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Reviews of Stone Inn U of A

2 out of 5
Stone Inn U of A
1248 N Stone Ave, Tucson, AZ

Reviews

6.0
Rating 10 - Excellent. 46 out of 331 reviews" "
Rating 8 - Good. 80 out of 331 reviews" "
Rating 6 - Okay. 86 out of 331 reviews" "
Rating 4 - Poor. 49 out of 331 reviews" "
Rating 2 - Terrible. 70 out of 331 reviews" "

6.2/10

Cleanliness

7.0/10

Staff & service

5.2/10

Amenities

5.4/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

10/10 Excellent

Sally

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were in town for just one night; didn't need anything fancy, just clean and comfy. Stone Inn was exactly that. Easy to get to our event at the University via Uber. It was quiet; no noise outside to keep us awake. We slept in and were not disturbed. Thanks.
Stayed 1 night in Feb 2024
Response from nick on Feb 22, 2024
Thanks for your time and feedback

4/10 Poor

Rafael, Irvine

Stayed 1 night in Jan 2024
Response from . on Mar 4, 2024
Thanks for your time and feedback

2/10 Terrible

Humberto

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like anything about this Inn. I booked a non-smoking room and it had a terrible cigarette smell. There was no light in the main room, the fridge wasn't working and the tub was very dirty. Although the bed was comfortable I ended up sleeping in my car because of the cigarette smell.
Stayed 1 night in Dec 2023
Response from nick on Feb 22, 2024
we are sorry for the experience you had, but will take care.

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from . on Dec 26, 2023
Thanks for your time and feedback

10/10 Excellent

Reagan

Stayed 1 night in Dec 2023
Response from . on Dec 15, 2023
Thanks for your time and feedback.

4/10 Poor

River

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
overall i got what i paid for, but the surrounding area/sidewalk was covered in dog feces and i had consistently loud and disruptive neighbors through the night. my biggest concern was that the door to my room was very difficult to close and get to lock, i was a little worried about whether or not my door was actually locked
Stayed 1 night in Nov 2023

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
2 days in Tucson
The room has all the basics things, probably needs some remodeling but it was clean. The Wi-Fi is unusable, I had to tether with my cell phone. The place was quiet when I was there.
Stayed 2 nights in Oct 2023
Response from . on Nov 13, 2023
Thanks for your time and feedback.

6/10 Okay

Theresa

Traveled with group
Stayed 1 night in Jun 2023
Response from . on Jul 3, 2023
Thanks for your time and feedback

10/10 Excellent

Alicia, Virginia Beach

Traveled with pets
Liked: Staff & service
Disliked: Cleanliness
The one dirty item was a once-white shower curtain is now peach colored at the bottom with black spots. That's years of bacteria and mildew growth. You can get shower curtains for $1 - $2.
Stayed 1 night in Jun 2023
Response from . on Jun 16, 2023
thanks for your comments and we have take care of that.thank you for your stay..

10/10 Excellent

Donelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023
Response from .. on Apr 3, 2023
Thanks for Staying at Stone Inn.We appreciate your time and feedback.Thanks

8/10 Good

Robert

Traveled with group
Liked: Cleanliness, staff & service
Location
Stayed 1 night in Mar 2023
Response from . on Mar 21, 2023
thanks for your time and feedback

8/10 Good

Verified traveler

Traveled with group, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Chaotic Good
If you’re on a budget this is definitely a decent place. We got there at around 9am after a long 14 hour drive and I asked to pay extra to check in early. They didn’t charge me at all for the early check in and the customer service was the most amazing I’ve ever experienced at a hotel. Comfort definitely wasn’t great but we really only used the room for sleep. We had to kill about 3 bugs when we walked in and then we were fine. Not a bad place and if in a pinch I would return.
Stayed 1 night in Feb 2023
Response from . on Apr 25, 2023
Thanks for your time and feedback, will take care the experience you had.

10/10 Excellent

Jeri l

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a comfortable place i would stay at again if in need.
Stayed 4 nights in Feb 2023
Response from .. on Apr 3, 2023
Thanks for staying at Stone Inn.We appreciate your time and feedback.Thanks

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023
Response from . on Apr 3, 2023
Thanks for staying at .Stone Inn. We appreciate your feedback and time.Thanks,

2/10 Terrible

Jeff

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I was very pleased with rhe manager Bebe who went out of his way so that I could park my car close to my room. I didnt like the fa t that it says there is breakfast included and i i git was coffee and a small pagage of blueberry or chocolate myffins. Thia isnt even a continental breakfast. Expedia should not even bother to list it with a breakfast. Definitely, not worth the money to stay there.
Stayed 1 night in Feb 2023

10/10 Excellent

Anton

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from BT on Feb 9, 2023
We appreciate your time and feedbackThanks

