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Thank you for the 5/5 rating, Destiny!It's excellent you enjoyed your time at Courtyard Tucson Airport so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.
Charles, it's great to hear that you appreciated the convenience and cleanliness of Courtyard Tucson Airport. We're also delighted that our friendly team members added to your positive experience. We hope to welcome you back soon.
The bistro staff was not very professional or prepared. He seemed to have never done this before and the service was very slow. Although my salad was very tasty.
Anne
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 21, 2024
Anne, we appreciate your feedback about your dining experience at the Courtyard Tucson Airport. We're pleased to hear that you enjoyed the salad. As for your encounter with our team member, we're always striving for improvements in professionalism and efficiency. Your comments will guide us in providing a more seamless experience in the future. Thank you for choosing our hotel for your stay.
The Courtyard by Marriott was great. I chose a room with 2 double beds but I received a room with one king. The staff was awesome and got me into the room I needed. This error was on Expedia but the Courtyard staff made it right.
Michael
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 8, 2024
Michael, it's delightful to hear that you had a fantastic stay at Courtyard Tucson Airport. Instances like these indeed demonstrate the dedication and versatility of our diligent team members. We're glad that they resolved the room mix-up efficiently, ensuring you were comfortable. We look forward to welcoming you back on your next visit to Tucson. Thanks for choosing Courtyard Tucson Airport!
10/10 Excellent
Lisa
Traveled with partner, Traveled with family
Apr 3, 2024
Liked: Amenities
It’s an airport hotel but w great staff
Lisa
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 4, 2024
Lisa, we're thrilled to hear you enjoyed your stay at Courtyard Tucson Airport! Our team members aim to provide a wonderful experience, despite our location. We're glad your interaction with them was positive. We hope to see you again soon on your next journey.
10/10 Excellent
Dana
Mar 24, 2024
Liked: Cleanliness, staff & service
Dana
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 26, 2024
Dana, thank you for taking the time to give Courtyard Tucson Airport a perfect rating! It brings us immense joy to know you had a 5-star experience. We're eager to welcome you back on your next visit to Tucson. Safe travels!
10/10 Excellent
Alaina D
Traveled with family and small children
Mar 23, 2024
Liked: Amenities
This property was amazing very peaceful and clean and comfortable definitely would book again
Alaina D
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 24, 2024
Alaina, your positive feedback about the Courtyard Tucson Airport is much appreciated. We're delighted to hear that our peaceful, clean, and comfortable surroundings contributed to your overall experience. It's wonderful to anticipate your return visit in the future.
Jesus, it's wonderful to hear that you had an enjoyable stay at Courtyard Tucson Airport. We strive to provide excellent experiences for our guests and we're glad to hear we lived up to that for you. Thank you for choosing us, we hope to serve you again on your next visit.
I wish that I looked for the names of two people who helped me at the hotel. The young man who checked my in at about 1:00 am on March 17th, and the shuttle driver the next morning were great. I appreciate their kindness.
Ronda
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 20, 2024
Ronda, it warms us to read about your Courtyard Tucson Airport experience, especially about our diligent team members who made your stay much more enjoyable. Thank you for acknowledging their kindness despite the late check-in and early shuttle service. We look forward to welcoming you back on your next visit.
I needed a convenient place for a turn and burn trip to Tucson because I bought a car.
Easy access to the airport. Welcoming lobby, staff was awesome even at a 1am check point. Comfy bed, clean all the way around.
Brad
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 11, 2024
Brad, thank you for sharing your experience at Courtyard Tucson Airport. We are thrilled to hear that you found our location convenient and our lobby welcoming. It's fantastic that our team members could be of service at any hour and that you enjoyed the comfort of your accommodation. We appreciate your feedback and look forward to welcoming you back on your future visits to Tucson.
Thanks for the perfect rating, Tessa!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Courtyard Tucson Airport.Have a wonderful day!
We appreciate the feedback, Robin.We're disappointed to hear you were dissatisfied with your recent stay. We hope you'll give us another opportunity to provide you with the quality service in which we pride ourselves.
10/10 Excellent
Margaret McMillan
Feb 13, 2024
Liked: Cleanliness, staff & service
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Margaret McMillan
Stayed 1 night in Dec 2023
Response from Customer Service on Feb 15, 2024
Thank you for this excellent rating, Margaret!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at Courtyard Tucson Airport! We'd love to host you again someday for yet another unforgettable visit.
Hannah, it's delightful to hear that you enjoyed the heated swimming pool at Courtyard Tucson Airport. We hope to welcome you back the next time your travels bring you our way.
Thanks, Lizette! It's outstanding your time at Courtyard Tucson Airport was fantastic. We can't wait until your next visit!
10/10 Excellent
Sam
Jan 22, 2024
Liked: Cleanliness, staff & service, amenities
The Staff was awsome, Room was roomy, clean and quiet
I would stay there without a doubt next time im in town..
Sam
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 23, 2024
Sam, we're thrilled to hear your experience at Courtyard Tucson Airport was so positive. We're glad you found our team members awesome and your room to your liking. Thank you for planning to choose us again on your next visit to town. We can't wait to welcome you back!
