In-room safe, blackout drapes, iron/ironing board

Reviews of Red Roof Inn Tucson South - Airport

2 out of 5
Red Roof Inn Tucson South - Airport
3704 E Irvington Road, Tucson, AZ

Reviews

6.2
Rating 10 - Excellent. 185 out of 1004 reviews" "
Rating 8 - Good. 258 out of 1004 reviews" "
Rating 6 - Okay. 192 out of 1004 reviews" "
Rating 4 - Poor. 130 out of 1004 reviews" "
Rating 2 - Terrible. 239 out of 1004 reviews" "

6.2/10

Cleanliness

7.0/10

Staff & service

6.0/10

Amenities

6.2/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

6/10 Okay

Osmar

Stayed 1 night in Apr 2024

10/10 Excellent

Carrie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff!!
Stayed 8 nights in Apr 2024
Response from Toni-Ann RediResponse Specialist on Apr 18, 2024
Thank you for giving us a 5 out of 5 score on our review, Carrie. We appreciate you taking the time to do a survey, as it’s encouraging to know that we are doing a great job for our guest with our friendly staff service.We hope you choose to stay with us again here at our Red Roof Inn Tucson South - Airport.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

10/10 Excellent

Krystal

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed two nights was very peaceful
Stayed 2 nights in Apr 2024
Response from Chirell RediResponse Specialist on Apr 11, 2024
Dear Krystal,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Tucson South - Airport. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our peaceful location. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.Redroof can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRed Roof ManagementRediResponse Specialist

6/10 Okay

Mohamed

Stayed 2 nights in Mar 2024
Response from Recordo, Rediresponse Specialist on Apr 5, 2024
Hello Mohamed, Thank you for taking a moment out of your busy day to complete our survey. The staff at the Red Roof Inn Tucson South - Airport and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist

2/10 Terrible

Jhonny

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I checked into my room on monday for a monday-thursday trip. The bathtub had hair in it. The sink had hair in it. They never once came in to clean or restock our towels/ toilet paper. we call the front desk at least 3 times with no answer. The next day they locked us out of our room and said "oh i thought you were leaving today" and that was on tuesday. They only have 2 blankets on the bed thin as paper. We had to go buy another blanket. For 67$ a night with no breakfast and hair in the room i would not recommend this place. Please do not go here!!!
Stayed 3 nights in Mar 2024
Response from Linton Rediresponse Specialist on Apr 2, 2024
Dear Jhonny,Thank you for telling us about your recent visit at RED ROOF INN TUCSON SOUTH - AIRPORT. I was disappointed to read that the condition of the tub, no breakfast and the blankets on the bed were the downsides of your stay. Please know guest feedback enlightens us in areas of opportunity so that we can make improvement. As such, we will be utilizing the information provided to limit such occurrences in the future.Thank you for sharing your concerns and our team at Red Roof wishes you all the best in your future travels.Sincerely,LintonRed Roof ManagementRediresponse Specialist

2/10 Terrible

Mark

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
This is a motel that looks like it was condemned and yet they are selling rooms. The whole property is a mess and there is no way anyone should be allowed to operate a hotel there.
Stayed 5 nights in Mar 2024
Response from Chirell RediResponse Specialist on Mar 30, 2024
Dear Mark,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Tucson South - Airport. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience, resulting your 1/5 score. You indicated that you were unsatisfied with the up keep of the property. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,ChirellRed Roof ManagementRediResponse Specialist

10/10 Excellent

Jay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Chirell RediResponse Specialist on Mar 30, 2024
Dear Jay,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Tucson South - Airport and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. We hope we have the opportunity to see you again in the future. Sincerely,ChirellRed Roof ManagementRediResponse Specialist

4/10 Poor

Brenda

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Pool was green. Property was dirty and outdated.
Stayed 1 night in Mar 2024
Response from Sharma RediResponse Specialist on Mar 20, 2024
Thank you for taking a moment to leave a review, Brenda. The staff and I at the RED ROOF INN TUCSON SOUTH - AIRPORT were disappointed to see your 2/5 score following your stay. You indicated that the conditions of the pool, and the cleanliness and upkeep of our hotel dampened your experience. It is our goal to provide a clean and comfortable stay for all our guests, so I am sorry to hear this was not achieved with you. In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.Very truly yours,Sharma Red Roof Management RediResponse Specialist

