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Reviews of Super 8 by Wyndham Tucson Downtown Convention Center

2 out of 5

Reviews

6.4
Rating 10 - Excellent. 106 out of 604 reviews" "
Rating 8 - Good. 174 out of 604 reviews" "
Rating 6 - Okay. 137 out of 604 reviews" "
Rating 4 - Poor. 90 out of 604 reviews" "
Rating 2 - Terrible. 97 out of 604 reviews" "

6.8/10

Cleanliness

7.0/10

Staff & service

5.2/10

Amenities

6.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from John on Mar 20, 2024
Thank you for your feedback. I will this my my team.Have a great dayJohn RodriguezGeneral Manager

4/10 Poor

Ronald

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Old, dirty floors, had to ask for clean towels, no telephone or clock.
Stayed 3 nights in Feb 2024
Response from John on Mar 2, 2024
Thank you for your feedback, I will share this review with my team.John RodriguezGeneral Manage

2/10 Terrible

reginald

Traveled with group, Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
never again
Stayed 1 night in Feb 2024
Response from John on Feb 29, 2024
Thank you for your feedback. I will share this my team.Have a good dayJohn RodriguezGeneral Manager

4/10 Poor

Lorrie

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
While the property was quite convenient to the areas I needed to get to, and while clean, it is very run down and could use some maintenance work. The hairdryer almost caught fire, we had to screw down the door sill as the screws were up which prevented the door from opening smoothly, the toilet seat was unattached on one side, the bathroom door veneer was peeling.
Stayed 7 nights in Feb 2024
Response from John on Feb 29, 2024
Thank you for your feedback. I will share this my team.Have a good dayJohn RodriguezGeneral Manager

6/10 Okay

Karen

Traveled with partner
Liked: Staff & service
Disliked: Amenities
The people in charge were responsive and kind. Unfortunately, this facility is run down.
Stayed 5 nights in Feb 2024
Response from John on Feb 13, 2024
Thank you for your feedback. Have a wondeful day.John RodriguezGeneral Manager

10/10 Excellent

DeeDee

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
They had a pool and a jacuzzi but the gate was locked with a padlock and the desk agent wouldn’t open it.
Stayed 1 night in Jan 2024
Response from John on Jan 28, 2024
Thank you for you feedback, I will share this with the staff.John RodriguezGeneral Manager

2/10 Terrible

Chris

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from John on Jan 27, 2024
Thank you for your feeback and for extending a second night.John RodriguezGeneral Manager

4/10 Poor

Kevin

Business traveler, Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
My wife refused to stay the night after she saw the room. It was dark and dreary and very run down. Buttons are missing on the heater, bathtub had tape all over it (not sure why), wife said she saw stains on the linen. Ultimately she couldn't stomach staying the night so we just left and pushed forward to get home without a night's rest. We lost our money and will just chalk this up to lessons learned.
Stayed 1 night in Jan 2024
Response from John on Jan 21, 2024
Thank you for feedback. I will look into this matter.Sincerely,John RodriguezGeneral Manager

8/10 Good

Juan R

Stayed 1 night in Jan 2024
Response from John on Feb 5, 2024
Thank you for your feedback, I will share this review with my team.John RodriguezGeneral Manager

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from John on Dec 26, 2023
Thankl you so much for postive feedback. I will share this review with my staff.Have save and happy new year.John RodriguezGeneral Manager

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from John on Dec 26, 2023
Thank you

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff
Stayed 2 nights in Nov 2023
Response from John on Nov 29, 2023
Thank you so much for your postive feedback.I will share this with the staff.John RodriguezGeneral Manager

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We came to Tucson for a concert. The hotel was close to the arena. Breakfast was perfect in the lobby.
Stayed 1 night in Nov 2023
Response from John on Nov 28, 2023
Thank you for feedbackJohn RodriguezGeneral Manager