10/10 Excellent
Kevin
Traveled with family and small children, Traveled with family
Kevin, we're thrilled to see your perfect rating of the Courtyard Tucson Airport. It's fantastic to know you had a wonderful experience. We strive to provide exemplary service to all our guests. We hope to have the pleasure of welcoming you back in the near future.
Varshini, thank you for leaving us a 5 out of 5 rating! We look forward to seeing you again soon so we can share another exceptional experience with you at Courtyard Tucson Airport!
Stephen, thank you for your high rating of Courtyard Tucson Airport! We're delighted to know you had a satisfying stay and look forward to welcoming you back for another pleasant experience.
The only thing I didn’t like was, my room was supposed to have a pullout sofa, only came with a lounge chair. Told front desk about it and they didn’t believe me until I took them to my room for proof. Then just apologized and left. So just make sure your room actually has what is advertised.
Ryan
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 15, 2024
Ryan, thank you for providing your feedback. At Courtyard Tucson Airport, we understand how important it is for our description to match what is in the room. We regret your recent experience about the pullout sofa and the surprising encounter with our front desk. This has been noted as a point of improvement. It's our goal to continually enhance guest experiences and your comments will assist our team in this endeavor. We hope to have the opportunity to welcome you back for a seamless stay.
Nice venue, wish all family could of stayed here. Only complaint, they change towels not as often as I would have liked!
Clarice
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 15, 2024
Clarice, thank you for choosing Courtyard Tucson Airport for your stay. We're overjoyed you found our hotel to be a nice venue, and we appreciate your feedback regarding the frequency of towel changes. Your input helps us better our services to suit our guests' needs. We would love the opportunity to welcome you and your whole family for a future stay.
Our room was very clean and quiet even though we were on the first floor.
Lee
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 14, 2024
Thank you for the 5 out of 5 rating, Lee!We're thrilled to see how much you enjoyed staying at Courtyard Tucson Airport. We look forward to hosting you again in the near future! Thank you again for sharing.
Kayla, thank you for sharing your positive feedback. We're glad to hear that your stay at Courtyard Tucson Airport met your expectations with its tranquility and cleanliness. We look forward to welcoming you back in the near future.
Angela, it's fantastic to see your top rating of Courtyard Tucson Airport! We're pleased that your stay met your expectations and we look forward to welcoming you back on your future travels in Tucson. Safe travels until then!
Randy, we're thrilled to hear that the tranquility and fantastic suite at Courtyard Tucson Airport contributed to a memorable stay. We aim to provide our guests with a peaceful atmosphere and it's great that we hit that mark for you. We look forward to welcoming you back for another serene escape soon!
Krystal, thank you for your stellar rating of Courtyard Tucson Airport. Your feedback brings joy to our team and we're thrilled you enjoyed your stay. We look forward to welcoming you back again soon.
Charlotte, thank you for your stellar rating of Courtyard Tucson Airport. We're thrilled that you had such a fantastic experience with us. Looking forward to welcoming you back in the future.
Thanks for the fantastic rating, Jaime!It's outstanding we could exceed your expectations during your stay at Courtyard Tucson Airport. We're all looking forward to your next stay with us.
Russell, it's fantastic to hear you enjoyed your time at Courtyard Tucson Airport. We aim to provide our guests with a wonderful experience. Your feedback is much appreciated, and we hope to host you again soon.
4/10 Poor
Jennifer
Dec 31, 2023
Jennifer
Stayed 1 night in Dec 2023
Response from Customer Service on Jan 13, 2024
Jennifer, we noticed your recent rating and we're disappointed to hear that you didn't have the most satisfying experience. We aim to provide a comfortable and pleasant stay to all our guests. We value your feedback and it would be helpful if you could share additional details so we can continually improve and ensure satisfactory visits in the future.
Evelyn, we regret to hear that your experience didn't meet your expectations with our team's hospitality. We aim to provide every guest with a warm welcome and we're sorry if your experience was different. Your feedback is important and has been noted for improvements. We'll persevere to offer better services in the future, ensuring all guests feel comfortable and welcomed.
Expedia said breakfast available but don't bring, shower door don't stay closed, room 244
Francisco
Stayed 1 night in Dec 2023
Response from Customer Service on Jan 1, 2024
Francisco, we value your feedback. Sorry to learn about the reported misunderstanding concerning breakfast availability and your concern with the shower door. We encourage our guests to confirm specific amenities directly with our hotel first-hand. Regarding the shower door, it's vital for us to understand any possible fixtures so we can address them promptly. We hope to have you stay with us again and promise to focus on improving your overall experience.
Thank you for taking the time to share your review with us, Damaris!It's great to see we provided you with such an enjoyable experience. We're hoping we'll be seeing you again during your next visit to Courtyard Tucson Airport.
Valerie, it's wonderful to hear that you enjoyed your stay at Courtyard Tucson Airport, noting the immaculate and peaceful environment. We're glad our pricing also met your satisfaction. We hope to have the opportunity to welcome you back soon!
