2 outdoor pools, open 5:00 AM to 10:00 PM, cabanas (surcharge)
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Reviews of Omni Tucson National Resort

4 out of 5
Omni Tucson National Resort
2727 W Club Dr, Tucson, AZ

Reviews

8.4

Very Good

Rating 10 - Excellent. 547 out of 1000 reviews" "
Rating 8 - Good. 217 out of 1000 reviews" "
Rating 6 - Okay. 110 out of 1000 reviews" "
Rating 4 - Poor. 83 out of 1000 reviews" "
Rating 2 - Terrible. 43 out of 1000 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Kristina

Traveled with family
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
1st room wasn’t cleaned. Still had take-out food and unmade beds from previous guests. They gave us a new room, but took and hour and a half to get towels.
Stayed 1 night in Apr 2024
Response from Mariah, Omni Tucson National on Apr 7, 2024
Hello, Thank you for the feedback, we appreciate you taking the time to let us know how we can improve. We hope you are able to visit us again soon so we can do better!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, would love to stay here again
Stayed 1 night in Apr 2024
Response from Mariah, Omni Tucson National on Apr 7, 2024
Thank you for your feedback! We hope you are able to visit us again soon!

10/10 Excellent

Simon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort. Would return.
Stayed 2 nights in Mar 2024
Response from Mariah, Omni Tucson National on Mar 24, 2024
Hello!Thank you so much for taking the time to share your feedback! We are glad you enjoyed your stay with us and look forward to your return! Have a wonderful day!

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff!!! Everything exceeded my expectations.
Stayed 1 night in Mar 2024
Response from Mariah, Omni Tucson National on Mar 19, 2024
Hello!We are so happy to hear this! It feels great to know that we were able to create a memorable experience for you. Thank you for your feedback. We hope you are able to visit us again soon!

10/10 Excellent

Gary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Weather could have been a little warmer.
Stayed 4 nights in Mar 2024
Response from Mariah, Omni Tucson National on Mar 19, 2024
Hello,We do love our warm weather here in Tucson. If you have the opportunity to visit during the warmer months, you'll be able to enjoy the pool while the Sweetwater Cabana is open and serving refreshements and snacks as well as other amenities like the Tennis and pickleball courts. Thank you for your feedback. We hope to see you again soon!

10/10 Excellent

devin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Mariah, Omni Tucson National on Mar 19, 2024
Hello!Thank you for your feedback! We hope you are able to visit us again soon!

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Nicely appointed rooms, comfortable, spacious. Beautiful setting with golf course & city views. Good walking areas. Good food.
Stayed 4 nights in Mar 2024

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Mariah, Omni Tucson National on Mar 15, 2024
Hello,Thank you so much for sharing your feedback with us! We appreciate your business and you taking the time to let us know how we did. We hope you're able to stay with us again soon!

10/10 Excellent

Maria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room, premier king, was roomy, clean, and quiet. Bed and pillows comfortable. Views from balcony of the golf course excellent. Several places to eat on location. Thumbs up to Walk/bike path
Stayed 1 night in Mar 2024
Response from Omni Tucson National Resort on Mar 11, 2024
We're glad to hear you enjoyed your stay with us! We look forward to your next visit.

10/10 Excellent

Janet

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was large and very comfortable. Housekeeping was understaffed and we had to request coffee supplies (sugars, stirrers) since they were not replenished. The room smelled a little stuffy but overall we loved the room and hotel. We would definitely stay again.
Stayed 4 nights in Feb 2024
Response from Mariah, Assistant Front Office Manager on Mar 10, 2024
Dear Janet,Thank you for completing the survey regarding your recent stay at our property. We are glad you found the room to be comfortable and up to your standards. We do apologize for the inconvenience in lack of service in some areas and will use this feedback as an opportunity to improve and to ensure we are always providing a great stay here.We hope you visit again soon so that we have chance to provide you with a memorable experience and exceptional service. Kindly,

10/10 Excellent

Cesar

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great all around!!
Response from Mariah, Assistant Front Office Manager on Mar 7, 2024
Thank you for your feedback! We are so glad you enjoyed your stay with us, we hope to see you again soon!

