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Dear Claudia, We are delighted to read the review of your stay at Hilton Garden Inn Tucson Airport. We strive to provide each guest a memorable experience combined with superior hospitality, and we are pleased that we accomplished this during your time with us. It was our pleasure hosting you, and we hope to see you again whenever you return to Tucson.Sincerely,Robb BlytheGeneral Manager
8/10 Good
Nicole
Traveled with partner
Apr 8, 2024
Liked: Cleanliness, staff & service
Only stayed one night as we were driving cross country and this was our last stop before getting back to california. Easy to find, easy parking, we checked in pretty late so didn't get to see much around the area until the next morning (though we left early). The room was nice and big as well as the bathroom. Everything was clean and bed was super comfortable. My only complaint was the sink water, which was coming out milky from the bathroom sink. I called the front desk about this and they said it was a normal Tuscon thing? That because it's hard water and Tuscon water isn't very good it comes out like that. Not sure how accurate that it but that was really the only complaint. Hotel is slightly older could use some slight renovations but other than the water thing it was a comfortable stay.
Nicole
Stayed 1 night in Apr 2024
Response from General Manager on Apr 10, 2024
Dear Nicole, Thank you for choosing Hilton Garden Inn Tucson Airport for your overnight stay. We are glad you enjoyed your overall experience; however; we regret your concerns with the sink water. It was a pleasure to host your visit, and we hope to serve you again soon. Sincerely,Robb Blythe,General Manager
Dear Kate, Thank you for sharing your feedback regarding your recent stay at Hilton Garden Inn Tucson Airport. We are delighted to hear that your experience was exceptional and that you enjoyed our impeccable service. Your satisfaction is our top priority, and we look forward to welcoming you back again soon.Sincerely,Robb Blythe,General Manager
Dear Chengjun, Thank you for choosing us and for sharing your review. We are delighted to have exceeded your expectations. We believe our excellent accommodations and convenient location make us a great choice when visiting Tucson. It was our pleasure accommodating you. We hope to see you again at Hilton Garden Inn Tucson Airport soon. Sincerely,Robb Blythe,General Manager
Dear Richard, Thank you for sharing your review, especially the kind comments about our friendly and helpful associates. We are devoted to giving each guest a great experience and are delighted to know we exceeded your expectations. We look forward to welcoming you back to the Hilton Garden Inn Tucson Airport.Sincerely,Robb Blythe,General Manager
Dear Roberto, Thank you for taking the time to leave your rating! It is fantastic you enjoyed your time at Hilton Garden Inn Tucson Airport so much! It was our pleasure to accommodate you. We look forward to hosting you again soon for another great experience.Sincerely,Robb Blythe,General Manager
4/10 Poor
Jennifer
Mar 20, 2024
Liked: Cleanliness
Disliked: Staff & service
Jennifer
Stayed 1 night in Mar 2024
Response from General Manager on Mar 21, 2024
Dear Jennifer, Thank you for taking the time to share your rating. We are sorry if we missed out on any essential opportunities to make your stay the seamless, memorable one you deserve. Please accept our sincere apologies for any issues you experienced. We hope you will consider giving us another chance to show you our devotion to delivering excellent hospitality for every guest.Sincerely,Robb Blythe,General Manager
The whole staff was so welcoming and friendly. Every need was meet with a smile. From the front desk staff to the floor cleaning crew. Next trip to Tucson I will be staying here again.
James J.
Stayed 3 nights in Feb 2024
Response from General Manager on Feb 19, 2024
Dear Valued Guest, Thank you for choosing Hilton Garden Inn Tucson Airport and sharing your feedback. Our team takes immense pride in delivering attentive and courteous service, and we are delighted to hear that you found it to your liking. We look forward to welcoming you back in the future.Sincerely,Robb Blythe,General Manager
Convenient, not too far from airport or downtown Tucson.
felix
Stayed 5 nights in Jan 2024
Response from General Manager on Feb 3, 2024
Dear Felix, Thank you for the nice review of your recent stay at the Hilton Garden Inn Tucson Airport. We are pleased you found our location near the airport and downtown to be perfect for your plans. It was a pleasure having you as our guest, and we look forward to welcoming you back to the area.Sincerely,Robb BlytheGeneral Manager
Dear Michael, Thank you for the perfect rating. We are glad you had a wonderful time at Hilton Garden Inn Tucson Airport. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience.Sincerely,Robb BlytheGeneral Manager
Dear Ardeshir, Thank you for sharing the nice rating about your experience at Hilton Garden Inn Tucson Airport. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.Sincerely,Robb BlytheGeneral Manager
Desk clerk Isaiah was just amazing. He was so helpful to us.
