Property amenity

Reviews of TownePlace Suites Tucson Williams Centre

2.5 out of 5
TownePlace Suites Tucson Williams Centre
384 South Williams Boulevard, Tucson, AZ

Reviews

9.0

Wonderful

Rating 10 - Excellent. 265 out of 435 reviews" "
Rating 8 - Good. 123 out of 435 reviews" "
Rating 6 - Okay. 22 out of 435 reviews" "
Rating 4 - Poor. 11 out of 435 reviews" "
Rating 2 - Terrible. 14 out of 435 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Paul

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property and room. Clean and quiet. Nice amenities.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 19, 2024
Dear Paul, It was a pleasure having you as our guest at TownePlace Suites Tucson Williams Centre. We are pleased to know that your room and the amenities we provide exceeded all of your expectations and made for a more memorable stay. Thank you again for including us in your travel plans. We look forward to welcoming you back soon.Sincerely,Shantell Moreno,General Manager

10/10 Excellent

Georgina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spacious and comfortable. Breakfast was delicious and served by a wonderful, welcoming lady. The housekeeper was very friendly also. Hector at the front desk was very efficient.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 7, 2024
Dear Georgina, Thank you for the positive review and for taking the time to recognize TownePlace Suites Tucson Williams Centre. We are delighted to know how much you enjoyed our relaxing accommodations and the excellent service provided by our associates. We will be happy to share your kind compliments with Hector as well as other team members. Thank you again for being our guest, and we look forward to welcoming you back to the area.Sincerely,Shantell MorenoGeneral Manager

10/10 Excellent

Nori

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on Mar 29, 2024
Dear Nori, We are happy you chose TownePlace Suites Tucson Williams Centre for your recent visit to the area. It was a pleasure having you as our guest, and we hope you will return the next time you travel to our area.Sincerely,Shantell MorenoGeneral Manager

10/10 Excellent

Jasbir

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from General Manager on Mar 27, 2024
Dear Jasbir, Thank you for your kind rating! We are glad you had such a positive experience during your time at TownePlace Suites Tucson Williams Centre, as we are committed to providing exceptional service to each and every guest. We look forward to welcoming you back and wish you all the best.Sincerely,Shantell Moreno,General Manager

10/10 Excellent

Nicole

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was in a business park so it made the location quiet. Breakfast was nice and had decent options. Muffins, bagels, hot food like eggs and bacon. Our only complaint was that bed was awful. It was uncomfortable, super low and very firm. The pillows were so thin we had to request more. Shower water pressure was weak. I would consider going back if i knew the beds were better.
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 21, 2024
Dear Nicole, Thank you for choosing TownePlace Suites Tucson Williams Centre and for your high rating. We want every guest who stays with us to have a relaxing, rejuvenating visit. We are disappointed this was not your experience, and we hope you will accept our apology. Please know our front desk associates are always available to help make you as comfortable as possible. We are also sorry for any inconvenience you experienced due to the low water pressure during your visit. Your comfort is important to us, and we are actively addressing this issue to ensure a more satisfying experience for all our guests. On a positive note, we appreciate you mentioning how much you enjoyed the delicious breakfast and the convenient location. We hope you will stay with us again the next time you are in the area.Sincerely,Shantell MorenoGeneral Manager

10/10 Excellent

William J

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from General Manager on Mar 18, 2024
Dear Valued Guest, Thank you for choosing TownePlace Suites Tucson Williams Centre and for the perfect rating. We are pleased to know that you enjoyed our immaculate accommodations and impeccable service. We look forward to welcoming you back soon.Sincerely,Shantell Moreno,General Manager

8/10 Good

Kevin

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 12, 2024
Dear Kevin, Thank you for the positive rating. It is a pleasure knowing your visit with us was an enjoyable one. We look forward to seeing you again soon at TownePlace Suites Tucson Williams Centre. Sincerely, Shantell Moreno General Manager

8/10 Good

zona

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from General Manager on Mar 4, 2024
Dear Zona, Thank you for the nice rating of TownePlace Suites Tucson Williams Centre. We are delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we hope to host you again soon.Sincerely,Shantell Moreno,General Manager

10/10 Excellent

Stephen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, clean, quiet and functional room. Comfy bed. Good shower. The protein offerings at breakfast were only so-so. The rest of it - yogurt, OJ, cereal, cupcakes, etc. were good. This was our second visit to this property and we were pleased.
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 21, 2024
Dear stephen, Thank you for staying with us and also for the excellent review. It is always a pleasure to know that we exceeded our guests' expectations, and we appreciate you mentioning how much you enjoyed our comfortable accommodations and our breakfast offerings. It is always a joy to see our guests are excited about returning; we look forward to it!Sincerely,Shantell MorenoGeneral Manager