10/10 Excellent

Summer

Business traveler
Liked: Amenities
The property is very nice. Luckily I didn’t have too much baggage since I was on the 2nd floor and had to take everything up the stairs. I’m sure someone would have helped me but it was late when I arrived. Everyone was super nice and it was very peaceful.
Stayed 1 night in Feb 2024
Response from Omni Tucson National Resort on Mar 1, 2024
We're glad to hear you enjoyed your stay! We look forward to your next stay with us!

10/10 Excellent

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff- super friendly and accommodating!!
Stayed 3 nights in Feb 2024
Response from Omni Tucson National Resort on Mar 1, 2024
We're glad to hear you enjoyed your stay! We look forward to your next visit with us.

8/10 Good

David, Bend

Stayed 4 nights in Jan 2024
Response from Omni Tucson National Resort on Feb 25, 2024
We're glad to hear you enjoyed your stay! We look forward to your next stay with us!

10/10 Excellent

Happiness

Response from Omni Tucson National Resort on Feb 25, 2024
We're glad to hear you enjoyed your stay! We look forward to your next stay with us!

8/10 Good

Jody

Business traveler, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The property itself…it was very nice! The room was nice, but if you really looked at the room wasn’t as clean as I believe it should have been. That was a lot of money for one night to be in a place that wasn’t extremely clean. Other than that staff is great. The location was wonderful but somethings should be done about how clean those rooms are. I hope for what they charge for one night at a hotel. They are paying their employees a decent amount just for the sheer incentive that they will do a good job for the company when they are paid well.
Stayed 1 night in Feb 2024
Response from Omni Tucson National Resort on Feb 25, 2024
We're glad to hear you enjoyed your stay! We look forward to your next stay with us!

10/10 Excellent

Kathy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The golf course was in great condition and pace of play was super. Room was comfortable and all staff were welcoming and accomadating.
Stayed 9 nights in Feb 2024
Response from Omni Tucson National Resort on Feb 25, 2024
We're glad to hear you enjoyed your stay! We look forward to your next stay with us!

4/10 Poor

Fernando

Stayed 3 nights in Feb 2024
Response from Mariah, Omni Tucson National on Mar 20, 2024
Hello,Thank you for the feedback. I apologize that your stay here did not meet your expectations. If you would like to provide more information on how we can improve, please call the hotel directly. We strive to provide excellent service and experiences and would love to know what areas we can work on. Thank you.

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Omni Tucson National Resort on Feb 13, 2024
We're glad to hear you enjoyed your stay. We hope to see you again soon!

10/10 Excellent

Andy, Costa Mesa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great property to stay in for vacation. The staff was very friendly and even upgraded our room! We had a wonderful time at Tucson due to wonderful suggestions from concierge Johnny. We would definitely go back to this hotel next time we visit Tucson.
Stayed 3 nights in Jan 2024
Response from Omni Tucson National Resort on Feb 13, 2024
We're glad to hear you enjoyed your stay. We hope to see you again soon!

6/10 Okay

Gina

Traveled with partner
Liked: Cleanliness
The property has undergone a renovation, but unfortunately, it needs a lot more upgrading. We stayed in a casita. It is was very quiet, but not very convenient at all to the rest of the hotel as you had to have a golf cart drive you here and there and there was only one cart available, so long wait times. The room itself was just a room. It did not even have a desk, and the bathroom was completely outdated. The workout facility is nice and the restaurants there are nice, but I was a bit turned off that you couldn’t get free refills for coffee, especially based on the price you paid for just a single cup of coffee. Not sure if I will stay here again or not. I would have expected more from the Omni.
Stayed 3 nights in Jan 2024
Response from Mariah, Assistant Front Office Manager on Mar 7, 2024
Hello, thank you for your feedback. We will use this information to improve our services. If you do decide to return, give the front desk a call prior to arrival and check to see if there is availability for a room closer to the main building, we'd be happy to accommodate if possible. We are glad you enjoyed the fitness center and the restaurants. During your next stay, we would love to buy you a cup of coffee! Hope you give us a chance to redeem ourselves.

