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Reviews of Tucson Marriott University Park

3.5 out of 5
Tucson Marriott University Park
880 E 2nd St, Tucson, AZ

Reviews

8.2

Very Good

Rating 10 - Excellent. 477 out of 1000 reviews" "
Rating 8 - Good. 273 out of 1000 reviews" "
Rating 6 - Okay. 130 out of 1000 reviews" "
Rating 4 - Poor. 69 out of 1000 reviews" "
Rating 2 - Terrible. 51 out of 1000 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Jennifer

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Was a clean more modern property for Tucson. Room was modern and clean. Very convenient for a wildcat event day.shops and food and campus were all near by. Parking was free for the weekend . Staff was nice enough to hold our luggage but it would have been nice to be able to check in earlier than 3 . Breakfast buffet was ok for the price. A bit noisy at night because your door faces the atrium but it settled down.
Stayed 1 night in Apr 2024
Response from GM on Apr 8, 2024
Dear Jennifer, While it sounds like you had a lot to like about your stay, I am very sorry that we didn't exceed your expectations overall. Your detailed feedback is appreciated as it helps us to focus on the areas that need our immediate attention for improvement. Please consider a return trip so we can provide you with a better experience. Sincerely, Doug Smith, GM

4/10 Poor

Bianca

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Bathroom was very gross. There was still hair on the ground from whoever was in that room before. The shower was iky and had mildew in the corners. I did not want to shower without shower shoes and even then, it so not pleasant. The room was so warm and when we called the front desk to get it fixed, no one answered. Between the warm room and the noise late at night from the bars I could not sleep. The room itself was nice but the bathroom not so much. On top of the details I previously describe, there was weird bubbles in the corners of the walls and the paint was peeling and look funny. I wouldn’t stay here again. When I checked out, I was never even asked how my stay was
Stayed 1 night in Mar 2024
Response from GM on Apr 1, 2024
Dear Bianca, We are very sorry that you experienced issues with temperature control during your stay. My apologies for disappointing you with both our accommodations and service. Fresh accommodations and warm hospitality are our business, so I regret that we let you down. Your time in sharing candid feedback is appreciated and reviewed by us to continually foster improvements. For this reason, we hope that you might consider a return visit. We'd love another opportunity to show you that we care about you and your stay. Sincerely, Doug Smith, GM

8/10 Good

Shirl

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
High quality I appreciate
Stayed 2 nights in Mar 2024
Response from GM on Mar 31, 2024
Dear Shirl, We're happy to hear from you! Thank you for taking the time to share your kind review of your recent experience at our hotel. We look forward to being your hotel of choice when in the area. Best, Doug Smith, GM

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient… overpriced
Stayed 1 night in Mar 2024
Response from GM on Mar 29, 2024
Dear Karen, Thank you for all your feedback, and we hope to host you again. Sincerely, Doug Smith, GM

8/10 Good

Faith, Bullhead City

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from GM on Mar 27, 2024
Dear Faith, Thanks for letting us know you enjoyed your visit. We appreciate your patronage! Best, Doug Smith, GM

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place to stay if you’re visiting your U of A wildcat!
Stayed 1 night in Jan 2024
Response from GM on Mar 13, 2024
Dear Timothy, We appreciate your high recommendation and would like to extend a warm welcome for you to settle in again anytime. Thank you! Best, Doug Smith GM

10/10 Excellent

Caroline, Ft Towson

Traveled with family
Excellent property - we will definitely stay here again. Great amenities!!
Stayed 1 night in Feb 2024
Response from GM on Feb 14, 2024
Dear Caroline, The fact that you want to return means we did our jobs and did them well. Thank you for choosing our Marriott and taking time out of your day to let us know you enjoyed your time with us. Please come back anytime. Best, Doug Smith, GM

6/10 Okay

Robert, Ellensburg

Liked: Cleanliness, staff & service, property conditions & facilities
Why did I pay a fortune for a hotel room, only to have to pay more for wifi? Seriously? And avoid the breakfast brunch - expensive, cold, and pretty unexciting.
Stayed 2 nights in Feb 2024
Response from GM on Feb 13, 2024
Dear Robert, I apologize that our services did not meet your expectations and that you did not feel satisfied with our breakfast. As a team, we always strive to provide the best possible experience for our guests, and I am sorry that we fell short in your case. We appreciate your feedback and will use it to improve our services for future guests. Thank you for taking the time to share your review with us. Sincerely, Doug Smith GM

8/10 Good

Annette

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2024
Response from GM on Feb 13, 2024
Dear Annette, Thank you for the great review. It was our pleasure to host you, and we hope to do so again soon. Best, Doug Smith GM