2/10 Terrible

Yu-Shu

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place if your goal is to exchange goods or services. Best thing this place can do is a matchstick upgrade. Room smells, dirty, drapes are duct taped, crack in door when closed. Cut my loses and left to find lodging elsewhere.
Stayed 1 night in Mar 2024
Response from Sharma RediResponse Specialist on Mar 19, 2024
Thank you for taking a moment to leave a review, Yu-Shu. The staff and I at the RED ROOF INN TUCSON SOUTH - AIRPORT were disappointed to see your 1/5 score following your stay. You indicated that the foul odor, the cleanliness of our hotel, and the other issues mentioned dampened your experience. It is our goal to provide a clean and comfortable stay for all our guests, so I am sorry to hear that was not achieved with you. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We wish you all the best in your future travels.Very truly yours, Sharma Red Roof Management RediResponse Specialist

10/10 Excellent

Jessica

Stayed 1 night in Mar 2024
Response from Samantha RediResponse Specialist on Mar 17, 2024
Thank you for your perfect rating, Jessica. The staff at the RED ROOF INN TUCSON SOUTH - AIRPORT and I were so glad we earned your 5/5 score following your stay. We at Red Roof, aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we look forward to your next stay at Red Roof.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Jarrel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Great looking property just the back is where's the dark and no nice things happen
Stayed 1 night in Mar 2024
Response from Nishaye RediResponse Specialist on Mar 11, 2024
Hello Jarrel, Thank you for taking the time to share your feedback regarding your recent stay with at our hotel Red Roof Inn Tucson South - Airport. We are happy to hear that you enjoyed all aspects of your visit, prompting your 5/5 rating. I can't begin to express how much it means to our Red Roof management team to hear from guests like you who had a great experience. We're glad you had a great time with us, and we look forward to serving you again.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

4/10 Poor

Monica

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
There were roaches and leaky faucets, toilet
Stayed 2 nights in Mar 2024
Response from Nishaye RediResponse Specialist on Mar 11, 2024
Hello Monica, I appreciate you sharing your feedback following your stay at the Red Roof Inn Tucson South - Airport. I was saddened to read that your stay fell short of your expectations due to leaky faucets, the toilet and the insects you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. Comments like your aren't taken lightly, so they will be reviewed by the team in an effort to address the issues with the relevant departments.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns, we hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,NishayeRed Roof Management RediResponse Specialist

6/10 Okay

Denise

Traveled with pets, Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Property run down. Needs renovations and updates. Not in the best part of town.
Stayed 1 night in Feb 2024
Response from Sharma RediResponse Specialist on Mar 17, 2024
Thank you for taking a moment to leave a review, Denise. The staff and I at the RED ROOF INN TUCSON SOUTH - AIRPORT appreciate your 3/5 score. However, you indicated that the upkeep and the area of our hotel dampened your experience. Your satisfaction is important to Red Roof, so I am sorry to hear that was not achieved with you.Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. I do hope that you will return to our hotel, or any of our other Red Roof brand locations in the future. Very truly yours, Sharma Red Roof Management RediResponse Specialist

8/10 Good

omar

Business traveler, Traveled with family
It’s normal noisy because is close to the freeway , the bad thing is that there is no lights on the signs of the hotel !! So at night is almost impossible to find, this is the second time we stay here and still no lights
Stayed 1 night in Mar 2024
Response from Olivia RediResponse Specialist on Mar 6, 2024
Hello Omar, Thank you for taking the time to tell us about your stay at the Red Roof Inn Tucson South - Airport. I am disappointed that your experience did not meet your full expectations, as you indicated that you were unsatisfied with the noise disturbance along with the other concerns mentioned. Please accept our sincerest apologies for any inconvenience this may have caused. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future, so your comments will be reviewed by staff in an effort to ensure your experience is not repeated. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRed Roof Management RediResponse Specialist

2/10 Terrible

Mia

Disliked: Cleanliness, property conditions & facilities
Didn’t get a good nights rest
Stayed 1 night in Mar 2024
Response from Gabrielle RediResponse Specialist on Mar 3, 2024
Thank you for taking a moment to leave a review, Mia. The staff and I at the Red Roof Inn Tucson South - Airport were disappointed to see your 1/5 score following your stay. You stated that you didn't get a good night's rest, which saddened us. Our Red Roof team is committed to satisfying our guests, so your comments will be taken into consideration as it will help us to improve our guest experience. Please know that we value you as our guest and appreciate your feedback.Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Red Roof Management

6/10 Okay

Rebeca

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Gabrielle RediResponse Specialist on Mar 3, 2024
Thank you for taking a moment to leave a review, Rebeca. The staff and I at the Red Roof Inn Tucson South - Airport appreciate your 3/5 score following your stay. At Red Roof, we aim to deliver positive experiences and we’re happy you were satisfied. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you're in the area. Sincerely, Red Roof Management

2/10 Terrible

Dileep

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Never recommend any reasonable person.
Stayed 1 night in Feb 2024
Response from OnielRediresponse Specialist on Mar 2, 2024
HI Dileep,Thank you for taking the time to write a review of your stay at the Red Roof Inn Tucson South - Airport. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,RedRoof Management

