On the beach, beach volleyball

Reviews of Bluesun Hotel Neptun

3 out of 5
Bluesun Hotel Neptun
Slatina 4, Tucepi

Reviews

8.4

Very Good

Rating 10 - Excellent. 40 out of 105 reviews" "
Rating 8 - Good. 46 out of 105 reviews" "
Rating 6 - Okay. 12 out of 105 reviews" "
Rating 4 - Poor. 5 out of 105 reviews" "
Rating 2 - Terrible. 2 out of 105 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Kyle

Traveled with family
Liked: Cleanliness, amenities
.
Stayed 7 nights in Sep 2023
Response from Ivana Vitković, Assistant Hotel Manager on Dec 12, 2023
Dear Mr. Kyle,Thank you for being our guest.I hope we'll see you again.Kind regards,

2/10 Terrible

David

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Front desk staff was generally disconnected/disinterested. The entire hotel common areas, hallways, lobby etc had an overpowering and obnoxious perfume smell to the point of getting a headache ! Not sure what it was masking ? Food was well below average or acceptable so we ate all meals offsite. Drinks were also poor as not fresh juice was available for mix- just syrup type. Gin/Tonic or Vodka/soda are the only option really. Wine was very poor and usually served warm along with ice cubes. The room was nicely updated and the A/C worked well. The rest of the experience and property was disappointing. Would not stay again.
Stayed 2 nights in Sep 2023
Response from Ivana Vitković, Assistant Hotel Manager on Dec 12, 2023
Dear Mr.David,Thank you for all the information you shared with us.We have read them carefully.We are very sorry that we were not able to meet your expectations as we usually do.I hope we'll see you again to experience an improved stay. Kind regards,

8/10 Good

Floare

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful pool area, very clean and easy access to the beach!
Stayed 1 night in Aug 2023
Response from Ivana Vitković, Assistant Hotel Manager on Dec 12, 2023
Dear Mrs. Floare,Thank you for such nice comments.I hope we'll see you again.Kind regards,

10/10 Excellent

HASAN

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very nice facility
Stayed 4 nights in Aug 2023
Response from Ivana Vitković, Assistant Hotel Manager on Dec 12, 2023
Dear Mr.Hasan,Thank you for choosing Bluesun Hotel Neptun for your vacation.It would be our honor to host you again!Best regards,

10/10 Excellent

Erika

Stayed 3 nights in Oct 2022
Response from Ivana Vitković, Assistant Hotel Manager on Dec 12, 2023
Dear Mrs.Erika,Thank you for choosing Bluesun Hotel Neptun for your vacation.It would be our honor to host you again!Best regards,

10/10 Excellent

Edyta

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect!
Nice hotel next to the beach
Stayed 5 nights in Aug 2021

8/10 Good

Kat

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We researched hotels that were all inclusive and did not cost the earth and settled here. It’s a nice hotel. Lovely building and didn’t feel too crowded (apart from pool side at times). The management were good and overall we were happy. Food wise - ok the first evening I was pretty disappointed - but again - for the money I thought there was huge range and nothing ever felt like it was about to run out. I think they could have done less slightly, better - but on the whole we ate well and the kids loved the buffet style approach and al the different types of food and drink. People worked hard at the hotel - we had a good stay.
Stayed 5 nights in Aug 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location
Nice hotel, good location, with decent quality food for an all-inclusive. Rooms in main building look to have been recently refurbished, and are fairly comfortable. Like most places, there are never enough sun-loungers, so can feel like a dash in the morning to claim a chair. We stayed in August 2021, and while face masks were encouraged to be worn in the buffet area, it was definitely optional. Plenty of hand sanitiser available at entry to buffet and main building (unsure of other areas). Cleaning staff were prompt in clearing and cleaning tables between guests. The pebble beach at front of resort is popular with locals and tourists alike.
Stayed 8 nights in Aug 2021

6/10 Okay

Verified traveler

Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveler

Stayed 9 nights in Sep 2020

4/10 Poor

Joe, Prince George bc

Traveled with family
We had to cancel the stay because of covid-19 and property is not giving us a refund .
Stayed 4 nights in Jul 2020

