Down comforters, desk, blackout drapes, iron/ironing board

Reviews of Red Lion Inn & Suites Tucson Downtown

2.5 out of 5
Red Lion Inn & Suites Tucson Downtown
222 S. Freeway Rd., Tucson, AZ

Reviews

6.4
Rating 10 - Excellent. 261 out of 1017 reviews" "
Rating 8 - Good. 224 out of 1017 reviews" "
Rating 6 - Okay. 191 out of 1017 reviews" "
Rating 4 - Poor. 123 out of 1017 reviews" "
Rating 2 - Terrible. 218 out of 1017 reviews" "

6.6/10

Cleanliness

7.2/10

Staff & service

6.2/10

Amenities

6.4/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

8/10 Good

michael

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very conveniently near a carls jr. Literally same parking lot. So that was nice. Was pretty quiet from traffic and people. Both front and back door of room closed and locked. Made us feel safe.
Stayed 1 night in Mar 2024

2/10 Terrible

Brandon

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
I have been coming to this motel multiple times throughout the years and it have genuinely gone down hill. During one of my stays my room door reader jammed and refused to unlock my door. Staff then had me wait until the morning the next day to get it open by the owner, all my sons belongings including medicine where in accessible for 12 hours. Zero refund and zero complimentary stay, just an apology. And today when checking-In I found a dead mouse decomposing in my room. I took photos and nothing was done.
Stayed 2 nights in Mar 2024

6/10 Okay

Antwoinne

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
Wasn't what I expected for sure parking lot was not so good
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 24, 2024
We appreciate your feedback and are workinghard to address the issues you experiencedduring your stay. We are striving to makeimprovements to our service standards andhope to have you as a guest again in the future.

2/10 Terrible

Todd

Disliked: Cleanliness, staff & service, property conditions & facilities
Water leak flooded room ,I didn't stay at the facility and the employee angel was extremely rude , hos response was word for word after calling to explain ... "What would you like me to do about it "?
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 24, 2024
Thank you for providing your feedback andletting us know about this issue. We set a highstandard for ourselves and are truly sorry tohear that standard was not met in yourinteraction with us. We appreciate your feedback and are working hard to address the issues you experienced during your stay. We are striving to makeimprovements to our service standards andhope to have you as a guest again in the future.

4/10 Poor

Ronald

Liked: Staff & service
Too many homeless and drug addicts roaming on the property.
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 21, 2024
We appreciate your feedback and are workinghard to address the issues you experiencedduring your stay. We are striving to makeimprovements to our service standards andhope to have you as a guest again in the future.

4/10 Poor

Alisa

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
A couple of eating places were near by...walking distance.
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 21, 2024
Thank you for taking the time to leave us areview. Our location is certainly ideal forexploring downtown. We are less than 1 milefrom several attractions and easy to find rightoff Interstate 10. We look forward towelcoming you back as our guest soon.

6/10 Okay

Alexa

Liked: Staff & service
Disliked: Cleanliness
Checking in and out was fast and easy. Lack of cleanliness was the main issue. The updated bathroom was nice, however there were a lot of ants on the sink and floor boards. There were also drink rings on the TV stand and night stand, so I'm assuming these were not wiped down. The floor also did not appear to be vacuumed. The beds were made and looked clean. I used the microwave and fridge and both worked and were clean. The motel is in a convenient location and it felt safe.
Stayed 3 nights in Mar 2024
Response from Front Desk on Mar 19, 2024
Thank you for providing your feedback andletting us know about this issue. We set a highstandard for ourselves and are truly sorry tohear that standard was not met in yourinteraction with us.

8/10 Good

Oscar

Liked: Cleanliness, staff & service
Good
Stayed 2 nights in Mar 2024
Response from Front Desk on Mar 19, 2024
Thank you for taking the time to leave us areview. Our location is certainly ideal forexploring downtown. We are less than 1 milefrom several attractions and easy to find rightoff Interstate 10. We look forward towelcoming you back as our guest soon.

8/10 Good

Rob

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Continential breakfast could be better. Egg muffins are wrapped in paper so likely have been prepared days before use. Even though not many at breakfast the large coffee urn had to be made and a few items were no available. This was a Ssaturday.
Stayed 2 nights in Feb 2024
Response from Front Desk on Mar 19, 2024
Thank you for providing your feedback andletting us know about this issue. We set a highstandard for ourselves and are truly sorry tohear that standard was not met in yourinteraction with us.