Marty
Stayed 2 nights in Jan 2024
Response from General Manager on Jan 16, 2024
Dear Marty, Thank you for taking the time to share your recent stay at Hilton Garden Inn Tucson Airport. We extend our gratitude for highlighting the exceptional assistance provided by Isaiah, one of our front desk associates. We will certainly pass along your compliments to him. Your acknowledgment motivates us to continue delivering outstanding service, and we look forward to welcoming you back for another memorable stay.Sincerely,Robb BlytheGeneral Manager
Dear Barbara, We are delighted to learn about the rating of your stay at Hilton Garden Inn Tucson Airport. We strive to provide each guest with a memorable experience, and we are pleased that we accomplished this during your time with us. It was our pleasure hosting you, and we hope to see you again whenever you return to Tucson.Sincerely,Robb BlytheGeneral Manager
The staff is exceptional!... Very polite and helpful!!!
Ben
Stayed 2 nights in Jan 2024
Response from General Manager on Jan 11, 2024
Dear Ben, Thank you for the excellent review, most especially the kind comments about our friendly and helpful associates. We are devoted to giving each guest a great experience, and we are delighted to know we exceeded your expectations. We look forward to welcoming you back to the Hilton Garden Inn Tucson Airport.Sincerely,Robb BlytheGeneral Manager
The hotel was located close to dinning options, but they have a kitchen on premises that turned out an excellent dinner. The staff was friendly and professional, I will be staying there again when I'm in the area and I recommend this establishment to others as a place to consider when in Tucson.
Robert
Stayed 1 night in Jan 2024
Response from General Manager on Jan 10, 2024
Dear Robert, Thank you for reviewing your recent stay at Hilton Garden Inn Tucson Airport. We are pleased to know you were delighted with our ideal location, devoted associates, and thoughtful amenities. We are grateful for your recommendations and look forward to welcoming you again.Sincerely,Robb Blythe,General Manager
8/10 Good
CATHY
Jan 3, 2024
Pricey breakfast buffet 16.95!!!
Loved the property, very clean and comfortable and pets are welcome. we did not love that the price of the breakfast buffet was advertised online for $10, but the blackboard in the breakfast room said $16.95. We passed.
CATHY
Stayed 1 night in Jan 2024
Response from General Manager on Jan 5, 2024
Dear Cathy, Thank you for choosing to stay at Hilton Garden Inn Tucson Airport and for the review. We are glad to know you were pleased with our clean property and delicious breakfast. However, we regret not meeting your expectations with our breakfast charges. We are grateful for your comments and look forward to welcoming you again.Sincerely,Robb Blythe,General Manager
10/10 Excellent
Armando
Jan 2, 2024
Armando
Stayed 1 night in Jan 2024
Response from General Manager on Jan 11, 2024
Dear Armando, It was a pleasure having you as our guest at Hilton Garden Inn Tucson Airport. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.Sincerely,Robb BlytheGeneral Manager
Dear Greg,On behalf of our team at Hilton Garden Inn Tucson Airport, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we hope we will continue to be your hotel of choice whenever you return to Tucson.Sincerely,Robb BlytheGeneral Manager
2/10 Terrible
Rebecca
Dec 23, 2023
Disliked: Staff & service, room comfort
Rebecca
Stayed 1 night in Dec 2023
Response from General Manager on Dec 24, 2023
Dear Rebecca, On behalf of our entire staff, we sincerely apologize if we did not live up to our high standards during your recent visit. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Sincerely,Robb BlytheGeneral Manager
8/10 Good
Thomas
Dec 19, 2023
Thomas
Stayed 1 night in Dec 2023
Response from General Manager on Dec 20, 2023
Dear Thomas, Thank you for choosing Hilton Garden Inn Tucson Airport and for your kind rating. We are delighted to know that you enjoyed your overall experience with us. We look forward to the pleasure of welcoming you back soon again.Sincerely,Robb BlytheGeneral Manager
Dear Christopher, Thank you for the perfect rating! We are pleased to know that you enjoyed our convenient location and well-maintained accommodations. It was a pleasure having you at Hilton Garden Inn Tucson Airport, and we look forward to welcoming you back soon.Sincerely,Robb BlytheGeneral Manager
Dear Grisselle,Thank you for choosing Hilton Garden Inn Tucson Airport. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Sincerely,Robb BlytheGeneral Manager
6/10 Okay
Ben
Dec 5, 2023
Liked: Cleanliness, staff & service, amenities
Shower doors were very hard to close.
