Ratings based on 814 Verified Reviews

They paid and stayed. We double-checked.
3.2 out of 5
76% of guests recommend
3.3 Room cleanliness
3.6 Service & staff
3.3 Room comfort
2.9 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified travelerfrom Phoenix

The bathroom was tiny and the toilet seat was fall

Posted Apr 20, 2015
The toilet seat had paint chips all over and falling apart. The rest was ok. I put out the "do not disturb" and they still knocked on our door after 9. I couldn't get back to sleep. People were yelling at a room down the hall and kids running up and down the hall at 11:00.
5 out of 5
for Everyone
by A verified travelerfrom Tucson


Posted Apr 20, 2015
Pros: Room was quiet and comfortable
Cons: I couldn't get too much hot water for a shower in the morning.
Location: Convention Center is within walking distance. I-10 close by easy on & off.
Room was great. Bed was comfortable. Staff was welcoming and took care of checking me in quickly. Called a taxi for me to go to the Convention Center. Great parking area.
5 out of 5
for Everyone
by A verified travelerfrom Sacramento

Great hotel!

Posted Apr 19, 2015
Pros: Its proximity to the Presidio area and El Charro Restaurant. Good travel connections & shuttle to zoo and airport.
Cons: A little new paint and some improvements to the decor.
Location: El Charro restaurant; the Presidio area; the Amtrak depot; downtown.
The staff was very helpful. The shuttle worked well for me and my 4 & 6 yrs old grandsons. The room was very clean and well-appointed. The food was terrific. I enjoyed happy hour. I would strongly recommend this hotel. The only drawback is that the decor was a bit outdated.
5 out of 5
for Everyone
by A verified travelerfrom Arkansas

Nice hotel, close to freeway to go anywhere

Posted Apr 15, 2015
Pros: Food, breakfast was fantastic!
Cons: I think i should be comped for the six hours I could not return to the hotel because of the suspicious package. left that night so didn't ask.
Location: didn't have to go anywhere, enough going on there. also A mountain is a short drive from there.
Was great, had a huge german shepard dog show while we were there, real close to where i wanted to be. I would absolutely stay there again.
2 out of 5
by A verified traveler

Posted Apr 7, 2015
Pros: it has a very big pool, the breakfast is ok.
Cons: update the rooms
The hotel was overcrowded, I was told they had one grill which could not be reserved until check in- at check in i was told the grill was no longer able to be reserved. My room did not have a kitchenette as described in the itinerary. The guests next to us were very loud and kept us up half the night. The room was very outdated and felt grimy.
2 out of 5
by A verified traveler

Posted Mar 31, 2015
It was mediocre. Nothing special just an old hotel
1 out of 5
by A verified traveler

Stay far, far away

Posted Mar 31, 2015
Pros: The Continental breakfast was not bad
Cons: Upgrade, the place is falling apart
This hotel was old and in very poor condition. The person doing the check in was quite rude, but interactions with other hotel personnel were better after that. In a room booked for four people, they provided us with three towels. Having a tattoo conference at the hotel was an unexpected bummer, definitely not a family friendly place to be, at least on the day we stayed...
1 out of 5
by A verified travelerfrom Las Cruces, NM

Very disappointed

Posted Mar 30, 2015
Pros: The bed was comfortable.
Cons: Room has not been visited by management - shower handle did not work properly, rust in the sink.
This room was substandard for this hotel. The parking lot was not secure. We did not feel safe after opening up the door to someone going thru the garbage outside of our room.
2 out of 5
by A verified travelerfrom tucson az

Posted Mar 26, 2015
Hotel was disappointing for the price. You could hear everything. The beds were so uncomfortable, staying for 4 nights left me so sore and sleep deprived. The TV was so bad. It had cable but the picture was terrible. Need to update everything!! Shower was leaking, bathroom door did not lock.
2 out of 5
by A verified traveler

Not as shown online.

Posted Mar 13, 2015
Although the foyer and check in areas look great, the rooms are far from it. They have a very different room listed online, flatscreen, tall fridge, nice bath. I had a 20 inch box tv, small fridge and dirty, stained, bath and hand towels. Stay at your own risk.