10/10 Excellent

Jetahn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Omni Tucson National Resort on Feb 13, 2024
We're glad to hear you enjoyed your stay. We hope to see you again soon!

10/10 Excellent

Matt

Stayed 1 night in Jan 2024
Response from Omni Tucson National Resort on Feb 13, 2024
We're glad to hear you enjoyed your stay. We hope to see you again soon!

10/10 Excellent

Patricia

Stayed 1 night in Jan 2024
Response from Omni Tucson National Resort on Feb 13, 2024
We're glad to hear you enjoyed your stay. We hope to see you again soon!

10/10 Excellent

kim, mesa

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Omni Tucson National Resort on Feb 13, 2024
We're glad to hear you enjoyed your stay. We hope to see you again soon!

8/10 Good

Callie

Stayed 4 nights in Dec 2023
Response from Omni Tucson National Resort on Feb 13, 2024
We're glad to hear you enjoyed your stay. We hope to see you again soon!

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023
Response from Char, Loyalty Ambassador on Jan 5, 2024
Thank you for your feedback & for staying with us! We hope that we get to see you back at Omni Tucson very soon!

10/10 Excellent

Isaac

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything and everyone were amazing and extremely helpful and friendly!
Stayed 1 night in Dec 2023
Response from Char, Loyalty Ambassador on Jan 5, 2024
I am so happy to hear you enjoyed your stay here at Omni Tucson National along with everyone you came in contact with being super helpful. We hope to welcome you back sometime in the future. Please reach out if you need any assistance with future stays.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in was efficient and helpful. Property was very clean and well kept. Beautiful, quiet and peaceful
Stayed 1 night in Dec 2023
Response from Omni Tucson National on Jan 1, 2024
We're glad to hear you enjoyed your stay! We look forward to your next stay with us.

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Late check in
We had to wait past the 4 pm check in time otherwise the stay was excellent
Stayed 2 nights in Dec 2023
Response from Omni Tucson National on Jan 1, 2024
I apologize for the later check-in time! This is not an experience we wished for you to have and we appreciate your patience as they worked to get the room ready for you. I hope we will see you again in the near future!

10/10 Excellent

Stuart

Stayed 1 night in Dec 2023
Response from Omni Tucson National Resort on Feb 13, 2024
We're glad to hear you enjoyed your stay. We hope to see you again soon!

10/10 Excellent

Afshin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Winter Getaway in Tucson
Awesome place to stay as a couple or family. Close to many attractions. Super friendly staff. Fireplace was excellent and view/privacy was impressive.
Stayed 4 nights in Dec 2023
Response from Mariah on Dec 27, 2023
We are glad that you enjoyed your stay with us! We hope you are able to visit again soon!

10/10 Excellent

Andrew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Omni Tucson National Resort on Dec 25, 2023
we're glad to hear you enjoyed your stay with us! We look forward to your next stay with us.

10/10 Excellent

Daniel

Stayed 2 nights in Dec 2023
Response from Omni Tucson National Resort on Dec 25, 2023
we're glad to hear you enjoyed your stay with us! We look forward to your next stay with us.

4/10 Poor

linda

Business traveler
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Im sorry for this review, but I froze all night, you could not adjust the thermostat in your room. My phine didn't work in the room, and trying to go out on the deck was almist impossible because the door couldn't glide. The stsff was terrific though, and the accommodations ♡
Stayed 1 night in Dec 2023
Response from Omni Tucson National Resort on Dec 25, 2023
Thank you for taking the time to share your feedback. I'm so sorry to hear your stay was less perfect. By telling you what you liked and disliked about your stay, you are helping us improve our service for you and other future guests. Please know we have taken your feedback and alerted the correct departments to take action towards the issues you experienced. We hope to see you again in the near future.