6/10 Okay

Dwayne

Traveled with family
Liked: Staff & service, amenities
Great breakfast options! The second floor smelled in hallway.
Stayed 1 night in Jan 2024
Response from General Manager on Jan 25, 2024
Dear Dwayne, Thank you for taking the time to share your review. While we are glad to know you liked our breakfast options, we apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely,Shantell Moreno,General Manager

8/10 Good

Teresa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was conveniently located and close to many restaurants. The staff was professional and friendly. The room was clean with a quaint kitchen area. There were many items for breakfast and especially enjoy the waffles. The only thing missing was a jacuzzi, which is one of the most important features we enjoy when staying at a property. Otherwise, it is a very good choice for a few nights.
Stayed 2 nights in Dec 2023
Response from General Manager on Jan 17, 2024
Dear Teresa, Thank you for choosing TownePlace Suites Tucson Williams Centre and also for your review. We are glad you enjoyed our convenient location and the courteous service provided by our associates. We also appreciate you mentioning our spotless accommodations and delicious breakfast. However, we regret not meeting all your expectations. We have taken note of your feedback and it will be shared with the appropriate individuals. We hope to welcome you again soon.Sincerely,Shantell MorenoGeneral Manager

10/10 Excellent

Alexandro

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and quiet. Nice room in great condition.
Stayed 1 night in Jan 2024
Response from General Manager on Jan 16, 2024
Dear Alexandro, Traveling can be difficult enough, so we at the TownePlace Suites Tucson Williams Centre strive to make it stress-free for all our guests! We are delighted to know that we were able to provide you with a comfortable and quiet stay and that our rooms were the highlight of your visit. Should your travels bring you back this way, it would be our pleasure to host you again.Sincerely,Shantell MorenoGeneral Manager

10/10 Excellent

Kristi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In a great quiet and safe location. Walkable to several restaurants and close to a mall. The area is quiet and the rooms are quiet. Rooms are comfortable and clean. Great central location to get to hiking and also downtown Tucson. Staff is friendly and helpful. If you stay longer periods, they change the sheets every seven days, but service the rooms every other day.
Stayed 1 night in Jan 2024
Response from General Manager on Jan 13, 2024
Dear Kristi,Thank you for taking the time to share your detailed feedback of your stay at TownePlace Suites Tucson Williams Centre! We are pleased to hear that you enjoyed the great, quiet, and safe location of our hotel, along with its proximity to restaurants and a mall. It is wonderful that you found the area and rooms to be quiet, comfortable, and clean. We are glad our central location was convenient for both hiking and exploring downtown Tucson. Your positive comments about the friendly and helpful staff are appreciated. Regarding the housekeeping schedule for longer stays, we are grateful for your understanding and will take note of your preferences. It was our pleasure to have you stay with us, and we hope to host you again soon.Sincerely,Shantell MorenoGeneral Manager

10/10 Excellent

Ellen

Stayed 2 nights in Jan 2024
Response from General Manager on Jan 10, 2024
Dear Ellen, Thank you for your fabulous rating and for letting us know your stay at TownePlace Suites Tucson Williams Centre was exceptional. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Shantell Moreno General Manager

8/10 Good

Eliana

Stayed 1 night in Jan 2024
Response from General Manager on Jan 10, 2024
Dear Eliana, Thank you for the positive rating. It is a pleasure knowing your visit with us was an enjoyable one. We look forward to seeing you again soon at TownePlace Suites Tucson Williams Centre. Sincerely, Shantell Moreno General Manager

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from General Manager on Jan 13, 2024
Dear Valued Guest,It is wonderful to know you enjoyed everything about your time at TownePlace Suites Tucson Williams Centre and that we exceeded your expectations. We strive to provide everything needed for the perfect getaway, business stay, or family vacation. We truly appreciate your kind rating, and we hope you will be able to stay with us again soon.Sincerely,Shantell MorenoGeneral Manager