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location. Lovely pool. Well maintained and clean. Nicely furnished and comfortable. All inclusive drinks very poor overall. Beer ok. Wine on restaurant ok. Soft drinks awful. Very poor selection. Food ok but repetitive and on one evening we couldn't go in restaurant because of the awful overpowering smell of bad fish. The evening restaurant manager was rude and unhelpful. Some good evening entertainment but limited and not for young children. Room small but clean. When the sofa bed was pulled out the door to balcony was inaccessible and couldn't be opened or closed. No tea or coffee facilities in room.
Stayed 6 nights in Oct 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Moved hotels
We were moved to a different hotel 12KM due to a fault at Bluesun Neptun. Whilst this was very disappointing as we booked this hotel for its location, the subsequent hotel in Brela was lovely
Stayed 4 nights in Sep 2019

8/10 Good

Milad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jul 2019

10/10 Excellent

william

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Jun 2019

8/10 Good

Nina, Finland

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel near the beach.
Good beds, nice and clean soundproof rooms, a lot of space for your clothes. All inclusive - well, could have been more variability of the food. Nice pools and sportpossibilities. Weekly free program included a lot of different sport, language lessons, miniclubs/-discos etc.
Stayed 7 nights in Oct 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceeded our expectation. Close to beach, warm water, good pool, all-inclusive " no - grief" experience.
Stayed 1 night in May 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful
Great resort that is within driving distance to Split for a fraction of the cost. Would return
Stayed 5 nights in May 2018

8/10 Good

lauren , england

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, more aimed at children and families
I travelled with my partner, we found the hotel staff were very friendly, helpful and professional. Our room was comfortable, we stayed in the annex so slightly further away from the main hotel. The Buffett was a good standard, a wide selection to choose from. The only negative thing I would say is it was quite noisy and busy, so if your looking for a more peaceful place to relax then it might not be ideal. Parking was free which was great, the down side to this was you had to ask a member of staff to let you in and out of the car park, however they did this promptly. Overall I would recommend this hotel!
Stayed 4 nights in Jul 2017
Response from Stefano on Sep 5, 2017
Dear Lauren, thank you for your feedback. we are glad that you have chosen our smartline Bluesun Hotel Neptun for your holiday, and that you enjoyed your stay, and its coziness,. Regarding your specific remarks about the plastic cups - we serve drinks like that for the reasons of security around the pool. As we have understood , you prefer a peaceful holiday, so we invite you to visit the most beautiful part of Makarska riviera in preseason or in postseason - where you can enjoy in calm of our beautiful pebble beach. Ir would be our pleasure to welcome you again in beautiful Tucepi. Kind regards, Stefano Vranjes, Accommodation Manager

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Room comfort
Place is ok. Avarage age for visitors is 50+. Rooms remodeled, nice and clean but small. Service in hotel is awsome, they are always there if you need them. I didn't like the food. Defintely, they need to do something about it!!! Very cheap and no taste!!! My overall rating is low becouse of food!!!

2/10 Terrible

Jeff, Canada

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not book annex room!
My wife and I needed a place to stay for one night and there was a special on this hotel and their all inclusive package. Upon arrival there was zero parking and we quickly found out why it was on special. We booked a room in their "annex" building which was a 5 minute walk from the main hotel and front desk. When we walked in our room we were disgusted. The carpets were stained and old, the lights didn't work and it seemed like we were the only people in the building. After complaining to their front desk they seemed shocked that we didn't like the room. They upgraded us to their standard room which was better but still wouldn't recommend it. This hotel needs to provide photos of all their buildings and rooms and they are in need of major renovations and upgrades.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Make sure you get an air conditioned room!
great beach front location. cocktails are not included as part of the all inclusive offer though.

