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Reviews of Residence Inn by Marriott Tucson Williams Centre

3 out of 5
Residence Inn by Marriott Tucson Williams Centre
5400 E Williams Cir., Tucson, AZ

Reviews

8.6

Excellent

Rating 10 - Excellent. 64 out of 121 reviews" "
Rating 8 - Good. 37 out of 121 reviews" "
Rating 6 - Okay. 9 out of 121 reviews" "
Rating 4 - Poor. 7 out of 121 reviews" "
Rating 2 - Terrible. 4 out of 121 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Timothy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Poor WiFi; Carrier is using an expired SSL certificate...
Stayed 6 nights in Oct 2023

10/10 Excellent

Pavan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

4/10 Poor

Mike

Liked: Cleanliness, staff & service
I am lifetime platinum member. Room was not the best and noisy. I usually get a better quiet room but I complained to no avail. Also I did not receive points for my stay at Marriott.
Stayed 4 nights in May 2023

8/10 Good

Carri

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, near lots of restaurants
Our room wasn’t ready when we arrived but they had it ready within 20 minutes. The housekeeping manager was very helpful and very nice. The room was large and very clean. I wish though there was a door where the bathroom sink was. my husband gets up earlier than me, and the bed is right beside where the light from the bathroom shines. the only bad thing was our room was right beside the mechanical room and there was noises all night long that kept my husband up
Stayed 2 nights in Jan 2023

10/10 Excellent

Jesse

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check-in and great front desk clerk, clean rooms, easy access location and safe parking.
Stayed 1 night in May 2022

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022

6/10 Okay

Edward

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
will not return
I judge the room with the bathroom sink drain rate. The drain lever was not even attached to drain. The coffee pot was left ON. For over$260/night I feel more than cheap paper plates could be used in the breakfast area.
Stayed 1 night in Mar 2022

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 14 nights in Feb 2022

8/10 Good

James

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice property Good location Staff variable. Overnight desk staff rude. Some daytime staff incompetent. They were unclear on schedule for cleaning rooms.
Stayed 4 nights in Feb 2022

10/10 Excellent

Raul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location....
Stayed 5 nights in Feb 2022

8/10 Good

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very slow internet. Do not work from this hotel. While the internet speed is pretty decent for work (~20 MBPs download & upload), it often loses communication and make it hard to communicate over internet.
Stayed 5 nights in Feb 2022

8/10 Good

Steve

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Nice hotel. Very quiet room. If you are worried about cleanliness right now, I was there 5 days for breakfast and never saw the tables get wiped down… not once! Everything else was great.
Stayed 4 nights in Feb 2022

6/10 Okay

Danuta

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Not what we booked!
I booked an 1 bedroom apt and paid for this through Hotels.com.com but when we arrived tired in the evening there was a suite - not a separate bedroom that we wanted! And they just said there is nothing that can be done, they are fully booked. They cannot even refund me the difference between a 1B apt and suite as we booked through Hotels.com. So I’m still very upset about this.
Stayed 3 nights in Dec 2021

4/10 Poor

Daniel

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Was there for a week elevator was not clean once dirty from the first day. Gym ran out of towels, I asked for towels, never got the towels even after one hour in the gym. Breakfast was subpar.
Stayed 5 nights in Nov 2021

10/10 Excellent

Darin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in a room with a kitchen and over all the place was clean and comfortable,but the dishes were not and there was no bottle of dish soap to use if you only had to wash one or two dishes. Aside from that the place had all the standard amenities. They also have tennis and a basketball court (that close at 7) and a pool & jacuzzi which we used and is open until 11pm. Staff was friendly and breakfast was large with a lot of variety including fresh cantaloupe. Eco-friendlyness: they used paper plates & rainforest alliance certified coffees. The location is very good too, a lot of good restaurants near by.
Stayed 1 night in Oct 2021

10/10 Excellent

Aida

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2021

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had to book a night as our A/C went out. The hotel was very clean and the lady at the counter (I believe her name was Lorelei) was incredibly nice when we checked in. They are only cleaning rooms every 4 days because of Covid staffing issues but our suite was immaculate and my wife and daughters loved the room.
Stayed 1 night in Jul 2021

10/10 Excellent

Ann Coupland

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

4/10 Poor

Verified traveler

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

10/10 Excellent

Henry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2021

10/10 Excellent

Expedia

Stayed 10 nights in Apr 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed here previously--no surprises. Everything is consistently consistent and reliable.
Stayed 1 night in Mar 2021

10/10 Excellent

Roger

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was conveniently located and up to the usually high Residence Inn standards. Enjoyed our stay!
Stayed 5 nights in Dec 2020