10/10 Excellent

Bradley

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean, likes the multiple, carded entrances so we didn't have to trek through the whole place to get to our corner room. One flight of stairs and we were right at our door which was really nice. I also liked how the main entrance also requires your key to enter after hours as well. Felt very safe for the guests as well as the night staff.
Stayed 2 nights in Dec 2023
Response from General Manager on Dec 30, 2023
Dear Bradley, Thank you for staying with us at TownePlace Suites Tucson Williams Centre, and also for the excellent review. It is always a pleasure to know that we exceeded our guests' expectations, and we appreciate you mentioning how much you enjoyed our well-maintained property. We hope to see you again soon, and we wish you all the best with your travels. Happy Holidays and Happy New Year!Sincerely,Shantell MorenoGeneral Manager

10/10 Excellent

Rajesh

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tucson trip
Very and quite comfortable for the price , breakfast staff Ms Dawn very hospitable and helpful , maintainence guy Will was very helpful , he was prompt and courteous .
Stayed 4 nights in Dec 2023
Response from General Manager on Dec 9, 2023
Dear Rajesh,Thank you for being our guest at TownePlace Suites Tucson Williams Centre. We are pleased to know you had an excellent stay and that our devoted associates helped to make your visit memorable. They continually strive to provide exceptional service, down to the smallest detail, and we will enjoy sharing your kind comments with the associates you mentioned. We appreciate the review and look forward to having you as our guest again.Sincerely,Shantell MorenoGeneral Manager

8/10 Good

Shawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was nice and relaxing , very quiet. The Staff that i did talk with were very pleasant and respectful. Property is un great condition, very clean, no trash on the property that i noticed anyways. Other than the breakfast not too good , my stay made up for the Breakfast .
Stayed 1 night in Dec 2023
Response from General Manager on Dec 9, 2023
Dear Shawn,Thank you for staying with us and also for the excellent review. It is always a pleasure to know that we exceeded our guests' expectations, and we appreciate you mentioning how much you enjoyed our service and spotless property. We value your comments regarding the breakfast and have taken note of it. We hope to see you again soon, and we wish you all the best with your travels. Sincerely,Shantell MorenoGeneral Manager

10/10 Excellent

Viviana

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room love the kitchenette!
Stayed 3 nights in Dec 2023
Response from General Manager on Dec 5, 2023
Dear Viviana, Thank you for evaluating your stay at TownePlace Suites Tucson Williams Centre. Your satisfaction is essential to us; therefore, we are delighted to know how happy you were with the kitchenette in your room. It was our pleasure hosting you, and we hope to welcome you back soon for another enjoyable stay.Sincerely,Shantell MorenoGeneral Manager

10/10 Excellent

Nidya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2023
Response from General Manager on Nov 23, 2023
Dear Nidya, Thank you for the perfect rating! We hope you enjoyed our convenient location and well-maintained accommodations. It was a pleasure having you at TownePlace Suites Tucson Williams Centre, and we look forward to welcoming you back soon.Sincerely,Shantell MorenoGeneral Manager

8/10 Good

ENRIQUE

Traveled with family
Disliked: Property conditions & facilities, room comfort
Lo principal en un hotel es una cama cómoda, muy mala calidad
Stayed 4 nights in Nov 2023
Response from General Manager on Nov 21, 2023
Dear Enrique, On behalf of all of us at TownePlace Suites Tucson Williams Centre, thank you for the generous review. We are pleased to know how much you enjoyed our immaculate property as well as our comfortable beds. It was our pleasure hosting you during your visit to our vibrant city, and we look forward to accommodating you again soon.Sincerely, Shantell Moreno General Manager

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay not great!
Facility is clean and well kept. Our room had a smell to it. We stayed for 3 nights and when we asked after the second night to have our room “refreshed” when we left for the day and we told it was one the list to be done. When we can back at 9:00 pm they hadn’t been in. We had to go to the front desk to get fresh towels, coffee packets etc
Stayed 3 nights in Nov 2023
Response from General Manager on Nov 21, 2023
Dear Paul, Thank you for sharing your feedback. We deeply apologize for the cleanliness issues you experienced during your stay. Our goal is to provide fresh and relaxing accommodations for every guest, and we are disappointed that we fell short during your visit. We value your feedback and will work diligently to ensure we are more consistent in our service delivery. We hope you consider giving us another opportunity to restore your confidence in our hotel.Sincerely, Shantell Moreno General Manager

6/10 Okay

Gary

Traveled with family
Liked: Cleanliness, amenities
Nice property. We enjoyed our stay. Some of the staff could us a soft skill course.
Stayed 9 nights in Nov 2023
Response from General Manager on Nov 20, 2023
Dear Gary, Thank you for choosing us for your visit to Tucson. Please accept our apologies for the issues you experienced with some of our associates. Your valuable comments will be shared with them to ensure we are exceeding the expectations of every guest. We hope you will stay with us again so we can provide you with the exceptional hospitality you deserve.Sincerely,Shantell Moreno