10/10 Excellent

Alan, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Neptun, Tucepi - strongly recommended
This was our sixth visit (each year from 2007 onwards). This year was our longest stay - 18 nights but in 2007 was our shortest stay - only 7 nights. We have enjoyed our stay very much each year, and that is why we return. For us, who are both over 60 years of age, Hotel Neptun provides a very carefree environment The rooms are airy and comfortable and. are kept very clean by staff. . Our showers have always offered hot and cold water at any time of the day. The outdoor swimming pool in front of the hotel. There is a pool bar which serves drinks from 10 until 24. The animation team provide activities such as water aerobics, keep fit, music, miniclub and walks. The atmosphere in the Hotel Neptun is calm and reassuring. The behaviour of the guests is generally polite, respectful and friendly. We have never witnessed any scenes of lewdness or drunkenness. Hotel Neptun is patronised by a fine mixture of old and young but probably with relatively few teenagers. There are adjacent tennis courts and space for football or beach volleyball. Bicycles can be hired free of charge : a ride along the ;promenade is safe and a journey can be made one way for about five kilometres . The staff on reception are very helpful and can advise about available trips e.g. to Split or Dubrovnik or by boat to one of the islands (with a fish lunch included). I strongly recommend Hotel Neptun for families with young children and for couples of any age who wish to relax and enjoy sunshine.

10/10 Excellent

Noora Emilia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2023
Response from Ivana Vitković, Assistant Hotel Manager on Dec 12, 2023
Thank you for choosing Bluesun Hotel Neptun for your vacation.It would be our honor to host you again!Best regards,

8/10 Good

Rosaliina Anniina

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel itself was nice, but the food was barely eatable.
Stayed 5 nights in Sep 2023
Response from Ivana Vitković, Assistant Hotel Manager on Dec 12, 2023
Dear Mrs. Rosaliina,Thank you for taking your time to write a review. I assure you we'll take your comments into account to make any necessary improvements to your future stays. I hope we'll see you again.Kind regards,

8/10 Good

Jeannette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Einfaches aber nettes Hotel
Man kann nicht sagen das das Hotel schlecht war, es entspricht den 3 Sternen mit denen es angegeben ist, und ich fand das es preisleistungsmassig für All inclusive ok war. Wir waren im Mai 2023 dort und das Wetter war echt mies.. somit mehr Ausflüge und Schlafen angesagt:) Es sind genügend Liegen am Pool da. Der Strand ist kaum 10 Meter entfernt.. Wir fanden das Zimmer super..nicht riesig aber für eine Woche ausreichend. Haben im Haupthaus geschlafen. Das Essen ist Ansichtssache. Für uns hat es gereicht, und es war abwechslungsreich genug. Wir haben immer was gefunden und sind satt geworden. Ist halt mehr für Familen oder Personen die nicht so viel auf schicki micki schauen. Für Hauptsaison wäre es mir zu teuer aber in der Nebensaison war der Preis ok.
Stayed 8 nights in May 2023
Response from Ivana Vitković, Assistant Hotel Manager on Dec 12, 2023
Dear Mrs.Jannette,Thank you for choosing Bluesun Hotel Neptun for your vacation.It would be our honor to host you again!Best regards,

8/10 Good

Alexandra

Traveled with family and small children
Liked: Cleanliness, amenities
Hôtel pas mal mais ne vaut pas le tarif payé le rapport qualité prix n'est pas justifié. Le personnel est peu aimable pour ne pas dire pas aimable sauf la réception qui eux sont agréables. Pas de frigo dans les chambres difficile de stocker de la nourriture par cette chaleur, pas d'animation forcément tous les soirs, pas d'équipements intérieur les jours de pluies
Stayed 10 nights in Aug 2023
Response from Ivana Vitković, Assistant Hotel Manager on Dec 12, 2023
Dear Mrs. Alexandra,Thank you for all the information you shared with us.We have read them carefully.We will continue to work hard to be better.I hope we'll see you again to experience an improved stay. Kind regards,

10/10 Excellent

_

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 12 nights in Jul 2023
Response from Ivana Vitković, Assistant Hotel Manager on Dec 12, 2023
Dear by-on,Thank you for choosing Bluesun Hotel Neptun for your vacation.I hope we'll see you again.Best regards,