4/10 Poor

Roberto

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
No breakfast
Breakfast too poor, thats not breakfast, floor outside & inside the room dirty. Mattress & pillows ok
Stayed 1 night in Nov 2023
Response from John on Nov 28, 2023
I'm sorry to hear about your stay. We advertise free coffee and breakfast item. We offer coffee, tea, juice, oatmeal, toast, 2 types of pastries, cereal, and fresh fruit. Thank youJohn RodriguezGeneral Manager

4/10 Poor

Christian

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor service poor condition
Front desk lady was stressed and shaking and very aggressive. She wasn’t understanding or willing to explain to other patrons how to rectify a situation. We were to afraid to even try to by chips from her because she was already scolding us because she’s “been going 24/7” I’m traveling with my kids and fiancé. Took nearly 45 minutes to check in after giving her our ids. We were placed in the back where homeless individuals were rummaging through the trash. The windows didn’t lock and the faucet was about to pop off the counter. They only provide a small bathroom trash. This is not a family friendly space at all. We traveled from Longview texas heading to California for a funeral. We will not be staying here on our return trip. Paid over $100 for the room plus $50 deposit. Not worth the money.
Stayed 1 night in Nov 2023
Response from John on Nov 20, 2023
Sorry to hear about your stay. I will adress this to the front desk.Thank youJohn RodriguezGeneral Manager

8/10 Good

Trevor

Liked: Staff & service
Stayed 1 night in Nov 2023
Response from John on Nov 20, 2023
Thank you for feedback I will share this with my staff.Have a great week.John RodriguezGeneral Manager

4/10 Poor

Geremy

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from John on Nov 13, 2023
Thank you for feedback better days are comming.John RodriguezGeneral Manager

4/10 Poor

Troy

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from John on Nov 11, 2023
Thank you for your feedback.Have a nice weekend.John RodriguezGeneral Manager

4/10 Poor

Jennifer

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty, noisy, smoky, in need of repairs & maintenance (doors, hooks, nails sticking out of walls, toilets not attached properly) and room next to us engaging in illegal activities. Would not stay there again
Stayed 1 night in Nov 2023
Response from John on Nov 8, 2023
I'm sorry to hear about your stay with us. I will look it to these matters. Thank you for bringing it ot attention.John RodriguezGeneral Manager

2/10 Terrible

Jorge

Stayed 1 night in Nov 2023
Response from John on Nov 28, 2023
Thank you for feedbackJohn RodriguezGeneral Manager

4/10 Poor

Carol

Traveled with partner
Front desk administrator was so helpful. Changed room as there was a strong odour of smoke. New room had no hangers and was missing furniture. The administrator found a chair for us.
Stayed 2 nights in Nov 2023
Response from John on Nov 5, 2023
Sorry to hear about your stay. The room was scheduled for deep cleaning. Staff overlooked putting the chair and hangers. Please accept my apologies.Thank youJohn RodriguezGeneral Manager

6/10 Okay

Danny

Business traveler
Disliked: Property conditions & facilities
Needs repairs
Obwas at this place about mine months prior. Had sone facility issues. Told renovstipns were still underway. This time smoke detector battery ststted chirping in middle of night. Fromt door was difficult to open. AC controls had no markings of any kind you had to take a guess what you turned on. And breakfast was mot the mormal Super 8 variety. Very limited.
Stayed 1 night in Oct 2023
Response from John on Nov 5, 2023
Sorry to hear about your stay. We will rectify the issues.We advertise free coffee and breakfast item. We offer coffee, tea, juice, oatmeal, toast, 2 types of pastries, cereal, and fresh fruit. Thank youJohn RodriguezGeneral Manager

4/10 Poor

Tammy

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The air conditioner in the room went up and down no matter what you set it at. The bathroom door wouldnt shut. There were no vending machines for water or drinks. The hot tub bubbles didnt work.
Stayed 1 night in Oct 2023
Response from John on Oct 23, 2023
Im sorry to here about your stay. Yes the hot tub does not bubble and it is posted at the hot tub. We have a variety of snacks and drinks for sale at the front desk. Thank youJohn RodriguezGeneral Manager