8/10 Good

Susan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice suite with full kitchen, comfortable bed. Breakfast was better than usual, but still basically microwave stuff. Did have fresh made oatmeal with a variety of toppings. I would have rated it higher, but we were given a handicapped room when we did not request it. Very spacious, but lacked furnishings.
Stayed 2 nights in Nov 2023
Response from General Manager on Nov 17, 2023
Dear Susan, Thank you for taking the time to share your feedback regarding your recent stay at TownePlace Suites Tucson Williams Centre. We are delighted to hear that you enjoyed our immaculate accommodations and delicious breakfast offerings. However, we sincerely apologize for the oversight in providing a handicapped room, not in line with your request. Your comments are crucial, and we will be addressing this with our front desk team to ensure a smoother experience in the future. We appreciate your understanding and hope to welcome you back for an even more pleasant visit.Sincerely,Shantell MorenoGeneral Manager

10/10 Excellent

Jacqueline

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was pleasantly clean and tidy. The mini kitchen was stocked with basic dishes and flat wire, and the beds and sofa bed were pretty comfortable. The free breakfast was pretty good with scrambled eggs and waffle bar, etc. Would gladly stay here again.
Stayed 1 night in Nov 2023
Response from General Manager on Nov 13, 2023
Dear Jacqueline, Thank you for choosing TownePlace Suites Tucson Williams Centre and also for your generous review. We are glad you loved our well-kept property, breakfast offerings as well as the amenities we offer. We appreciate you sharing your feedback and love knowing you will return soon.Sincerely,Shantell MorenoGeneral Manager

8/10 Good

Helen L

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to where we wanted to be. Only problem was weather related and our room had a water leak from the ceiling.
Stayed 7 nights in Oct 2023
Response from General Manager on Nov 9, 2023
Dear Helen, Thank you for choosing TownePlace Suites Tucson Williams Centre and also for your review. We are glad you enjoyed our convenient location. However, we apologize for the maintenance issues you encountered. Your comments will be shared with the appropriate individuals to ensure a better outcome going forward. We hope to welcome you again soon.Sincerely,Shantell MorenoGeneral Manager

10/10 Excellent

FERNANDO GUTIERREZ

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything is ok
Stayed 2 nights in Oct 2023
Response from General Manager on Nov 2, 2023
Dear Gutierrez,Thank you for your recent stay at the TownePlace Suites Tucson Williams Centre and for posting such a generous rating. It is a pleasure to know that we exceeded your expectations. We believe our fresh accommodations, thoughtful hospitality, and convenience make us a great place to call home when visiting Tucson. We enjoyed having you as our guest, and we hope to see you again soon. Sincerely,Shantell Moreno

8/10 Good

RITA L

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our first room looked out to a wall, no view at all. We requested a change and were given a better view. Good breakfast. Hotel is clean and well supplied.
Stayed 6 nights in Oct 2023
Response from General Manager on Oct 27, 2023
Dear Rita, Thank you for choosing TownePlace Suites Tucson Williams Centre and for your nice rating. We hope you had a pleasant stay and we are glad you loved our well-maintained accommodations and complimentary breakfast offerings. Having said that, we regret not meeting your expectations with the assigned room, but we are happy to know we were able to resolve this to your satisfaction. Thank you again for your feedback, and we look forward to welcoming you back soon.Sincerely,Shantell MorenoGeneral Manager

8/10 Good

Tim

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
The hotel is very nice. The service was great as well as the breakfast. Everyone was very friendly.
Stayed 1 night in Oct 2023
Response from General Manager on Oct 5, 2023
Dear Tim, Thank you for staying with us and also for the nice review. It is always a pleasure to know that we exceeded our guests' expectations, and we appreciate you mentioning how much you enjoyed our service, breakfast, and friendly staff. We hope to see you again soon and wish you all the best with your travels. Sincerely,Shantell MorenoGeneral Manager