Ben
Stayed 1 night in Dec 2023
Response from RB on Dec 5, 2023
Thank you for the review. We will look into this immediately.Have a great day.
Very nice stay. I was disappointed that the ac/heat unit did not have a constant fan option. The toilet valve was leaking so it was a bit annoying but otherwise extremely nice for the cost.
John
Stayed 1 night in Dec 2023
Response from General Manager on Dec 5, 2023
Dear John, Thank you for taking the time to comment on your stay. It is excellent to know you were pleased with the majority of your visit. However, we regret that your stay was anything other than perfect. We appreciate you bringing these concerns regarding your room and bathroom to our attention. We look forward to hosting you again the next time you are in the area.Sincerely,Robb BlytheGeneral Manager
Dear Tommy, We appreciate you taking the time to share your rating with fellow travelers online. It was a pleasure hosting your visit, and we look forward to welcoming you back to Hilton Garden Inn Tucson Airport.Sincerely,Robb BlytheGeneral Manager
Dear Charles, Thank you for rating your experience at Hilton Garden Inn Tucson Airport. It is always our goal to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you return to the area.Sincerely,Robb BlytheGeneral Manager
8/10 Good
Ray
Nov 6, 2023
Ray
Stayed 1 night in Nov 2023
Response from General Manager on Nov 30, 2023
Dear Ray, We are thrilled you had an excellent stay at Hilton Garden Inn Tucson Airport, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Sincerely,Robb BlytheGeneral Manager
10/10 Excellent
Jose
Nov 1, 2023
Jose
Stayed 1 night in Oct 2023
Response from General Manager on Nov 22, 2023
Dear Jose, Thank you for the perfect rating. We are glad you had a wonderful time at Hilton Garden Inn Tucson Airport. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience.Sincerely,Robb Blythe,General Manager
Very comfortable room & bed. Off of Valencia enough so it was very quiet.
Mary
Stayed 1 night in Oct 2023
Response from General Manager on Nov 3, 2023
Dear Mary, Thank you for being our guest and for sharing your feedback. We are delighted to know that you enjoyed our ideal location and well-maintained accommodations. We look forward to welcoming you back to Hilton Garden Inn Tucson Airport for the tranquil experience you seek.Sincerely,Robb BlytheGeneral Manager
Dear Ms. Ezgi, Thank you for the perfect rating. We are glad you had a wonderful time at Hilton Garden Inn Tucson Airport. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience.Sincerely,Robb BlytheGeneral Manager
This is a great property to stay. I have stayed here several times. I enjoy the quiet clean rooms. The staff is amazing and very friendly and accommodating. The food served in the restaurant is very good.
Julia
Stayed 1 night in Oct 2023
Response from General Manager on Oct 21, 2023
Dear Julia,Thank you for choosing the Hilton Garden Inn Tucson Airport for your stay once again. There is nothing greater than to learn that a guest returns to our hotel because they love our staff and everything our hotel has to offer. We are very proud of the exceptional service our associates provide to our guests every day. We look forward to welcoming you back soon.Sincerely,Robb BlytheGeneral Manager
The room was spacious, very clean, and had a very comfortable bed with a nice bathroom.
What made this place really stand out was the staff. They were all very professional, polite and personable.
We recommended this hotel!
Tammy
Stayed 1 night in Oct 2023
Response from General Manager on Oct 19, 2023
Dear Tammy, Thank you for choosing Hilton Garden Inn Tucson Airport and for your perfect rating. We hope you had a great stay and we are thrilled to know you loved our spacious, well-maintained accommodations and courteous associates. Thank you again for your recommendation, and we look forward to welcoming you back for another exceptional experience.Sincerely,Robb BlytheGeneral Manager
10/10 Excellent
Laura
Traveled with partner
Oct 14, 2023
Liked: Amenities
Everyone was so friendly. When we needed anything, they got it for us so fast.
Laura
Stayed 6 nights in Oct 2023
Response from Robb Blythe General Manager on Oct 18, 2023
Dear Laura, Thank you for the excellent review, most especially the kind comments about our friendly and helpful associates. We are devoted to giving each guest a great experience, and we are delighted to know we exceeded your expectations. We look forward to welcoming you back to the Hilton Garden Inn Tucson Airport.Sincerely,Robb BlytheGeneral Manager
Every single employee was super Professional and should get a raise!