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was quiet and clean. Couldn't ask for more.
Stayed 1 night in Feb 2023
Response from BT on Feb 9, 2023
We appreciate your time and feedback.Thanks

2/10 Terrible

Jose

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
We arrived and checked in with no issue. Got up to our room and my girl friend wasnt happy with the room at all. I asked her to give it a chance while i started to unpack. She agreed. She pulled back the cover on the bed and found faint blood droplets stains on the sheet. We stayed a total of 10 minutes before leaving. Will definitely never go back
Stayed 1 night in Jan 2023

2/10 Terrible

Francisco

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

4/10 Poor

Sang Ho

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The lobby area is locked and they make you stand outside in the cold to check in/out.
Stayed 2 nights in Jan 2023

6/10 Okay

Jimmy

Traveled with group
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2022
Response from BT on Feb 9, 2023
Thanks for your feedback

10/10 Excellent

Joseph

Stayed 1 night in Sep 2022

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2022
Response from Bt on Sep 16, 2022
Thanks for your feedback

6/10 Okay

Michael

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Clean shelter, absolutely no frills, pleasant staff, near U of Arizona.
Stayed 1 night in May 2022

4/10 Poor

Paula

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was fine, no one ever answered the pq phones and you couldn't call the guest cause a simple recording would come out everytime
Stayed 1 night in Apr 2022

2/10 Terrible

Leonard, Grand Junction

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Didn't like much of anything. After checking in, wife informed me someone in the car parked in front of us was snorting something. Got to our room & there was a piece of burned tin foil next to our door. Cars in & out of parking lot all night. Pretty obvious a lot of drug activity taking place. Lobby door kept locked. Had to talk to clerk thru a small sliding glass slot. Room had no safety chain or dead bolt, propped a chair against it at night for safety. Room needs remodeled. Definitely not worth price paid.
Stayed 2 nights in Mar 2022

6/10 Okay

Garrett

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
It was the cheapest motel in town.. for a reason (: Stay at your own risk, but, at the end of a day, it's a bed and it's a hot shower. Stains on the chairs, floor, and outdated amenities are to be expected. The Night-staff was very friendly! So, that's a huge plus, ha
Stayed 1 night in Mar 2022

2/10 Terrible

Benjamin

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Place is absolute dump
Stayed 2 nights in Mar 2022

6/10 Okay

Diego

Liked: Staff & service
Disliked: Cleanliness
The hotel owner was very nice. It was so quiet, and very peaceful. You get what you pay for so this isnt a luxury experience but you can tell that they take pride in their property. Wifi sucked though lol
Stayed 1 night in Mar 2022
Response from BT on Mar 14, 2022
We appreciate your time and feedback Thanks

8/10 Good

Ronald

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a one star motel.
Stayed 1 night in Mar 2022
Response from BT on Mar 13, 2022
We really appreciate your time and feedback Thanks

6/10 Okay

Mario

Disliked: Property conditions & facilities
Run Down
Place is in dire need of touch ups. Bathroom , shower, furnisher etc. etc.Check out is at 10 am. Front office is always locked, have to ring bell
Stayed 1 night in Mar 2022

4/10 Poor

Gabriel

Business traveler, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The room was dirty. People fighting in the area. Not impressed.
Stayed 1 night in Mar 2022

2/10 Terrible

Jack

Disliked: Cleanliness, amenities, property conditions & facilities
the carpeted floors were wet and sticky. the chairs should've been thrown out years ago due to the deep disgusting stains they had. tv remote didn't work. worst hotel i've ever been to.
Stayed 1 night in Feb 2022

2/10 Terrible

Jack

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I tried to call 4 times. No one would answer the phone. Then when I went to the lobby to check in, all of the doors were locked. I waited a while but nobody ever came. I ended up driving 2 hours back home last night because I couldn’t get into my hotel that I paid for. Absolutely ridiculous.
Stayed 1 night in Feb 2022

8/10 Good

Greg or Charlotte

Liked: Staff & service, room comfort
Considering the. Area it was okay . Seemed quiet could of been cleaner but overall for the value it was what we needed
Stayed 2 nights in Feb 2022
Response from BT on Feb 15, 2022
Thanks for your time and feedback Thanks

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay for a great price!
When we first arrived to check in there was no one there but all you gotta do is hit the bell button and the manager will come right away. The manager was an amazing guy ill tell you that much. Seems to take pride in his work and acts as the maintenance man too. Had an issue with the tv and microwave but he just said " no problem im on my way" and came and fixed the issue. Our room had a full size refrigerator which was nice because we stayed for 5 nights. The room was nice and way more maintained then the rooms ive been staying in the last few weeks. Its not the prettiest place but its clean and didnt have bed bugs like other places ive read reviews about. The area had its share of bad elements but its not the hotels Fault. All the rooms seemed to be booked up by families which was nice. Didnt notice any riff raff staying at the hotel which was awesome. Stay was great and housekeeping comes daily to ask if you need anything so A+ for that. All in all it was a good stay and id definitely go back.
Stayed 5 nights in Jan 2022
Response from BT on Feb 9, 2022
Thank you for your time and feedback