2/10 Terrible

Verified traveler

Stayed 1 night in Dec 2020

6/10 Okay

JessC., New Orleans

Business traveler, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The staff was incredibly friendly and most areas of the property were nice. I felt the cleanliness was an issue overall. Carpets throughout the building need cleaning and I didn’t see anyone clean high touch areas though it could have taken place when I didn’t see. I moved from the first room due to blood on the shower curtain and the urine on the toilet (I took pictures and showed the front desk staff). Overall I felt like the cleaning was not thorough. The second room was also not as clean, there was a pair of jeans left by a previous guest and the floors had crumbs on it. I ended up getting disinfectant wipes from a friend and cleaned the room myself. I’m disappointed that the housekeeping wasn’t up to par especially given the pandemic. The grab and go breakfast is the same daily and consists of yogurt, muffins and cereal bars.
Stayed 4 nights in Nov 2020

8/10 Good

Melanie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and comfortable place to stay . Parking easy access
Stayed 3 nights in Nov 2020

8/10 Good

Nora

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

10/10 Excellent

Curtis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good night in tucson.
I have to say very clean and nice hotel friendly staff and just all around a pleasant stay.
Stayed 1 night in Jul 2020

10/10 Excellent

Michal

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay
Really nice place to stay!
Stayed 1 night in Jul 2020
Response from CarlosG on Aug 3, 2020
Michal, Thank you for taking the time to rate and us and give the positive feedback. We can't wait to host you again.

8/10 Good

Pete

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No pool
Big disappointment that the pool was closed due to covid, while the pool next door at Courtyard was open.
Stayed 2 nights in Jul 2020
Response from HotelGM on Jul 22, 2020
Thank you for your review. Unfortunately, mandates are changing regularly during this time. We suggest calling the hotel to see what amenities are suspended. In this case, we are running an 80% occupancy. The health dept advised we close our pool. The Courtyard is running less than 20%.

8/10 Good

David, Silver City

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will definitely book to stay here on our next visit
Stayed 1 night in Jul 2020
Response from HotelGM on Jul 22, 2020
Thank you David ! We'll be right here waiting for you! :)

8/10 Good

Verified traveler

Stayed 4 nights in Jul 2020
Response from HotelGM on Jul 22, 2020
Thank you!

8/10 Good

Verified traveler

Stayed 1 night in Jul 2020
Response from HotelGM on Jul 22, 2020
Thank you!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2020
Response from HotelGM on Jul 22, 2020
Thank you!

10/10 Excellent

Anthony

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in May 2020
Response from HotelGM on Jul 22, 2020
Thank you!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The walls were thin and I could hear everything in the next room.
Stayed 2 nights in Dec 2019
Response from Jenn on Feb 14, 2020
I am very sorry about that. I will let my team know as well to see if there is anything we can do about it.

8/10 Good

PGBigBear

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
O Staff was very nice O Needed more help for the breakfast staff as they could not keep up with replenishing the food O should not have to pay extra for parking O small but nice exercise facilities
Stayed 4 nights in Dec 2019
Response from jenn on Feb 14, 2020
Thank you for choosing to stay with us. Due to a special event the food was being consumed at a higher rate.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Parking Fee Ouch!
Stayed 1 night and paid $16 for parking. Read the fine print. I was disappointed!
Stayed 1 night in Dec 2019
Response from jenn on Feb 14, 2020
Thank you for sharing.

10/10 Excellent

Verified traveler

Liked: Cleanliness, amenities
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019
Response from Jenn on Sep 27, 2019
We are delighted to have been your chosen hotel during your recent stay in Tucson. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for staying at the Residence Inn Tucson Williams Centre and we hope you choose to create more memories with us whenever your travels bring you back to Tucson. Sincerely, Jennifer Alvarado Front Office Manager Residence Inn tucsonrifom@ih-corp.com 5207906100

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay
I wish we could have stayed longer, this was truly home away from home
Stayed 1 night in Aug 2019

6/10 Okay

David

Liked: Staff & service
Under renovations
I didn't realize before booking that hotel was going through construction renovations. They did a good job of managing and communicating, but it was not something I was expecting with noise and sections of hotel blocked off and number of active workers. They charged extra for parking which was also unexpected. Hotel room was clean and well maintained, but noises traveled through to room from people walking around (ceiling) and voices from neighboring rooms. Don't feel I got the value for the money spent.
Stayed 2 nights in Aug 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2019

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
The stay was amazing everyone was very polite, the room and grounds were in great condition.
Stayed 1 night in May 2019

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible stay
Great lady at the check in counter
Stayed 1 night in May 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean and friendly
Great location - close to restaurants and the office that I was visiting.
Stayed 2 nights in Apr 2019
Response from Karen S, Front Office Manager on May 7, 2019
Thank you for choosing Residence Inn Tucson Williams Centre. We are happy you enjoyed your stay. We look forward to your return.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2019
Response from CarlosGM on Mar 19, 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
super location between convention center and sabino canyon. walking to most needs. room spotless staff exceedingly kind and laccomodationg.
Stayed 7 nights in Feb 2019
Response from CarlosGM on Mar 19, 2019
Thanks for staying with us. We appreciate your feedback!