6/10 Okay

Ronald, Amarillo

Traveled with group
Liked: Cleanliness, staff & service, amenities
This is a wonderful hotel that I wanted to rate with five stars but it fails on the details. The hotel rooms are very spacious and clean. It is a great location. The problems came in the details. The bathroom sink would drain slow and when I brought it to their attention, it didn’t get fixed on the following day so I had ask for a repair again and wait another day. We had to get toilet paper and Kleenex from the desk and the bathroom waste was never emptied. They service the rooms every two days. For breakfast the eggs and sausage were not even warm on one day. If you are taking a shower at 6 AM, the water will only be warm. There is no wall no hot water at that time. When pressing the elevator button to go down to 1st floor in car#2, the button would not hold.
Stayed 4 nights in Sep 2023
Response from General Manager on Oct 3, 2023
Dear Ronald, Thank you for reviewing your stay with us. While we are glad to know you were pleased with the size of our accommodations and our ideal location, we sincerely apologize for the maintenance and housekeeping service issues you experienced in your room and for not being able to address them promptly to your satisfaction while you were here. Furthermore, we regret your disappointment with the lack of hot water at a specific time, and we are sorry for the difficulties you had with the elevator button. We have shared your concerns with the appropriate members of our team to take proper action and be more diligent in their delivery going forward. We are grateful for your patience and for the feedback that helps us improve our overall guest experience. We hope you will consider giving us another chance to show you our dedication to providing quality and seamless visits. Sincerely,Shantell Moreno,General Manager

10/10 Excellent

carl

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from General Manager on Sep 26, 2023
Dear Carl, Thank you for being our guest and for your outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at TownePlace Suites Tucson Williams Centre. We look forward to your return and wish you all the best with your future travels.Sincerely,Shantell MorenoGeneral Manager

10/10 Excellent

Kenneth

Stayed 3 nights in Sep 2023
Response from General Manager on Oct 6, 2023
Dear Kenneth, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at TownePlace Suites Tucson Williams Centre, and we look forward to welcoming you back soon. Sincerely,Shantell MorenoGeneral Manager

10/10 Excellent

Jorge Luis Quijada

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Been here more than once!! It is a good place to stay
Stayed 1 night in Sep 2023
Response from General Manager on Sep 12, 2023
Dear Guest, Thank you for the generous rating and for your loyalty to our hotel. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at TownePlace Suites Tucson Williams Centre, and we look forward to serving you again soon. Sincerely, Shantell Moreno General Manager

10/10 Excellent

Kabrina

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I enjoyed my stay at the TownePlace Suites Tucson Williams Centre. The building was clean and quiet. I loved that the gym was 24 hours. The breakfast was good and had different options. I would recommend staying here and I personally would stay here again.
Stayed 1 night in Sep 2023
Response from General Manager on Sep 12, 2023
Dear Kabrina, On behalf of all of us at TownePlace Suites Tucson Williams Centre, thank you for your kind remarks. We are glad you loved our clean property, delicious breakfast offerings, and fitness center. We appreciate your recommendation and are excited about your next visit. Sincerely, Shantell Moreno General Manager

10/10 Excellent

Fred

Traveled with group
Liked: Cleanliness, room comfort
Stayed 2 nights in Sep 2023
Response from General Manager on Sep 8, 2023
Dear Fred, thank you for rating your stay at TownePlace Suites Tucson Williams Centre. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.Sincerely,Shantell MorenoGeneral Manager

10/10 Excellent

Stepfhanie

Stayed 1 night in Sep 2023
Response from General Manager on Sep 4, 2023
Dear Stepfhanie, Thank you for your terrific rating of TownePlace Suites Tucson Williams Centre. We are pleased your stay with us was an excellent one, and we look forward to welcoming you back soon.Sincerely,Shantell Moreno,General Manager

10/10 Excellent

JaBond

Traveled with group
Liked: Cleanliness, room comfort
Nice trip
Loved how clean it was and how good it smelled
Stayed 1 night in Aug 2023
Response from General Manager on Aug 23, 2023
Dear JaBond, Thank you for staying with us and also for the excellent review. It is always a pleasure to know that we exceeded our guests' expectations, and we appreciate you mentioning our clean and comfortable accommodations. We hope to see you again soon, and we wish you all the best with your travels.Sincerely,Shantell Moreno,General Manager

10/10 Excellent

Anna

Business traveler
Liked: Cleanliness, room comfort
Jewel in Tucson
Very clean, quiet, comfortable, and the staff was very courteous. Delicious breakfasts and excellent coffee.
Stayed 1 night in Aug 2023
Response from General Manager on Aug 5, 2023
Dear Ms. Anna, We sincerely appreciate your decision to stay with us and thank you for the wonderful review. It is truly a pleasure to hear that we were able to surpass your expectations. Your kind words about our clean property, comfortable accommodations, mouth-watering breakfast choices, and exceptional hospitality are greatly appreciated. We hope to have the opportunity to welcome you back soon and wish you safe and enjoyable travels.Sincerely,Shantell MorenoGeneral Manager