6/10 Okay

Gary

Traveled with family
Liked: Staff & service
Disliked: Amenities
The property is very basic, but comfortable.
Stayed 3 nights in Feb 2022
Response from BT on Feb 9, 2022
Thank you for your time and feedback

2/10 Terrible

Francis

Disliked: Property conditions & facilities, room comfort
Stay Away
The place was sold out and a huge family and friendss group were there with well over 15 kids running and screaming until after 11pm - they left debris all over - place looked like a trash yard in the morning after they left for the day.
Stayed 2 nights in Jan 2022

2/10 Terrible

Robert

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting motel Rude manager
Disgusting I can’t believe you promote such crap. 3d world building. Dirty, stained towels,tv or internet non working. I want my money back. I had just checked out of the hospital. Shame on you. I want my money back.
Stayed 1 night in Dec 2021

2/10 Terrible

Laura

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty and unfriendly service
The room was filthy...I happened to check under the beds to make sure we didn't have anything go under there and oh my, it was awful. Bathroom was dirty. There were not enough hand towels. There was no ice available (covid, according to the owner). I have stayed in many hotels during Covid and ALL had ice available. I also had to ask for plastic cups and the guy actually looked at me like....why? I need them for medicine...just give me the cups! Thankfully, this is the LAST hotel stay in Tucson as we were there to help our youngest move into his new home. I will not stay at this hotel again!
Stayed 1 night in Oct 2021

8/10 Good

Danella

Business traveler
Liked: Cleanliness, staff & service, amenities
The owner is amazing. Very kind and helpful. The motel itself is a little rundown. But it was clean inside the room. I loved having a little fridge and microwave, as well as a small table & chair set.
Stayed 4 nights in Aug 2021
Response from BT on Sep 1, 2021
Thanks for your time to share your experience. We really appreciate you.

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Amenities, property conditions & facilities
Ice machine broken. In-room Microwave broken. Soaps were useless. Wifi so slow as to be unusable. Didn't honor my reservation room-type or check-out time.
Stayed 2 nights in Mar 2021
Response from . on Mar 8, 2021
Dear customer, due to covid we have to shut of the Ice machine and we are extremely sorry about the experience you had, we will take it seriously and will improve. Thanks

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
business trip
The motel was clean but no coffee maker. Door chain would also help in providing extra sense of security. The restroom were well stocked and clean. Overall, I would give it a 4 star. The staff or owner is kind and very helpful. I enjoyed my stay.
Stayed 1 night in Mar 2020
Response from . on Mar 17, 2020
Thanks for your time and feedback

8/10 Good

Brandi, Youngsville, Louisiana

Traveled with pets
Liked: Staff & service, amenities
I liked that it was very quiet and not a lot of people Going in and out of their rooms. My room looked like it needed some repairs in some places but overall was ok to staying for the night while traveling through state.
Stayed 1 night in Mar 2020
Response from . on Mar 17, 2020
Thanks for your time and feedback.

4/10 Poor

Tom

Business traveler
Disliked: Amenities, property conditions & facilities
Just very faded motel. Mostly clean, but some necessities missing (like regular towel changes). Peeling wall paper & toilet seat can see through the paint in places). Area a bit iffy. So..I won’t be going back.
Stayed 3 nights in Mar 2020
Response from . on Mar 12, 2020
Thanks for your time and experience you had, we will take care. Thanks

10/10 Excellent

Jerry

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stone inn
Very adequate. I slept well
Stayed 2 nights in Mar 2020
Response from . on Mar 12, 2020
Thanks for your time and feedback.

8/10 Good

Robert

Traveled with group
Liked: Cleanliness, staff & service, room comfort
No Frills , clean bed , hot shower , cold fridge
Stayed 2 nights in Feb 2020
Response from . on Mar 1, 2020
Thanks for your time and feedback Thank you very much

8/10 Good

Shannon

Traveled with group
Liked: Staff & service, room comfort
Stayed 3 nights in Feb 2020
Response from . on Feb 19, 2020
Thank you for your stay at Stone Inn and also Thanks for your time and feedback.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020
Response from . on Feb 19, 2020
Thank you for your stay at Stone Inn and also Thanks for your time and feedback.

2/10 Terrible

No

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
My number one problem was having someone walk into my room because the doors don't lock properly. Speaking with the staff it became obvious that they knew that the door locks don't work properly and do nothing to repair or warn customers
Stayed 1 night in Feb 2020
Response from . on Feb 14, 2020
we are sorry for inconvenience you had and we take care of the lock. Thanks