Ratings based on 523 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
93% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Seattle, WA

Spring break must

Posted Apr 12, 2015
Pros: location, amenities, price
Cons: A bit of wear and tear. Drawer bottom was falling out of one drawer. Drain plug not working.
Location: at the foot hills of the mountains. Great selection of hikes a few minutes away. Easy to get to main acess roads to other parts of the city and state.
A great place to spend spring break. Mountains at your door step. Breakfast and happy hours free. Quiet, great people and easy to get anywhere. Our second time staying here and plan to go again.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom tucson

Nice hotel

Posted Mar 24, 2015
Good experience close to where I wanted to be staff very friendly will be back
2 out of 5
by A verified travelerfrom CA

Stay for a weekend wedding

Posted Mar 9, 2015
Pros: The breakfast staff was very helpful and friendly.
Cons: A significant makeover.
Location: The local area is not that nice.
The hotel is old. The front door had to be manually pulled shut. Damage was evident around the frame. The AC was very noisy. The connecting door between rooms was paper thin where the TV and other noise came through. There was a lamp hung low where there should have been a table under it, and you would bump your head on it. The electrical outlets were virtually worn out where your charger would not stay in it, and there was no outlet access by the desk.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice, clean hotel

Posted Feb 27, 2015
Pros: Everything
Location: GreAt location close to bars, restaurants and shopping
Our room was very clean and spacious. The complementary happy hour is a nice touch and the pool area is very nice
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Illinois

Nice hotel, close to the Maverick!

Posted Feb 27, 2015
Pros: Location for our interests.
Cons: Really nothing, unless it would be assistance with luggage to the second floor.
Location: As explained previously.
We were greater with the fact that we had 3 rooms reserved!!! Have no idea how that happened and we are still struggling to keep that from being charged to our credit card! We had a suite and the heater in the living portion did not work, however it was put in working order within the hour. The breakfast and happy hour are great. This is our second visit and will return next year!
2 out of 5
by A verified traveler

Posted Feb 19, 2015
Pros: Bed comfortable
Only 3 hangers and took 3 calls to get more, took 2 calls and a visit to the front desk to get 2 more pillows, had to have keys reprogrammed 3 times since they stopped working, refrigerator didn't work and replacement froze everything even at the lowest setting. Wouldn't recommend.
Comment from Hotel Management
Mar 12, 2015 by General Manager, Hotel Management
We apologize the staff did not exceed your expectations. This is unacceptable and I have reviewed with my staff the procedures for handling guest requests. This was not handled correctly and has been corrected. I assure this was an isolated incident. I am in the process of renovating the entire property and retraining the staff. Thank you again for your comments.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good experience for where and what they have!

Posted Feb 18, 2015
Had a solid family experience there. Happy hour and decent breakfast.
Comment from Hotel Management
Mar 12, 2015 by General Manager, Hotel Management
We are always happy when our staff exceed our guests expectations! See you next time!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Yuma Az.

Good hotel

Posted Feb 14, 2015
Location: It is located in Northeast part of town but had good access to everything.
Had a few issues but were resolved by staff. Missing plug in tub and sink. Minor. They had Happy Hour every afternoon and excellent breakfast each morning. Would stay again.
Comment from Hotel Management
Mar 12, 2015 by General Manager, Hotel Management
Thank you! We hope to see you next time!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Alberta

Handy location for bead shows!

Posted Feb 10, 2015
Friendly staff. Pleasant inner courtyard with pool. Lots of options for complimentary breakfast. Like outside room access. Would definitely return!
Comment from Hotel Management
Mar 12, 2015 by General Manager, Hotel Management
Thank you Linda from Alberta! See you next time!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 3, 2015
Excellent service. Dinning area should have more tables to accomodate customers during the busy time in the weekend.
Comment from Hotel Management
Mar 12, 2015 by General Manager, Hotel Management
Thank you for your comments. We are in the process of renovations and i will review your suggestions regarding the dining area. Please note that there are 10 additional table on our patio, sun deck and newly renovated pool area and pool furniture. Thank you for your business.