2/10 Terrible

Luis

Stayed 1 night in Mar 2024
Response from Front Desk on Mar 24, 2024
We are sorry to hear that your stay with us didnot meet your standards. We would likeadditional information to help us prevent thisfrom happening in the future. If you haveanything to add to give us a better perspectiveabout your stay with us please give us a callat 520.791.7511

2/10 Terrible

Chris

The property was fine it’s Expedia that’s a scam and horrible to deal with. The way the booking system is set up is a disgrace. You enter a date then select a property and as soon as you do that it defaults to another date. If you don’t check it books for the default date and not the date you originally selected. Then they charge you because of the no refund policy. Scam.
Stayed 1 night in Feb 2024
Response from Front Desk on Mar 4, 2024
Thank you for your feedback. We are happy to see you enjoyed your stay at Red Lion Inn. We apologize about any issues you may have had with your booking. Thank you for choosing to stay with us. If you need help in the future with booking our front desk is available 24/7.

6/10 Okay

Toni

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The room is not clean especially the bathroom. Dirt in the corners. One wash cloth, one hand towel and two towels for four. The bar of soap broke into pieces when opened. The toilet paper holders both fell apart. In fairness the beds are comfortable and the sheets are clean.
Stayed 1 night in Feb 2024
Response from Front Desk on Mar 4, 2024
Thank you for taking the time to leave us a review. On Behalf of my entire team I'd like to apologize for any inconvenience these issues may have caused during your stay. Thank you for bring it to our attention, that way we may address these issues. If there is anything more we can do please feel free to reach out. Thank you for your feedback about our clean sheets and comfortable beds. Thank you for being our guests!

8/10 Good

Adam

Liked: Cleanliness
It was fine, but saw huge roach in the bathroom.
Stayed 3 nights in Feb 2024
Response from Front Desk on Feb 27, 2024
I'm sorry to hear that you had a bad experience. We always strive to improve our products and services, so we'll consider your customer feedback. Thank you for bringing this to our attention. We're sorry for the inconvenience, and we'll do everything we can to fix the issue. Thank you for being a valued guests at Red Lion Inn

8/10 Good

Sheri

Disliked: Amenities
Had limited amenities in the rooms and on the property. Very noisy street traffic made it hard to sleep.
Stayed 7 nights in Feb 2024
Response from Front Desk on Feb 27, 2024
Thank you for your feedback. We are sorry to hear you couldn't get a good nights rest. We are located right off I-10 freeway one stop light from downtown Tucson. We thank you for choosing to stay with us at Red lion inn.

4/10 Poor

Jennifer

Business traveler, Traveled with family
This place was dirty and scary. Left and booked a new room at a different hotel.
Stayed 1 night in Feb 2024
Response from Front Desk on Feb 27, 2024
Thank you for taking the time to leave us a review. On behalf of my entire team I'd like to apologize for failing your expectations. Your feedback was shared with all team member for future growth. Thank you for booking with red lion inn.

2/10 Terrible

Shari

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This motel is next to a very loud highway. When you check in at night, the lobby is closed and only a window is open for transactions. We had a very nice lady check us in, but there was a long line and the area had lots of police activity. Our room was not clean. We left early and moved to another hotel the next day.
Stayed 2 nights in Feb 2024
Response from Front Desk on Feb 27, 2024
Thank you for taking the time to leave us a review. On behalf of my entire team I'd like to apologize the condition of your room upon arrivals. Your feedback has been shared with our entire team. Thank you for being our guests!

8/10 Good

Dana

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Front Desk on Feb 27, 2024
Thank you for taking the time to leave us a review. We are pleased to see you had a pleasant stay. Thank you for booking with Red lion inn and for being a valued guests. We hope to see you again.

10/10 Excellent

ANDREW

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Front Desk on Feb 27, 2024
We greatly appreciate your five-star rating. It’s fantastic to know that you had a wonderful experience with us. If there’s anything we can do to make your next visit even better, please don’t hesitate to let us know.We can’t wait to welcome you back!