6/10 Okay

Ili

Business traveler
The bed was making so much noises when you get on it.
Stayed 3 nights in Feb 2024
Response from GM on Feb 6, 2024
Dear Ili, Thank you for choosing our services and for taking the time to provide us with your feedback. We appreciate all feedback as it helps us to identify areas where we excel and those where we need to improve. I apologize for the noise caused by the bed that affected your experience negatively. We hope to have the opportunity to provide you with a better experience in the future. Sincerely, Doug Smith GM

6/10 Okay

Heather

Traveled with family
Location is the best attribute of this hotel. If you are in Tucson for the U of A, the location cannot be beat. However, we stayed on the eastern side of the hotel and it was VERY noisy. Friday and Saturday we were blasted by the restaurants below and the garbage trucks in the adjacent alley. Sunday night was quieter, but we were still awoken by a loner driving through with stereo blasted at 3 am. Otherwise, self park was easy, hotel was clean, desk staff were courteous. Would recommend, just bring some earplugs.
Stayed 3 nights in Jan 2024
Response from GM on Jan 30, 2024
Dear Heather, It seems like you enjoyed your stay at our hotel, but I apologize for the disturbance caused by external noise pollution which was beyond our control. We appreciate your valuable feedback as it helps us to identify areas that require our immediate attention for improvement. We hope that you will consider staying with us again in the future for a better experience. Thank you for your feedback. Sincerely, Doug Smith GM

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and location
Our flight was delayed, luggage retrieval took forever and our rental car was over an hour wait. We got into the hotel several hours passed our check in time and was met by Ivan who was kind and understanding. He got us checked in and got us our garage pass. Our room was a 2 queen bed on the 6th floor. It was quiet, comfy and clean. Housekeeping refreshed our towels and I was asked multiple times throughout our 3 night stay by different employees if our stay and room was ok. Location is perfectly close to U of A, multiple restaurants and coffee spots. This is a college town so expect college activities and energy on Friday and Saturday nights. Didn’t bother us one bit and we slept well. Will be back again and will recommend this to our friends traveling to the area!
Stayed 3 nights in Jan 2024
Response from GM on Jan 15, 2024
Dear Janice,It is wonderful to hear that your experience was so great that you would stay with us again! I will pass your kind feedback along to the entire staff, as our team here works hard to make our guests feel comfortable. Thank you for your patronage, and please come back soon.Best,Doug SmithGeneral Manager

10/10 Excellent

Stefanie

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Jan 2024
Response from GM on Jan 13, 2024
Dear Stefanie,Thank you for choosing our hotel and for taking the time to write a review! We are delighted to hear that every aspect of your stay was enjoyable and that our location was perfect for your travel plans! It was a pleasure to host you; we hope to welcome you again soon.Best,Doug SmithGeneral Manager

10/10 Excellent

Mason

Stayed 1 night in Jan 2024
Response from GM on Jan 23, 2024
Dear Mason, We appreciate you taking the time to let us know you enjoyed your visit. Thank you for choosing us. Best, Doug Smith General Manager

10/10 Excellent

Diana, Cypress

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice surroundings and staff
Stayed 1 night in Jan 2024
Response from GM on Jan 11, 2024
Dear Diana,We are incredibly grateful you took the time to leave us a review! We love to hear that our guests are happy with their experience! On behalf of the entire team, thank you for your feedback; we hope to have the opportunity to host you again soon.Best,Doug SmithGeneral Manager

10/10 Excellent

Sandy

Stayed 2 nights in Dec 2023
Response from GM on Jan 11, 2024
Dear Sandy,We are delighted to hear that you enjoyed your stay with us! Thank you for your review, and we look forward to welcoming you back soon.Best,Doug SmithGeneral Manager

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from GM on Jan 23, 2024
Dear Sarah, Thank you for your patronage. We are so happy to know you enjoyed your stay. Please visit again soon. Best, Doug Smith General Manager

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Jerilyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in Dec 2023
Response from GM on Dec 29, 2023
Dear Jerilyn,Thank you so much for your generous review. We strive to provide exceptional experiences for our guests and love to know that we delivered! It was a pleasure to host you, and we can't wait to welcome you back!Best,Doug SmithGeneral Manager

10/10 Excellent

Fadi

Stayed 1 night in Dec 2023
Response from GM on Jan 23, 2024
Dear Fadi, Thank you for informing us that you had a pleasant experience during your visit. We value your business and appreciate your patronage. Best, Doug Smith General Manager