10/10 Excellent

Olga

Stayed 1 night in Dec 2023
Response from Omni Tucson National Resort on Feb 13, 2024
We're glad to hear you enjoyed your stay. We hope to see you again soon!

10/10 Excellent

Traci

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Omni Tucson National Resort on Dec 17, 2023
We're glad to hear you enjoyed your stay! We look forward to welcoming you back.

10/10 Excellent

Kevin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Omni Tucson National on Dec 14, 2023
We're glad to hear you enjoyed your stay! We hope to welcome you back soon.

10/10 Excellent

BARBARA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a quiet and beautifully maintained property. Personnel was friendly and helpful. The rooms were spacious and well appointed.
Stayed 3 nights in Dec 2023
Response from Omni Tucson National on Dec 14, 2023
We're glad to hear you enjoyed your stay! We hope to welcome you back soon.

8/10 Good

Kimberlee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet vacation. Great place if yiu are looking to rest.
Stayed 3 nights in Dec 2023
Response from Omni Tucson National on Dec 14, 2023
We're glad to hear you enjoyed your stay! We hope to welcome you back soon.

10/10 Excellent

Jamie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have never before been greeted by my name when I walked in the door! Staff was amazing- especially Johnny & Boyd. The grounds were beautiful and I wish I’d had time to play golf and tennis
Stayed 3 nights in Dec 2023
Response from Omni Tucson National on Dec 14, 2023
We're glad to hear you enjoyed your stay! We hope to welcome you back soon.

10/10 Excellent

Adriana

Stayed 1 night in Nov 2023
Response from Omni Tucson National on Dec 14, 2023
We're glad to hear you enjoyed your stay! We hope to welcome you back soon.

10/10 Excellent

Donald

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was welcoming and helpful and the location beautiful.
Stayed 4 nights in Nov 2023
Response from Omni Tucson National Resort on Dec 5, 2023
We're glad to hear you enjoyed your stay! We look forward to your next stay with us.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
The Omni hotel in Tucson is one of my favorite hotels. The staff always go above and beyond to make your stay special. The grounds and golf are beautiful the rooms are large
Stayed 1 night in Nov 2023
Response from Omni Tucson National Resort on Dec 5, 2023
We're glad to hear you enjoyed your stay! We look forward to your next stay with us.

10/10 Excellent

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So quiet, amazing restaurants, very clean
Stayed 2 nights in Nov 2023
Response from Omni Tucson National Resort on Dec 5, 2023
We're glad to hear you enjoyed your stay! We look forward to your next stay with us.

10/10 Excellent

Bethany

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, beautiful room. Very quiet and peaceful. Excellent food options. Can't wait to come back!
Stayed 2 nights in Nov 2023
Response from Omni Tucson National Resort on Dec 5, 2023
We're glad to hear you enjoyed your stay! We look forward to your next stay with us.

10/10 Excellent

Rodney

Traveled with partner
Liked: Amenities
We loved the room. It had a certain charm to it. Right off the golf course. With a l view of the mountains off in the distance. Customer service was excellent and staff was very attentive.😊
Stayed 3 nights in Nov 2023
Response from Omni Tucson National Resort on Nov 27, 2023
We're glad to hear you enjoyed your stay! We look forward to your next stay with us.

10/10 Excellent

Susanne

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023
Response from Omni Tucson National Resort on Nov 17, 2023
We're glad to hear you enjoyed your stay! We look forward to your next stay with us.

10/10 Excellent

patrick

Stayed 3 nights in Nov 2023
Response from Omni Tucson National Resort on Nov 17, 2023
We're glad to hear you enjoyed your stay! We look forward to your next stay with us.

6/10 Okay

ANDRE

Stayed 2 nights in Nov 2023
Response from Omni Tucson National Resort on Nov 17, 2023
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Thank you for all of your feedback. If there are any details about your stay that could help us improve our future service, please let us know. We hope you will come back and see us again soon.