Pedro
Stayed 3 nights in Sep 2023
Response from General Manager on Oct 4, 2023
Dear Pedro, Thank you for the wonderful review, most especially the kind comments about our friendly and helpful associates. We are devoted to giving each guest a great experience, and we are delighted to know we exceeded your expectations. We look forward to welcoming you back to the Hilton Garden Inn Tucson Airport.Sincerely,Robb Blythe,General Manager
4/10 Poor
Lawrence, Traverse City
Business traveler
Oct 2, 2023
Disliked: Staff & service, amenities
Given wrong room type, booked 2 room king suite but given a regular king room. First told it wasn't their mistake then that there were no suites available
Staff unhelpful and even argumentative!!
Lawrence
Stayed 4 nights in Sep 2023
Response from General Manager on Oct 4, 2023
Dear Lawrence, We appreciate you choosing our hotel and also for taking the time to share your concerns. Please accept our apologies for the lack of attentive service and for the unpleasant behavior of our staff. We are grateful for your feedback and will address this with our associates to prevent such issues going forward. Your feedback, and also your patience in this matter, are much appreciated. We will share your message appropriately as we are committed to enhancing our services on all levels.Sincerely,Robb Blythe,General Manager
Dear Steve, We are thrilled you had an excellent stay at Hilton Garden Inn Tucson Airport, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Sincerely,Robb BlytheGeneral Manager
Some small maintenance issues. No vending/ice machine in all floors.
Gilson Carlos
Stayed 2 nights in Sep 2023
Response from General Manager on Sep 10, 2023
Dear Carlos, We appreciate you taking the time to review your recent stay at our hotel. We hope you had a pleasant stay overall. However, we apologize for the maintenance issues you had and for not meeting your expectations. We understand your frustration, and we will review them appropriately. We are grateful for your patience, and we hope you will come back for the perfect visit you deserve on your next to the area.Sincerely,Robb BlytheGeneral Manager
My wife and I booked and prepaid for a king room, but we were given a double queen room. We booked three nights and did not sleep in the same bed the entire time. Otherwise the stay was good. Clean, good price, good location, nice pool.
Verified traveler
Stayed 3 nights in Aug 2023
Response from General Manager on Sep 8, 2023
Dear Valued Guest, Thank you for evaluating your recent stay with us. We are pleased to know you liked our convenient location and that you found us to be a great value. We are also happy you loved our well-maintained hotel and beautiful pool. However, we deeply regret that the room type you requested was not available. We do everything possible to honor requests; however, it is not always possible, depending on our occupancy. We hope that we will have a future opportunity to show you the exceptional stay we are committed to providing every guest.Sincerely,Robb BlytheGeneral Manager
We loved this hotel! The staff was incredible! Very friendly, helpful, accommodating. The room was clean, the pool was awesome, and there was no problem with noise at all. We’ve stayed at quite a few of the hotels by the airport and this is by far our favorite. We’ll stay again for sure!
Timothy
Stayed 2 nights in Sep 2023
Response from General Manager on Sep 6, 2023
Dear Timothy, Thank you for being our guest and for taking the time to review your experience at Hilton Garden Inn Tucson Airport. It's so nice to know you found your suite comfortable and that you were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with our team to let them know their efforts are appreciated. Thank you for choosing our hotel, and we look forward to welcoming you back soon!Sincerely,Robb BlytheGeneral Manager
The staff were very friendly and courtesy. The restaurant was very good.
patricia
Stayed 2 nights in Sep 2023
Response from General Manager on Sep 6, 2023
Dear Patricia, What a thoughtful review. We are pleased to read you enjoyed your stay at the Hilton Garden Inn Tucson Airport. Thank you for mentioning how much you loved dining at our on-site restaurant and the great service. Your gracious comments about our team will be passed along. Thank you once more for the wonderful comments, and we hope to have the pleasure of welcoming you back soon.Sincerely,Robb BlytheGeneral Manager
Monica at the front desk was very helpful and extremely friendly. All staff members were polite and pleasant from front of house to house keeping. My sister and I had to come down due to my brother having a stroke. The hotel and staff made it a great place to relax and unwind.