8/10 Good

Jasmin

Liked: Cleanliness, staff & service, property conditions & facilities
Alles gut
Stayed 3 nights in Jul 2023
Response from Ivana Vitković, Assistant Hotel Manager on Dec 12, 2023
Dear Mr. Jasmin,Thank you for choosing Bluesun Hotel Neptun for your vacation.I hope we'll see you again.Kind regards,

8/10 Good

Admir

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Bra pool samt nära till stranden.
Stayed 6 nights in Jul 2023
Response from Ivana Vitković, Assistant Hotel Manager on Dec 12, 2023
Dear Mr.Admir,Thank you for choosing Bluesun Hotel Neptun for your vacation.I hope we'll see you again.Kind regards,

8/10 Good

Janina

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in May 2023
Response from Ivana Vitković, Assistant Hotel Manager on Dec 12, 2023
Dear Mr.Janina,Thank you for choosing Bluesun Hotel Neptun for your vacation.I hope we'll see you again.Kind regards,

10/10 Excellent

Patrick

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool und Strand super!
Stayed 7 nights in Oct 2022

8/10 Good

Tiina Hannele

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2022

8/10 Good

Riikka

Stayed 6 nights in Sep 2022

4/10 Poor

egzon

Stayed 7 nights in Jul 2022

8/10 Good

Igor

Stayed 7 nights in Jul 2022

6/10 Okay

Admir

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Jul 2022

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness
Charter hotel. All inclusive which means boring food. Restaurant area more like a workplace canteen, noisy and crowded. 15 minutes walk to downtown Tucepi. Beach directly accessible from pool area. Clean. AC can't be adjusted.
Stayed 7 nights in Jun 2022

8/10 Good

Emir

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jun 2022

8/10 Good

Alma

Traveled with group, Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jun 2022

8/10 Good

Ohran

Stayed 4 nights in Jun 2022

10/10 Excellent

Stefan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Schöne Lage, viele tolle Strände und Sehenswürdigkeiten in der Nähe
Stayed 7 nights in Jun 2022

8/10 Good

Hugo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nada de extraordinário, mas vale o preço.
Hotel com Tudo Incluído. A Comida deixava um pouco a desejar, mas pelo preço da estadia parece-me aceitável. Não cheguei a utilizar a piscina por estar demasiado lotada. A praia situada mesmo em frente tinha menos pessoas e era mais agradável. Ter estacionamento incluído é um plus na Croácia!
Stayed 1 night in May 2022

10/10 Excellent

Fatmir

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2021

6/10 Okay

Verified traveler

Traveled with family
Disliked: Staff & service
Zimmer waren ok, aber die Klimaanlage war zu schwach und viel zu laut. Die Habdtücher wurden täglich gewechselt und der Müll entleert, es wurde nicht einmal gesaugt oder gewischt. Das Essen war nicht schlecht, es gab neim Buffet immer genug Auswahl jedoch hatte es meistens keinen Geschmack und wenn mal was leer war, musste man länger warten bis es nachgefüllt wurde. Das Personal war meist lästig und schlecht drauf. Beim Pool gabe es Liegen vom Hotel, aber weit nicht genug für alle Gäste. Wenn man um 8 Uhr dort war, war es schon zu spät für einen Platz. Des Strand ist ein öffentlicher und ab 14 Uhr total überfüllt. Dort gab es genug Liegen für 40 Kuna pro Liege und Tag. Das man für einen Parkplatz beim Hotel bezahlen muss ist mir auch bis da noch nie passiert, wenn man bedenkt, dass es nicht genug Parkplätze für die Gäste gibt sind 3€/ Tag eine Frechheit. Aso die 3 Sterne sind schon gerecht von dem her wars für uns ok. Aber es ist weit weg von einenm All Inclusive Hotel.
Stayed 5 nights in Aug 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personal sehr freundlich- Hotel in Toplage direkt am Meer.
Stayed 6 nights in Aug 2021

10/10 Excellent

Admir

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2021

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Das Essen im Hotel ist sehr gut. Das Büfett hat eine grosse Auswahl an Köstlichkeiten.!!
Stayed 6 nights in Jul 2021