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property had a great location. Needs to have some TLC like cleaning the exterior of the windows, Painting the stairwells, cleaning the sidewalks next to the hotel.
Stayed 2 nights in Dec 2023
Response from GM on Dec 23, 2023
Dear Dale,Thank you for taking the time to share your experience with us. I’m pleased to hear that you were able to enjoy our convenient location while in town. We value your feedback, as reflections like yours allow us to continually monitor our guest experience. We look forward to welcoming you again with the expectation that your next stay will be even better!Best,Doug SmithGeneral Manager

10/10 Excellent

Gabriela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near from Centennial Hall and is a big room.
Stayed 1 night in Dec 2023
Response from GM on Jan 31, 2024
Dear Gabriela, Thank you for taking the time to share your kind and informative review. We are delighted to know that you had a completely satisfying experience with us, thanks to our convenient location and spacious rooms. We appreciate your commendation, and we look forward to welcoming you back for another enjoyable stay in the near future. Best, Doug Smith GM

10/10 Excellent

Lorayn

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very updated property with great staff. Everything was clean and its just a 5 min walk to University of Arizona campus.
Stayed 1 night in Dec 2023
Response from GM on Dec 11, 2023
Dear Lorayn,Thank you for taking the time to share your feedback. I’m pleased to hear our clean hotel, great staff, and convenient location to the University of Arizona campus made for an enjoyable stay. We appreciate your kind comments and look forward to your return.Best,Doug SmithGeneral Manager

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Staff was amazing, my issue with the stay was the bed, it feels like is broken frame was making lots loud noises even when even when i out my weight with my arm to sit, it was even worst if i had to move when i was sleeping
Stayed 1 night in Dec 2023
Response from GM on Dec 11, 2023
Dear Anonymous,While I am pleased to hear that you found our staff to be a highlight of your stay, I apologize that you didn't have much else that stood out as a positive. We strive to exceed our guests' expectations, and I regret falling short. Thank you for taking the time to share this review and for being our valued Guest. We hope you will give us another chance in the future as we are better than what you experienced.Sincerely,Doug SmithGeneral Manager

10/10 Excellent

Lori

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 3 nights in Nov 2023
Response from GM on Nov 28, 2023
Dear Lori,We're happy to hear from you! Thank you for taking the time to share your kind review of your recent experience at our hotel. We look forward to being your hotel of choice when in the area.Best,Doug SmithGeneral Manager

10/10 Excellent

Pablo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay. The area was walkable and had everything we needed
Stayed 2 nights in Nov 2023
Response from GM on Nov 28, 2023
Dear Pablo,We are thrilled to hear that we provided you with a great stay. Your kind review is appreciated and serves as encouragement to our team who works hard to deliver remarkable service. Thank you for selecting our hotel and for taking the time to share your experience. We look forward to your return.Best,Doug SmithGeneral Manager

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Save water!
We love the location for attending U of A events. It's right in the middle of the city and you have easy access to restaurants. I was disappointed that this hotel in the desert ignored our towels that were hung (following the instructions on the card left in the room). Our towels were replaced every day. We don't replace linens daily at home and don't expect that to be done when we travel. PLEASE save water and follow the lead of guests who hang towels, rather than leaving them on the floor.
Stayed 3 nights in Nov 2023
Response from GM on Nov 23, 2023
Dear Michael,I'm glad that our location was well suited to your visit. I'm sorry for our housekeeper's oversight. We appreciate your feedback as it heightens our awareness in this area. Thank you for choosing us, and we hope to host you again.Sincerely,Doug SmithGeneral Manager

10/10 Excellent

ann

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great hotel stay!!
The location is excellent for a stay in Tucson, especially if you are visiting U of AZ. The hotel is welcoming with its large, bright lobby. The check in process was smooth and very friendly. The gym is very well equipped and maintained. The equipment is top shelf and plenty of it. The room Was large and comfortable. The beds and linens are great and the options for seating and lighting are more than sufficient.
Stayed 2 nights in Nov 2023
Response from GM on Nov 12, 2023
Dear ann,Thank you for sharing your experience with us and with other travelers! It is wonderful to hear of the comfort and convenience you experienced at our Tucson Marriott University Park. On behalf of our entire team, it was a pleasure to host you; we hope you will find a reason to visit again soon.Best,Doug SmithGeneral Manager