6/10 Okay

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms themself are nice but the exterior of the property needs to be updated. Very comfy beds
Stayed 1 night in Feb 2024
Response from Front Desk on Feb 21, 2024
Thank you for your feedback. We are please to see you enjoyed your stay and a comfortable nights rest. We hope to welcome you back soon. Thank you for being our guests!

10/10 Excellent

Maria

Stayed 2 nights in Feb 2024
Response from Front Desk on Mar 20, 2024
Thank you for your kind words and yourfeedback. I appreciate that you took your timeto share your experience at Red Lion Inn.I hope that you keep us in mind forfuture visits to Tucson. As always, we will doour best to serve our guests to the best of ourabilities. Thank you again!

6/10 Okay

Ruben

Liked: Staff & service, property conditions & facilities
It was ok. TV didn’t work .
Stayed 1 night in Feb 2024
Response from Front Desk on Feb 21, 2024
Thank you for taking the time to leave us a review. We are pleased to see you had a nice stay. On behalf of my entire team I'd like to apologize your tv was having issues. Thank you for being a valued guest!

6/10 Okay

James

Traveled with pets
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
No coffee in rooms. Jimmy Dean Breakfast sausage was AWFUL. Check in staff was fine. Property needs an update. I am not complaining, the rate was lower and you get what you pay for.
Stayed 1 night in Feb 2024
Response from Front Desk on Feb 19, 2024
Thank you for your feedback. We are sorry to hear breakfast wasn't up to your standard. I hope we have another opportunity to host you again in the future. Thank you for being a valued guest at Red lion Inn.

8/10 Good

Valerie

Liked: Amenities
It was clean and the beds were very comfy I do recommend
Stayed 2 nights in Feb 2024
Response from Front Desk on Feb 19, 2024
Thank you for leaving a review. We are pleased to hear you had a good nights rest. We hope to welcome you back soon. Thank you for being our guest!

10/10 Excellent

Ana

Stayed 1 night in Feb 2024
Response from Front Desk on Mar 20, 2024
Thank you for your kind words and yourfeedback. I appreciate that you took your timeto share your experience at Red Lion Inn.I hope that you keep us in mind forfuture visits to Tucson. As always, we will doour best to serve our guests to the best of ourabilities. Thank you for being a valued guests!

8/10 Good

Michael

Stayed 3 nights in Feb 2024
Response from Front Desk on Mar 20, 2024
Thank you for your kind words and yourfeedback. I appreciate that you took your timeto share your experience at Red Lion Inn.I hope that you keep us in mind forfuture visits to Tucson. We hope to welcome you back soon.

2/10 Terrible

Peter

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m elderly and had to climb stairs which I could hardly climb. Nosy right next to huge freeway, no parking close. I’ll never stay there again. Oh by the way couldn’t get the TV working for several hours till the maintenance man came.
Stayed 1 night in Feb 2024
Response from Front Desk on Feb 10, 2024
Thank you taking the time out to leave us a review. On behalf of my entire team I'd like to apologize we were unable to accommodate you with a downstairs room. During the time of your stay we had our Gem And Mineral Show. Thank you for being a valued guest!

2/10 Terrible

Gilberto

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty blankets. Dirty towels , stains in towels and bed sheets. Dirty carpet. The worts Hotel ever!!😡
Stayed 1 night in Jan 2024
Response from Guest Relations on Jan 22, 2024
Dear Gilberto,Though we are grateful you chose us to host your stay, we regret that you didn't have the visit you expected and deserved. Thank you so much for letting us know what was not to your satisfaction during your time with us, especially regarding our attention to cleanliness and all we offer, as this will allow our dedicated team to make the appropriate changes and improvements. We wish you well and hope you'll consider giving us another try someday.

2/10 Terrible

Valery, Tamarac

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Front Desk on Jan 27, 2024
We appreciate your time and leaving us a review. Feel free to reach out to us with any additional feedback. We are always looking for ways to improve for our guests. We look forward to hearing from you.

4/10 Poor

Antonio

Traveled with partner
Disliked: Property conditions & facilities
Bed sheets were dirty there was hair in bed and bath towels.
Stayed 1 night in Jan 2024
Response from Guest Relations on Jan 19, 2024
Dear Antonio,We are shocked to read your review as it is not in line with our usual standards. Our team strives to make sure that we uphold the highest standards of cleanliness. However, we will be sure to share your feedback with our housekeeping team to see where we may have fallen short. Please visit us again in the future so we can change your perception.

