

Posted Mar 12, 2014 on Hotels.com
Hotel was close to our family. Room was clean, comfortable and quiet.
Comment from Hotel Management
May 24, 2014 by Debbie, Hotel Management
Dear Paul from Ohio: Thank you for taking the time to write such a wonderful review regarding our property, Holiday Inn Express, in Trussville, Alabama. We appreciate your business and hope that you will stay with us again while visiting our city. Kind Regards,