2/10 Terrible

Carol

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Don’t stay here if you want to sleep at night!
Absolutely terrible. Didn’t sleep at all. Noise from street until early morning hours then trash pick up at 4am. Staff not sympathetic to our complaints.
Stayed 1 night in Nov 2023
Response from GM on Nov 7, 2023
Dear Carol,I’m sorry to hear that noise pollution caused by the street kept you from having a restful night’s sleep and that you found our associates unhelpful; please forgive us. Your comfort is our highest priority and I regret that we left you less than completely satisfied. Your feedback is welcomed as it allows us to monitor the guest experience. Thank you for taking the time to share your review.Sincerely,Doug SmithGeneral Manager

10/10 Excellent

Roslyn

Liked: Cleanliness, amenities, property conditions & facilities
At the entrance to the University of Arizona campus in Tucson.
Stayed 1 night in Nov 2023
Response from GM on Nov 7, 2023
Dear Roslyn,It is wonderful to hear that you enjoyed your stay and our great location. Thank you for staying with us and leaving us feedback. Please visit us again soon!Best,Doug SmithGeneral Manager

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023
Response from GM on Nov 5, 2023
Dear Anonymous,Thank you for reviewing our hotel. We aim to deliver an exceptional experience for every guest on every visit and are disheartened to learn your stay fell short of our expectations. We value your business and hope for another opportunity to regain your confidence and remain your hotel of choice when traveling to the area.Sincerely,Doug SmithGeneral Manager

6/10 Okay

Gary

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Disappointed there is no pool or hot tub. Disappointed that hotel does not offer complimentary breakfast, let alone complimentary coffee. Bummer!
Stayed 3 nights in Oct 2023
Response from GM on Oct 31, 2023
Dear Gary,We dedicate ourselves to providing a positive and excellent hotel experience, and I am sorry to learn that some aspects of your visit turned out otherwise. I apologize for your disappointment that our property does not have a pool or hot tub and that our brand does not offer complimentary breakfast and coffee. Our on-site restaurant, Saguaro, serves breakfast, lunch, and dinner daily. We appreciate you choosing us and hope to have the opportunity to host you again for a more favorable impression.Sincerely,Doug SmithGeneral Manager

10/10 Excellent

Derek

Stayed 1 night in Oct 2023

8/10 Good

Miles, Beverly Hills

Liked: Cleanliness, staff & service, property conditions & facilities
Guests next to us were very loud
Stayed 1 night in Oct 2023
Response from GM on Oct 31, 2023
Dear Miles,I’m sorry to hear that noise pollution caused by the neighboring room interrupted the comfort of your stay. Your comfort is our highest priority and I regret that we left you less than completely satisfied. Your feedback is welcomed as it allows us to monitor the guest experience. Thank you for taking the time to share your review.Sincerely,Doug SmithGeneral Manager

10/10 Excellent

MICHELLE

Business traveler, Traveled with family
Liked: Amenities
Room and property all around was clean and great customer service. Close to everything.
Stayed 1 night in Oct 2023
Response from GM on Oct 15, 2023
Dear MICHELLE,It is fantastic to hear that your stay was enjoyable! We thank you for your compliments regarding our clean rooms, great location, and, more importantly, our staff. Our associates strive to provide exceptional guest experiences; I will be sure to share your kind feedback. Thank you for taking the time to write, and please visit again soon. Best,Doug SmithGeneral Manager

10/10 Excellent

Jacqueline

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great comfort and friendliness
The staff was incredibly friendly and helpful. The rooms were large and bright. The overall common space in the lobby was perfect for conversations and getting work accomplished.
Stayed 2 nights in Oct 2023
Response from GM on Oct 14, 2023
Dear Jacqueline,It is wonderful to hear that you had a great stay at our Tucson Marriott University Park. We appreciate you taking the time to share this review and inform other travelers of the comfort you experienced with us. On behalf of the entire staff, thank you for being our guest, and please visit again soon.Best,Doug SmithGeneral Manager

10/10 Excellent

Sheryl

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay!
Beautiful suite, superb location comfortable bed and friendly staff
Stayed 2 nights in Oct 2023
Response from GM on Oct 9, 2023
Dear Sheryl,Whenever guests use the word "perfect" regarding their stay at our Tucson Marriott University Park, we are all ears! Thank you so much for your business and for taking time out of your day to let the team know how much you enjoyed your time with us. Please come back soon.Best,Doug SmithGeneral Manager

10/10 Excellent

Damon

Liked: Cleanliness
Stayed 1 night in Oct 2023
Response from GM on Oct 19, 2023
Dear Damon,We are happy to hear from you and are delighted to know you had a 5-star experience with us. It was a pleasure to host you; please visit us again soon.Best,Doug SmithGeneral Manager

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from GM on Oct 19, 2023
Dear Anonymous,Thank you for taking the time to leave us a review! We love to hear that our guests are happy with their experience! It was a pleasure to host you; we hope to welcome you again soon.Best,Doug SmithGeneral Manager