10/10 Excellent
Jason
Dec 22, 2023
Jason
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 24, 2023
Thank you for the amazing rating, Jason!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at DoubleTree By Hilton Los Angeles Downtown soon!Thanks again for leaving your feedback!
Being that it was my Birthday getaway I feel the stay at the Courtyard Marriott could have been better, first of all even though our room was very convenient I would have enjoyed it further down the hallway so we didn’t have to hear the side entrance door slam all night, also the person on the second floor was a hard Walker could hear them on the floor above us till midnight then started again at 6am so needless to say we did not get a good rest!
Yolanda
Response from Customer Service on Dec 20, 2023
Yolanda, we sincerely apologize for the experience you described. It's regrettable to hear that your location and noise disturbances impacted your quality of rest, especially during such a special occasion like your birthday. Our team members always aim to accommodate room placement preferences and work hard to maintain a quiet environment, so we're sorry to hear we missed the mark during your visit. Thank you for your feedback, and we hope for the opportunity to provide a more pleasant stay in the future.
the front desk people are very friendly and helpful
Kimberly
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 18, 2023
Kimberly, it's heartening to know that you found our team members at the Courtyard Tucson Airport to be very amiable and supportive. We strive to provide top-notch service, and we are grateful you recognized these efforts. We can't wait to have you with us again in the future!
8/10 Good
Francisco
Dec 17, 2023
Francisco
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 19, 2023
Thank you for taking the time to leave us such an amazing rating, Francisco!We're thrilled to know we've left you with a wonderful impression. We're looking forward to hosting you again so we can share an even better experience with you at Courtyard Tucson Airport.
Reginald, thank you for sharing your experience. It appears there was a delay during your checkout process and we appreciate your patience. To improve efficiency, we'll take steps to assess this process. We hope to have you back at Courtyard Tucson Airport for a smoother experience.
Jonathan, it's delightful to hear you enjoyed your stay at Courtyard Tucson Airport, finding it to be a pleasant property complemented by exceptional service. We appreciate your feedback and look forward to welcoming you back in the future.
Irma, it's great to learn that you appreciated the promptness and friendliness of Courtyard Tucson Airport's team members. We hope to have the pleasure of welcoming you back soon.
Catherine, we're thrilled to hear that you found our airport shuttle service at Courtyard Tucson Airport timely and efficient. We look forward to welcoming you back on your next trip. Safe travels!
10/10 Excellent
John Michael
Dec 6, 2023
John Michael
Stayed 2 nights in Jun 2023
Response from Customer Service on Dec 8, 2023
John, it's great to see that you had an excellent stay at Courtyard Tucson Airport. Your feedback means a lot to us. It's our goal to provide an unmatched experience and your rating indicates just that. We hope you choose to stay with us again!
Room was nice and comfortable. Could use more weights in the gym.
Fred
Stayed 1 night in Nov 2023
Response from Customer Service on Dec 5, 2023
Fred, it's wonderful to hear that you found the room at Courtyard Tucson Airport comfortable and pleasing. We noted your suggestion about extending the gym equipment variety. Thank you for your feedback and we're eager to welcome you again soon.
Catherine, it’s splendid to hear you found the location of Courtyard Tucson Airport to be convenient for your travel needs and appreciated our flexible check-out times. We aim to provide the best services to make your stay comfortable. We hope to greet you again soon. Thank you!
Agustine, it's wonderful to hear you had an excellent stay at Courtyard Tucson Airport. We're pleased that our room met your expectations. Thank you for choosing to stay with us and we look forward to your next visit.
2/10 Terrible
Douglas
Nov 13, 2023
Douglas
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 15, 2023
Douglas, we regret to see that your recent experience with us did not meet your expectations. Rest assured, our team is dedicated to providing the highest quality of service. We encourage you to share your detailed experience with us so we can better address your concerns. We do hope for an opportunity to serve you again.
Laurie, thank you for your rating of Courtyard Tucson Airport. We're pleased to see that you had a positive experience. We strive to make our guests' stays memorable and your feedback lets us know we're on the right track. We look forward to welcoming you back again soon!
The room was nice, linens and bedding nice. No decor on walls. Good TV set up with blue tooth speaker capacity. No safe- this is a big deal to me. The coffee setup was basic. The ice machines were not working on two floors. Overall, everything was fine, but not fabulous. All the staff was friendly.
dian
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 13, 2023
Dian, thank you for your insightful feedback about Courtyard Tucson Airport. We're pleased to hear that you appreciated our comfortable rooms and friendly team members. Your comments on the in-room amenities and the ice machines have been noted to help us further enhance our guest experience. We look forward to welcoming you back and providing an even more enjoyable stay next time.
8/10 Good
Marisela
Nov 4, 2023
Marisela
Stayed 1 night in Oct 2023
Response from Customer Service on Nov 25, 2023
Marisela, thank you for taking the time to rate Courtyard Tucson Airport. We're glad to hear you enjoyed your stay and we really appreciate your feedback. Looking forward to seeing you again soon.