8/10 Good

Melinda, Juneau

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from John on Oct 23, 2023
Thank you for your review. I will pass this to the staff.Have a wonderful day.John rodriguezGeneral Manager

10/10 Excellent

Aliza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice empoyess
Stayed 1 night in Oct 2023
Response from John on Oct 9, 2023
Thank you so much for your postive feedback. I will pass this on to the staff. Have a wonderfull evening.Thank you John RodriguezGeneral Manager

6/10 Okay

Timothy

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from John on Oct 9, 2023
Thank you for your feeedback. Were still under renovation, better days are comming.Thank you.John RodriguezGeneral Manager

2/10 Terrible

Tracie

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It's not fair that you can not call and speak with a real rep I am not computer savvy and I tried to cancel but it did not cancel the place was unsafe and drug infested I sleep in my car I just gave the company money I most likely won't ever use the service again thanks for putting my life in danger
Stayed 1 night in Oct 2023
Response from John on Oct 5, 2023
I can assure you the property is. safe. You refused to pay the deposit and chose to leave. It's stated in the policies.Thank youJohn RodriguezGeneral Manager

4/10 Poor

Michael

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
First off it is not downtown by/at the convention center. It was gross and dingy. The sink leaked. The shower handle spun backwards. You could see the daylight come in around the entire door. The light and fan in the bathroom was full of bugs and dust. The parking area is not secure.
Stayed 4 nights in Sep 2023
Response from John on Oct 5, 2023
I.m sorry to hear about your stay. I will pass this on to the staff.Thank youJohn RodriguezGeneral Manager

6/10 Okay

Martin

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023
Response from John on Sep 14, 2023
Thank you for your review. I will share this with my staff.

2/10 Terrible

Justin

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst hotel ive ever been in. The property was disgusting, the tv didn't work in the 2 rooms they moved us. The continental breakfast was toast and cereal. It was a joke
Stayed 1 night in Aug 2023
Response from John on Aug 29, 2023
I'm sorry to hear about your stay. During monsoon season it effects the satellite. We advertise free coffee and breakfast item. We offer coffee, tea, juice, oatmeal, toast, 2 types of pastries, cereal, and fresh fruit. As for the property it's under renovation.Thank youJohn RodriguezGeneral Manager

2/10 Terrible

Audra

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Awful- will never stay again. People using crack pipes in the parking lot, employees live in rooms at the hotel, people throwing up over the balcony at 2pm in the afternoon on a Sunday. Loud demolition at property next door that starts at 8am. Must leave a 50 dollar cash deposit to stay. Our first room was non-smoking but smelled like smoke-- smoke detector was missing and when I moved the chair's footstool there was cigarette butts on the floor. The TV had words carved into it and a big burn mark. Dirt smears on the floor and shower AND YELLOW STAINS ON THE SHEETS! We moved rooms and it was much cleaner. The "breakfast" is a package of muffins or toast and it ends at 9am. We didn't dare leave anything in our car at night and when we would leave the hotel during the day, we took all of our stuff with us from the hotel room.
Stayed 5 nights in Aug 2023
Response from John on Aug 23, 2023
Agian I'm sorry for the first room. You were moved to another room away from other guests the remainder of your stay. We offer coffee and breaskfast item 6am - 9am. Yes, the manager lives on the property. Thank youJohn RodriguezGeneral Manager

10/10 Excellent

Mario

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very great
Stayed 1 night in Aug 2023
Response from JOHN on Aug 21, 2023
Thank you so much for your positive feedback.I will pass this on to the staff.Thank youJohn RodriguezGeneral Manager