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
All good no problems
Stayed 1 night in Feb 2024
Response from OnielRediresponse Specialist on Mar 2, 2024
Hi Daniel,Thank you for taking the time to write a review of your stay at the Red Roof Inn Tucson South - Airport. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management

6/10 Okay

Jason, Costa Mesa

Liked: Staff & service
Stayed 2 nights in Feb 2024
Response from OnielRediresponse Specialist on Mar 2, 2024
Hi Jason,We are sorry you had a less than satisfactory experience, prompting your 6/10 rating following your stay at the Red Roof Inn Tucson South - Airport. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future on your next say at RedRoof, please consider adding additional details to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management

2/10 Terrible

Nick Hieu

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from OnielRediresponse Specialist on Mar 2, 2024
Hi Nick,We are sorry you had a less than satisfactory experience, prompting your 1/5 rating following your stay at the Red Roof Inn Tucson South - Airport. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future on your next say at RedRoof, please consider adding additional details to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management

4/10 Poor

Daniela

Stayed 1 night in Feb 2024
Response from Sharma RediResponse Specialist on Mar 23, 2024
Hello Daniela,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN TUCSON SOUTH - AIRPORT and I are disappointed to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SharmaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Martin

Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Romy

Liked: Staff & service, property conditions & facilities
I was pleasantly surprised seeing our spacious room. It was clean and the beds were comfortable. The Heating unit was very quiet, we had a great sleep! Good Value!
Stayed 1 night in Feb 2024
Response from Chirell RediResponse Specialist on Feb 24, 2024
Dear Romy,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Tucson South - Airport. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our spacious room, comfortable beds quiet heating unit and clean room. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.We can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRediResponse Specialist

6/10 Okay

Yuselin

Traveled with family
Average hotel
Stayed 1 night in Feb 2024
Response from Xao RediResponse Specialist on Feb 15, 2024
Thank you for sharing your feedback with us, Yuselin. The team at the Red Roof Inn Tucson South - Airport appreciated your 3/5 score. As it pertains to your comments about our hotel being average, this may be taken into account as we aim to be a cut above the rest for a reasonable rate.Guest feedback, like yours, aids in the growth of Red Roof, so we would like to extend our thanks for your feedback. It would be our pleasure to provide you with improved stays going forward.Regards,Red Roof Management

8/10 Good

Vinson

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a comfy place but a bit over priced to be honest
Stayed 1 night in Jan 2024
Response from Xao RediResponse Specialist on Feb 15, 2024
Thanks for sharing your feedback with us, Vinson. The staff at our Red Roof Inn Tucson South - Airport was elated to see that we earned your 4/5 score. You mentioned that our location was comfortable, which was pleasing to read. In relation to the property being overpriced, this may be taken into account. In the meantime, please feel free to take advantage of the discounts that are applicable to you.On behalf of Red Roof, we would like to thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Respectfully,Red Roof Management

2/10 Terrible

Marco Ivan

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
People smoking outside my room when it was a non smoking room
Stayed 1 night in Jan 2024
Response from Xao RediResponse Specialist on Feb 12, 2024
Thanks for sharing your feedback with us, Marco. The team at our Red Roof Inn Tucson South - Airport was saddened to see that we failed to provide you with a satisfactory stay. You stated that the persons smoking hindered your stay. As such, your feedback may be taken into account as Red Roof aims to continuously improve.I appreciate that you brought this to our attention. We would love to improve the impression left with you on your next stay, should you require lodging in the future.Best wishes,Red Roof Management

2/10 Terrible

Sven

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Bed linen from Previous guest. Hair everywhere, shower dirty
Stayed 1 night in Feb 2024
Response from Xao RediResponse Specialist on Feb 12, 2024
Thanks for sharing your feedback with us, Sven. The team at our Red Roof Inn Tucson South - Airport was saddened to see that we failed to provide you with a satisfactory stay. You stated that there was hair everywhere and that the shower was dirty, which hindered your stay. As such, your feedback may be taken into account as Red Roof aims to continuously improve.I appreciate that you brought this to our attention. We would love to improve the impression left with you on your next stay, should you require lodging in the future.Best wishes,Red Roof Management

4/10 Poor

Melissa

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Toni-Ann RediResponse Specialist on Feb 6, 2024
Hello Melissa,I sincerely apologize that your stay at our Red Roof Inn Tucson South - Airport didn’t meet your expectations. I was disheartened to see it resulted in a 2/5 score. We would love for you to consider adding comments to your survey in the future, to let us know where we let you down. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.I do hope that you will return to our hotel, or any of our other Red Roof locations in the future.Sincerely,Red Roof Management