4/10 Poor

Daphne

Stayed 2 nights in Jan 2024
Response from Front Desk on Jan 27, 2024
Thank you for your response. If there was anything you would like to let us know about your stay, that way be can improve our service. Please feel free to contact our front desk at any time. Thank you for being our guests!

6/10 Okay

euphrase

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Best kept old structure. Renovations would be of great addition to the property, but staff is excellent.
Stayed 3 nights in Jan 2024
Response from Front Desk on Jan 18, 2024
On behalf of the entire staff at the Red Lion Inn & Suites, I want to thank you for sharing your experience from your recent stay. I appreciate your comments about my staff, it pleases me to know their hard work is being noticed and appreciated by our guests. I will make sure to post your comments for all of our staff to see. We are thankful not only for choosing our hotel on this stay, but also for your recommendation. We hope to have you as our guest again soon!

2/10 Terrible

Ronald

Stayed 1 night in Jan 2024
Response from Front Desk on Jan 27, 2024
Thank you for leaving us a review. We are sad to see your stay wasn't up to your stand standard. We would appreciate more details to know how we can improve. We look forward to hearing from you.

2/10 Terrible

Lilian

Disliked: Cleanliness, property conditions & facilities
The rooms smell like pee, throw up and poop all together. This place stinks so so bad that it made me throw up the first night i stayed there.
Stayed 1 night in Jan 2024
Response from Front Desk on Jan 8, 2024
Thank you for sharing your experience with us. We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our service. I am sorry your experience did not meet your expectations. All comments are shared with the staff so we can continue to improve our services. I hope you give us another opportunity to serve you in the future.

2/10 Terrible

Moses, Phoenix

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very rude employees property very dirty surroundings very unsafe, and the staff do not communicate with you whatsoever
Stayed 3 nights in Jan 2024
Response from Front Desk on Jan 12, 2024
Thank you for taking the time to leave us a review. We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. The check-in experience, and the lack of customer service you experienced in the lobby during your check in was not at all what we strive for, nor what is expected of the entire staff. Thank you for being our guests!

8/10 Good

Antonio

Disliked: Cleanliness
Average for a couple hours of stay.
Stayed 1 night in Dec 2023
Response from Front Desk on Jan 8, 2024
We look forward to your return to Tucson, please be sure to keep up in mind when making your next reservation.

8/10 Good

Lisa

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front Desk on Jan 5, 2024
Thank you for leaving us a review. We are pleased to see you enjoyed your stay at Red Lion Inn. We look forward to welcoming you back. Thank you for being a valued guests!

2/10 Terrible

Armando

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is dirty and unsafe. The property allows homeless people to loiter. The TV did not work. The room was noisy because my room faced the freeway. The carpet was dirty, visibly dirty. Tiles in the bathroom floor were loose and were a hazard. Housekeeping did not clean our room for what reason I don't know. We did not leave the "do not disturb" sign on the door. The staff was rude with the exception of Friday's morning crew who were very nice and professional. We left Saturday morning at 6 a.m., we recovered our $50 deposit, and the lady at the front desk did not even thank us for our stay and acted as if we were making her go above and beyond. To be honest, it was a really unfortunate experience and I would not recommend the hotel to anyone who is expecting even the the most minimal customer service. Expedia, I finally realized, will not resolve any issue that the customer has with the hotel. Expedia is only a payment platform and does not fix any problems. I have had other issues in the past and Expedia has never found solutions. I would recommend to folks that they make reservations directly with the hotels so that when there is a problem the hotel brand or reservation system takes responsibility and can take some kind of action and resolve problems. The answer from Expedia is always "we can't do anything."
Stayed 2 nights in Dec 2023
Response from Front Desk on Jan 3, 2024
On behalf of the entire staff at the Red Lion Inn & Suites, We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. The check-in experience, and the lack of customer service you experienced in the lobby during your check in was not at all what we strive for, nor what is expected of the entire staff.

4/10 Poor

Scott

Stayed 2 nights in Dec 2023
Response from Front Desk on Jan 3, 2024
Thankyou for leaving us a review. We would appreciate more details about your stay that way we may grow. Please reach out to us anytime. We look forward to hearing more feedback. Thank you for being our guests.