2/10 Terrible

Audra

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room smelled like smoke and when I moved the chairs footstool there were cigarette buts on the floor (this is a non smoking room). The smoke detector was missing. The TV had a huge burn mark and letters were carved into it. The shower was filthy with dirt and the floor around the bed was smeared in dirt. The door was dirty and looked like it had been beat. You have to give them a $50 CASH deposit. Breakfast is cereal and bread. The milk container was empty. I wish, wish, wish I could cancel but expedia couldn't do anything and the super 8 just moved us to a slightly better room. The hotel is so sketchy that we loaded all our stuff back into our car everyday as opposed to leaving it in the room. Will NEVER stay here again.
Stayed 1 night in Aug 2023
Response from John on Aug 17, 2023
Sorry to hear abont your stay. We are under renovation better things are comming.Thank youJohn RodriguezGeneral Manager

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Good value, nice clerk
Stayed 1 night in Aug 2023
Response from John on Aug 12, 2023
Thank you for your feedback. It's always nice hear postive feed. I will pass this on to the staff.Thank you againJohn RodriguezGeneral Manager

10/10 Excellent

Adalberto

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The bed was comfortable
Stayed 1 night in Aug 2023
Response from JOHN on Aug 8, 2023
Thank you for your feedback. I will pass this on to the staff.Have a wonderful dayJohn RodriguezGeneral Manager

6/10 Okay

Jacqueline

Stayed 1 night in Jul 2023
Response from John on Aug 8, 2023
Thank you for your feedback. I will pass this on to the staff.Have a wonderful dayJohn RodriguezGeneral Manager

4/10 Poor

Stephanie

Stayed 1 night in Jul 2023
Response from John on Aug 1, 2023
Thank you for you feedback.I will pass this on to the staff.Have a fantastic day.John RodriguezGeneral Manager

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jun 2023
Response from John on Aug 1, 2023
Thank you for you feedback.I will pass this on to the staff.Have a fantastic day.John RodriguezGneeral Manager

8/10 Good

Sanie

Traveled with group
Liked: Cleanliness, staff & service
The stay was pleasing they were redecorating so parking was limited could not park near room. The staff was nice and the room was clean. The building is old so you can see the wear and tear on the walls so i am sure that is one of the reasons for the redecorating. The breakfast was muffins cereal toast the coffee was good and strong but if you need a full meal the waffle house is next door which is convenient. I also added an additional day to my stay due to the great customer service.
Stayed 2 nights in May 2023

2/10 Terrible

Steven

Disliked: Cleanliness, property conditions & facilities
Disliked horrible beds, no lights working, A/C not working. When asked for wifi password was told to look at the key holder. Plus side, newer carpet and furniture.
Stayed 1 night in May 2023

8/10 Good

Mika

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
There was an unexpected 50 dollar deposit per room at check in. I haven't received it back yet. I will contact the property about it. The rooms all smelled like cigarets but other wise clean. Room 103 is right next to the washer and dryer, and they are available to use 24hours a day so it can be bother some in the middle of the night.
Stayed 2 nights in May 2023

8/10 Good

Manuelita

Traveled with family
downstairs room was granted so my mom was not having to walk upstairs. thank you.
Stayed 1 night in May 2023

2/10 Terrible

Donald

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Front desk clerk couldn't find my reservation and attempted to overcharge me, then insisted I was at the wrong location, and add a extra fees that were never mentioned. After a 30 minute delay, when I finally got to the room; I was even more irritated because the air conditioning didn't work and more then half of the outlets. When I attempted to call the office multiple times but noone answered,and had to walk to office for maintenance but never showed up.
Stayed 1 night in May 2023

10/10 Excellent

Noemi

Stayed 1 night in May 2023

8/10 Good

Karen

Liked: Staff & service
Stayed 1 night in Apr 2023

6/10 Okay

Jeanette

Stayed 4 nights in Mar 2023

6/10 Okay

Stacey

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
Very helpful staff. Clean beds but floor needed vacuuming and there was grime in corners. Chlorine overload in pool.
Stayed 1 night in Mar 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities
It was quite for where it is located.
Stayed 2 nights in Mar 2023

10/10 Excellent

Frank

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023

4/10 Poor

MARTHA, Escondido

Stayed 1 night in Mar 2023