2/10 Terrible

Thomas

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Toni-Ann RediResponse Specialist on Feb 6, 2024
Hello Thomas,I sincerely apologize that your stay at our Red Roof Inn Tucson South - Airport didn’t meet your expectations. I was disheartened to see it resulted in a 1/5 score. We would love for you to consider adding comments to your survey in the future, to let us know where we let you down. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.I do hope that you will return to our hotel, or any of our other Red Roof locations in the future.Sincerely,Red Roof Management

6/10 Okay

Kaylee

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Recordo Rediresponse Specialist on Jan 31, 2024
Hello Kaylee, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Tucson South - Airport and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist

2/10 Terrible

Sophia

Disliked: Cleanliness
Got our room key and went to our room and opened the door and a man was already in the room, tucked in the bed watching tv. It was extremely weird and uncomfortable. The whole place was sketchy. More like a motel instead of a hotel. Left right away and told them to give me a refund.
Stayed 1 night in Jan 2024
Response from Chirell RediResponse Specialist on Jan 24, 2024
Dear Sophia,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Tucson South - Airport. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience; resulting your 1/5 score. You indicated that you were unsatisfied with receiving a room which is already occupied. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, Chirell RediResponse Specialist

10/10 Excellent

Destinee

Liked: Cleanliness, staff & service
Stayed 3 nights in Jan 2024
Response from Chirell RediResponse Specialist on Jan 23, 2024
Dear Destinee,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Tucson South - Airport and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next trip!Sincerely,ChirellRediResponse Specialist

6/10 Okay

Madeline

Liked: Cleanliness, staff & service, amenities
I was very surprise concerning the condition of Red Roof. It looked like they were in thr process of renovating. If stayed at other Red Roofs thru out the country, but never came across one like this one. Especially being close to the airport.
Stayed 1 night in Jan 2024
Response from Chirell RediResponse Specialist on Jan 23, 2024
Dear Madeline,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Tucson South - Airport. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience; resulting your 3/5 score. You indicated that you were unsatisfied with the appearance of the location. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,ChirellRediResponse Specialist

10/10 Excellent

Elanah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the staff and room felt very homey
Stayed 1 night in May 2021

2/10 Terrible

Santiago

Disliked: Cleanliness, staff & service, property conditions & facilities
The rooms were filthy and so we didn't stay there.
Stayed 2 nights in Jul 2021

2/10 Terrible

Santiago

Disliked: Cleanliness, staff & service, property conditions & facilities
The toilet was plugged and couldn't flush, so they gave me another room, which had blood on the floor and pillow cases were dirty. So, I went back to the office and requested a refund.
Stayed 2 nights in Jul 2021

2/10 Terrible

Valerie

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting
This hotel is absolutely disgusting!!! The room had not been cleaned for some time. Stuff all over the walls, and the floors were black! The room stunk so bad I had to get another hotel. DO NOT STAY HERE!
Stayed 4 nights in Aug 2021

6/10 Okay

Rosa

Traveled with group
Beds were ok. Floor and toilet was dirty. Ac unit only had low setting. Disappointed.
Stayed 1 night in Aug 2021

10/10 Excellent

Andrew

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2021

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
The property itself could have been taken care of better
Stayed 1 night in Aug 2021

2/10 Terrible

Verified traveler

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I ended up not staying we went into the room because it was dirty the towels and bed were dirty. We got out ASAP and returned the card and let the staff know about the issue. He apologized and gaged us the number to call so we can have our money returned.
Stayed 1 night in Aug 2021

2/10 Terrible

Phillip

Stayed 1 night in Aug 2021

2/10 Terrible

Laura

Stayed 1 night in Aug 2021

8/10 Good

Delia

Traveled with group
Liked: Staff & service
Disliked: Amenities
on website it said hotel had ironing board and iron and hair blow dryer and room did not have that.
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love how convenient the hotel was to the event I attended. It was a great and very convenient stay! Definitely would recommend.
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was on point,I am a frequent guest and so far everything has been awesome.
Stayed 1 night in Aug 2021

6/10 Okay

Graciela

Liked: Cleanliness, room comfort
Great for the price
Great price, great location for what we needed it for. Everything seemed clean. The air conditioner wasn't the best. The hotel room looked way better in the photos. Also the room smelled like cigarettes when on the desk from the hotel room there was a ( NO SMOKING) sign.
Stayed 1 night in Aug 2021

6/10 Okay

Verified traveler

Traveled with group
Arrived and was told my reservation was cancelled by 6pm due to a local concert forcing cancellations of all unpaid reservations, to accommodate those going to said concert. I received a cryptic message “we are sorry we missed you, cancellation number Xxxxx” at 7:30pm. Did not see any prior warning or notice that this could happen, which is disappointing.
Stayed 1 night in Aug 2021

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Aug 2021

2/10 Terrible

Scott

Stayed 1 night in Aug 2021