4/10 Poor

euphrase

Stayed 2 nights in Dec 2023
Response from Front Desk on Jan 3, 2024
Thank you for sharing your comments on your recent stay with us here at the Red Lion Inn & Suites. We would appreciate more details that way we may grow. We hope to hear from you soon. Thank you for being a valued guests!

10/10 Excellent

Samantha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Front Desk on Feb 9, 2024
Thank you for leaving us a review. We are pleased to see you enjoyed your stay. We hope to welcome you back soon. Thank you for being a valued guests at Red Lion Inn.

2/10 Terrible

Rob

Disliked: Cleanliness, staff & service, amenities
Bad neighborhood 24 hour Carl's jr
Response from Front Desk on Feb 9, 2024
Thank you for taking the time out to leave us a review. We apologize the location was not ideal for you. We are right off Hwy I-10, one lights from downtown Tucson. Our area is very popular. Thank you for being a valued guests, We appreciate your business.

10/10 Excellent

Monica Joseph

Stayed 1 night in Dec 2023
Response from Front Desk on Jan 12, 2024
We look forward to your return to Tucson, please be sure to keep up in mind when making your next reservation.

10/10 Excellent

maureen

Liked: Staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Front Desk on Dec 21, 2023
Thank you for sharing your comments on your recent stay with us here at the Red Lion Inn & Suites. I am glad you found everything as expected. We pride ourselves in providing each and every guest with a high-quality experience.

6/10 Okay

Olivia

Business traveler
Disliked: Staff & service
I asked multiple times for more pillows (two people in a king bed room and they only provided two pillows.) The person at the front desk was very rude each time and didn’t even try to help me, just told me that they don’t have any extra pillows. What kind of hotel doesn’t have extra pillows?!
Stayed 2 nights in Dec 2023
Response from Front Desk on Dec 21, 2023
We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. The check-in experience, and the lack of customer service you experienced in the lobby during your check in was not at all what we strive for, nor what is expected of the entire staff. All feedback will be shared with staff. Thank you for being a valued guest at Red Lion Inn.

8/10 Good

PRISCILLA

Stayed 1 night in Dec 2023
Response from Front Desk on Dec 21, 2023
We look forward to your return to Tucson, please be sure to keep up in mind when making your next reservation.

10/10 Excellent

Frances

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Front Desk on Dec 21, 2023
Thank you for sharing your comments on your recent stay with us here at the Red Lion Inn & Suites. I am glad you found everything as expected. We pride ourselves in providing each and every guest with a high-quality experience.

8/10 Good

Ricardo

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Front Desk on Dec 21, 2023
Thank you very much for staying with us and letting others know on your stay. We are delighted that you thoroughly enjoyed your stay here at Red Lion Inn & Suites. We look forward to your return!

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
The room wasn’t the cleanest. It was also infested with ants, they were crawling on the floor and counters. Tweakers were outside taking a car apart the whole time I stayed here.
Stayed 1 night in Dec 2023
Response from Guest Relations on Dec 21, 2023
It saddens us we fell short of providing you with a great stay, and we apologize for your experience. Your concern regarding pests is taken seriously, so rest assured that we will thoroughly investigate our accommodations to ensure there are no unwanted visitors at the property. Your remaining feedback has been noted and will be discussed with the respective teams to help us improve. While your time with us failed to please you, we hope you'll give us another chance to change your impression of our hotel.

10/10 Excellent

Ricardo

Stayed 1 night in Dec 2023
Response from Front Desk on Dec 21, 2023
Thank you for sharing your comments on your recent stay with us here at the Red Lion Inn & Suites. I am glad you found everything as expected. We pride ourselves in providing each and every guest with a high-quality experience.

4/10 Poor

Olivia

Business traveler
Disliked: Staff & service
Literally all I asked for the whole time I was here was two extra pillows and they refused to provide that.
Stayed 1 night in Nov 2023
Response from Front Desk on Dec 13, 2023
Thank you for sharing your experience with us. I am sorry your experience did not meet your expectations. All comments are shared with the staff so we can continue to improve our services. I hope you give us another opportunity to serve you in the future.