8/10 Good

Amy

Stayed 1 night in Oct 2023
Response from GM on Oct 25, 2023
Dear Amy,Thank you for your patronage. We are so happy to know you enjoyed your stay. Please visit again soon.Best,Doug SmithGeneral Manager

10/10 Excellent

Erin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the convenience of the location. The rooms are large. The noise from the lobby can be loud if there is a big group gathering.
Stayed 2 nights in Sep 2023
Response from GM on Oct 2, 2023
Dear Erin,Thank you for taking the time to share your feedback. I’m pleased to hear our convenient location and spacious rooms made for an enjoyable stay. We appreciate your kind comments and look forward to your return.Best,Doug SmithGeneral Manager

10/10 Excellent

Kim

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from GM on Oct 25, 2023
Dear Kim,It’s great to receive your feedback and your generous review! We take great pride in knowing that we achieved total satisfaction while you were our guest. It was our pleasure hosting you and look forward to welcoming you on a return trip to our area.Best,Doug SmithGeneral Manager

6/10 Okay

Mara

Liked: Cleanliness, staff & service
Comfortable
Great location - my husband and I were there for a night to visit our daughter at UofA. Staff were all friendly and welcoming, professional, helpful. The bedding was nice, but the mattress seemed too old; the bathroom was clean, but the toilet was discolored inside the bowl. And we didn’t have hot water in the shower, just tepid. The location is great, the room was a bit tired.
Stayed 1 night in Sep 2023
Response from GM on Sep 25, 2023
Dear Mara,While it sounds like you had a lot to like about your stay, I am very sorry that we didn't exceed your expectations overall. Your detailed feedback is appreciated as it helps us to focus on the areas that need our immediate attention for improvement. Please consider a return trip so we can provide you with a better experience. Sincerely,Doug SmithGeneral Manager

10/10 Excellent

Ken

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from GM on Sep 27, 2023
Dear Ken,We can't thank you enough for your patronage and for sharing this great 10/10 review. Hosting you was our pleasure, and I am so glad to hear your stay was a great one. Please visit us again soon!Best,Doug SmithGeneral Manager

10/10 Excellent

Gracie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from GM on Sep 27, 2023
Dear Gracie,I'm glad that all facets of your stay met your expectations. We can't thank you enough for staying with us and hope to host you again in the near future.Best,Doug SmithGeneral Manager

10/10 Excellent

Boyce

Stayed 1 night in Sep 2023
Response from GM on Oct 31, 2023
Dear Boyce,We are thrilled to have met your expectations and can't thank you enough for staying with us. The compliments of your review are always welcome, but the best compliment would be a return stay. We hope to see you again!Best,Doug SmithGeneral Manager

10/10 Excellent

Amro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 1 night in Sep 2023
Response from GM on Sep 8, 2023
Dear Amro,We strive to provide our guests with exceptional service that keeps them returning to our Hotel, so it is great to hear you enjoyed your stay. Thank you for your support!Best,Doug SmithGeneral Manager

10/10 Excellent

Dennis

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from GM on Sep 14, 2023
Dear Dennis,We humbly thank you for staying with us and for recommending our hotel. We look forward to your next visit.Best,Doug SmithGeneral Manager

8/10 Good

Todd

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First Time in Tucson
We had a great stay! It as our first trip to Tucson and we were in town for a U of A Volleyball tournament and the hotel was perfect! The location to the university, eating, stores and shopping were all great. The morning breakfast buffet was outstanding and top grade! The staff was accommodating and quick to act when we needed anything. The restaurant employees were wonderfully polite and helpful. Be reminded that this is a college town for sure, and Friday nightlife around the hotel can be loud and late into the night. For some people the noise on the streets below can be disruptive to sleep. One issue was the condition of the shower and a water leak in my room. Seems this should have been noticed and repaired prior to our visit as it was not a recent issue based on the damage I saw. I notified management and housekeeping so hopefully it’s repaired soon. Lastly, the valet service on Friday night was very slow and overwhelmed with requests. There was only one attendant and he could not handle the requests by himself. We had to wait 25 minutes to get our car.
Stayed 2 nights in Aug 2023
Response from GM on Aug 28, 2023
Dear Todd,Thank you for sharing your review with us and other travelers. I’m glad you enjoyed our great location and friendly service. Along with providing us with some recommendations for improvement, it's encouraging to hear that our hard work is affecting the guest experience. We hope you look forward to your next visit as much as we do.Best,Doug SmithGeneral Manager