Jacqueline
Stayed 11 nights in Aug 2023
Response from General Manager on Sep 3, 2023
Dear Jacqueline, Thank you for choosing Hilton Garden Inn Tucson Airport for your recent stay and for sharing your experience with fellow travelers. We are sorry to hear of the circumstances for your trip. However, we are pleased that our devoted associates took excellent care of you. We hope to have the pleasure of accommodating you again soon.Sincerely,Robb BlytheGeneral Manager
10/10 Excellent
Michelle
Aug 21, 2023
Michelle
Stayed 1 night in Aug 2023
Response from General Manager on Sep 13, 2023
Dear Michelle, Thank you for your fantastic rating! We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon to Hilton Garden Inn Tucson Airport.Sincerely,Robb Blythe,General Manager
From the time I checked in everyone was so awesome
Monoiette
Stayed 1 night in Aug 2023
Response from General Manager on Aug 16, 2023
Dear Monoiette, Thank you for the fantastic review and for letting us know that you had a great stay. Our staff is committed to providing excellent service, and they will be happy to know their efforts helped make your experience with us so wonderful! We appreciate your feedback and look forward to your next visit to Hilton Garden Inn Tucson Airport.Sincerely,Robb Blythe,General Manager
Response from Robb Blythe General Manager on Aug 8, 2023
Dear Eric, We are delighted to read the review of your stay at Hilton Garden Inn Tucson Airport. We strive to provide each guest a memorable experience combined with superior hospitality, and we are pleased that we accomplished this during your time with us. It was our pleasure hosting you, and we hope to see you again whenever you return to Tucson.Sincerely,Robb BlytheGeneral Manager
Response from Robb Blythe General Manager on Aug 8, 2023
Dear Ariel, Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you at Hilton Garden Inn Tucson Airport, and we look forward to welcoming you again soon.Sincerely,Robb BlytheGeneral Manager
Closed the pool to clean for 2 days. Stayed over the weekend. You would think this could of been done over a Tuesday or Wednesday, not Saturday and Sunday.
Michael A
Stayed 2 nights in Jul 2023
Response from General Manager on Sep 3, 2023
Dear Michael, Thank you for taking the time to share about your stay. We are always excited to receive positive comments from our guests, but we are also grateful to learn from detailed comments like yours. We are sorry for your disappointment regarding the pool. We regret any inconvenience and frustration this caused you, and please know we are grateful for your patience. It was a pleasure having you as our guest, and we hope to make your stay perfect the next time you are in the area.Sincerely,Robb BlytheGeneral Manager
6/10 Okay
Angie
Traveled with family
Jul 19, 2023
Disliked: Cleanliness
The pool is not cared for, they do not clean the pool ever that i saw. They dont have good attitudes when you ask for things that you need. There is no light in the pool bathrooms, their website says they can accomodate 5 people and the receptionist admitted that isnt true. We had to be moved to a suite and then they wouldnt let us have a rollaway bed for my child.
Angie
Stayed 2 nights in Jul 2023
Response from GENERAL MANAGER on Jul 26, 2023
Dear Angie, Thank you for staying with us and taking the time to share your review. We are sorry for the cleanliness issues you came across with our pool and for the service issues you mentioned that left a negative impression on you. We are known for our attention to detail and excellent service, and we are disappointed this was not your experience. Your comments will be reviewed by our team to ensure we focus on correcting and preventing such mistakes. We also apologize for the confusion with our accommodations and for not being able to get a rollaway bed in your suite. We are truly grateful for your feedback, and we hope you will revisit so we can provide you with the hospitality for which we are known.Sincerely,Robb Blythe,General Manager
Dear Michel,Thank you so much for the perfect rating of your time at Hilton Garden Inn Tucson Airport. It is always a pleasure to see when our guests enjoy everything we have to offer. We look forward to your return whenever you revisit the area.Sincerely,Robb BlytheGeneral Manager
10/10 Excellent
Antwon
Jul 11, 2023
Antwon
Stayed 1 night in Jul 2023
Response from General Manager on Aug 2, 2023
Dear Antwon, Thank you for your fantastic rating! We are pleased you chose Hilton Garden Inn Tucson Airport for your stay and even more pleased that we exceeded your expectations. We look forward to having you as our guest again soon!Sincerely,Robb Blythe,General Manager
10/10 Excellent
Nora
Business traveler
Jul 10, 2023
Liked: Cleanliness, staff & service
It was a little bit warm
Nora
Stayed 1 night in Jul 2023
Response from General Manager on Jul 11, 2023
Dear Nora, Thank you for sharing feedback regarding your stay at the Hilton Garden Inn Tucson Airport. We regret any discomfort you experience while here and have taken note of it. We appreciate your business and look forward to seeing you again soon.Sincerely,Robb Blythe,General Manager