10/10 Excellent

David, Tucson

Traveled with family
Liked: Cleanliness, property conditions & facilities
The staff were very friendly and helpful
Stayed 1 night in Jul 2023
Response from General Manager on Jul 28, 2023
Dear David,Thank you for posting such kind comments about our hotel, especially about our staff. We make every effort to provide service that is above and beyond your expectations, so we are pleased to see that you loved everything about your stay. We look forward to sharing your comments with our team. Thank you for choosing the TownePlace Suites Tucson Williams Centre. We hope to welcome you again soon.Sincerely,Shantell MorenoGeneral Manager

10/10 Excellent

Jorge

Stayed 2 nights in Jul 2023
Response from General Manager on Jul 11, 2023
Dear Jorge, Thank you for rating your stay at TownePlace Suites Tucson Williams Centre. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.Sincerely,Shantell Moreno,General Manager

10/10 Excellent

Trevor

Liked: Cleanliness, amenities, property conditions & facilities
Hotel is in a very quiet part of town, was clean and friendly staff
Stayed 1 night in Jun 2023
Response from General Manager on Jul 5, 2023
Dear Trevor, Thank you for taking the time to share your kind review of TownePlace Suites Tucson Williams Centre! We are delighted to read that you had a great experience, from our comfortable accommodations to your interactions with our wonderful team. It was a pleasure to host you, and we hope to see you again soon.Sincerely,Shantell Moreno,General Manager

10/10 Excellent

Allison

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Jun 2023
Response from General Manager on Jun 30, 2023
Dear Allison, We enjoyed seeing your perfect rating and cannot thank you enough for it. On behalf of everyone here at TownePlace Suites Tucson Williams Centre, I invite you to come back and stay with us again whenever you are in the area!Sincerely,Shantell MorenoGeneral Manager

8/10 Good

Antonio

Traveled with family
Liked: Cleanliness, room comfort
One Night Stay
The hotel area and rooms were clean. At check in I was given the wrong room I requested. Unfortunately, they did not have the room I originally requested so was goven an alternative. The breakfast was so so. If We would’ve just gotten the room originally requested this stay would’ve been excellent.
Stayed 1 night in Jun 2023
Response from General Manager on Jun 28, 2023
Dear Antonio, Thank you for choosing TownePlace Suites Tucson Williams Centre for your overnight stay. While we are pleased to learn how much you enjoyed your visit, we want to apologize that the room type you requested was not available. We regret any frustration and inconvenience this caused, and we are very grateful for your patience. We look forward to seeing you again soon. Sincerely,Debbie Diaz,General Manager

8/10 Good

Linda

Stayed 1 night in Jun 2023
Response from General Manager on Jun 14, 2023
Dear Linda, Thank you for sharing the nice rating about your experience at TownePlace Suites Tucson Williams Centre. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.Sincerely,Shantell Moreno,General Manager

2/10 Terrible

Nancy

Disliked: Cleanliness, room comfort
Stayed 1 night in May 2023
Response from General Manager on May 5, 2023
Dear Nancy, Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit.Sincerely,Shantell Moreno,General Manager

8/10 Good

Darin

Stayed 1 night in Mar 2023
Response from Shantell Moreno General Manager on Apr 26, 2023
Thank you for your feedback from your stay here at the TownePlace suites. We look forward to seeing you again.

8/10 Good

Katherine

Traveled with family
Liked: Amenities, property conditions & facilities
Rm 304.. The bathroom sink very slow to drain. Why is hot water used for the toilet? With the toilet lid closed there is a lot of condensation on the toilet seat.
Stayed 2 nights in Apr 2023
Response from Shantell Moreno General Manager on Apr 26, 2023
Thank you for your feedback from your stay here at the TownePlace suites. We will look into the hot water and the slow draining sink. We hope to see you next time you're in Tucson.

2/10 Terrible

Jamie

Liked: Amenities
Stayed 2 nights in Apr 2023
Response from General Manager on May 8, 2023
Dear Jamie, Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit.Sincerely,Shantell Moreno,General Manager

10/10 Excellent

James

Stayed 3 nights in Apr 2023
Response from General Manager on Apr 30, 2023
Dear James, We appreciate you taking the time to share your rating with fellow travelers online. It was a pleasure hosting your visit, and we look forward to welcoming you back to TownePlace Suites Tucson Williams Centre.Sincerely,Shantell MorenoGeneral Manager